Rated 3.3 out of 5 by 331
Rated 2.0 out of 5.0 by Doberman Dirty
Bathroom floor was filthy, used a towel to stand on
March 5, 2013
Rated 5.0 out of 5.0 by WFC32 Exec VP
We had a very successful 2 day event at this property. Facilities and service were excellent! I highly recommend this property!
March 4, 2013
Rated 2.0 out of 5.0 by Greenwave Hotel experience
Front Desk wth three people was not attentive. They were too busy talking among themselves to acknowledge that I was standing alone waiting to check in.
I was on the 11th floor and the room number was penciled in on the door. It looked something a first grader would do.
Place needs some management to recertify customer service. Hotel is dated.
I will stay at the Holiday Inn Express in Opryland. Much cleaner and modern.
March 4, 2013
Rated 1.0 out of 5.0 by DomD Traveling
In as much that it was only one night the room was clean and the bed was comfortable.
March 2, 2013
Rated 3.0 out of 5.0 by Asc2 Last minute trip for fun
The hotel was nice in appearance. The rooms were clean beds were comfortable and the towels were soft. Staff was nice and courteous ...not too far from opry mills mall easy to get to not to far from the airport.
Overall the nights stay was good. It was quiet and I felt safe!
The only disappointment I had was the pool...that was one of the reasons my daughter and I got away for the weekend...in the hotel picture it shows a huge indoor pool...walked in to see it and what a let down. It was tiny not as nice as the picture and freezing cold for what i thought was supposed to be a heated pool. Even my daughter got out after a short while. Which is unusual for her she loves water
Like I said we stayed one night. So we didn't get to do to much around the area.
February 28, 2013
Rated 2.0 out of 5.0 by pama1 comfortable bed
My husband and I stayed at the hotel. the bed was comfortable. but the rooms are not sound proof. you can hear the people beside you and when people open and close the doors. had a college group next to us. not much sleep the whole night. and to close to the interstate. could hear the traffic all night as well. probably would not stay at this hotel anymore.
February 21, 2013
Rated 4.0 out of 5.0 by Cls68 Good stay for the price
As I read all the reviews, I was hesitant to book here but needed this location. The staff was so very nice. We were located on the 8th floor and our room was fine. The beds were not the same quality at some Holiday Inns we have stayed out, but still okay. The television had some hang ups, but we weren't there enough to worry about that either. I, too, needed to print something in the "business center" and found no printers. I've never experienced that at a Holiday Inn before. If you are looking to hang out in a room for a long period of time, I would probably look elsewhere, but for a quick visit this place is fine.
Our waiter at breakfast was great!! His name was Ashraf and he just made my morning. So pleasant and accommodating for my kids. You must meet Walter there, too. He will start your day with a laugh. He made the best omelets ever and with great stories to tell. Loved them both!
February 17, 2013
Rated 2.0 out of 5.0 by RTL1 Loud Band
My wife and I were given a room on the fourth floor. With the exception of the carpet (which was stained in several places) we settle in to, what we hoped would be a quiet night. Unfortunately that was not the case. A band was playing 4 floors below us and it sounded like it was in the room with us. We finally got to sleep sometime after midnight when the band was through for the night.
February 14, 2013
Rated 2.0 out of 5.0 by mobiggs Not this Holiday Inn Again
The staff was friendly and welcoming. No issues with that. However, when I went to use the business room to print off a boarding pass, there were no printers. This is much different than any of the other HI or HI Express I have stayed in over the years.
Then, I had to get up at 3:30am for a flight the next morning, but I was unable to even get lukewarm water out of the shower. It is not fun getting up that early, and then discovering you are going to have to take a cold shower.
On my way out the door, I noticed a sign at the front desk that said something to the effect, "if you don't find all of your experience enjoyable, please notify the staff and we will try to remedy it for your next stay." There was no one at the front desk at 4:30 am. I waited about 5 minutes, but no one ever showed and I didn't have time to wait around any longer.
There are tons of other hotels near the Nashville airport. This Holiday Inn will not be getting my business next time around.
February 14, 2013
Rated 2.0 out of 5.0 by GeorgiaTravelingCouple Reservation over the phone was incorrect and loss of power
While this really does not primarily fall on the property as they were very polite and helpful, the overall experience was poor. I made my reservation over the phone to book the first night as a regular stay and the second night using member points. The person over the phone mixed up the nights making my first night using points and second night as a regular rate. The hotel could not make the change and the phone assistance was no help either. Finally, the hotel canceled both reservations and re-booked my entire stay. This was important as I could only expense my first night as business travel. We had arrived at almost midnight and this took at least 15-20 minutes to resolve.
A local transformer was hit during our stay on Friday. Only minimal power was available and I was not able to attend two important web meetings due to the hotel internet being down. The hotel informed us they could not change our reservation to another location as they were independently owned. This interruption was very disruptive.
February 13, 2013
Rated 2.0 out of 5.0 by Lingus No Hot Water
I've experienced this problem of not having hot water to shower or shave at this facilty before @ a couple years ago. Seems the higher you are in the hotel, the more the problem. I will say that the management did give me 50% off my bill, which was somewhat of a good gesture on their part.
February 13, 2013
Rated 3.0 out of 5.0 by kat1393 Not so good
I recently stayed at this property for 2 nights. My room was on the 11th floor. Upon arrival, I tried to access the free hotel wi-fi. I was unsuccessful Friday night. Saturday morning I was able to access it at breakfast in the atrium. I told the front desk of the problem in my room and they said they would re-boot the router. Checked later that day and still could not connect. They finally told me that the problem was being on one the upper floors. They did offer to move my room to a lower level, but at this point it was the night before I checked out and it wasn't worth the hastle. The heating units in the rooms are VERY noisey. I woke up every time the unit kicked on. So needless to say, I had 2 nights of broken sleep. On a positive note, the rooms were clean and bathrooms updated. When I travel to Nashville again, I will be staying somewhere else.
February 11, 2013
Rated 2.0 out of 5.0 by Viper3 Housekeeping needs attention
Nice hotel and great food & bev staff and service.
For the past 2 visits, housekeeping/maintenace have been an issue. During the first stay the restroom needed some repair and was not accomplished within my stay (toilet flush, and thus required manual operation by lifting the lid).
Second stay, the in-room coffee maker did not work. After advising housekeeping, the issue remained throughout my stay. Overall housekeeping was not well and other than making the bed, it seemed very light and did not make you feel as a well cared for guest.
February 7, 2013
Rated 5.0 out of 5.0 by DHhappy great staff
Loved this Holiday Inn. The customer service was excellent
February 4, 2013
Rated 3.0 out of 5.0 by Brice Not entirely happy
Heat in the room didn't work very well. Even after it was supposedly fixed, it was set at 86 degrees but I'M sure it never got above 65.
We were not greeted as Priority Club members and nothing special was given or offered to us.
This is not a Holiday Inn Express. In future, I will always try to stay at a Holiday Inn Express.
February 2, 2013
Rated 2.0 out of 5.0 by John1957 Nashville Visit
The wireless internet was not functing. The desk said it has it's own attitude. This was not a good answer for visitors wanting to shop.
The carpet had spots in it.
The person at the desk in the morning was amazing! He had a true concern for our dis-satisfaction. We left a day early and moved to the Opryland HI Express.
All of my other stays at this hotel in the past have been very pleasant . The internet has always worked well and clean rooms.
February 1, 2013
Rated 1.0 out of 5.0 by Mark1960 What Changed?
I have stayed at this property many times in the past while traveling on business. It is one of my company's "preferred" hotels in the Nashville area. In the past, I have been very pleased. This time, I was disappointed to the point I will avoid this Holiday Inn in the future. The issues:
1) Housekeeping running a vacuum outside my door at 5:00 AM, awakening me at an early hour. Very inconsiderate on their part.
2) Only small, throw pillow-sized pillows on the bed. Where did the full-sized ones go? Dumb. and uncomfortable.
3) Very long wait (15 minutes +) to be seated for the not extremely crowded breakfast buffet. My time is worth something, too, you know.
4) No eggs on the breakfast buffet. They only eggs to be had were available at the omlette station, which had only one attendant and a VERY long wait line. To the staff's credit, they made an order of scrambled eggs just for me. I appreciated this effort, but they were obviously made from powdered eggs and were dry and barely edible.
5) Restaurant serving staff which has to be flagged down for every bit of service. If I wanted drink refills, condiments, etc., I had to make the effort to approach them first.
From now on, this H.I. will be a last resort for me in the Nashville area, I regret to say.
February 1, 2013
Rated 1.0 out of 5.0 by Nurse33 Bad Experience
This was the worst hotel experience I have ever encountered. Thhe staff was rude. In our first room the toilet overflowed onto the carpet in the hallway and they weren't going to give us a different room! The second room was ok but the ceiling had visible dust balls on it and the bed was very uncomfortable. The next morning the housekeeping came into our room twice even though the do not disturb sign was on the door. And this began at 7 in the morning. I willnever stay at this hotel again.
January 30, 2013
Rated 5.0 out of 5.0 by RDK59 Business Meeting and overnight stay
Very Professionial Staff everyone in our group enjoyed the meeting and meals the staff served.
January 29, 2013
Rated 4.0 out of 5.0 by jc56 Very Comfortable Room
Was only there for one night, but would not hesitate to stay at this hotel again, as it was clean and comfortable.
January 29, 2013
Rated 4.0 out of 5.0 by FarmerDave Many Stays Consistent Quality
We have stayed at this hotel several times over the last few years. The hotel and staff are consistently above average, and all of our experiences have been pleasant. The restaurant menu is limited, but everything is very good. The cooked to order breakfast and lunch pasta bar are excellent. They also do a fine job with banquet dining. A great place for a meeting.
January 28, 2013
Rated 1.0 out of 5.0 by Bonnie25 Dirtest Rooms ever
Normaly I don't write about hotel or motels unless they are great but this one has to be the worst place I have ever stayed in. The room was so dirty that they changed me twice. Both room were unbearable.I took pictures and showed them to the manager. So they changed me again. the third room was special clean that day for us. It was much better but still not what you would expect. At less I did not have to sleep in our this time. The rooms were full of dust they looked like they had not been dusted since the hotel was build. The curtins were so thick in durt and dust that it hung from the vances like ice. The vents in the room were the same.Wall plugs so bad I would plug my phone in them. They did not charge for the first night but did charge for second night.
Would never ever stay there again. They need maid over haul and better management for sure.
Tried to upload picture but it will take them. If you want them I will email them no problem.
January 28, 2013
Rated 3.0 out of 5.0 by sjholton Internet
I would only recommend this hotel if you get the internet working. I could not do any work at this hotel because it was either to SLOW or I would get dropped. Need to get current and updated internet ASAP. I won't and my company will not be staying until this is completed
January 27, 2013
Rated 5.0 out of 5.0 by Tink Great people.
I attend a meeting each January in Nashville and we always stay at your property.
This is my third visit to your property and I have not been disappointed in any way on any visit.
Keep up the great work. You have great people.
January 27, 2013
Rated 2.0 out of 5.0 by CHL1303 So Out Dated
This property is sooo out dated. Needs a major renovation. I was in town on business. The internet connection was slower than dial up. I had to send emails to customers from my Smartphone. The room would not get any cooler than 74 degrees. The tub was stopped up so when I finished my shower, I was standing in water. The hair dryer cord was screwed to the outlet cover and was not long enough to reach my head. I had to sit down in a chair to dry my hair. Most men dont do that. I had reservations for 2 nights but checked out early and went down the road to the Comfort Suites. The Comfort Suites blew this Holiday Inn away for less money and a huge room and blazing internet. Never again!!
January 27, 2013
Rated 3.0 out of 5.0 by Sal1955 Problems
First let me say this is a beautiful hotel. Every now and then you're bound to, have some problems. The staff was very friendly. Our room was a different story, Our bathroom floor looked as though it hadn't been mopped in ages. Our sink was stopped up, we called and a the front desk sent a person right up. After a short time he was done, then we noticed that the toilet was tilted. There seemed as if there was a party in the next room and kids running up and down the halls. In the morning when we used the shower, yes you guessed it, the tub was stopped up. The person at the desk said he'd take care of it and apologized. Holiday Inn Express is my hotel of choice and although this stay was a bad experience, the staff seemed to care and I would stay there again, if only to prove it was a fluke.
January 25, 2013
Rated 4.0 out of 5.0 by Beauty13 Bed was very unconfortable
The mattress was very hard and unable to sleep. Mildew on the window framing. Otherwise the room was clean.
January 24, 2013
Rated 3.0 out of 5.0 by Bill64 Frequent Guest with concerns.
I am a regular guest at this Holiday Inn property when in Nashville on bussiness. Since 2001, I have seen many changes to the hotel; and many have been real improvements. The staff are always friendly and the "omlet maker" is exceptional! Lately, I have noticed the building begining to show it's age, with bathroom fixtures in need of updating and the H/VAC system making "groaning" nioses interrupting sleep.
I hope these issues will be addressed, as I do enjoy the ability to get to my place of business quickly...and the points! Thank you.
January 23, 2013
Rated 1.0 out of 5.0 by gls63 Economy Feel
Traveling on business so while a comfortable and clean room is important the internet service is just as much of a high priority. Room was average at best with stains on the carpet had an overall aged look to the entire hotel.
The internet service was so slow it made it virtually unusable. When mentioned to the front desk they were aware of the issue and just brushed it off.
While required to utilize our travel service that appears to have leveraged this brand I will think twice before I stay at this brand.
January 22, 2013
Rated 5.0 out of 5.0 by Jabojr Great breakfast
Enjoyed the omelet bar - chef was great. He entertained as well as cooked.
January 15, 2013