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Rated 3.3 out of 5 by 536 reviewers.
Rated 3.0 out of 5.0 by Great Customer Service We have stayed at this hotel on 2 or 3 other occasions and it was superb. This time was another story. We brought our 2 kids with us this time and received a room with 2 double beds which were poorly made! The room seemed to me to be not well kept, stains and kind of dirty. We didn't have an ice bucket, but I let the front desk know and they brought one up in a timely manner. The customer service was great!! This is the first and LAST time we will try the hotel hot tub out, it was disgusting! When my daughter and I got out we had a dirty film all over us! On top of that the hotel had ran out of clean towels to dry off. We will probably stay here again if we come down without the kids. The check in and out process went well and the people at the front desk were GREAT! April 3, 2013
Rated 2.0 out of 5.0 by not the greatest by far coffee maker with just one cup and coffee and the next morning none/ no towels 2nd day/ no ice bucket / maid copped an atitude when bringing ice bucket up to room / only thing good was food! April 2, 2013
Rated 3.0 out of 5.0 by Would have liked to see an updated workout facility, better bar service & some type of happy hour The staff I talked to was very nice, however, a couple machines in the workout facility were non-functioning and needed a fan for airflow. I stayed at a couple different Holiday Inn Expresses for the membership rewards, however I am switching over to another chain. Most other chains have some type of welcome hour with complimentary drinks and snacks. Really helps socialize and relax a little. Even if it is a couple for a free drink and back of trail mix. It just wasn't a relaxed atmospere. April 1, 2013
Rated 5.0 out of 5.0 by Nice stay and shuttle to airport The shuttle service to the airport is a great perk! March 31, 2013
Rated 3.0 out of 5.0 by Good hotel but hard to sleep The bed and the pillows were not comfortable at all. If I was going to stay at the hotel any longer I would have gone to the store to get my own pillow and blankets instead of using what the hotel provided. March 30, 2013
Rated 1.0 out of 5.0 by Horrible experience I would sleep in my car before I would stay there again and I will encourage, friends, colleagues and clients to never stay there. March 28, 2013
Rated 5.0 out of 5.0 by .Great Stay I stay at this hotel everytime I am in nashville. I love the views, love, love, LOVE the comfort of the bed March 26, 2013
Rated 3.0 out of 5.0 by dissapointing lounge hotel was good. food was good. entertainment in lounge was very disappointing for a music city hotel. March 25, 2013
Rated 2.0 out of 5.0 by Be careful when choosing this hotel! I stayed at this hotel for three nights, checking in on 3/12/13 and checking out on 3/15/13. As some of the other reviews noted below, this hotel has a musty smell that permeated my room and my whole entire floor. It was very evident when coming in from the outside, getting on the elevator and then getting off on the seventh floor. It hit me even more once I opened the door to my room. The water was shut off in the hotel due to maintenance on 3/14. There were signs notifying guests of this in advance, but the lack of water was only supposed to be from 1-5pm. It wasn't until after 6:30 that I was able to take a shower after working out at the gym. When I called the front desk at around 5:30 I was told, rather rudely, that they were still working on it. I imagined that they were getting quite a few calls. The biggest indictment of this hotel, however, is the internet speed. It is fine during the day or the middle of the night, but from about 5-11pm, when guests are typically on the internet, it slows to a crawl, and even saying it crawls may be too generous. I'm old enough to remember having dial-up internet at my house, and I longed for those speeds during my three nights at this hotel. I called the customer service of the internet provider of the hotel my first night there and was told that the internet was working as expected and there were simply too many people on the internet at that time. What kind of a hotel has such a shoddy internet service that it cannot even handle the amount of guests staying at the hotel? So I don't provide a completely negative review, I will say that as a Platinum Priority Club member, I was given a free full breakfast buffet for each morning I was at the hotel. That is not very common at Holiday Inn hotels, so that was good. I will also say that the Fitness Center at this hotel was excellent and beats any other Holiday Inn or Holiday Inn Express at which I have stayed. I only picked this hotel because all of the downtown hotels were priced sky high due to the SEC basketball tournament going on, and, this hotel had a 10,000 Priority Club bonus point rate, of which I chose. I go to Nashville two or three times a year, but I really can't see any reason why I would stay at this property again. There are FAR better properties at the same price point in the Nashville area. March 24, 2013
Rated 3.0 out of 5.0 by 2nd Chance After a bad experience, I decided to try the hotel again. Upon arrival I was not addressed as a Plat. Pri. club member. Had reserved a smoking king and a non smoking king and received a 2 double bed smoking room. When we got to the room the commode was broke. After the maintenance person "Fixed" it the next time we went in the bathroom there was water all over the floor. We put towels down and dried the floor and turned the water off. The next morning Alex at the front desk (Keep this employee) moved us to the non existence king smoking room. Also when we arrived there was sign in the elevator that the water would be shut off the next day (During the SEC Tournament) not so smart. Alex said he would have liked to take care of something for us but since our room (smoking) was being paid for by our points there was anything he could do. Holiday Inn name is being soiled by the conditions of the hotel. March 22, 2013
Rated 1.0 out of 5.0 by Major Problems There were major problems with the hotel and the room. The water had apparently been off during the day, but was supposed to be OK by the time we checked in. However the water pressure in the room was extremely low and the service personnel appeared unable to fix the problem. Consequently we had to shower under a trickle of water in the morning. This did however allow me time to study the mould growing on the top of the shower handrail, Following this, while brushing my teeth the water drain pipe fell off from under the bathroom sink depositing water all over the floor of the bathroom. On reporting this to staff on checking out there was surprise but no apology. I left astounded. March 22, 2013
Rated 4.0 out of 5.0 by comfortable bed No recognition for priority membership. The room was comfortable and the location was great with close access to local attractions. March 20, 2013
Rated 5.0 out of 5.0 by Great Property Loved this property, very nice rooms, good food, great for buisness travelers. The lounge offers relaxing atmosphere with live music. Only downside is pool/hot tub is right next to the food area and a small bar. March 20, 2013
Rated 2.0 out of 5.0 by Smells like mildew and internet was slow This hotel is old and smells. The hallway, room and bathroom smelled musty. The internet connection was excruciating slow. Could not get work done during evening hours because it was so slow! The food in the restaurant was the only good thing. March 20, 2013
Rated 3.0 out of 5.0 by Great Staff, but outdated rooms Not a bad hotel, but the rooms are getting dated. The rooms with two beds are Double beds, not queen, so be careful there. Our room had the old round table with two chairs instead of a desk, and the Internet barely worked making a bad choice for business travel. The window was sealed shut and had condensation on it the whole time. The room smelled a little musty. On the plus side the staff was nice and the restaurant was pretty good. I'll probably switch to the Holiday Inn Express by the airport next time March 19, 2013
Rated 3.0 out of 5.0 by Family Vacation I took my family on a trip to Nashville and I booked a room at the Holiday Inn. The location was good and close to Oprymills mall. The room was average. The sink did not drain properly. The beds were small. The in room coffee was inadequate considering there were two adults staying in the room. The worst part about the coffee was that when room service came to service the room, they did not restock any of the coffee supplies. There were no cups, no coffee, and no condiments for the next morning. There was also no other reasonable option for coffee in the hotel. We also ran out of Kleenex tissues and room service did not restock those either. Other than these issues, the hotel is well kept and probably worth staying at. March 19, 2013
Rated 3.0 out of 5.0 by our stay the cable service was terrible only 20 channels were programmed into the television. The room was a smoking room but it smelled horrible.... breakfast was great, the chef was entertaining. the tv was wobbly March 19, 2013
Rated 3.0 out of 5.0 by Outdated Sad menu: A honky Tonk for a lounge: dated atmosphere: comfortable bed. Did not recognize me as a platinum member and/or offer any amenities as such. March 18, 2013
Rated 2.0 out of 5.0 by Not for business travellers I am a platinum member and this is my first review. I usually have comfortable stay at every HIE but this one is a little different. Free shuttle to BNA was very convenient and prompt. Front desk people were not very professional and basically ignoring my problems. They did not pick up my calls from the room (not even in busy hours). Non smoking room (floor) was obviously smoked-in. Their answer was "because the floor below was smoking rooms". My Priority status was totally ignored (all information was entered at the time of reservation and confirmed). No hot shower unless you hold the handle which was loose. Internet was almost useless and weak during my stay ( 2 days...also heard the same from other hotel guests at the time). March 18, 2013
Rated 4.0 out of 5.0 by Room problems No extra blankets in room. Got cold during night. Sometimes, when turning on the bathroom light, a loud beep occurred momentarily, but not at switch , but in room. Desk clerk next morning said it was likely the smoke alarm beeping due to electrical "situation". Thermostat on wall apparently not accurrate. Had to set to 77F to get warm. Reported to desk clerk upon leaving. She did give me a $30 discount on my room. Appreciated that ! March 14, 2013
Rated 1.0 out of 5.0 by dirty room, poor service furniture was dirty and looked like it had not been dusted for months, rug was very dirty, refrigerator that was delivered smelled very badly - asked him to take it back, staff was not friendly, store was not open at 7 when I needed to buy some over the counter medicine, cost of breakfast buffet was not visible until I received the bill, will not recommend, I was not recognized as a Priority Club Member and was told it was because I had not reached Gold status March 13, 2013
Rated 4.0 out of 5.0 by Hotel Review The hotel is older, but the location is convenient. Only four elevators for a LARGE hotel. March 11, 2013
Rated 3.0 out of 5.0 by Stay elsewhere Location was convienent to the Grand Ole Opry and downtown. The house keeping staf were very accomadating. The front desk was far from helpful almost to the point of being rude. The room was clean and, typical of a Holiday Inn, the furniture was far from comfortable. I have stayed at several Holiday Inns and do find them consistantly uncomfortable. I will probably switch to another chain March 11, 2013
Rated 5.0 out of 5.0 by Great Service & Staff; Clean Room & Delicious Food I enjoyed my stay here. It was convenient to the airport. My room was very clean and comfortable. The food at the restaurant was really good! I will stay here again when I visit in Nashville. I also appreciated being greeted as a Priority Club creates a very personable experience. March 8, 2013
Rated 5.0 out of 5.0 by Great Place This is one of the best hotels in the area. Great Staff and are willing to help you in any way they can. They even will tell you where you can go to have a great dinner with out standing food. Will stay here the next time I am in town. March 6, 2013
Rated 2.0 out of 5.0 by Dirty Bathroom floor was filthy, used a towel to stand on March 5, 2013
Rated 5.0 out of 5.0 by Exec VP We had a very successful 2 day event at this property. Facilities and service were excellent! I highly recommend this property! March 4, 2013
Rated 2.0 out of 5.0 by Hotel experience Front Desk wth three people was not attentive. They were too busy talking among themselves to acknowledge that I was standing alone waiting to check in. I was on the 11th floor and the room number was penciled in on the door. It looked something a first grader would do. Place needs some management to recertify customer service. Hotel is dated. I will stay at the Holiday Inn Express in Opryland. Much cleaner and modern. March 4, 2013
Rated 1.0 out of 5.0 by Traveling In as much that it was only one night the room was clean and the bed was comfortable. March 2, 2013
Rated 3.0 out of 5.0 by Last minute trip for fun The hotel was nice in appearance. The rooms were clean beds were comfortable and the towels were soft. Staff was nice and courteous ...not too far from opry mills mall easy to get to not to far from the airport. Overall the nights stay was good. It was quiet and I felt safe! The only disappointment I had was the pool...that was one of the reasons my daughter and I got away for the the hotel picture it shows a huge indoor pool...walked in to see it and what a let down. It was tiny not as nice as the picture and freezing cold for what i thought was supposed to be a heated pool. Even my daughter got out after a short while. Which is unusual for her she loves water Like I said we stayed one night. So we didn't get to do to much around the area. February 28, 2013
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