Rated 3.4 out of 5 by 917
Rated 5.0 out of 5.0 by BATMAN619 USS Newport LST1179 Reunion
We had our 2nd Reunion at this Holiday Inn.
The Staff was great. Everyone was pleased with the choosing the Holiday Inn.
There is even a small area dedicated to the Military.
Consider this hotel for your next reunion.,
October 8, 2015
Rated 2.0 out of 5.0 by Drew29 Good Hotel - Poor service/staff
Nicest hotel in the area, but the staff and service was incredibly poor.
The hotel itself was fine, the bar/restaurant was nice. They have live music most nights and the food and drink is pretty good. Location is good, only a couple minutes from the airport and the Grand Ole Opry.
The staff and service were some of the worst I've come across.
We checked in on a Tuesday and our room wasn't cleaned until Friday afternoon, after I had to request them to come clean it at the front desk. Nobody came up to clean for an hour, so I had to call and request again to send someone to the room. Finally someone came, but only to bring towels (because they didn't have any for us at the front desk). They cleaned the room after we left for the night, but having to call and request our room be cleaned two times after 3 days of nothing is slightly ridiculous.
Also, the room service was just as bad. We ordered breakfast and nobody came for an hour and a half, so we called to check and they said they didn't get the order. When we told them what we ordered, they said they "oh" and then brought it up 5 minutes later. It had definitely been sitting under a heat lamp for a while because it was barely lukewarm. The food tasted terrible and the experience sucked, but I still got charged for it.
It is a nice hotel to stay at, but the service was bad enough that I wont be staying there for any future business or pleasure trips.
October 8, 2015
Rated 1.0 out of 5.0 by spadtx Dont book based on info on IHG website
We had 3 rooms for our visit Bathroom were dirty and mold around tub and in one a handicap room the fold down seat in the shower was covered in rips and mold. The toilet seats was loose in all 3 bathrooms and was the cheapest type you can buy at a local discount hardware store for under $10. All 3 rooms windows sweated and full of mold. We picked this hotel based on the info and photos of the pool and hot tub on the IHG website. When we arrived we learned that due to renovations they reduced the size of the pool and removed the hot tub. I have been staying at Holiday Inn properties for over 25 years and this was the most disappointing stay I have had.
October 5, 2015