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Rated 3.8 out of 5 by 127 reviewers.
Rated 5.0 out of 5.0 by great stay Clean rooms and common areas, comfortable beds and strong water pressure in the shower. More importantly the staff was very accommodating. I was in the hotel several nights over 3 weeks as I was visiting my ill father in the hospital nearby. everyone was kind and caring.Offering me any help I might need. The restaurant staff remembered me daily and inquired about my father as they brought my coffee each morning. This type of service is rare and I would highly recommend this hotel to anyone staying in the Utica area. April 16, 2015
Rated 3.0 out of 5.0 by bed comfort I have stayed at this hotel many times over the years . This stay was the worst bed I have ever had at any hotel. You could actually feel the bed springs. I stay about 100 room nights a year at various properties and this bed definitely tops the list for most uncomfortable! !! Not what I would expect from IHG. April 16, 2015
Rated 5.0 out of 5.0 by Clean, decent condition, lived up to expectations We were concerned because the ratings of ALL hotels in the area were fairly low. As we approached, this was in the middle of an industrial park and seemed underpopulated and fairly dark. Room and stay were nice. April 14, 2015
Rated 4.0 out of 5.0 by Holiday Inn (Burrstone) Utica, NY It was a great place to stay in walking distance to Utica College. April 14, 2015
Rated 5.0 out of 5.0 by great service The staff at this location is extremely helpful and made my stay very comfortable, and I was able to relax and enjoy everything the hotel had to offer. the rooms are very clean and had a fresh clean scent as i walked in the room, the front desk staff were very knowledgeable and were able to help me with my request. the moose river restaurant has great food and good service and I was able to relax and watch tv while having a couple drinks at the nice bar in the restaurant Good Job Holiday Inn utica April 3, 2015
Rated 1.0 out of 5.0 by Unhelpful staff My stay was great until I checked out and needed a receipt. The staff have not been very helpful and don't seem to want to help. March 31, 2015
Rated 5.0 out of 5.0 by Great Service for Last Minute Was able to get a room at the last minute and was very comfortable in the room. March 27, 2015
Rated 3.0 out of 5.0 by They Didn't Make My Bed! After the first night stay, the maid service only cleaned the bathroom and didn't make the bed! Unacceptable! In addition, I reported a bathroom light out. Never replaced! FYI the bar closes at 10:00 PM on a Friday and Saturday night! Really! March 24, 2015
  • 2015-04-24T10:05:25.272-05:00
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We are excited to announce that this property completed an extensive renovation on 06/01/2013. In an effort to ensure that our guests have access to the most relevant reviews we have removed any reviews posted prior to the completion of this renovation. IHG has not in any way considered the rating of individual reviews, all reviews were removed prior to the date listed above to ensure that our guests have the most up to date, unbiased reviews from real guests who have completed a stay at our newly renovated property.