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Rated 3.2 out of 5 by 438 reviewers.
Rated 4.0 out of 5.0 by Good Room for a Good Price! Good location, close to Opryland, malls, and shopping venues. Front desk staff was friendly and welcoming. "Walter" the Omelet Master was the highlight of our stay at the hotel! The "Kid's Eat Free" deal is an excellent excuse to see him in action! July 19, 2014
Rated 4.0 out of 5.0 by Clean confortable Beds good value. Nice hotel close to the airport and friendly staff. Enjoyed the stay. July 19, 2014
Rated 2.0 out of 5.0 by Not good at all Not a good visit to HI at Briley Park. Too much filth and not enough cleaning. July 18, 2014
Rated 2.0 out of 5.0 by Ok older building, terrible housekeeping I stayed for 8 nights on company business. The building is older but good enough plumbing, air, etc. The housekeeping was terrible. In 8 days, my room was not serviced 4 days. Trash not picked up 2 days and the trash I took out on Tuesday is still sitting beside a (full) communial trash can. Sheets were never changed. On one occasion, they folded and restacked used towel and bath mat. I told all this to the front desk clerk who didn't even make eye contact with me. Said he'd tell the head housekeeper. "What else do you want me to do?" With a little attention, this could be a great place. My experience, for the price, was not worth it. I will be sharing this information with our corporate travel team. July 17, 2014
Rated 4.0 out of 5.0 by Our stay during girls basketball We were pleased with our stay. We stayed 5 nights we were able to relax in between our daughters basketball games. Our housekeeper was very nice, smiled everytime we saw her. She kept our room clean. If every in that part of Tennessee again we are likely to stay again. July 16, 2014
Rated 1.0 out of 5.0 by AC Did Not Work Had issues with the AC the two nights I was in the hotel. The staff did send a repairman after the first night but the problem did not get resolved. I request another room but hotel was booked and could not move me. Staff sent another repairman with the same result. This made the stay very difficult and long. Spoke with MAID about the room and she said that this room is always HOT. I look for only a few things in a room. CLEAN, COOL, and AFFORDABLE. The hotel did COMP'd me one night but all I wanted was a GOOD room. Plus, I'm a IHG member and only received points for the night I paid for....Customer service???? July 16, 2014
Rated 2.0 out of 5.0 by No Air Conditioning Air Conditioning was out in our room and did not work properly the two days of our stay. The hotel did send repairmen to work on the AC but was unsuccessful and this made the trip long and un-enjoyable. July 16, 2014
Rated 1.0 out of 5.0 by Messy Room My stay at this property was not a good one. I left my room on Saturday afternoon and did not return until 11 pm. When I opened the door I could smell trash and my room was just as I left it, A MESS! The beds were not made and I didn't have any fresh towels. My room had not been cleaned. I called the front desk and told the attendant about the condition of my room and there was silence and finally asked did I want someone to come freshen it up. I guess she thought I was just calling her out of boredom! Of course, I want my room cleaned!! The housekeeper came and only emptied the bathroom trash can. I had to ask her to empty the other one. She had a few towels and she said that's all she could do as far as cleaning. Teenagers were next door and they played loud music all night. The ice machine room was filled smelly trash. I was very disappointed with the hotel. This was the worst experience I've ever had at a Holiday Day Inn and after this one it will probably be the last! July 15, 2014
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