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Rated 3.3 out of 5 by 35 reviewers.
Rated 4.0 out of 5.0 Recent Stay Room 137 I don't know what's up, but the toilet in room 137 is running after flushing indefinitely until I lift the lid and manually close the valve flap. This was supposed to have been fixed previously and upon close inspection, does not appear to have been corrected! Please repair! Thank you. February 27, 2014
Rated 1.0 out of 5.0 by terrible front desk staff. The most memorable part of my stay was the girl at the front desk who was unfriendly, did not acknowledge I was a Platinum member and refused me an upgrade. The heating unit in the room was poorly sealed to the wall and cold air rushed in all around it , also it was not working properly and cycled on and off every few minutes continually, based on my initial experience with the front desk I did not bring this to their attention assuming nothing would be done. February 14, 2014
Rated 1.0 out of 5.0 by last time I ever stay here on check in I am promised 500 bonus points. to date I have still not been credited the bonus points. I stopped staying here over a year ago for this very reason, but thought I would give then one more try. I am a platinum elite member and asked for free upgrade to suite. I was told there were none available, yet as I walked around the building I noticed they were all vacant that night. most of the hotel was vacant that night as well. I will now be saying at the Holiday Inn express in Utica from now on. February 8, 2014
Rated 3.0 out of 5.0 Toilet in 137 The "running" toilet in Room 137 has still not been fixed despite your previous e-mail suggesting that the problem has been taken care of! The fact you suggested it was taken care of and that is was not, is even more annoying then the running toilet! January 31, 2014
Rated 2.0 out of 5.0 by Clean but too hot Although the room was very neat ane accommodating it was so hot in the room , we had to go out, open the windows , it was crazy. The bar would not serve us without ID. We are and look well over the drinking age. We are priority club members . My husband will. It stay there again for that reason. January 28, 2014
Rated 4.0 out of 5.0 Room 137 Toilet All was good except Room 137's toilet needs an overhaul! The toilet runs and runs and runs when flushed. I figured out how to fix by lifting the lid myself (every time I used the toilet!) to properly "seat" the flush valve so it didn't stay open. Fixing this would be greatly appreciated! January 27, 2014
Rated 3.0 out of 5.0 Staff Was not happy when I put my do not disturb on my door for the day and the staff still entered my room. January 4, 2014
Rated 5.0 out of 5.0 by very nice The room was very nice on the second floor. The elevator was s big +. January 1, 2014
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