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Rated 4.2 out of 5 by 499 reviewers.
Rated 2.0 out of 5.0 by Disappointed service for wedding block Comments said previously. Disappointed about notice of construction, and embarrassed for guests of the wedding block. My daughter was getting married that weekend, and we had about 60 people staying at the Holiday Inn. It was too late to make changes. When told I'd have a parlor with two adjoining rooms, instead we were given a board room with one adjoining room. At check-in, staff told us we'd have three adjoining rooms to a "parlor room". When we got to the top floor, it was very different than we had been told. Heating/cooling was poor. December 24, 2014
Rated 2.0 out of 5.0 by Construction and a staff unable to cope The property is under a complete renovation (which they did not advise us of at booking). The staff seems unconcerned with the inconveiences or discomfort this causes the guests and were wholly unresponsive to our needs. I have stayed at this property numerous times in the past several years, but will be looking for other accomodations in Nashville for my next visit. December 23, 2014
Rated 5.0 out of 5.0 by Great service Room was nice and the bed was comfortable. Really liked the soft and firm pillows. Every employee was friendly and helpful. The meals were excellent. The hotel is also close to Vanderbilt which was a plus since my husband had just had outpatient surgery and I wanted to be close to hospital for early morning post op visit. December 22, 2014
Rated 4.0 out of 5.0 by Convenient Location to Downtown Very nice hotel and convenient to downtown. Hotel was under construction and was disappointed to be a guest during their construction. I am sure the hotel will be extra nice when their project is complete. Rooms were clean and comfortable. Except room 503-----both beds were sagged with poor springs. Woke up with a back ache. We only stayed in this room 1 night. I would go back to this location my next visit to Nashville. December 20, 2014
Rated 5.0 out of 5.0 by great service love the staff and hotel. the room service is second to none. it is the only h.i. property that i will stay in the future December 18, 2014
Rated 5.0 out of 5.0 by Friendly staff The hotel was clean. The hotel staff was very friendly. This hotel is centrally located in the West End of town. Close to many of the sights of Nashville. Close to hospitals, good restaurants, shopping! December 16, 2014
Rated 2.0 out of 5.0 by Construction constraints During an extensive remolding project many of the hotel's guests have been additionally inconvenienced by having one of two entrances closed. This would be understood if self-service parking was not also restricted by reducing the available spots to accommodate valet parking. The valet parking spots should not be located next to the only entrance, thus taking up self-service spots. They should be located in another area farther away, like next to the closed entrance. The valet attendant can park and retrieve the cars in the remote area. By adding the valet spots right next to the only working entrance, it forces your other customers into the overflow area near the non-working entrances. December 15, 2014
Rated 5.0 out of 5.0 Holiday Inn Nashville Great hotel even though they are under construction- great Staff- very freindly and concerned about helping the guest. December 15, 2014
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