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Rated 3.3 out of 5 by 562 reviewers.
Rated 1.0 out of 5.0 by Get with the Program Unlike most of the Holiday Inns I've stayed at, this one was pretty substandard. Room did not include a fridge or microwave. Plumbing problems prevailed all weekend - sink/tub drainage. Food/drink prices were high. I was told I got an "upgrade" for being patient about waiting until 4:30 pm to get a room - upgrade turned out to be two bottled waters and 2 Goo Goo candies. The most disturbing discovery, on my last day of stay, was the fact that my door unlocked on its own. My room was never "secure." Anyone could have gotten in without a key card. Just because the Inn is located in a major music city - doesn't mean it's worth it. October 16, 2014
Rated 4.0 out of 5.0 by great service enjoyed our stay. would highly recommend this hotel. October 15, 2014
Rated 3.0 out of 5.0 by Former Smoking Hotel? Still smells like it allows smokers! It was unbelievable how strongly the smoke smell was strong when we got off the elevator. Then when we opened the door to our room, it was as if someone was smoking in the room. We were there for three days and the smell never got better or less annoying. The pillows, sheets, curtains, etc. If they hired a company to clean after the hotel went non-smoking, they need to fire that company and try again! Checking in was not that great either. There was one clerk working and five of us waiting. Two guys kept coming out from a room behind the front desk, but never asked if they could help. I could not figure out why they did not check in some of us. I thought it might have been they were not trained on front desk, but that was not the case. Both of them were working the front desk at various times during our stay, so that eliminated any excuse for their not helping. We never ate there, so I do not know about the restaurant. Breakfast is NOT included and the buffet was $10 per person. Too costly for us! It should have been included since the room rate was so high! October 15, 2014
Rated 4.0 out of 5.0 by Excellent, friendly and helpful staff. New renovations will rejuvenate property Staff are very helpful and friendly!! The property is a bit tired. However, I have to expect the current ongoing renovations (October 2014) will change this. October 15, 2014
Rated 5.0 out of 5.0 by Stay Nothing to add to this review. I was pleased and if group returns I will stay in hotel. October 15, 2014
Rated 2.0 out of 5.0 by Very Disappointing We arrived at 5:30 pm and our four rooms were not ready. How can rooms not be ready at 5:30? In our room, the carpet was stained, the tile in the bathroom was stained, the toilet would not shut off unless you jiggled the handle (I reported this our first morning, but it did not get fixed) and water pressure was poor. They could not handle all the people who wanted the buffet breakfast - 20 minute wait to get a table. They were supposed to bring coffee and cups to the table, but the servers were overwhelmed and no one ever came to our table. I finally went to the kitchen and asked for a pot of coffee and cups. October 14, 2014
Rated 5.0 out of 5.0 by October 1st Great hotel and great staff. Only had one issue and it was solved promptly. Lots of young people staying here for the bar scene. Had lots of fun! October 14, 2014
Rated 4.0 out of 5.0 by Customer Service Outstanding customer service by the front desk and sales staff. October 14, 2014
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