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Rated 3.3 out of 5 by 445 reviewers.
Rated 2.0 out of 5.0 by What is going on here? For this place to have as much traffic, why can't this hotel at least update and have air conditioning that works as intended and not just blow air? I may have got a run down room because I redeemed my prioroty rewards points. I will not stay here again. July 24, 2014
Rated 3.0 out of 5.0 by Needs updated The whole hotel need painted and updated. Two smoke alarm system. the old should be removed. It looks like it has been 10 years since updated. I see dents in doors, stains on walls July 24, 2014
Rated 1.0 out of 5.0 Not good I'm very sad to report my stay was not a good one, the air was not working well but we pressed forward. I was awaken at about 1-2 am with a horrible noise,The noise was the air conditioner went out . I called the desk about 6:30 am to report the air, the person on duty said it was still early but would let engineering know when they came at 8:am. I had to leave the room for the day but called to make sure all was done,at around 1pm, I was told it was taken care of but when entering the room the first thing I heard was the noise. This event continued ....... it was during checkin time that I was trying to get the problem taken care of. So we waited and returned to the desk around 5pm.The person that was fixing the air was told we were moving but we were not moved earlier or told we were to move. Therefore she was misled, and we we left with not having the air fixed. The air person came and worked on it , went to get another fan and installed it,but it was no good. Then in the end we had to move to another room at around 7:pm that evening. That room sofa was not clean. July 24, 2014
Rated 4.0 out of 5.0 by Replace the bed Over all the service and staff are excellent. The only complaint that I have is the bed was old and needs to be replaced. It felt like it was broken internally on one side and wants to funnel you to the floor. July 24, 2014
Rated 2.0 out of 5.0 by Hot and Cold While the staff and management were very accommodating, my business conference stay was definitely not high quality. I never had hot water at night, and one morning I had no hot water. I was given the advice to turn both spigots on and flush the toilet 2 times in order to draw the hot water up to my room, but that did not work. Come to find out, the whole hotel was out of hot water. Then that afternoon, I returned at 4:00 to find housekeeping on my floor but my room unclean. Thirty minutes later the electricity went out for no reason. The hotel operator was not very pleasant to my inquiries and her response was "Well the electricity is back on now. We had a full house last night and housekeeping is not cleaning in any particular order right now." I became proactive and spoke with the manager, Shannon, and was very thankful for her professionalism. In fact, I would love for my daughter, who is going into the hospitality field, to be able to speak with her about managing under not so good circumstances. I was compensated and went back to my room much calmer. At 10:00 that night I began feeling warm and realized it was 74 in my room. Come to find out, the circuit tripped when the electricity went out that afternoon. I spent a warm night, as did the rest of the hotel. I did eat at the restaurant for 4 meals and enjoyed the food. My waitress for 2 meals, Tonia, was the sweetest person and saw to it that my frazzled nerves were soothed. I say all this with the knowledge that this property is entering a remodel. However, I did not care about the color of the textiles that would be in place in the fall of 14 when the money should be spent updating the water and cooling systems. July 24, 2014
Rated 5.0 out of 5.0 One good job and one need help. Our total experience was great. The entire staff was very helpful, but especially Walter (the Chef) at breakfast. the needs help was, the toilet tank would not fill on its own. We used the ice bucket the fill the tank. Sometimes it would work and at other times the water would keep running, but not fill. July 24, 2014
Rated 5.0 out of 5.0 by Great Hotel Excellent place to stay and enjoy the comforts of Nashville. July 24, 2014
Rated 4.0 out of 5.0 by Reunion Stay Our stay at the Holiday Opryland-Arpt (Briley Pkwy) for the most part was an enjoyable and relaxing experience. The only complaint that I really had was the bed in the room I was in. I did not bring it to the attention of hotel staff because I knew there was nothing that they could do other than have me change rooms. The bed is broken down and really needs to be replace. With a rentivation going on I am sure this will happen. Again I believe the association I was with enjoyed our stay and accomidations that we recieved. July 23, 2014
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