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Rated 3.3 out of 5 by 566 reviewers.
Rated 2.0 out of 5.0 by Dirty Our room appeared to not have been dusted for a long time. There were dust bunnies clinging to the wallpaper, lamp shades, and furniture, especially behind the television. It made me nervous to sleep in the bed but the sheets smelled and appeared to be clean. It made me wonder about the other linens in the room. Clean-up your act and I'll consider staying here on another visit. The bartender, female, was fabulous!!!! (on Friday, November 8th) November 14, 2013
Rated 3.0 out of 5.0 by It was okay, but not up to the standards of other Holiday Inns. I booked and prepaid for an executive level room, but when I opened the room door, I knew that something was wrong. When I made an inquiry at the desk about the executive lounge and whether I was indeed on the executive level, I was informed that I was in a regular room, but that there was no difference between the rooms and there was no executive lounge either. I then asked that I be charged for the room I was in. The staff members were very polite and the rest of the stay was fine. I was just disappointed that the room was not up to the level I have seen at other Holiday Inns. November 13, 2013
Rated 2.0 out of 5.0 by Old and dirty, needs to be remodeled I have stayed at a few HIE's and they were great. This Holiday Inn was very dirty and outdated. I was afraid to take off my socks in the hotel room. The furniture was old and stained. It's needs a MAJOR remodel. November 12, 2013
Rated 5.0 out of 5.0 by My 5th stay there This was the 5th time I stayed at this hotel within the last 6 months and the staff has always been pleasant. The front desk personel was friendly and accommodating and check in was very quick. This is where I always stay when in Nashville. November 10, 2013
Rated 4.0 out of 5.0 by Our stay 10/30/2013 The hotel was actually really nice. The only problem that I had which was actually a big one, was that once my husband took a shower, the water ran out so slow in the tub, that I had to go to our meetings without showering because had I waited, we would have been late. It took about 30 to 40 minutes for the water to go out. I called down to the front desk and reported it immediately. I was told that someone would come up and look at it. We returned from meetings rather late back to the hotel, around 10:30p.m. I did not remember to ask anyone, but we got up to the same problem the next morning. I called and notified another employee at the front desk. Upon checking out the following day, I mentioned it to the gentleman who checked us out and he said "Oh I would compensate you but I looked at your rate the triple A rate and that is the lowest that we could give you, so sorry we cannot compensate you for that problem." I looked at him and just simply said. The rate I have I had it because it was offered on the website, if Holiday inn cares about the inconvenience that they have cause us over these 3 days they would compensate us, but thank you and have a nice day. Other than that the hotel is a nice and quiet place. They really need to work on the plumbing, that was a great inconvenience to us. November 9, 2013
Rated 1.0 out of 5.0 by Hotel cleaniness was not up to par I have stayed at this hotel several times sometimes booked by me or booked by family. Ever visit prior to this one was the best. This time, all our neighbors were loud till late in the morning and someone throw up on the floor in front of our door the 1st night. We went to report it to the desk manger on shift and ask that they clean it up. It stayed there for 2 days It still wasn't cleaned when we checked out Sunday Morning and the incident occurred Friday night. Also the room did not appear to be as clean as it was on our last visit. The noise from the room from the freeway was extremely loud as well. you could hear every car that drove by.. It was difficult to sleep. Food service was great, could not ask for better service and food. November 5, 2013
Rated 4.0 out of 5.0 by Nashville Holiday Inn The hotel is dated, could use some renovation. The desk staff did not recognize my Platinum status when I checked in and only gave me one breakfast voucher for a two night stay. During my stay I noticed the same tray sitting outside someone room for two days without being moved, which gives me the wrong impression on someone taking the responsibility to remove dirty dishes (tray) of food. November 4, 2013
Rated 5.0 out of 5.0 by Nice Place I was staying there for a conference with the company I work for and the room was great as well as the staff. October 29, 2013
Rated 5.0 out of 5.0 by great stay, great experience everything was great, great location for the business at hand, wonderful experience in meeting new people October 26, 2013
Rated 5.0 out of 5.0 by Great service very relaxing stay This is the second time we have stayed there, both times were great. Very comfortable, great service. Especially enjoyed the breakfast buffet and the omelets Walter made, he is an asset to the hotel with his great personality and fun attitude. October 24, 2013
Rated 5.0 out of 5.0 by Good experience The experience was great with two exceptions, (1) housekeeping was poor, the rooms was late being cleaned, and most days, there was no regular coffee for the rooms. (2) the pillows were not comfortable to sleep on. There were four small soft pillows instead of two firm pillows. October 24, 2013
Rated 4.0 out of 5.0 by Good stay I realized I booked a smoking room when I got to the hotel. I asked to change rooms but the receptionist acted like they didn't want me to switch to a non-smoking room. I finally gave up and said a smoking room would be fine for the week. I went to work every morning smelling like smoke and I don't smoke. The room was fine except it smelt like smoke all the time. It is a great hotel in a good part of Nashville. Besides having a smoking room, I enjoyed my stay there. October 24, 2013
Rated 4.0 out of 5.0 by reunion we enjoyed our stay good service and friendly staff.Thanks October 24, 2013
Rated 2.0 out of 5.0 by Room dark and dingy I have stayed in this particular hotel numerous of times. This is the first time i had a problem with the room. First the room was dirty, the bed was hard and was off balance. What i mean by that is you sat on one end and the other end raised up like a see saw. The sofa in the room smelled terrilble along with dirty curtains. I was just not satified ay all. If you choose this hotel make sure the room is clean. October 24, 2013
Rated 3.0 out of 5.0 by Horrible WiFi Horrible WiFi is a BIG deal, and I would not stay here again because of it. It was only available in my room if I stood by the door and even then maybe 10% of the time. The ground floor had WiFi so if you want it go sit outside the bar on the little couch, where you can pickup their excellent office WiFi. Other people in our group had the same complaints and they were scattered on different floors. It's 2013 people, get some decent WiFi for your guests!!! October 23, 2013
Rated 3.0 out of 5.0 by Staff was overwhelmed! I had a reservation for a double queen because I was told that was all that was available. ( I was alone) I arrived at 1:00 p.m. and at 3:45 was told may room was not ready, but I could have a single king, which I had inquired about earlier. Ok, the check-in was not very efficient- not a big deal, check -in is 3;00p.m. I was attending a convention on the property and was given a ticket for a "special" breakfast. This was a disaster!! I had to forage for a plate, silverware, the fruit was remnants of sliced fruit in an empty bowl along with empty coffee decanters and a pastry plate with no pastry! I was told to go to the sit down section and this was no better. ( the "special" breakfast was a budget buffet!) The staff was so overwhelmed it was like they just gave up! Worst breakfast experience in a hotel ever! On a positive note, the banquet food was excellent and the banquet staff very efficient! October 23, 2013
Rated 4.0 out of 5.0 by Breakfast It was jammed at breakfast. No eggs on buffet. No sausage on buffet. The bacon that was there was very undercooked. The saving grace was the omlet table. The woman that was preparing them had the greatest attitude. October 20, 2013
Rated 3.0 out of 5.0 by Stuck in the 80s The hotel needs some renovation. The pillows are very small. October 19, 2013
Rated 4.0 out of 5.0 by Great place to stay Nice property and great location to all my favorite places. Staff very accomidating. October 17, 2013
Rated 3.0 out of 5.0 by Comfortale bed, property needed attention We stayed here one night, October 12th. I had asked to make sure their pool area was in working order before I came as several other hotels were renovating. I was told this one had already been renovated. Not true, but it was working. The pool is NOT heated and it was cold. The glass windows above the pool, one of them was shattered. One of the lights was nasty looking up there also. Plus side, the elevators work real fast. Bed was comfortable. Bad side was that several times during the night I thought someone was trying to get in our room or pounding on our door. It was rather loud. If you are in a bind, and we were, it will do. Otherwise there are plenty of better options in Nashville October 16, 2013
Rated 5.0 out of 5.0 by Great room and wonderful staff I found the room to be very nice. The bellhop and cleaning staff very kind and helpful. When we went to breakfast in the morning, the staff was very good, Angela the cook who did waffles and omelots was terrific. She made breakfast a fun time and made great food. Would stay there again. October 16, 2013
Rated 4.0 out of 5.0 by good airport hotel My husband and I are both platinum members and have stayed at Holiday Inns on numerous occasions for business and leisure travel. This hotel was fine for what we needed, a place to stay before an early flight out of BNA. I forgot something in the room and left both a phone and email message as instructed by the hotel voice mail. I was passing back through the area and would have picked up the item. There was no response to either of my inquiries. This is poor guest service October 15, 2013
Rated 4.0 out of 5.0 by Needs a face lift This is one of those Holiday Inns that people describe when they say -- it's ONLY a Holiday Inn. The rooms were tired, the staff was cordial enough, but the food and amenities were very average. In fact, it was confusing. Overall, this was not an experience I want to repeat. This ol' girl needs a facelift before I'd go back. October 14, 2013
Rated 1.0 out of 5.0 by Beware: Don't Waste Your Time or Money The front desk staff was rude and indifferent during check in and whenever I had a question regarding Nashville (local transportation, restaurant recommendations, shuttle service, computer room,etc.). These are basic questions that guests typically ask, so I do not understand why someone in guest services would have an attitude when a paying guest has simple inquires. A front desk employee, actually slammed a door in our faces while trying to ask a question! The only employees who attended customer service training seem to be the shuttle drivers. They were attentive and accommodating. If you want to pay to be disrespected and treated rudely, then this is the hotel for you. October 11, 2013
Rated 3.0 out of 5.0 by Disappointed This was my 4th stay at this hotel and used my priority points on this visit, should have paid cash as it may have provided better service and a decent room. Started w/desk clerk being denied by her supervisor at giving me two breakfast vouchers (should not have been done in front of a guest, especially if you say no). Not a good first impression for my nights stay Then, experience No wi-fi as it was unavailable, the door had paint peeling from the outside and a swizzle stick on the floor and hair in the bathroom as well as the tub not draining and a bed that was harder than the floor. If this is how priority members are treated here, I will use cash next time or better yet, stay at a different hotel October 10, 2013
Rated 3.0 out of 5.0 by Room good, no sleep though! Our room was up over the atrium...noise from other guests below was loud till midnight. Then, was awakened at 4:30 AM due to staff setting up for breakfast!!!!!!! Seriously, don't use china and silver if you can't set it up without making a racket! Made our clean, comfortable room moot. October 9, 2013
Rated 5.0 out of 5.0 by Comfortable room and awesome service!!!! Our stay was very enjoyable. We were there with a reunion group and the staff went out of their way to treat us very well. The food was excellent. The entertainment in the bar area was good as well. We would stay there again !! October 9, 2013
Rated 4.0 out of 5.0 by Close to airport Nice, clean hotel near airport. Very busy the night we arrived. October 8, 2013
Rated 3.0 out of 5.0 by centrally located We did like the fact that the hotel was centrally located! However the room we had was far too noisy! With a hotel this close to the highway they should have some type of noise barriers on the windows & the walls are paper thin! It was extremely hard to get a good nights sleep! The so called free breakfast wasn't really free at all! We were told we had to pay taxes,gratuity & you had to pay for orange juice! When we checked in,no one really offered to show us to our rooms or even point us in the right direction! When we checked out,we weren't even asked if we enjoyed our stay & if everything was ok! We do feel the front desk personnel could've been alot more helpful & knowledgable of their guests & places to go & see while in Nashville! Hopefully someone @ the front desk will have access to read these reviews & hopefully take them to heart & address some if not all of the issues I've mentioned! We did appreciate the fact that the elevators arrived quickly & having 4 of them was fantastic as the hotel was very busy during our stay! October 8, 2013
Rated 5.0 out of 5.0 by Reunion Hotel provided all the amenities that my organization required October 6, 2013
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