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Rated 3.3 out of 5 by 751 reviewers.
Rated 4.0 out of 5.0 by Great Stay Friendly staff, clean rooms. My only negative was that it took a long time to get hot water in the shower, and then it still was low pressure and not that hot. April 24, 2015
Rated 5.0 out of 5.0 by Great Service After reading reviews and knowing a little ahead of time about the remodeling that we might have issues....here's the review. My best friend and I came down for a night on the town. Check-in was quick and very courteous, I THINK his name was Aaron (forgive me if wrong) at the front desk. We get into our room and the carpet was wet in a large area leading from the bathroom, the bathroom sink had leftover shavings from previous guest I assume. I called the front desk and to report the issues and got an immediate call back from Aaron to meet on another floor for a renovated room. The renovated room had great A/C, CLEAN, bed was comfy but sort of hard (don't expect pillowtop or memory foam sink in comfortable), there was no washcloths or 'in case you forgot' items (I'll blame housekeeping lol) but I didn't make a call about those items since I had my own. Aaron brought us up two beverage vouchers, which I thought was extremely nice and we used them the next morning for coffee in the dining area which is also nice and Chequia(?) was a sweetheart. Overall it was a good time and enjoyable. The staff was so nice and I'm sure work extra hard on complaints while remodel goes on. April 23, 2015
Rated 1.0 out of 5.0 by No hot water, pool not in service I used my rewards points for this room. I should have paid to stay in the newer Holiday Inn in Nashville . Got my child ready to go to the swimming pool only to find out it has been under construction since November 2014. Get back to the room to shower and there is no hot water . Front desk told me to let it run for 10 minutes and if at that point I got no hot water to call back to the front desk . The room was showing wear. April 22, 2015
Rated 3.0 out of 5.0 by Mostly good Lack of hot water influenced my stay while the hotel was being refitted hot water should have been taken care of April 22, 2015
Rated 3.0 out of 5.0 by Great Management The manager Aaron was great! However, the only rest of the front desk staff was rude and short to all of my guest except for Kendra. She was very polite over the phone and very informative. The staff in the restaurant staff and housekeepers were very friendly as well. I would only suggest this hotel if they had the opportunity to deal with the manager or Kendra only as far as the front desk staff. April 22, 2015
Rated 5.0 out of 5.0 by Nice Place to Stay We enjoyed our stay very much. My grandchildren and I needed a place to stay while thier mother had surgery. We felt safe here, and the children loved the breakfast. April 22, 2015
Rated 4.0 out of 5.0 by Great staff We stayed for 2 nights and found the carpet in our room to be wet upon arrival. The front desk staff was wonderful and completely exceeded our expectations regarding the issue. They were unable to move us to another room as they were completely booked (which did not matter as the wetness was only right by the entry door and really didn't affect us) but offered to move us as soon as the first person checked out in the morning even though we were totally fine with staying in the same room. On top of that, they offered to have a fan brought to dry the floor and offered us free breakfast and hotel points for the inconvenience. All we wanted to do was alert them that there was a water leak, and they treated us like their most important customers even though they were totally full! We had a great experience and will be returning. April 21, 2015
Rated 5.0 out of 5.0 by usn reunion good selection of buffet breakfast, but scrambled eggs were very dry....when ordering eggs over light from menu they came out on dish broken with yolk all around plate. other meals were ok. room ok meeting rooms for reunion were outstanding staff personnel very good had 8pm flight but could not stay in room past 1pm shuttle drivers very good/courteous April 20, 2015
  • 2015-04-25T10:46:05.823-05:00
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