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Rated 3.3 out of 5 by 483 reviewers.
Rated 2.0 out of 5.0 by Meh. Not a repeat. The room didn't match up to the 3-star rating. If it weren't for Walter, the breakfast chef, we would never have smiled. May 23, 2013
Rated 5.0 out of 5.0 by Good Job! Keep up the good work! I ate two dinners while I stayed at the hotel and it was excellent! I was really impressed with the hamburger and the salmon, it was quite surprisingly great for hotel food. If I am back in the area I will be staying again. May 23, 2013
Rated 1.0 out of 5.0 by Don't forget anything, as you will not get it back! I forgot a brand new top= tags on, I got home and notified hotel lost and found same day I checked out. Provided room number etc. - I did not hear back from them, so when I returned to Nashville the following week, I stopped by hotel. The staff went to lost and found and did not find my item, Seems like they could figure out who cleaned the second floor that day?? Anyway, no refrigerators in room, dirt on drapes. Needs reburbished. Not a deal for 100/ night. Would not stay here again. May 22, 2013
Rated 5.0 out of 5.0 by Wonderful experience I had an absolute fabulous time at this hotel when I stayed for 1 night in Nashville. Customer service was fantastic and to me, that always makes/breaks it. They picked me up from the airport, took me to/from the Opry Mills Mall and even to/from a place for dinner. They also assisted my dad with finding my hotel room in the morning (even though I had texted him the room number). The breakfast was included in the option I purchased and they gave me $20 voucher, plenty enough for my father and I to have a nice breakfast when he arrived in the morning to pick me up. I had a king bed nonsmoking room which was plenty big. There was a large desk, nice chair w/ ottoman, dining chair as well as a bench plus the bed, dresser, tv, nightstand, and a closet area. The bathroom was the perfect size as well. This room would be great for two people (or for one). I will definitely be staying at this hotel when I return to Nashville in October! The only thing is that they do not have shuttle service to downtown. So if that's what you are looking for, you probably won't have as enjoyable as a stay. May 22, 2013
Rated 2.0 out of 5.0 by Needs some work.. I typically stay in Holiday Inn Express, however opted for this property as closer to my meeting place. Well, as for the room, it was outdated and the A/C did not cool the room well at all. The bed was hard and there was no menu or guest directory present. Further, on the in room phone itself, there were no extensions listed at all, just number pad. I felt I stepped back in time as the room decor and furnishings were not good or comfortable. The food from room service was cold and the salad had wilted lettuce. I also ordered chicken wiongs and a few were undercooked. This is the first time I have ever written a negative review. This location is in need of some help!! You would think being in Nashville, close to Opryland, the property would put its best foot forward to attract and retain cusomers. My next trip back to area, you can rest assured I wont be staying here! May 20, 2013
Rated 3.0 out of 5.0 by Nice room, hotel a little dated and Internet was unusable Checked in, was greeted eventually Nice clean quiet room, good view, good location The Internet was unusable, and the support call was worthless The pool/hot tub were strangely located right by the bar, which made me unwilling to use them Menu for the restaurant was very limited and I couldn't find anything I would eat for the price they were charging Plenty of parking The work out room was typically small and under equipped, but was clean and stocked and everything worked No sidewalks for walking in the area May 20, 2013
Rated 1.0 out of 5.0 by Does not have internet or free shampoo I stayed at the Holiday Inn Briley Pkwy for the last time. The internet has not worked for the past 3 stays. The last two times the front desk admitted there were problems. I had critical work that needed to be completed, and spent an hour each time to try to get it work, and then found out it did not work. I had to leave the property at midnight to get internet. Also, the hotel only offers a bar of soap. If you need shampoo, bring your own. They do not have shampoo in the room. There are better value hotels in the area. I checked out after one night during my last stay on 5/12 (internet also did not work from 4/2- 4/5) and found a less expensive hotel that had reliable internet, shampoo & conditioner, and free breakfast. I do not recommend the Holiday Inn Briley Pkwy. Shop around, and you will find better. I found MUCH better at a lower price. May 18, 2013
Rated 2.0 out of 5.0 by Extremely uncomfortable pillows My wife and I arrived at the hotel at midnight after a 10 hours drive. We needed a hot drink, hot shower, and a comfortable bed. Although the hotelappeared to be running full however there was only one person on duty at the reception desk and about 4 persons awaiting check-in. The room was clean and comfortable. However there were four odd-shaped hard pillows on a kingsize bed. The pillows were extremely uncomfortable and there were no extra pillows in the cupboard. Holiday Inn is part of the IHG Group which prides itself on providing an excellent bed/mattress and a choice of pillows, but this was non-existent. There was no extra blanket in the cupboard. The room did not contain a mini-fridge. And the amenities were only a selection of eitherone pouch of regular coffee or decaffineited coffee with powder creamer instead of the liquid version which is far better. The bathroom contained two soap bars, one shampoo, and one lotion. There was no conditioner nor body wash. Breakfast had a good selection however every dish was virtually empty and no staff member bothered to replenish the empty serving dishes. Only regular white bread was available. This appears to be a physically good Holiday Inn but with lax weak management. There was no recognition whatsoever for a Platinum Priority card member. May 14, 2013
Rated 5.0 out of 5.0 by Great Front Desk Staff! Enjoyed my stay and will stay again my next trip to Nashville! Front desk staff deserves 10 stars!! May 13, 2013
Rated 5.0 out of 5.0 by Great Breakfast Omelets Everything about this stay was great. I was able to relax and enjoy Nashville. Walter, the chef, scrambled my eggs and cooked my husband's omelets "just right." Our room was around the corner from the elevator, but it was still very quiet and comfortable. May 10, 2013
Rated 5.0 out of 5.0 by Great location and friendly staff! My wife and I visited Nashville to go to Opryland and the Grand Ole Opry. This was a GREAT location, easy drive to downtown and Opryland, and very reasonalby priced compared to some of the other places we checked out. We got the rate with the free breakfast and buffet. Walter, who makes omlettes, waffles, eggs, etc was EXCELLENT and very funny! His omlettes are the best! We also went to the bar (Ivories) in the evening for some drinks which was also very nice. This is a great place and I would recommend it to anyone visiting Nashville May 10, 2013
Rated 3.0 out of 5.0 by Pillows? The room was clean, the bed was ok, the pillows.... Terrible. The air did not work the first night, however it was fixed in the morning. Just not a good value for the price, to many other good hotels in the area. May 10, 2013
Rated 4.0 out of 5.0 by Nice room, great service Was well pleased with overall stay at this location. Room was very nice. Staff was very helpful and went out of their way making sure my stay was enjoyable. The only negative is parking. Due to activities going on at this location parking becomes a premium. May 6, 2013
Rated 2.0 out of 5.0 by Bad Attitudes Although I didn't get any names the front desk staff was less than charming upon check in. The key machine was not working and I was told some of the rooms were not ready yet. I understand they were busy but our check in time was 3:00 p.m.(this was already 4:00 p.m.) and we had reserved this about 2 months in advance. it's not like they did not know we were coming. I understand the key machine was not working but I don't understand how the 4-6 Tennessee state troopers who were ahead of us were able to get in their rooms with no problem. I am really not that hard to get along with and empathize when folks might be having a bad day. But attitude is everything and those gals up front had bad ones. May 5, 2013
Rated 4.0 out of 5.0 by Rooms are small Hotel is nice. Rooms are small. Nice environment with pool in atrium. Restaurant is good. May 1, 2013
Rated 1.0 out of 5.0 by The place is showing its age in a bad way I have using this property for the past ten years, and I will not use this one again. I am very happy with Holiday Inn as a whole, but the Elm Hill Pk has fallen off. The place is showing it age bad, the rooms and floors smell old and musty - I heard this from all parties travelling with me. The HVACs are old and noisy, The breakfast staffing was way under staffed and it was a bad experiance - long lines and bad food.. We had catered lunch in the attruim, food was good, but there were birds flying around and landing on our buffet to steal food, not very sanitary. Ivories Lounge, the staff there, and I have visited with them for over 10 years, has lost its step and has problems servicing even the smallest crowds. Still a loyal HI person, just not this property. April 30, 2013
Rated 4.0 out of 5.0 by Clean and comfortable Nice motel. Clean room . no complaints. would book at this motel again. Very easy access to the interstate. April 28, 2013
Rated 4.0 out of 5.0 by Good location, reasonable rates Although it's not within walking distance of anything worth note (except maybe the Waffle House), it is located where getting to either the Grand Ole Opry or Downtown is equally convenient. It is a nice-sized property with plenty of parking, clean and well-run. April 28, 2013
Rated 4.0 out of 5.0 by Property This property is showing its age. Great location for the hotel but other than that a very average property. AC controls in room were vintage 70s as was the room decor. My guess is that the building is either slated for the demolition ball or a very major renovation. April 26, 2013
Rated 5.0 out of 5.0 by Short but nice stay My only two complaints would be the noise of other guests. No consideration for others during the night and the cleaning staff that starts so early. I know they are doing their job and I am appreciative of there job but before 8 seems early. Hotel is convenient to everything and very well kept April 26, 2013
Rated 3.0 out of 5.0 by It was just OK.... I stayed at this hotel because I had friends were staying there. I would have stayed at another one of the hotels in the surrounding area if I had the chioce. It wasn't a horrible experience, but I have had much better!! The staff's demeanor was mediocre at best and it seemed as if I may have been botehring them. I won't be back... April 26, 2013
Rated 5.0 out of 5.0 by Nice place to stay I was very nice and great staff. Only bad part of staying there i got room hid way couch to sleep on. But over all it was real nice place I would stay there if im area. Price was ok but i think over paid for room room with out bed. April 25, 2013
Rated 5.0 out of 5.0 by Microwave and refrigerator It would be nice if every room contained a microwave and refrigerator like other major hotels do. We requested and received a refrigerator but never got a microwave. April 25, 2013
Rated 1.0 out of 5.0 by People at front desk were nice The room was truly dirty. There was dirt/dust on the table bottom, dirt/cobwebs under the TV and on the outlet next to the floor, carpet was filthy and was almost afraid to sleep under the cover of the bed-sprayed disinfectant spray on it twice; nothing holding the pillows together to show they were clean; extremely small pillows-4 on each bed; no vendin machine other than a soda machine on each floor; ice machines only worked on a few of the floors in the large hotel. Upon check-out, I was asked if everything was OK. I stated 'no' and proceeded to explain. I don't complain, but at $110 & $120 per night, I felt that it was entirely over-rated. I was simply told "I'm sorry". My relative had serious surgery @ Vanderbilt, and it was a necessity to stay. However, I would have left if I could have. I would never advise anyone to stay at this Holiday Inn. April 24, 2013
Rated 1.0 out of 5.0 by Poor amenities and service I am a platinum member in Holiday Inn's reward program. I am also one to never complain about much of anything. But will praise someone who is exceptional. But I just have to share this one. I was looking to stay the night comfortably and relaxing. What I got was anything but. I arrived late from DFW. I called the hotel to make sure the shuttle service was still running. He told me yes, they were making their last pick up shortly and he would tell the driver to wait for me. I got my bags and headed out side. I waited the 20 minutes like the man asked and still no shuttle. I called again and he said the shuttle was at the airport. So I waited another 10 minutes, still no shuttle. I saw plenty of other hotel shuttle buses, even the same shuttle bus for the Hilton three times, but no Holiday Inn. I called back and then he checked and found out that the keys for both vans were hanging up at the hotel so I was out of luck. So I got a cab for $15.00 and went to the hotel. I was a little hungry and figured that it was too late for the bar or anything to be open. I was right. I asked the Front desk clerk if anything was open around the Hotel, He told me that Waffle House was and it was at the end of the parking lot. So I got my key, went to my room. I looked out my room window and spotted the Waffle House about 1200 yards away from the hotel. It was late and I was tired, so I decided it was too far and then went to find a vending machine. The only vending machine was a coke machine on each floor. Now I want to get to sleep. I was looking for some snack and some bottled water. NO SNACK MACHINE AND NO WATER IN THE COKE MACHINE. This has to be the first hotel I have stayed in that did not even have either one. All they had was Coke and Diet Coke. Everything else was sold out. They did have a gift shop on the bottom floor, but that was closed as well. I called down to the front desk and the man that answered the phone acted like he did not care. He said that I was out of luck and if I had any problem I could talk to the manager in the morning. I said I would and asked what time he would be coming in, He did not know, but he assumed it would be around 8:00. Guess what I had a 6:00 am flight. I did check in with the front desk in the morning, guess what else....... The same inconsiderate man at the front desk as when I checked in. I will be sure to never stay the night at this hotel again. April 20, 2013
Rated 4.0 out of 5.0 by Typical Holiday Inn Express great service. I stay at HI Express properties A LOT. Most of them offer great staffs, comfortable rooms, and good value. This one was a typical great experience. April 18, 2013
Rated 5.0 out of 5.0 by Best buy in town Expecting to stay just one night, extended to three nights. Very comfortable, conveniently located, and a great value. Evenings at the lounge were very enjoyable and the lounge staff were friendly and professional. Breakfasts were great fun with your entertaining chefs cooking up egg omelettes and such Our stay at this facility certainly enhanced our first visit to Nashville. We will be back. April 16, 2013
Rated 4.0 out of 5.0 by Comfortable bed and good staff. We enjoyed everything and the staff was good. We are surprised however that microwaves and refrigerators are not a constant in each room! We thought that Holiday Inn was an upscale hotel. These amenities are included in other hotels where we have stayed, including other HI's. Thank you for considering this review. April 14, 2013
Rated 4.0 out of 5.0 by Great stay! After reading the reviews before we left on our trip, I was not expecting much during our stay. I was totally surprised! Check in was quick and efficient. The room was large and there were two places to put our very large suitcases, something that was lacking all week unless requested. We were given tickets for drinks and breakfast. Our room was very quiet, even in the early morning. The only issue that could have been corrected if we had realized it, was the AC wasn't working correctly. While we were gone for dinner, it cooled to where we set it but after turning it off for a while before bedtime, it wouldn't cool again. The thermostat was flashing that it needed a new battery so that could have been the problem. By the way, the internet was working just fine and the staff was extremely pleasant. April 10, 2013
Rated 4.0 out of 5.0 priority platium member It is really cheap to give a member a free breakfast and then charge him for his drink. April 9, 2013
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