Rated 5.0 out of 5.0 by David567889 Good Job! Keep up the good work!
I ate two dinners while I stayed at the hotel and it was excellent! I was really impressed with the hamburger and the salmon, it was quite surprisingly great for hotel food. If I am back in the area I will be staying again.
May 23, 2013
Rated 1.0 out of 5.0 by Suzsopie Don't forget anything, as you will not get it back!
I forgot a brand new top= tags on, I got home and notified hotel lost and found same day I checked out. Provided room number etc. - I did not hear back from them, so when I returned to Nashville the following week, I stopped by hotel. The staff went to lost and found and did not find my item, Seems like they could figure out who cleaned the second floor that day?? Anyway, no refrigerators in room, dirt on drapes. Needs reburbished. Not a deal for 100/ night. Would not stay here again.
May 22, 2013
Rated 5.0 out of 5.0 by BrieCheese Wonderful experience
I had an absolute fabulous time at this hotel when I stayed for 1 night in Nashville. Customer service was fantastic and to me, that always makes/breaks it. They picked me up from the airport, took me to/from the Opry Mills Mall and even to/from a place for dinner. They also assisted my dad with finding my hotel room in the morning (even though I had texted him the room number). The breakfast was included in the option I purchased and they gave me $20 voucher, plenty enough for my father and I to have a nice breakfast when he arrived in the morning to pick me up.
I had a king bed nonsmoking room which was plenty big. There was a large desk, nice chair w/ ottoman, dining chair as well as a bench plus the bed, dresser, tv, nightstand, and a closet area. The bathroom was the perfect size as well. This room would be great for two people (or for one).
I will definitely be staying at this hotel when I return to Nashville in October! The only thing is that they do not have shuttle service to downtown. So if that's what you are looking for, you probably won't have as enjoyable as a stay.
May 22, 2013
Rated 2.0 out of 5.0 by jksnyder9 Needs some work..
I typically stay in Holiday Inn Express, however opted for this property as closer to my meeting place. Well, as for the room, it was outdated and the A/C did not cool the room well at all. The bed was hard and there was no menu or guest directory present. Further, on the in room phone itself, there were no extensions listed at all, just number pad. I felt I stepped back in time as the room decor and furnishings were not good or comfortable. The food from room service was cold and the salad had wilted lettuce. I also ordered chicken wiongs and a few were undercooked. This is the first time I have ever written a negative review. This location is in need of some help!! You would think being in Nashville, close to Opryland, the property would put its best foot forward to attract and retain cusomers. My next trip back to area, you can rest assured I wont be staying here!
May 20, 2013
Rated 3.0 out of 5.0 by hastwoshorties Nice room, hotel a little dated and Internet was unusable
Checked in, was greeted eventually
Nice clean quiet room, good view, good location
The Internet was unusable, and the support call was worthless
The pool/hot tub were strangely located right by the bar, which made me unwilling to use them
Menu for the restaurant was very limited and I couldn't find anything I would eat for the price they were charging
Plenty of parking
The work out room was typically small and under equipped, but was clean and stocked and everything worked
No sidewalks for walking in the area
May 20, 2013
Rated 1.0 out of 5.0 by DispleasedNashTravler Does not have internet or free shampoo
I stayed at the Holiday Inn Briley Pkwy for the last time. The internet has not worked for the past 3 stays. The last two times the front desk admitted there were problems. I had critical work that needed to be completed, and spent an hour each time to try to get it work, and then found out it did not work. I had to leave the property at midnight to get internet. Also, the hotel only offers a bar of soap. If you need shampoo, bring your own. They do not have shampoo in the room. There are better value hotels in the area. I checked out after one night during my last stay on 5/12 (internet also did not work from 4/2- 4/5) and found a less expensive hotel that had reliable internet, shampoo & conditioner, and free breakfast. I do not recommend the Holiday Inn Briley Pkwy. Shop around, and you will find better. I found MUCH better at a lower price.
May 18, 2013
Rated 2.0 out of 5.0 by UncomfortableJoe61 Extremely uncomfortable pillows
My wife and I arrived at the hotel at midnight after a 10 hours drive. We needed a hot drink, hot shower, and a comfortable bed. Although the hotelappeared to be running full however there was only one person on duty at the reception desk and about 4 persons awaiting check-in. The room was clean and comfortable. However there were four odd-shaped hard pillows on a kingsize bed. The pillows were extremely uncomfortable and there were no extra pillows in the cupboard. Holiday Inn is part of the IHG Group which prides itself on providing an excellent bed/mattress and a choice of pillows, but this was non-existent. There was no extra blanket in the cupboard. The room did not contain a mini-fridge. And the amenities were only a selection of eitherone pouch of regular coffee or decaffineited coffee with powder creamer instead of the liquid version which is far better. The bathroom contained two soap bars, one shampoo, and one lotion. There was no conditioner nor body wash. Breakfast had a good selection however every dish was virtually empty and no staff member bothered to replenish the empty serving dishes. Only regular white bread was available. This appears to be a physically good Holiday Inn but with lax weak management. There was no recognition whatsoever for a Platinum Priority card member.
May 14, 2013
Rated 5.0 out of 5.0 by Breadman Great Front Desk Staff!
Enjoyed my stay and will stay again my next trip to Nashville! Front desk staff deserves 10 stars!!
May 13, 2013