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Rated 3.3 out of 5 by 475 reviewers.
Rated 4.0 out of 5.0 by Good Room for a Good Price! Good location, close to Opryland, malls, and shopping venues. Front desk staff was friendly and welcoming. "Walter" the Omelet Master was the highlight of our stay at the hotel! The "Kid's Eat Free" deal is an excellent excuse to see him in action! July 19, 2014
Rated 4.0 out of 5.0 by Clean confortable Beds good value. Nice hotel close to the airport and friendly staff. Enjoyed the stay. July 19, 2014
Rated 2.0 out of 5.0 by Not good at all Not a good visit to HI at Briley Park. Too much filth and not enough cleaning. July 18, 2014
Rated 2.0 out of 5.0 by Ok older building, terrible housekeeping I stayed for 8 nights on company business. The building is older but good enough plumbing, air, etc. The housekeeping was terrible. In 8 days, my room was not serviced 4 days. Trash not picked up 2 days and the trash I took out on Tuesday is still sitting beside a (full) communial trash can. Sheets were never changed. On one occasion, they folded and restacked used towel and bath mat. I told all this to the front desk clerk who didn't even make eye contact with me. Said he'd tell the head housekeeper. "What else do you want me to do?" With a little attention, this could be a great place. My experience, for the price, was not worth it. I will be sharing this information with our corporate travel team. July 17, 2014
Rated 4.0 out of 5.0 by Our stay during girls basketball We were pleased with our stay. We stayed 5 nights we were able to relax in between our daughters basketball games. Our housekeeper was very nice, smiled everytime we saw her. She kept our room clean. If every in that part of Tennessee again we are likely to stay again. July 16, 2014
Rated 1.0 out of 5.0 by AC Did Not Work Had issues with the AC the two nights I was in the hotel. The staff did send a repairman after the first night but the problem did not get resolved. I request another room but hotel was booked and could not move me. Staff sent another repairman with the same result. This made the stay very difficult and long. Spoke with MAID about the room and she said that this room is always HOT. I look for only a few things in a room. CLEAN, COOL, and AFFORDABLE. The hotel did COMP'd me one night but all I wanted was a GOOD room. Plus, I'm a IHG member and only received points for the night I paid for....Customer service???? July 16, 2014
Rated 1.0 out of 5.0 by Messy Room My stay at this property was not a good one. I left my room on Saturday afternoon and did not return until 11 pm. When I opened the door I could smell trash and my room was just as I left it, A MESS! The beds were not made and I didn't have any fresh towels. My room had not been cleaned. I called the front desk and told the attendant about the condition of my room and there was silence and finally asked did I want someone to come freshen it up. I guess she thought I was just calling her out of boredom! Of course, I want my room cleaned!! The housekeeper came and only emptied the bathroom trash can. I had to ask her to empty the other one. She had a few towels and she said that's all she could do as far as cleaning. Teenagers were next door and they played loud music all night. The ice machine room was filled smelly trash. I was very disappointed with the hotel. This was the worst experience I've ever had at a Holiday Day Inn and after this one it will probably be the last! July 15, 2014
Rated 1.0 out of 5.0 by Horrible expereience. Nightmare Everything; *hotel gave my room away; desk clerk made up some story about some room flooded * assgined room above smoking floor when I especially requested a non smoking room * dining room server very annoying *room dirty * did not sleep well because of smoke along with allergies from smoke kept me up all night. *long wait for elevators * long wait for luggage racks *overall experience -10 i was very glad to check out. July 15, 2014
Rated 2.0 out of 5.0 by Given wrong key and lied to Checked into the Hotel June 23rd and given wrong room key and walked in on a guest in bed (very upset), Was told I would be credited 10,000 points and only credited 1000 points. What's with that? July 15, 2014
Rated 2.0 out of 5.0 by Noisy and not comfortable The staff at this hotel was very friendly, and I think they did what they could to make my stay better than it was. The motel is in the process of renovations, which seem needed. When initially reviewing the room, we noticed hair on the bed 'comforters'. The sheets were clean, however, so the comforters spent the rest of the trip balled up on the floor. There were cobwebs hanging from the ceiling directly over the beds, and stains on the bathroom floor. My family and I had a room that looked over the large atrium/pool area; we listened to crowds and music until at least 11:00 every night we were there, and were forced to sleep with earplugs. The air conditioning would normally have been too noisy for my taste, but in this case, it did mostly drown out the noise from outside the room. The beds in the room were VERY hard, and the pillows were the lumpiest pillows I have ever encountered in a motel. I hope part of the 'renovation' involves new beds and pillows. The breakfast buffet is very good, and reasonably priced. Good food, good service, and absolutely convenient. Dinner fare was barely 'OK', however. Overpriced, undersized, overcooked, and understaffed. Overall, the rate was OK, but now I wished I had paid the higher fare somewhere else for a better overall experience. July 14, 2014
Rated 5.0 out of 5.0 by Nice hotel, great entertainment The hotel staff was very friendly, the room was clean, and everything worked. If you are in the Music City for a quick business stay this hotel has a great pub with live entertainment, good food, and great drinks. July 14, 2014
Rated 5.0 out of 5.0 by great service stayed during a road trip through TN and KY. Room was clean and nicely appointed. breakfast staff was awesome. adel (waiter) and walter (chef) were great and treated our entire family like we were special. entire staff was very attentive and accommodating. the only suggestion for improvement would be an upgrade to the fitness center. July 13, 2014
Rated 3.0 out of 5.0 by Good Location Good location for visiting key sites in Nashville. Had a an issues with room but issue promptly resolved. July 13, 2014
Rated 4.0 out of 5.0 by Great stay! There are lots of higher priced options in this area, but I was pleasantly surprised with my stay here. I have no complaints and would stay again. It's also very convenient being right at the highway. July 11, 2014
Rated 5.0 out of 5.0 by Great Stay We have stayed at this hotel several times in the past year and a half. Staff has always been friendly and helpful. Housekeeping was very quick to bring us a refrigerator and iron. Plan to stay here again whenever we are in Nashville. July 11, 2014
Rated 5.0 out of 5.0 by Awesome stay once again We were in Nashville for the weekend and had another great stay here. Besides the renovation to the elevator our experience was great as always.. The staff was great. The hostess at breakfast interacted with our 2 year old playing with him and doing her job at same time. Will be coming back again soon July 10, 2014
Rated 2.0 out of 5.0 Worst stay ever The pillows look like something a hobbit would use to sleep on. The ac went out in the middle of the night both nights and I had to fix it. They comped breakfast buffet for the inconvenience one of the nights and it was the WORST food ever. July 10, 2014
Rated 5.0 out of 5.0 by Great Stay My family and I enjoyed our stay in Nashville. After a long day in the City it was great to come back to the comfort of your hotel. Thank you for making our visit something to remember!!! July 9, 2014
Rated 3.0 out of 5.0 by Good I was there for a family reunion and the elevators did not work well. It took us forever to go and come from the room to our conference room to eat. Our room was cleaned average but the room cleaner did not put up the iron or board after we use them to their respective places in the closet; they only cleaned the room and nothing else. July 2, 2014
Rated 3.0 out of 5.0 by Breakfast Wait Staff Cheerful and Helpful Breakfast and staff were the only highlights. Room was just so-so, bathroom sink did not drain, wall paper was torn is several places, no mini refrigerator, hall ways showed lots of chipped and peeling paint. For the price I expected much more. Would not stay there a second time. July 2, 2014
Rated 2.0 out of 5.0 by overpriced needs updating Room was overpriced for an old outdated hotel. No one came to clean our room during our stay. The staff came and asked what we needed. She was told towels and to have the room cleaned, she never came back. The only positive I can give is the food was good at the banquet activities. July 2, 2014
Rated 1.0 out of 5.0 by This Hotel Needs an Overhaul I found the staff not so professional and the wait for checking in was way too long for no apparent reason given no hotel staff. The restaurant menu is limited and the service is not what I thought was good. I would not recommend this hotel to anyone who was on a business travel as their staff lack a level or two of professionalism. July 2, 2014
Rated 5.0 out of 5.0 by nice hotel with indoor atrium pool Great place to stay. Happy and friendly staff! Great location! July 2, 2014
Rated 3.0 out of 5.0 by Comfertable Bed but COLD pool My family and I stayed at this location based on the indoor pool and the location. The pool was ice cold! My children got in...and got out. At the pool area we noticed there was a place for a hot tub but it was covered up and fenced off. We had to ask multiple times for pool towels as there were none available. The hotel looks rundown and very "used". The HVAC unit in our room did the job but it was very loud, especially when it turned on and turned off. A few times it was so loud it sounded like someone was beating on our door. On a bright note...we loved the 14th floor! When we pulled into the parking lot my children commented on the building being so tall. I prayed we could stay on the top floor...and we did. So, that was a hit. The location was great for what we were doing in Nashville but it was not what we expected. July 1, 2014
Rated 2.0 out of 5.0 by just okay experience First they didnt find my reservation by last name or first name, I had to open my laptop and show them the confirmation number! Then the room was bad, the tub would not drain and the AC didnt work well. And third they didnt help me find my charger I left in the room. If something good happened between these, then it was purely accidental. June 30, 2014
Rated 1.0 out of 5.0 by Worst hotel experience ever I would only say try not to stay at this place. Very bad experience. June 30, 2014
Rated 1.0 out of 5.0 by Dirty and Poor Service As a Platinum Elite member, I stay at a lot of Holiday Inn hotels. In general, I find them much better than you would expect. However, this one has facilities and service that are sub-par and not worth it. Here's my experience and why it deserves such a low ranking: - On checkin, they didn't provide for the typical Elite member points or gift bag - The entire third floor elevator lobby and hallway hadn't been vacuumed in weeks - On three separate occasions I asked they take care of the really bad debris there, over 5 nights, they never bothered to clean it. - The shower drove me nuts. It was too cold or too hot. Sometimes it was cold at one setting and then hot at the same setting. Needless to say, I took some short showers. - Not enough plugs, no desk, small table already full of coffemaker, etc. Plugs wouldn't keep any of my chargers. They just fell out. - Exercise room had both the elipticals with some serious problems preventing their use. One bike also rubbed the pedal and was unusable. I will say that there were a few bright spots. - Building maintenance had occasion to help me with a bad key. The engineer was fantastic. She tested it and then got me a new key - Breakfast, while not free, was good and the kitchen and wait staff were great. I'll conclude by asking how anyone can speak to the front desk three times and a security manager once without any change to public spaces in a hotel? It's almost inconceivable except that it happened and no one at the hotel seemed to care. June 27, 2014
Rated 1.0 out of 5.0 by terrible service Our experience was not a good one with your facility your rooms were not worth the price, Rooms and closets very small,very dirty carpet. Bath not even worth the the price and very unacceptable for the fact, you would expect more and better from a Holiday Inn, Have visited many cities and many hotels and never would expect a Holiday Inn to present rooms that look like motels not even your hot water. Your towels dingy and no air in hallways,elevators not working up to standard. Having to wait 10 minutes just to get on the elevators,security not in check, just awful we do not look forward to using your facility again! !!!! June 27, 2014
Rated 5.0 out of 5.0 by Great Staff Stayed at this hotel for business and it was very well suited for this need. The staff stood out as very professional friendly and knowledgeable about how to may my stay comfortable and productive. Rooks need a little updating BUT are very clean and neat. Although I would have prefferred a desk in my room, the round table suited me just fine. I mention this because at first glance when i walked in I was not happy but after I got set up on it, it was fine. June 27, 2014
Rated 3.0 out of 5.0 by Adequate accomodations, but questionable service I encountered some issues during my stay that weren't handled to my satisfaction. Overall, the hotel was fine. June 26, 2014
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