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Rated 3.3 out of 5 by 657 reviewers.
Rated 1.0 out of 5.0 by no hot water no hot water had to take cold shower and kitchen lost my dinner order January 22, 2015
Rated 1.0 out of 5.0 by room over all very bad experience from this stay. carpet was in bad shape, shower was plugged and i find myself standing in a 4 inch pool at the end, water temp was below average so i had to get out quickly. stepping outside the air conditioner was control was faulty and the room temp was not as i pleased and above all the noise in the floor was intolerable. luckily i arrived late and left early January 21, 2015
Rated 5.0 out of 5.0 by Superior Customer Service through a Renovation We are Gold Members and were looking for an IHG property close to airport. Reservation made through IGH.com. Did not know ahead of time that property was going through a major renovation. I was concerned walking up to counter. I was welcomed by the nicest young women named Zee, checked us in. Addressed me by name several times. Room was fine, though needing a facelift. Room service was delicious! Chicken and Waffles best I've ever had. Breakfast was a nice buffet, nothing special but food was hot. Ms Deborah was a very kind and helpful server.. Great gals working breakfast buffet. On our way back up to our room, I asked for a bell cart. Mr. Troy volunteered himself to assist my husband, infant, and I with much luggage, pack n play, etc. Mr Troy went out of his way to help us, superior customer service. Upon checkout, I was once again greeted by an awesome staff member. She assisted us with our bill, as there was some discrepancy from our room service. She was quick, sincere and very kind. What the hotel is lacking in posh accommodations and amenities is made up for by superior customer service and sincere helpfulness. When I called today on questions of my priority account, Mr. Cornelius was very helpful and straight to the point. Awesome service.. just like his other teammates. One last point.. best hotel store, stocked with all necessities for fair price. We were very impressed. I would stay there again. January 21, 2015
Rated 3.0 out of 5.0 by dirty room bathroom floor was not scrubbed. The door locks were changed while i occupied the room. saw dust was all of the floor. January 20, 2015
Rated 5.0 out of 5.0 by Customer During our visit my wife became and the staff was very accommodating I high recommend this H I January 18, 2015
Rated 1.0 out of 5.0 by construction When I booked the room they did not tell me the hotel was remodeling. My grandkids had planned to come and swim but could not. I was very disappointed in way I was treated. January 15, 2015
Rated 5.0 out of 5.0 by New Years Eve Easy access to freeway great shuttle service to downtown Nashville espically for New Years Eve. January 13, 2015
Rated 2.0 out of 5.0 by Under construction They are currently under construction but they won't tell you online or over the phone. And boy do they need it! Staff, facility, rooms, everything could use an overhaul. January 13, 2015
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