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Rated 4.3 out of 5 by 423 reviewers.
Rated 4.0 out of 5.0 by Great Location This was the first time I stayed at the Nashville-Vanderbilt location and I loved it. I often travel alone so I'm interested in safety and security. In addition to meeting those two requirements, the hotel was clean and comfortable, the staff was great, and the shuttle service meant I didn't have to worry about finding a place to park downtown. Will definitely stay there again.fdwx2bx November 30, 2013
Rated 5.0 out of 5.0 by Down pillows! One of my big complaints when staying in a hotel is the (usually) horrible pillows. I asked for and got down pillows at this hotel. I was so happy and had a wonderful, restful night. November 17, 2013
Rated 3.0 out of 5.0 by Garbage truck attack At 5:30 AM a very loud garbage truck began backing up and playing a very distasteful alarm waking up many people 6-8 floors above the offense. The front desk feigned no knowledge of this but multiple residents complaints although multiple residents complained during breakfast. Further noise was made during the dumping of trash cans. This is not common in Nashville due to drestriction in the local trash collection procedures . The hotel should be able to request trash collection be in accordance with local regulations. Great stay minus the alarms and crashing noise between 5-530 AM November 17, 2013
Rated 5.0 out of 5.0 by One of my favorite hotels This hotel is great. This review is being written on my second stay here but I just returned from my third stay and I would recommend it to anyone. The hotel is located so close to many good restaurants and most are within walking distance. During my last stay I only used my car to arrive on Monday and leave for the airport on Thursday, it was great. But, the best thing about this hotel is the staff. Everyone is so friendly and so courteous they all make you feel very welcome. Every morning on all three stays I ate breakfast in the restaurant and the staff there is equally friendly, especially Ferdinand, he is so professional and goes above and beyond. He is definitely a people person. November 15, 2013
Rated 5.0 out of 5.0 by Great Weekend! From the time of check in to check out the staff was extremely courteous! Just one little thing...the shower needed a place to keep shampoo/soap/conditioner. Also a hook on the back of door or somewhere in bathroom to hang up a towel to dry. November 14, 2013
Rated 5.0 out of 5.0 by Great Hotel This was the second time we stayed at this Holiday Inn in Nashville. I love the location, you are less than 3 miles from Broadway. There are great restaurants surrounding the hotel. And of course, there is the wonderful advantage of having a shuttle (which is free) to take you anywhere within a 3 mile radius. The staff is so helpful and friendly. The room overlooked the Vanderbilt stadium and even had a little balcony to step out onto The bed was great and I wish I could find out where they get their pillows. If we are lucky enough to visit Nashville again we will definitely be staying at the Holiday Inn Vanderbilt location. November 13, 2013
Rated 5.0 out of 5.0 by Clean rooms and Awesome Staff I wish I could remember the persons name that checked us in but she was great and made you feel right at home after a long day. I would give this place a A+ on staffing and the rooms are very clean. November 12, 2013
Rated 3.0 out of 5.0 by Old, worn out mattresses, not super clean The room not all that clean — dust on the desk, a huge stain on the carpet and some chips out of the tiles on the bathroom floor (all in open, obvious places). The staff was nice enough. Hotel was nothing fancy. The only thing that was way below average was the quality of the beds. There were 2 beds in my room. One was more like a hammock. It was so soft and worn that you rolled right into the trough in the center and it gave me a sore back. The next 2 nights I slept on the other bed which was not as bad, but not great. I would not stay at this hotel again for that reason. The overall quality was a 2-3 star, but the beds were worse than a hostel. November 10, 2013
Rated 5.0 out of 5.0 by Patient at Vanderbilt Had to be in town for Medical Center Surgeries and stayed twice in a month. Both Stays were hassle free and the rooms were clean and well cared for. Staff was friendly and helpful. Overall a good experience! November 7, 2013
Rated 5.0 out of 5.0 by Excellent experience in Nashville We stayed Friday and Saturday night, the first weekend in November 2013. The front desk personnel were friendly and efficient. We got checked in very quickly. I love the Commodore Lounge in the hotel, with live music and excellent food. Also, the shuttle is very convenient and responsive. We took it downtown and back again, both days. Ron is the most awesome driver, giving tips on good restaurants, and letting us know what is going on in the city. The only thing I woud recommend for this hotel is designated motorcycle parking. Thanks for another great stay. November 6, 2013
Rated 4.0 out of 5.0 by Nice shower Love the new showers.. Also the view from the 14th floor November 3, 2013
Rated 5.0 out of 5.0 by Another great stay This was trip three to Nashville to stay in this hotel, it was another good one. I am again impressed with the combo of location/amenities and VALUE. No, this is not a 'cheap' place to stay, those are 20 miles from the city. The rate is very competitive for the location. The only issue from this stay was a fire alarm at 6am. On a Saturday morning this was a shock to many but my alarm was set for 0555 and, I would rater have a false alarm than no alarm at all! The staff continues to impress. I have booked reservations here for 6 more trips into 2014! November 1, 2013
Rated 5.0 out of 5.0 by Great stay I was here for training with my company. It was really nice to come back to room and relax before checking out downtown. I was only a couple miles from downtown where all the music was. October 27, 2013
Rated 5.0 out of 5.0 by Excellent friendly staff, We stayed 3 nights and found the staff to be very helpful from the front desk check- in to the shuttle drivers, All were also very pleasant. Looking forward to a return trip, October 21, 2013
Rated 5.0 out of 5.0 by clean room, friendly staff, great location The hotel is in a perfect spot. It is close to Vanderbilt and it's a short ride downtown either by bus or cab. The staff was friendly, the room clean and there is the park across the street. When I come back I plan to stay there again. October 17, 2013
Rated 5.0 out of 5.0 by 258014881 Our housekeeping crew was friendly and helpful. The room was comfortable and the location outstanding. Front desk very helpful and answered any all questions we had. The party I was with wished the hotel restaurant and bar stayed open later than 11pm. That might be a city issue though. Very satisfied with our stay. October 16, 2013
Rated 5.0 out of 5.0 by quiet place close to downtown shuttle to downtown was very useful and being just a little way out of town this hotel was quiet a good outdoor pool close to parthenon overall great for our 2 night stay as Uk tourists on self drive holiday I dont think I was given "points" as a holiday agent booked it for me and that was a lesson I learned at 2 more IHG hotels. This WAS a dissapointment but maybe I should have read the small print! October 16, 2013
Rated 5.0 out of 5.0 by Excellent service I found the staff to be exceptionally helpful and friendly--I especially appreciated all of their help with arranging for transportation to my conference venues and the airport, which made for a hassle-free stay in the city. Also, I really enjoyed the lovely coffee shop with its quiet and comfortable setting. October 16, 2013
Rated 5.0 out of 5.0 by Absolutely the Best View of Nashville I have to say - I loved this hotel. The view from my room was great - we were able to see the Partheneon from our balcony. Plus!!! We got to enjoy free music that was being played in the park. As SEC fans it was great to get an up-close picture of us wearing LSU gear standing in front of the Vanderbilt Stadium. We will definitely be staying at this hotel again. October 15, 2013
Rated 3.0 out of 5.0 by Recent stay I initially liked the room. However, that was quickly replaced with a sense of frustration with the following incidents: 1) I asked for a wakeup call at 7:00 AM. Imagine my surprised when my wakeup call was at 1:30 AM. (I reported this to the manager.) 2) Because I don't learn from my lessons, I asked for another wakeup call at 7 the following day. No call at all. 3) The toilet would not flush well. Twice people thought I had clogged it. As I hadn't yet used it, you can imagine the frustration with having to call repeatedly and having people talk to me about the clogged toilet. 4) The coffee pot didn't work. Furthermore, the person before me must have discovered that because it was full of water, meaning it hadn't been checked by housekeeping before I checked in. But the restaurant's Philly Cheese Steak sandwich was fantastic. October 15, 2013
Rated 5.0 out of 5.0 by Efficient and friendly service Was in Nashville for the birth of my granddaughter. Your staff was so friendly, accommodating, and efficient. Almost everyone e had a smile and was very pleasant! So refreshing!! The accommodations were wonderful. Thank you for providing such a great experience for this momentous occasion! October 13, 2013
Rated 5.0 out of 5.0 by Guest room was excellent and dining experience superb The new decor of the Inn is outstanding. All around great experience. Highly recommend for anyone visiting Nashville. October 13, 2013
Rated 5.0 out of 5.0 by Restaurant One suggestion: Coffee cups in the restaurant were placed upside down on the tables. I doubt that the tables are completely germ-free or bacteria-free. The tables are cleaned or wiped off after use, but certainly they are not clean enough to eat off. So, in that regard, it is also certain that the cup part that comes in contact with the table most likely collects some bacteria. In other word, perhaps a non-reusable coaster could be placed between the cup and table. October 12, 2013
Rated 4.0 out of 5.0 by Great Stay Our room was clean and ready and exactly where we asked. Towels are comfy and bed linens are really good. Room service awesome, lobby nice, cookies & all, everyone helpful. Newspaper at our door every morning! Just wish they'd change the carpet more often as there are stains and it's damp. Otherwise, great location, free parking!! and overall nice. October 6, 2013
Rated 3.0 out of 5.0 by Decent hotel, excellent location, excellent staff, price too high I am a platinum member and stay at IHG properties all over the country. The hotel staff was exceptionally great in every way as are most of the folks we met in Nashville so it is difficult to say anything negative. The complaint I have is that the room rate for what I would consider a 3-star property was excessive. It may have been that it was a busy weekend, but in a place like Nashville I would think every weekend has something going on and the hotels are booked frequently. For the price paid, I would expect something exceptional, and unfortunately the room was mediocre. The bathroom was small, the ceiling had cracked plaster that was separated from the ceiling, the water pressure was not good, the shower curtain rod could at least have had a curve to it, there was no place in the room to secure valuables, the restaurant / bar closed early at 11PM, wall outlets were few and far between. On the positive side, the shuttle service and driver is great, the area has a sports bar that is open late so you are not shut out if you want a nightcap, the surrounding area is wonderful with lots to do, the hotel and rooms are clean, the morning buffet is pretty good, the TV and selection are good, the beds are comfortable, there is a small balcony that you don't see at hotels very often anymore and most important the friendliness and helpfulness of the staff including the management makes up for the mediocre room quality. Bottom line is you will enjoy your stay here but watch out for that big bill. October 4, 2013
Rated 3.0 out of 5.0 by A hotel needs to be remodeled. The hotel staff is very kind but the room is really old and out of style. The moment we walked into the room, we can sense the bad smell in the air. The air conditioner is in the room makes a lot of noises that makes you hard to sleep. The hanger behind the door is falling. The tub has a lot of ripping scratch. We stayed there for 3 nights and the last day before we checked out, the room service person knocked on your door at 8:30 AM because they wanted to clean the room. The only pro for this hotel is the location that is near the Vanderbilt University. October 4, 2013
Rated 3.0 out of 5.0 by Service Great service, clean hotel, convenient location. Need to replace double beds with queens. Beginning to look dated October 3, 2013
Rated 5.0 out of 5.0 by It was only one night but it was a great one. Loved the room and the view. The towels folded to look like swans were a hoot. The music in the restaurant was beautiful and the food was good. Staff was exceptional with the exception of one older gentleman who was manning the front desk early in the morning and was rather abrupt and not very informative. Restaurant could use more staff in the morning but our overworked waiter was a joy. If I ever get the chance I would stay again. October 2, 2013
Rated 4.0 out of 5.0 by Reservations Tiffany (who took my reservations) was extremely helpful and pleasant to work with. The front desk at check-in was completely capable and quite good! The room was clean and comfortable! I would recommend it to anyone! September 30, 2013
Rated 5.0 out of 5.0 by Insignifigant sacrifices for location Stayed here two times, 9 nights total, with two more reservations booked. This hotel as been made-over and it can be detected if you look close. The rooms are nice, comfortable and I love the bed comfort. The staff has been hands-down amazing; professional and polite. There are other hotels closer to Vandy but this one is the best value and, were talking one-three blocks closer, not miles. Free parking is not to be ignored! September 30, 2013
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