Rated 4.3 out of 5 by 242
Rated 2.0 out of 5.0 nashville
stayed in hotel one night ,its an old property . I didn't get my priority club welcome package. In the room there is Ethernet outlet didn't work there was a sign in the room saying you can use the outlet but the front desk said they are completely wireless internet. I ask for a wireless card adapter but they didn't have any. the bed was too soft and old. Price was expensive comparing to other properties in the area.
December 10, 2013
Rated 4.0 out of 5.0 by CWLea Polite staff
Staff was very polite and even checked my family in early so they wouldn't have to wait til my meeting was over. Had our 2 kids with us and they slept on a pullout couch which was much in need of a new mattress. No way I could have slept on it. When couch is made into a bed there is absolutely no room left to move around. When I made reservations I asked for a fan and when I checked in was told that housekeeping would bring one to my room. After a few hours I called the front desk and inquired about it and was told they don't have fans. There were constantly vans and buses parked under the awning which prevented guests from loading and unloading there. It rained the entire 2 days we were there and were drenched each time we had to make a run for the car. Maybe this was a 1 time bad experience and would stay there again because of the above and beyond staff, they made up for the shortfalls.
December 9, 2013
Rated 2.0 out of 5.0 by rtj31352 Terrible experience I have ever had
I must admit, this was not good experience.
Up on arriving, I had my room changed, with out my permission. I paid for a wheel chair room for more room, with a King. I got w double bed room on 10th floor. I am a Platinum. I did NOT want it.
The room smelled, the desk Chair was broken wheels, the Bed was the WORST !!!!!!!!!! I ever had. It sounded like cardboard, making a noise, when in and out, and hard. The other bed, made some noise. The carpet had rolls in it, tripping on it.
I requested 2 wake up calls.............NEVER came thru..............
The water in tub drain never drained, water handle on sink, loose, and hair drier, loose on wall.
I called 3 times to be moved, and or mattress to be changed.....I was always told it would be taken care of. The night desk help man, tried to help, but was at night.....nothing could be done then. I was in town for work, and gone during the day..........NO manager, or general manager EVER CALLED TO FOLLOW UP.......why.................???????????
Something should be done, for ALL my unhappiness..........
December 9, 2013