Rated 4.3 out of 5 by 321
Rated 5.0 out of 5.0 by ANW1929 Excellent everything.
I neglected to get a comment form during my stay but glad to offer my comments now. My group of 14 female relatives from 7 different states had a fantastic time during our 4 day stay. The location was ideal, walking distance to the Catholic church, bus terminal, Broadway, shopping & restaurants. The entertainment in the lounge, Writer's Round, was very enjoyable. I loved the unique open design of the lobby, etc., reflecting the local flavor of this area. The desk staff, especially "J," exceeded my expectations since I had many questions regarding our first visit to Nashville. He was very helpful and polite. My 2 daughters and I shared a spacious room , Only problem I encountered was no toilet paper in the women's restroom on 3 visits. I reported to desk staff and it was resolved immediately. Fortunately, there was a box of facial tissues handy. My room was listed under a different name than mine. Thank you.
August 26, 2013
Rated 5.0 out of 5.0 by CSRC Character and close to entertainment
The Hotel Indigo has character that you do not find in your typical hotel. It is a very relaxing property within blocks of the Nashville night life. Friendly and helpful staff. Will stay again if in Nashville.
August 24, 2013
Rated 2.0 out of 5.0 by Barb83 Beautiful room, great staff, issues with functionality
We were very pleased with everything about the Indigo except for the room functionality in the evenings. The air conditioner cycled on a wide temperature range so you went from being freezing cold to burning up all night. When it came on, it was a high power frigid blast causing you to hide under the covers. But invariably, it would get hot and stuffy, so you kick them off and bake for a while. Then the cycle repeats.
In addition, there was a slow metallic dripping sound emanating from the bathroom fan. Perhaps condensation from the a/c system dripping on the duct work. This also was maddening.
We had two adults and two teens. Everyone was exhausted because of these issues so it's not just a light sleeper. Hope you get it fixed, as everything else was great!
August 24, 2013
Rated 5.0 out of 5.0 by Rann Wonderful Stay
I loved the Indigo. The decor was appealing to me, the staff was as nice as could be (especially the valet guys), the one problem I had (banging coming from the ceiling bathroom vent) was promptly fixed by the hotel's maintenance gentleman. As a matter of fact he put extra effort into it, coming back twice and improvising a solution. I enjoyed that there was always live music in the dining area. The only two complaints I would make are that the room doesn't have a safe, which I always use, and that there is no mini fridge. Both of these are things I would normally expect to see in a hotel of this calber. However, my overall experience was very comfortable and pleasant, and I would definitely go back!
August 21, 2013
Rated 5.0 out of 5.0 great stay!
I was very impressed with this hotel - much better than average! it was beautiful, and very well styled. the room was a little smaller than some, but it is so pretty and stylish - that you won't care. all the staff was excellent, and so was the food. we had breakfast there, and actually ended up eating dinner there two nights and it was great too. so impressed with the nightly talent, and such a surprise that we would have that right in the hotel. very impressive place, and I would highly recommend!
August 18, 2013
Rated 5.0 out of 5.0 by JJMcQ Could ot have been better.
My wife and I stayed at this ideally located property for two nights and couldn't have been happier. Fresh decor and design, welcoming staff, quiet, clean and comfortable. Fantastic location to all the action on 2nd and Broadway. Great restaurants close by. Didn't have to take our car out of parking during our entire stay. A flat $25 (plus $1 for each addt'l passenger) cab ride to Grand Ole Opry - well worth it.
You won't be disappointed
August 16, 2013
Rated 1.0 out of 5.0 by Ashephil Not at all want I was expecting
I reluctantly agreed to stay at the Indigo Hotel in Nashville as there were some other properties that seemed to offer more amenities. The people I was travelling with wanted to stay there, and the experience was terrible. The Hotel staff was fine, but not what I am used to when staying in a boutique hotel. The room was a bit "rough", meaning it was showing wear and needed a refresher. I will say the bed was very comfortable and I spent a restful night. The biggest problem was that the hotel staff did not advise us that there was a big football game going on and the entire block that the hotel fronts was blocked off by police and the entire area around downtown was gridlocked. This almost ruined our stay. The experience at Indigo was the topper for a city that is in a desparate state. It is doubtful that I will ever return to Nashville and if I do, I will not stay at the Hotel Indigo.
August 14, 2013
Rated 3.0 out of 5.0 by NoExit Hotel was great! Service was not!
I was in charge of a corporate meeting for many people and we secured lodging at this hotel. The rooms were great. I lovedthe view from my room. I only had once complaint about my room. The small window in the room had a blind that would not open.
The service at the front desk was horrible. When we arrived there were 3 employees at the front desk and only 1 person was checking in guests and it took 30 minutes just to get checked in. When I did get to my room my key did not work I had to go all the way back sownstairs to get it resolved,
Lastly, the service in the bar and restaurant was terrible. There were long waits and almost no service. Th food was good, but everyone in our party asked me to never stay at this hotel again based on the service of the staff. It is a shame since the hotel was beautiful.
August 14, 2013
Rated 4.0 out of 5.0 by Kirk65 Returning Guest
This was our 3rd stay at Hotel Indigo, Nashville. We had a corner room
- one window shade was broken. Could not open.
- soft pillows are not offered. All the same.
- a/c system particularly noisy this time.
We love this hotel especially for its song-writers' event in the lobby. It is convenient to everything downtown.
August 5, 2013
Rated 5.0 out of 5.0 by michre313 Great location,wonderful staff
We felt very welcome,valets were helpful and fun.Ladies in housekeeping were great.Loved the pastries at the front desk.Room was very modern and loved the 2 showerheads in the spacious bathroom,with lots of storage.Music in lounge was very good.
August 4, 2013
Rated 4.0 out of 5.0 by Philip55 Great charactet , great location
Spent 4 nights on a weekend convention. ( Opryland Hotel )
Indigo was perfect downtown location.
Rooms with individual character.
Facilities & service first class and as expected for a small chain hotel.
August 3, 2013
Rated 5.0 out of 5.0 by pckwmn Overall Execellent!!!!
Staff was very friendly and welcoming. The room was absolutely AWESOME! I loved my stay and will be back to stay again. I have already recommended this property to a friend.
August 2, 2013
Rated 5.0 out of 5.0 by TerFun24 Love the decor!
I have always wanted to stay in an Indigo Hotel so when I got the chance I did. Everyone was friendly. The hotel and rooms were exceptionally clean. Parking garage very convenient. I am used to having some type of continental breakfast at least but the Kuerig in the room almost made up for that. If I had the need to stay downtown Nashville again I would likely stay here again.
August 1, 2013
Rated 3.0 out of 5.0 by WeddingTraveler57 Great food
The food and service in the lobby bar were terrific and reasonably priced. That's really the only good thing I can say about our stay. We had much more comfortable beds and better towels at the Holiday Inn Express at the Airport and in Murray, KY while on this trip...and at one third the price with a free breakfast to boot. Sure, the Aveda soap was more luxurious but for me, soap is soap. The room was a bit broken down with towel hangers pulling out of the dry wall and the unusual barn-door closet off of it's rail (and so heavy I could not force it back on). A thunderstorm in the area also cut out the Direct TV for a few hours. I would not stay here again but would pop in for that awesome margarita pizza.
July 26, 2013
Rated 3.0 out of 5.0 by marcy02 Construction Nightmare
We were given a room on a hall where construction was going on. The mess and noise were terrible. I did take a picture of all the scraped paint on the floors of the hallway. Apparently they forgot we were on the hallway. After the second night we were upgraded to a nicer and quieter room. I thought we would get comped for at least one night, but that didn't happen. We stayed at this location once before and had a great experience so we were very disappointed this time. The check-in process wasn't smooth either. We did arrive one hour before check-in and inquired about early check-in and were rudely reminded that check-in wasn't for another hour and four minutes!
After our move, things were much better thanks to Jeremy. However, a comped night would have been nice.
July 22, 2013
Rated 5.0 out of 5.0 by Shelly08 Wonderful experience
My sister and I decided we needed a getaway from the big city (ATL) and thought Nashville would be a fun place to visit. Having stayed at an Indigo in Sarasota (and loved it), we decided that the Nashville Indigo would be a great choice.
The location was excellent for walking to the musical venues and restaurants in the Broadway area. The newly remodeled interior was refreshingly lovely. Our corner room was tasteful, spacious, clean, and attention to detail was evident. The beds were incredibly comfortable and the bedding (throw pillows, coverlet, etc.) added to the overall ambiance of the room. Throughout the hotel, the service personnel (valet, front desk, bartenders, waiters, maid) could not have been more hospitable or accommodating.
We were not able to get reservations for the Bluebird or get in after waiting in line, so somewhat disappointed, we went back to the hotel to listen to the music there. We could not have been more amazed at the performance of the 20+ musicians who played that night. The level of talent was amazing and we both look forward to seeing some of these musicians on the "big stage" in the future.
We thoroughly enjoyed our stay at the Hotel Indigo and would heartily recommend this hotel to other Nashville visitors.
Shelly and Shayne
July 21, 2013
Rated 4.0 out of 5.0 by Tonka24 Nice Hotel: great music!
The music in the lounge was great. The hotel was quite nice. The elevators were quite cranky. And the AC in the room was quite loud.
July 11, 2013
Rated 5.0 out of 5.0 by RegandMo loved the indigo
Situated at the end of printers alley we were pleasantly surprised at the location. It was easy walking distance to all the action downtown, yet far enough away to be quiet. The live music was excellent and as good or better than any of the other listening bars we've been to in the city. The rooms are very comfortable and clean, and the staff was excellent with the exception of the breakfast people, but I think that had alot to do with the fact that there was only one person to work the entire room. Everyone was exceptionally friendly and helpful. We will definitely stay there again and wouldn't hesitate to recommend it to a friend.
July 10, 2013
Rated 3.0 out of 5.0 by LouisvilleVisitor So Pathetic It Was Funny
When my best friend announced her baby shower would be in Nashville, my boyfriend was eager for us to make sure to stay at Hotel Indigo since his company had a business meeting there about a year ago and the service had been outstanding. Long story short: we will never be returning. When we arrived a little early for check-in (because of timing of the shower) to politely inquire if we might be able to check in just a little early because of the weird schedule, the concierge told us she would probably have a room available for us within an hour to half hour and promised to call us when one was available. The call never came, and we had to leave for the shower. When we arrived later that evening after the shower and dinner with my friend, we practically had to hunt down the valet so we could get our car parked. We were then told we were the last people to check in (ironic, since we'd arrived so early) and got (presumably) the last room in the hotel. While the bed was comfortable, our floor was concrete, not the nice wooden floors pictured in all of the hotels images online. It was sterile and unwelcoming. I don't mind modern decor: but this felt like staying in a glorified dorm room, and paying a LOT for it. My boyfriend went downstairs to see if something could be done but basically got a "Sorry for your luck," response. The next morning I tried to fturn on the television: it didn't work. Tried to make a cup of coffee in the Keurig, it pitifully spat some water into the cup and stopped working. Later when we went to leave, we had to hunt down the valet. Again. Overall, it was so pathetic that it actually became comical. They did serve some delicious chocolate chip cookies at check-out. I joked to my boyfriend that maybe the cookie could make up for the terribleness of it all. He knew I was kidding. Oh, and he won't be bringing his company's business back. My advice is save your money or go elsewhere...this "boutique" is not worth it.
July 9, 2013
Rated 5.0 out of 5.0 by Southerngirl1 Loved our stay!
From our first exchange with the gracious valet, delightful interaction with the front desk staff who went above and beyond, fantastic bartender, Julie, charming housekeeping staff, overall everything about our stay was perfection. The room was small but all that we needed. Love the recent renovation. Bed was very comfortable and I especially loved the shower, the look and water pressure. This is our Nashville hotel. Won't stay anywhere else!
July 8, 2013
Rated 5.0 out of 5.0 by Jindigo Super clean and tidy room. great service.
Staff was great. My room was very modern and up to date. The ac was very powerful. The bathroom was very clean and up to date. I thought it was cool there was a light in the mirror. The elevators where super fast. You can even have a few of the local restaurants deliver you in anything from new york pizza to Italian cuisine, or a steak and cheesecake. Just about anything you could want. Up until 5am. What? Yeah for real.
Super friendly staff and security.
July 6, 2013
Rated 1.0 out of 5.0 by Businesstraveler41 No Extra Service for Rewards Members
I am a Platinum Elite member of priority club and have stayed here a few times now. This is the first time I have decided to leave a reveiew. I travel extensively including to Nashville at least once a month if not more. The reason I have stayed here because of convienance to my work location and that is the only reason I have stayed here more then once, but hoping after the first couple of trips maybe it would get better. Unfortunately they seem to get worse. They do nothing extra for valued members at all. You will not get a bottle of water or even express check in. They dont advise you or even recognize you as a platinum member. As a Platinum member I usually get upgraded but they dont even do that for you. When I was leaving early in the morning around 4 am I tried calling the front desk to secure a cab to the airport but there was no answer and kept going to voice mail. When I went down stairs I found out the desk cleark was in a room sleeping somewhere as the door attendant had to call him on a cell phone. I had to wait for him to come down stairs so I could check out. Although the place seems to be nice I felt they did a horrible job cleaning my room each day. Like I said if your a Platinum Member and usually expect to be appreciated for it I would not advise you to stay at this location.
July 3, 2013
Rated 2.0 out of 5.0 by Shannonfromflorida Cleaning Service
I left a piece of clothing on my bed and the cleaning service refused to clean my room. They left me a note saying they were unable to touch any personal items and could not clean my room.
They dropped off a few clean towels and split. I did show the note to the front desk when I checked out.
June 30, 2013
Rated 5.0 out of 5.0 by jkkd Good location and nice decor
This was my first stay at this property in Nashville. I was very pleased with the location.
Our room was not ready when we arrived even though it was 3:00, so we walked around town for about an hour and returned to the hotel to check into our room. Staff was very nice, although he seemed a little overwhelmed by dealing with both the phone and us checking in and our room not being ready,etc. He was very kind and sweet though.
The room itself was lovely. The view from our room was not outstanding. But I did like the design of the room and I really like how they decorate at the Hotel Indigo. Bathroom was beautiful - and of course they have great quality toiletry products. The window sill was not particularly clean, but other than that the room seemed clean to me. The bed was comfy and I really liked the atmosphere of the room.
This hotel is actually in an old building, so things such as the air conditioner were a bit loud and inconsistent. It would get a little stuffy when the air cycled off and then almost too cool when it cycled on - and it was a little noisy. But having said this - it was not a problem to the point that it would keep me from staying here again. I would completely recommend this hotel to others and would certainly stay here again myself.
They were evidently doing work on one or more of the floors of the hotel, therefore there were dusty/dirty spots on elevators and carpets - even on our floor. But again, not problem enough to not stay there or to complain to staff.
This was my second stay at a Hotel Indigo -first was in New Orleans - which is a brand new property. Based on these 2 stays, I will more than likely continue to try other Hotel Indigo locations as I travel.
June 26, 2013
Rated 4.0 out of 5.0 by kbur good location
Overall the hotel was nice. The housekeeping never serviced our room one of the days. We were out from 8-3:30. When we came back to shower and change for the evening, they knocked on the door and asked if we wanted our room cleaned. I told them we would be gone in an hour or two. They never came back. There were room service trays left in the hallway all day---not picked up for hours.
The fitness center--even though pictured on the website--was nonexistent. The girl at the front desk said she thought I could go to the hotel up the street but she wasn't sure AND if I wanted to check out and go to another hotel I could!!!!
The room was nice and very comfortable and the location was good.
June 26, 2013
Rated 5.0 out of 5.0 by DereknSC The best in Nashville
I have stayed at Hotel Indgo Nashville before and this is a great hotel.
All the staff are great and the daily live music in the lobby bar is top of its class.
I suggest no other place to stay in Nashville
The only minor negitive was durning my last stay the gym was not open due to a water leak and when you travel weekly I look forward to my workout.
June 25, 2013
Rated 4.0 out of 5.0 by RedBug10 What an upgrade!
Checked in and found myself in penthouse! Great space, but fan or compressor needs to be replaced. It was quite loud! The staff, from bartenders, front desk and doormen were all excellent and very helpful.
June 25, 2013
Rated 3.0 out of 5.0 by MattFromDC 3 Stars
3 pf us came to stay for a weekend (leisure). Rooms had pros and cons. Pro: hip style, huge shower, nice amenities, great staff, good hotel bar. Cons: weird linoleum floors in room (not carpet), there was a leak before we came, so there were fire alarms and clean up trucks, fencing/trash shoots/scaffolding blocking entrance, and rate was pretty high. Also, because of leak, hotel was not able to provide double beds as we requested and paid extra for. A discount was given, but the double beds would have been preferred over discount. All Staff were very friendly! Hotel bar/restaurant was very good, plus fairly/reasonably priced (for hotel food). Would stay again if price was right, would research other hotels before making final decision.
June 23, 2013
Rated 5.0 out of 5.0 by Rockman1953 Great service and comfort
The Hotel Indigo in Nashville has gone through some changes in the last six months and all of them for the better. The hotel has been renovated to give it a very sleek and comfortable design. The new bar and lounge is beautifully appointed and its a great place to hear some great original music. The guest rooms are very comfortable and quiet allowing for privacy and a great nights sleep. The staff at the hotel couldn't be nicer and made me feel at home.
June 22, 2013
Rated 5.0 out of 5.0 by Richard65 Excellent service
We thoroughly enjoyed our stay in downtown Nashville. The service was first rate, the environment classic. Recommend *****
June 17, 2013