Rated 3.3 out of 5 by 303
Rated 1.0 out of 5.0 by Tbird8197 DO NOT STAY HERE
I am an IHG member and have been for a number of years. I have
stayed in many Holiday Inns over these years, but have not had
as unpleasant an experience as I had while staying here. From
the moment I stepped foot onto the property, I felt like I was nothing
but a number, that happened to be attached to my wallet. I was
not greeted as a member, nor was there anything welcoming in
their greeting at all. They seemed only interested in collecting their
payment from the minute I walked in.
The room was dated, to say the least. The bed was a double, and
if you looked up the definition of uncomfortable in the dictionary,
you would see a picture of it. The sheets were at least clean, but
the uncomfortable pillows negated that bright spot.
The room service was the only bright spot of my stay. Room
service was prompt, and the food was very good, if expensive.
There was either a sports game right outside my window, or the
guy next door had the TV up so loud that I'm sure he was deaf after
the game. Either way, sleeping was impossible. Thankfully it didn't
last too long (only 2 hours) and I was finally able to sleep. In case you're wondering I did not call to complain about the noise, as past experience with such issues has taught me not to waste my time.
The hotel staff were unfriendly and unwelcoming. The lobby of
the hotel was nice, but the rest of the place was dated. I did not
go to the restaurant, or the fitness area.
August 5, 2013
Rated 5.0 out of 5.0 by ChadKY Family Friendly
Our stay there was very good overall. The hotel rooms themselves were OK. They were not the best rooms we have stayed in but they were nice and fairly clean. The bathroom did not have a trashcan in one of the rooms and the coffee maker did not work in one either. The hotel is very convienantly located. Did not take us very long at all to get anywhere we wanted to go in Nashville. I was afraid that with the airport being so close that it would be hard to sleep for the light sleepers in my family but they all did fine. Never heard a thing. If you have a big family like mine (2 adults, 6 kids) then this is the hotel to stay at. The hotel restaurant does not charge for children to eat there if they are under 12. We have 6 kids under the age of 12 so that was great for us. Saved us a lot of money, and the food was not bad at all. The people that work at the hotel and the restaurant were all very pleasent and helpful.
August 3, 2013
Rated 4.0 out of 5.0 by mands great service
very good service! Asked for a crib and they brought it right up!
August 3, 2013
Rated 2.0 out of 5.0 by jfelty47 Not our best stay...
My husband and I always stay at Holiday Inn hotels when we travel and expected this one to be great like most of the others we've stayed at before. The first room we were given had small hairs literally everywhere...on and around the toilet, on the bathroom floor, sink, and counter, on the bed, and on the nightstand. We called the front desk and a room service supervisor was sent up within minutes. Upon inspection, she decided it would be best to move us to a completely new room rather than attempting to clean the one we were originally given. Our second room was hairless, but outlets were placed away from the bed and the dead bolt on the door was extremely difficult to lock and unlock. Generally our experiences with Holiday Inn hotels are pleasant, but we've had a difficult time finding a good hotel in the Nashville area.
August 3, 2013
Rated 1.0 out of 5.0 by CHRIS17 Uninformed by salesperson
I stay at hotels all the times. This was my first and last experience with Holiday Inn. We were not informed of the additional charge at the time of the planning for our family reunion. When trying to speak with management regarding the matter at check in my family was treated as if it was out fault. That put a damper on our meet and greet night on friday. Some of our family members were not able to stay at the hotel because they did not have enough coverage on the credit card. My niece credit card was over charged. When at check in it was clearly indicated that her sister placed the holding fees on her charge card at the time. Because of that mistake on your end my niece had an overdraft on banking account. PLEASE NOTE MY FAMILY WILL NEVER STAY AT HOLIDAY INN FOR OUR REUNION.
August 2, 2013
Rated 1.0 out of 5.0 by Romey The Room was Horrible
Horrible experience! Light fixture hanging, toilet over flooded the carpet, dated room, loud knocking of the air condition unit family could not rest because of the continuing knocking of the unit. Would not recommend this hotel to anyone, Recommending a full refund.
August 1, 2013
Rated 1.0 out of 5.0 by Anna28 The worst ever !
This hotel was the worst, spiders and cob webs in the first room I stayed in ! Then they move me to another room it was nets and clod up sink and tub ! They need to random recheck after the maids clean ! The only reson y I didn't move to another hotel was because I was in town for a family reunion and I wanted to be with my family !
July 31, 2013
Rated 4.0 out of 5.0 by Arquila Nice time
I called the hotel to get the shuttle to pick me up. Thirty minutes later, the shuttle had not arrived. I called again and at that time the shuttle left the hotel to pick me up. Other than that incovenience, I had a very nice stay.
July 30, 2013
Rated 5.0 out of 5.0 by Rosiegirl Spacious Hotel with great amenities
The hotel is big and airy. Food was great. Staff was helpful, pleasant and courteous.
July 30, 2013
Rated 5.0 out of 5.0 by AdventureMomof4 Fantastic stay with 4 kids
Weather caused our beach plans to change, so we ended up in Nashville for 2 days on our way home. Everything was above expectations. Room was very clean and big enough for four small kids and an adult. Asked for a refrigerator and it was delivered within 10 minutes and complimentary. Liked the table & chairs in the room with two queens. Pool and spa are were great. Very clean and fun. We felt very safe and location/parking was easy. Zoo & Children's Museum also amazing.
July 27, 2013
Rated 3.0 out of 5.0 by davebrz My experience
I had booked this property in June during CMA week using cash plus reward points as I booked late and needed a place to stay early in the week due to change of plans. Check in was fine but not recognized as a Priority Club member.
Felt that the room with double beds felt a little cramped and no real work space to use my laptop comfortably with a small round table and uncomfortable chair to sit in that was digging into my legs. Internet speeds were bad and times couldn't play facebook games even in the middle of the night.
The big surprise I got when I finally went to bed about 3am was hitting my leg against a hidden board that was sticking out. I did go down in the morning to tell the desk and they had someone come right up and correct the problem that seems like happens a lot by what the maintenance guy mentioned. I also had him fix the curtain which was stuck and wouldn't close.
When checking out, I did mention the issues again and was given a 1000 point voucher but was never contacted by management as I also had had tweeted my issue
July 27, 2013
Rated 5.0 out of 5.0 by Rarecarowner 2nd best Holiday Inn in America
Great location for tourist and very close to major airport. An abundance to see and explore to learn about the history of Nashville and Country music.
July 26, 2013
Rated 5.0 out of 5.0 Management on site was amazing!
We chose this hotel for our 1 year anniversary, the Manager Sonya was the BEST I have met in my career of traveling! We went to dinner and when we came back we were given a surprise in our room of ... a bottle of champagne as well as chocolate covered strawberries!! We were given free drinks at the inhouse bar as well as free breakfast! I was very happy!
The pool and hot tub plus sauna made our stay very relaxing, we were only about ten mintues from downtown Nashville and minutes from Opryland!
The only thing I would have changed was that the pool didnt close at 10pm lol... longer would have been perfect for us! But we left completely satisfied!!
Thank You Sonya! We will be booking another trip soon!!
July 26, 2013
Rated 5.0 out of 5.0 by jbarton Favorite
As many times as I go to Nashville I have to stay @ Elm Hill Pike. Walter the Chef is worth the price of admission, great food, great service, great staff, CLEAN rooms.
July 25, 2013
Rated 4.0 out of 5.0 by bldt Enjoyable
It was quite surprising with how large the building how quiet the rooms was. The pool was enjoyable and there is a lot of available space to relax. The rooms were decent and clean.
July 25, 2013
Rated 5.0 out of 5.0 by Bigblue1984 AVAYA Stay
Great place always to stop. will come back.
July 24, 2013
Rated 5.0 out of 5.0 by MEG27 Convient and Nice
This is a great hotel located very close to downtown Nashville and the airport. The staff is always very nice and the rooms are clean. They offer a free shuttle and free parking for trips to the airport
July 24, 2013
Rated 4.0 out of 5.0 by therealistinsider44 Hot humid days of summer
I had a fantastic stay recently at the holiday inn off of elm hill road. Stayed for 2 days and participated in a meet and greet with the hotel management. All together it was a good experience, rooms were nice and spacious but did carry a smoking smell into a non-smoking room a bit, so I could see if you have a sensitive nose you may need to be cautious. The atrium is really nice in comparison to a lot of hotels on a similar level. Biggest concern overall was probably breakfast, service was sloppy, slow, and rude. There is a reason why I'm platinum IHG but bad service assuredly isn't one of them. On a brighter note, front desk staff was nice, well groomed, and very friendly. Micheal did stand out to me and was a fantastic ambassador for my experience. All in all it was a weak 4 or a strong 3 but had a good experience so I lean more towards 4 stars.
July 24, 2013
Rated 4.0 out of 5.0 great experience
My family and I love staying in the Holiday Inn and Holiday Express. The staff is always friendly and helpful. We were on vacation for a week and stayed in several different states, Texas, Arkansas,Tenessee, Kentucky,and Ohio and stayed in your hotels. Each hotel was a great experience.
July 23, 2013
Rated 4.0 out of 5.0 by CallMeQuail Friendly staff.......everyone of them!
Quiet. Friendly staff. Breakfast was great! Lobby and hallways were exceptionally clean. I am VERY particular....only a brand new or completely re-habbed would get five stars. This one is barely a four star....but better than a three star. Like I said, I'm particular.......I check out corners, nooks and crannies; bed linens, towels and all the smells.
July 23, 2013
Rated 1.0 out of 5.0 by Laurajessica worse hotel experience ever at a Hoilday Inn Express
Upon check in we dealt with an extremely rude male clerk. We had tons of trouble checking in. Then once we finally got checked in we went downstairs to eat, the restaurant ( that we used to LOVE) is now over priced and has a new very limited menu . We had stayed here many times and have always loved this hotel because of the great staff and on site fairly priced restaurant. So needless to say we were very disappointed . Deciding to give it one last shot before bed we called down for room service dessert (which is something we have done many times as well) again the selection was limited but my husband and daughter both ordered the hot fudge brownie sundae . When room service brought it up she tells them "we are out of ice cream so we put you a little whip cream on the side for your brownie" and still charged our room full price $15 for 2 brownies . By far the worse hotel experience to date.
July 22, 2013
Rated 4.0 out of 5.0 by RentaBed Nice Stay in the Nashville Airport Area
I attended a seminar and stayed the weekend at this hotel. The staff was very polite and helpful, the room was clean, and the hotel in nice general condition. There was a lot going on in Nashville the weekend I stayed, and the hotel was pretty booked. With all the people around, the hotel staff handled the crowd very well. I will stay here again.
July 22, 2013
Rated 2.0 out of 5.0 by Gerda68 Air Condition
My rooms air conditioner was making this horruble noise, could not sleep all night long, finally i turned it off. Other then that it is a great Hotel.
July 20, 2013
Rated 1.0 out of 5.0 by Smokie0035 Holiday Inns --to me was a wonderful place for 'family ' stays---NOT anymore!
We had planned a great family reunion!!! I had all my children and grandchildren--at one place --at the same time. I was very disappointed - I reserved 4 (double bed) rooms (requested some of the rooms one floor)---checkin time was 3:00pm---we arrived at 3:30 pm. We arrived----no rooms ready!!!!. One room became available at 4:25---12th Floor ( okay--I chose that one. Another room became available at 5:00--on the 2nd Floor ( the room had a 'smoking stench)--my daugther and family took that one--VERY disappointed. The third and fourth rooms were not ready until after 6:30!!!!! They were on two different floors---my sons' and their families took those. My room on the 12th floor was clean--I will grant you that but the 'air' unit noise --took over the room! My husband's family homebase is from Nashville--but I will never stay at this hotel again. OH yes---the front desk staff---the ladies were very courteous but the guys stunk!!! Thank You very much!!
July 20, 2013
Rated 3.0 out of 5.0 by DHoops10 Not impressed
Lady at front desk when we checked in was rude with a little attitude starting straight with the greeting. She must have been having a bad day. All I said was HI. Anyway, went to turn beds down and found long hairs in the bed and in the second bed what looked like P hair. So spent first night sleeping on the top of the covers.....messed the beds all up thinking they would change the sheets because usually hotels have a sign to sit on the bed if you do not want the sheets change. Arrived back at room late 12am only to find all they did was make the beds..... Slept on to of the covers once again! Next day went to desk and told them to have the sheets changed. This time they did get changed. Only the bottom part of the bathroom outlet worked. I also requested extra wash clothes to be left each day, but never received. That being said. The man at the front desk was really nice with a good attitude. One of our traveling companions said that the comforter in their room had a huge stain on it. They requested a new comforter. They stated that when they finally received the new comforter 2 hours later. That the person that brought it acted like they really inconvenienced them.......Rooms where not worth the cost. I have stayed in better hotels that cost less......I am a rewards member. Didn't matter if rewards club member treatment was still the same. When I gave them my card the Lady at the check in desk acted like she was annoyed that I presented it.
July 17, 2013
Rated 3.0 out of 5.0 by ssim228 Internet Access
WiFi Internet Access was terrible. could not get on or was constantly kicked off; stood at entrance of restuarant to be seated for 10 minutes and no one ever came.
July 15, 2013
Rated 5.0 out of 5.0 by Tracie46 Comfortable room and pleasant service.
My family I had a wonderful experience at this hotel. The room was very comfortable and it was great having a refrigerator and microwave. The cabinets were supplied with all the dishes, glasses and flatware we needed.
From the front desk, to room service, to the restaurant - everything was good. We would definitely stay again.
July 12, 2013
Rated 4.0 out of 5.0 by INDEED101 GREAT STAFF/ WORTH YOUR MONEY
OUR STAY HERE WAS FOR A FAMILY REUNION , THERE WAS ALSO A SECOND REUNION GOING ON AS WELL AND THE STAFF VALERIE (FRONT DESK) & LINDA ( HOUSE KEEPING) WERE ON TOP OF EVERYTHING LIKE THEY WERE WORKING AS A TEAM. THESE TWO LADIES WERE EXCELLENT NO MATTER WHAT I ASKED FOR IT GOT TAKEN CARE OF. THANKS VALERIE AND LINDA FOR MAKING OUR STAY COMFORTABLE.
July 12, 2013
Rated 3.0 out of 5.0 by trek508 Good Location but Somewhat Disappointed
Overall, the hotel is in a good location and has some good amenities. I was really disappointed with one of the "non-smoking" room we were assigned. The room was designated "non-smoking" as well as the adjoining room we had.
When we initially checked our rooms before going out for the evening, we thought it was just us being sensitive having detected some sort of odors. We were wrong. When we returned, one of our rooms had horrible smoke odors that ruined the stay. With four kids, it was rather late to switch rooms (to another adjoining room set) by the time we got in. We were there only one night so we just dealt with it. I am not sure I would stay here again. The decor' and carpet seemed older and the hotel could use some renovation/modernization.
July 9, 2013
Rated 5.0 out of 5.0 by oshngrl Comfortable beds, clean lobby and rooms
Very comfortable beds. Room and lobby were clean, maintained well. Only downfall was the restaurant. Food was great; however, lacked in service...VERY SLOW!!!
July 8, 2013