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Rated 3.3 out of 5 by 491 reviewers.
Rated 5.0 out of 5.0 by Great Stay We have stayed at this hotel several times in the past year and a half. Staff has always been friendly and helpful. Housekeeping was very quick to bring us a refrigerator and iron. Plan to stay here again whenever we are in Nashville. July 11, 2014
Rated 5.0 out of 5.0 by Awesome stay once again We were in Nashville for the weekend and had another great stay here. Besides the renovation to the elevator our experience was great as always.. The staff was great. The hostess at breakfast interacted with our 2 year old playing with him and doing her job at same time. Will be coming back again soon July 10, 2014
Rated 2.0 out of 5.0 Worst stay ever The pillows look like something a hobbit would use to sleep on. The ac went out in the middle of the night both nights and I had to fix it. They comped breakfast buffet for the inconvenience one of the nights and it was the WORST food ever. July 10, 2014
Rated 5.0 out of 5.0 by Great Stay My family and I enjoyed our stay in Nashville. After a long day in the City it was great to come back to the comfort of your hotel. Thank you for making our visit something to remember!!! July 9, 2014
Rated 3.0 out of 5.0 by Good I was there for a family reunion and the elevators did not work well. It took us forever to go and come from the room to our conference room to eat. Our room was cleaned average but the room cleaner did not put up the iron or board after we use them to their respective places in the closet; they only cleaned the room and nothing else. July 2, 2014
Rated 3.0 out of 5.0 by Breakfast Wait Staff Cheerful and Helpful Breakfast and staff were the only highlights. Room was just so-so, bathroom sink did not drain, wall paper was torn is several places, no mini refrigerator, hall ways showed lots of chipped and peeling paint. For the price I expected much more. Would not stay there a second time. July 2, 2014
Rated 2.0 out of 5.0 by overpriced needs updating Room was overpriced for an old outdated hotel. No one came to clean our room during our stay. The staff came and asked what we needed. She was told towels and to have the room cleaned, she never came back. The only positive I can give is the food was good at the banquet activities. July 2, 2014
Rated 1.0 out of 5.0 by This Hotel Needs an Overhaul I found the staff not so professional and the wait for checking in was way too long for no apparent reason given no hotel staff. The restaurant menu is limited and the service is not what I thought was good. I would not recommend this hotel to anyone who was on a business travel as their staff lack a level or two of professionalism. July 2, 2014
Rated 5.0 out of 5.0 by nice hotel with indoor atrium pool Great place to stay. Happy and friendly staff! Great location! July 2, 2014
Rated 3.0 out of 5.0 by Comfertable Bed but COLD pool My family and I stayed at this location based on the indoor pool and the location. The pool was ice cold! My children got in...and got out. At the pool area we noticed there was a place for a hot tub but it was covered up and fenced off. We had to ask multiple times for pool towels as there were none available. The hotel looks rundown and very "used". The HVAC unit in our room did the job but it was very loud, especially when it turned on and turned off. A few times it was so loud it sounded like someone was beating on our door. On a bright note...we loved the 14th floor! When we pulled into the parking lot my children commented on the building being so tall. I prayed we could stay on the top floor...and we did. So, that was a hit. The location was great for what we were doing in Nashville but it was not what we expected. July 1, 2014
Rated 2.0 out of 5.0 by just okay experience First they didnt find my reservation by last name or first name, I had to open my laptop and show them the confirmation number! Then the room was bad, the tub would not drain and the AC didnt work well. And third they didnt help me find my charger I left in the room. If something good happened between these, then it was purely accidental. June 30, 2014
Rated 1.0 out of 5.0 by Worst hotel experience ever I would only say try not to stay at this place. Very bad experience. June 30, 2014
Rated 1.0 out of 5.0 by Dirty and Poor Service As a Platinum Elite member, I stay at a lot of Holiday Inn hotels. In general, I find them much better than you would expect. However, this one has facilities and service that are sub-par and not worth it. Here's my experience and why it deserves such a low ranking: - On checkin, they didn't provide for the typical Elite member points or gift bag - The entire third floor elevator lobby and hallway hadn't been vacuumed in weeks - On three separate occasions I asked they take care of the really bad debris there, over 5 nights, they never bothered to clean it. - The shower drove me nuts. It was too cold or too hot. Sometimes it was cold at one setting and then hot at the same setting. Needless to say, I took some short showers. - Not enough plugs, no desk, small table already full of coffemaker, etc. Plugs wouldn't keep any of my chargers. They just fell out. - Exercise room had both the elipticals with some serious problems preventing their use. One bike also rubbed the pedal and was unusable. I will say that there were a few bright spots. - Building maintenance had occasion to help me with a bad key. The engineer was fantastic. She tested it and then got me a new key - Breakfast, while not free, was good and the kitchen and wait staff were great. I'll conclude by asking how anyone can speak to the front desk three times and a security manager once without any change to public spaces in a hotel? It's almost inconceivable except that it happened and no one at the hotel seemed to care. June 27, 2014
Rated 1.0 out of 5.0 by terrible service Our experience was not a good one with your facility your rooms were not worth the price, Rooms and closets very small,very dirty carpet. Bath not even worth the the price and very unacceptable for the fact, you would expect more and better from a Holiday Inn, Have visited many cities and many hotels and never would expect a Holiday Inn to present rooms that look like motels not even your hot water. Your towels dingy and no air in hallways,elevators not working up to standard. Having to wait 10 minutes just to get on the elevators,security not in check, just awful we do not look forward to using your facility again! !!!! June 27, 2014
Rated 5.0 out of 5.0 by Great Staff Stayed at this hotel for business and it was very well suited for this need. The staff stood out as very professional friendly and knowledgeable about how to may my stay comfortable and productive. Rooks need a little updating BUT are very clean and neat. Although I would have prefferred a desk in my room, the round table suited me just fine. I mention this because at first glance when i walked in I was not happy but after I got set up on it, it was fine. June 27, 2014
Rated 3.0 out of 5.0 by Adequate accomodations, but questionable service I encountered some issues during my stay that weren't handled to my satisfaction. Overall, the hotel was fine. June 26, 2014
Rated 3.0 out of 5.0 by Very friendly staff Hotel was in a good location. Ample parking and amenities. Reasonable value for the Nashville area. June 26, 2014
Rated 3.0 out of 5.0 by Rooms Grungy! The hospitality was wonderful and the lobby was bustling all seemed very nice. The room however was not so nice. The carpets are very worn and dirty. There was two hairs on the commode in bathroom. Mirrors were smeered and there was a bug in my room. Also when I called for directions I told the staff I was coming from the west on I-40 they gave me directions as though I was comig from the east once I got off the exit and was in the left lane I had to turn around and go back. June 26, 2014
Rated 5.0 out of 5.0 by comfortable room I spent 2 nights. My room was clean and comfortable. I had enough pillows. Thanks June 25, 2014
Rated 4.0 out of 5.0 by Quality, Value and Excellent Customer Service Your customer service rocks! I enjoyed my stay and I plan to stay there again when I visit my daughter while she is attending college in Nashville. I believe the room was clean but it would not hurt to clean carpets more. Please get the air conditioning fixed in the halls (appeared to be a temporary problem). Gift shop is too expensive. They would sell more if they lowered the prices. June 25, 2014
Rated 4.0 out of 5.0 by The staff and shuttle service was excellent The staff was very helpful in assisting me to go out, the shuttle drivers were friendly and courteous. I enjoyed my stay. June 25, 2014
Rated 5.0 out of 5.0 by Caring and Professional Staff I enjoyed my stay and felt very at home. The staff was especially friendly and attentive to my needs. Aaron went above and beyond and is fantastic at his job. Walter made me smile as he made my breakfast and kept us all entertained while providing a delicious and individualized omelet. A wonderful way to start a very long work day. June 25, 2014
Rated 5.0 out of 5.0 by A great stay I recently stayed at this hotel and had a great experience. Yes, the old girl is getting a facelift, but hey---who isn't? The work in no way detracted from my stay. The room was comfortable and quiet. I ended up staying in the room late one day and put out the Do Not Disturb sign. Wonder of wonders, I actually WAS NOT disturbed! A knock at the door in the evening brought me fresh towels without being asked, and the thoughtfulness was welcomed. Both nights I ordered room service with special requests that were not on the menu. My food was delivered quickly, correctly and was delicious. The staff is exemplary---smiles all 'round and a cheerful atmosphere. I expect nothing less from the South, but it's nice to have my expectations met. I will add you to my list of preferred hotels! June 21, 2014
Rated 3.0 out of 5.0 by June 13th Stay The hotel is older but in good condition. The room we were given had urine in the floor and the shower curtain end actually in the toilet when we arrived and there were not enough bath linens for 4 guests as we had requested. The service staff promptly cleaned the room and replaced the shower curtain. The room faced Briley Parkway so there was some road noise but the room did not have a fan only A/C setting so that a constant noise could be generated. The A/C start was very loud and jarred me awake. The beds were very uncomfortable. They reminded me very much of the bed I had in my dorm in college. Very prominent springs and could be felt when you rolled over. Breakfast was not included and we purchased breakfast in the restaurant. The gentleman making omlets was entertaining but the breakfast itself was not worth $9.95/person. The free breakfast at other hotels I have stayed at was much better. The staff was very nice and very prompt. We chose this hotel because my wife had stayed here on several occasions due to conferences and was impressed. She stated that her experience was much different this time. She did not know if they have a different block of rooms that they use for conferences that were in better shape or if the quality had just declined since her last conference. I would not stay at this hotel again and would go with my preferred hotel chain. June 19, 2014
Rated 3.0 out of 5.0 by In need of some attention The guest room was in need of some attention. The hotel seemed dated and needs some revamping. Even so the room could have looked better just by having the dust ruffle pressed and placed on the bed correctly. June 19, 2014
Rated 3.0 out of 5.0 by Nashville Work Hotel is definately outdated and needs a complete overhaul. The front desk staff are very inpersonable and could of cared less about Rewards members during the check in process. Bad enough I have earned Plantnum status and thought a little recognition for that status would be acknowledged. As far as room appearance it is outdated and bed ruffle was stained and disgusting looking. I feel the price paid for the room was expensive for the service and quality I have come to expect from other Holiday Inn properties. June 17, 2014
Rated 5.0 out of 5.0 by Great place! Beautiful and clean facility, and very friendly staff. We definitely want to come back. A tad too pricey though, but otherwise very nice hotel. June 17, 2014
Rated 4.0 out of 5.0 by Could be Great The hotel needs updating. Disappointed with pool area and hot tub was not working. Carpets were dirty and needed stretching. Stumbled a number of times due to carpet. Breakfast was great and Walter made it enjoyable while he cooked everyone's eggs. June 13, 2014
Rated 5.0 out of 5.0 by Excellent stay We stayed at Holiday Inn Opryland-Briley Pkwy for 2 nights and had great experience. No complaints at all. June 12, 2014
Rated 2.0 out of 5.0 by A little rundown but basically clean and functional The Staff was pleasant but the room needed serious updating and the Hotel was rundown for a 3 star Hotel June 12, 2014
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