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Rated 3.5 out of 5 by 87 reviewers.
Rated 2.0 out of 5.0 Not up to expectations The front desk was not particularly welcoming. We stayed two nights and our room was not straightened by housekeeping ever. The room felt old and musty. It was expensive for what we got. However, there aren't many better options in the Utica/New Hartford area. October 15, 2014
Rated 5.0 out of 5.0 by Great room and food Easy, fast check in, clean quiet room and excellent food with no problems to report. October 7, 2014
Rated 5.0 out of 5.0 by Excellent Service I was immediately welcomed when I walked thru the door. The room was clean, the service was excellent. Would recommend over and over again October 2, 2014
Rated 1.0 out of 5.0 by Poor staff Have never encountered a more miserable staff. No sense of urgency, not ONE person smiled during the entire week I was there. Had to request a new key with a different moody desk clerk EVERY day. I honestly can't believe Holiday Inn lends their name to this property. September 30, 2014
Rated 3.0 out of 5.0 by Ok Place Outside is nice but the inside is a bit dated, beware of the breakfast voucher as you can not get them refunded if you don't use them. Also had an issue with no one at the front desk when i was leaving early on a sunday morning, had to call the hotel phone to get someone to come out. September 23, 2014
Rated 5.0 out of 5.0 by Mix-up resolved well Our original reservation was for three nights. I felt we might have to leave after the second night so we packed our car and empied the room. However, we returned before our extended checkout time and found our room had been reassigned to another guest. Allthough they said they were completely full they managed to fine us a room for the third night's stay. I appreciate the time and effort of the staff to resolve this issue. September 19, 2014
Rated 1.0 out of 5.0 by RUDE STAFF The two girls that work the front desk are completely rude and not accommodating WHATSOEVER!!!! Had to go over their heads to management level to get anything done. This place is dated, and it stinks. The rooms and stairwells are damp and smell. Breakfast is good but dinner isn't. It's just low quality fare. There's better places to stay !!! September 15, 2014
Rated 4.0 out of 5.0 by Quiet and relaxing Comfortable beds. Clean. Got a good night's rest. Pool looked much cleaner than last time we were there. Still a little dirty on bottom of pool. only problem twice we've stay here and we tried call front desk and got no response. I tried call other extension because we needed tissue and on one answered September 2, 2014
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We are excited to announce that this property completed an extensive renovation on 06/01/2013. In an effort to ensure that our guests have access to the most relevant reviews we have removed any reviews posted prior to the completion of this renovation. IHG has not in any way considered the rating of individual reviews, all reviews were removed prior to the date listed above to ensure that our guests have the most up to date, unbiased reviews from real guests who have completed a stay at our newly renovated property.