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Rated 3.5 out of 5 by 91 reviewers.
Rated 3.0 out of 5.0 by Quiet Had a very comfortable, quiet sleep in this hotel. Bed was very comfortable, and room was very quiet. Nothing else noteworthy about this room....all as expected. Decent room rate made sweeter with my Triple A discount. October 25, 2014
Rated 4.0 out of 5.0 by Wonderful Accommodations and access. Enjoyed stay at Holiday Inn while brief everything was clean, comfortable and in good working order. The service was very good. This location was a very good value and convenient. October 23, 2014
Rated 5.0 out of 5.0 Front Desk Staff Member Liza Liza at front desk is excellent employee. She remembers who I am, always makes it a point to go the extra mile to be helpful to me, and to the people who come to the hotel to meet with me. October 18, 2014
Rated 5.0 out of 5.0 by Comfortable and clean Room was comfortable and clean, staff helpful and friendly. It would be nice if entry doors into the lobby were automatic rather than have to push them open with luggage! Fitness center a bit dated. October 16, 2014
Rated 2.0 out of 5.0 Not up to expectations The front desk was not particularly welcoming. We stayed two nights and our room was not straightened by housekeeping ever. The room felt old and musty. It was expensive for what we got. However, there aren't many better options in the Utica/New Hartford area. October 15, 2014
Rated 5.0 out of 5.0 by Great room and food Easy, fast check in, clean quiet room and excellent food with no problems to report. October 7, 2014
Rated 5.0 out of 5.0 by Excellent Service I was immediately welcomed when I walked thru the door. The room was clean, the service was excellent. Would recommend over and over again October 2, 2014
Rated 1.0 out of 5.0 by Poor staff Have never encountered a more miserable staff. No sense of urgency, not ONE person smiled during the entire week I was there. Had to request a new key with a different moody desk clerk EVERY day. I honestly can't believe Holiday Inn lends their name to this property. September 30, 2014
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We are excited to announce that this property completed an extensive renovation on 06/01/2013. In an effort to ensure that our guests have access to the most relevant reviews we have removed any reviews posted prior to the completion of this renovation. IHG has not in any way considered the rating of individual reviews, all reviews were removed prior to the date listed above to ensure that our guests have the most up to date, unbiased reviews from real guests who have completed a stay at our newly renovated property.