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Rated 4.3 out of 5 by 114 reviewers.
Rated 5.0 out of 5.0 by Clean, comfortable, pleasant surroundings I recently stayed at the Nashua location for one week while visiting in the area. This location is right off the highway but remarkably quiet. I did not use the pool but it was very clean and the grounds are well cared for. I did however sit outside at the pool at one of the tables to do some paperwork and a little reading - I was very comfortable. I stayed in a large executive room which was exactly as described when I reserved it. The room appeared to have been updated in the last few years. It was very clean with comfortable furnishings. The mattress was perfect for me (firm) and the pillows were fantastic! (two soft, two firm). I only used the wireless internet for about 10-15 minutes each day and it worked without interruption each time, and I had no issues accessing it. I had only one meal during this stay, a breakfast, which was a made-to-order omelette and it was perfect. Every staff member I encountered was genuinely friendly and courteous. I will likely return each year during the same time frame. August 22, 2014
Rated 4.0 out of 5.0 by Nice hotel I would recommend to stay in this hotel. Please keep surveys short I don't have time to write 50 words. August 16, 2014
Rated 5.0 out of 5.0 by Dog friendly but high priced The front desk staff was extremely friendly and helpful; also a maintenance person was very helpful and used his laundry cart to help us unload luggage. The overall price of this hotel is high considering they don't have a free continetal breakfast (McDonalds next door) and the room lacked a refrigerator and a microwave. Also the pet fee is high. August 12, 2014
Rated 5.0 out of 5.0 by hotel stay beds very comfortable staff extremely helpful and courteous and friendly room very clean August 8, 2014
Rated 2.0 out of 5.0 by Not A Happy Camper I stay at Holiday Inn's fairly often relative to my amount of travel. I usually like them very much but have to say not this one. Check-in was okay, probably the second best thing about this hotel after check-out. We were given directions how to get to the elevator by the clerk but never were told is was all the way at the opposite end of the building from the front desk. I would have certainly moved my car to park there instead of dragging luggage all that way. Front desk clerk asked if I had parked and I told her yes, indicating in the opposite direction from my room and she never said a thing like maybe I would want to move my car to be closer to my room - so why ask in the first place if I had parked already. Once in room, we dropped off our things and headed to a get together with friends. When we returned, we opened the fold out sofa and found that there was no bedding. I called front desk, different clerk than check-in answered and she told me that we had to put the sheets and such onto the mattress ourselves and the guest always have to do that. I asked her to confirm that the customer had to make the bed and she said yeeeeeeeeeessss in about the snottiest tone I have ever heard. The sheets were in a bag dumped in a closet and were a wrinkled mess. I have NEVER stayed in any other hotel where the foldout sofa-bed was not made by hotel staff prior to the arrival of the guests. I also complained about lock being broken on one of the two entry doors to our suite. There was no latch plate on the door frame, the frame was bent and cracked where the latch plate should have been and it was obvious that the door had been forced open before and the door frame and latch plate never properly repaired. I was told someone would get back to me about that, they never did. That door also did not close on its own like the other door and all hotel doors are supposed to close. I have never before had a hotel put my security at risk like that. Left the room to use the computer in the 'business center'. Every hotel I have been to previously that had a business center had it located in a room with a door that closed it off. This so called business center was a nook in a corner close to the bar and as I worked on the PC I could hear the band wailing loudly and the people in the lounge next to me were also making lots of noise #a living room like area not the bar#. The seat in the business center was filthy. The mouse pad was literally falling apart and also dirty. The table had stains on it. I am guessing the area had not had a good cleaning in many months. Tried to enter my room through the door on the bedroom side of suite, I discovered that the room card did not operate the door handle mechanism. No green light, no red light, the card could barely be pushed into the slot - it simply did not work, maybe was even a sham mechanism #it looked different from any other I saw in that hallway#. I had to disturb my son to go through his side to get in. Bathroom was tiny and I do mean tiny, you almost had to climb over the toilet to get to shower it was that tight and the door dragged on the floor and was hard to open all the way making it worse. Water pressure in sink was almost nil, I could not believe the slow flow in the sink #in separate area outside of bathroom#. Shower had reasonable water flow but whistled on and off when turned on. Maid service was less than desirable. I left two empty soda cans in the room and two pull tabs from plastic water bottle caps; left them on the desk top because there was no trash can in the bedroom portion of the suite. All was still there after maid service cleaned the room as was a small piece of trash on the floor that had been there when we arrived. No free continental breakfast as in other Holiday Inns. They had breakfast and it was okay but they did not honor the $2.00 coupon #the gave me that at check-in# that I put in with my payment for the bill. Did not realize that until later or would have said something. Not as bad as the worst Holiday Inn in which I have ever stayed, not by a long shot, but it does come in second in that regard as far as I cam concerned. August 7, 2014
Rated 3.0 out of 5.0 by Clean room but confusing layout I wanted room service on Saturday for breakfast but one menu said Mon-Fri and the larger hotel guide had a larger menu and gave an extension for room service and read that it was seven days a week. I called the front desk to ask if I could get Saturday breakfast room service and the person asked me what the short menu said. When I told her she said "Well I guess we are too busy Saturday to have it" Check in staff were rude vending machines far away on second floor opposite end and most items were already sold out in the afternoon. My room was on the first floor no vending or ice there. Interior or hotel was dated. Elevator had large stains on carpet. I had lunch at the restaurant. It was excellent and the waitress was very nice. Hours were posted from 11 to 4 in room but good thing I got there at 1:30 as they close at 2 and do not reopen until around 4:30. I think staff needs better training. August 7, 2014
Rated 3.0 out of 5.0 by Lousy weak WiFi. Doors constantly slamming. I stay here twice a week and WiFi is always terrible. Doors need to have closures that will close doors quietly. Doors are constantly slamming. July 31, 2014
Rated 3.0 out of 5.0 by Quiet and full belly Stayed one night on a weekend Breakfast buffet was terrific Many options to choose from and food was hot and fresh Room on fourth floor was quiet but not cold even with AC on full blast...Air conditioner was always on and a tad loud...just wish the hotel had better air movement as it was a bit damp and clammy. Overall ok but it needs modernization in terms of the HVAC July 30, 2014
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