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Rated 4.0 out of 5 by 231 reviewers.
Rated 3.0 out of 5.0 by Would recommend-minor inconvenience/staff eager to correct Staff is very willing to help you with any problems. June 22, 2016
Rated 5.0 out of 5.0 by Great Service Great Value The only reason for the low score on the sleep quality is due to the comfort of the bed . I found the King Siize bed to be very Hard. It was not due to noise or interruption. The staff is so nice here, I have stayed here a few times now. Never had any problems. June 21, 2016
Rated 4.0 out of 5.0 by STAY AT HOLIDAY INN We have stayed at this particular Holiday Inn three times now and have been satisfied all three times. This time we were there attending a nephews wedding held at another facility...I believe it was a converted farm...very nice setting. But most of all I want to thank Chris...I forgot my collar stays for my shirt and went to the front desk and asked if by chance they had any spare...Chris looked at me took his out of his shirt and said, like these and I responded exactly, Chris gave them to me and said I have more at home. I thought Chris was such a thoughtful gentleman that the next day I went to Mens Warehouse and bought Chris a tube that had three sets (different sizes of collar stays). He is the type individual that some ay will or shoud be a manager for Holiday Inn or someother brand of hotel. I might also acknowldege that I believe his name was Thomas was also very professional....also kudos to the ladys in the restaurant.....we look forward to our next stay...our little dog also likes taying there......:) :). Thank you so much. Ron from Virginia.... June 16, 2016
Rated 5.0 out of 5.0 by Comfortable bed and great service. I have stayed at this Holiday Inn for the past several years and enjoy my stay each time. June 15, 2016
Rated 5.0 out of 5.0 by If in Utica....... Not the most thrilling town but the Holiday Inn Express was excellent. Stay there the next time you have to go to Utica! June 12, 2016
Rated 4.0 out of 5.0 by Great hotel This hotel was great. They accommodated my study schedule and had no problems checking in or out. They also recommended great restaurants for me to try while I was there. Thanks! June 9, 2016
Rated 4.0 out of 5.0 by comfortable stay very friendly staff will to help. very comfortable room and accommodations. bed was very comfortable and place was very clean. June 5, 2016
Rated 5.0 out of 5.0 by Great service I am a loyal IHG member, and recently stayed in Utica, NY for business. My original reservation was with the local Holiday Inn Express, but my co-workers were booked in the Holiday Inn. The Holiday Inn was pretty full, but the concierge Chris got me a room, and even though it was the day of my stay, the concierge at Express was kind enough to cancel the other reservation without penalty. Later that night, I was desperate to print out documents for work, but the business center desktop would not recognize my standard .pdf file (this is a problem). But, Chris offered to print it out from his office computer, and even brought it up to my room. Great service from him and the rest of the IHG staff in Utica! June 1, 2016
  • 2016-06-23 T22:38:58.440-05:00
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We are excited to announce that this property completed an extensive renovation on 06/01/2013. In an effort to ensure that our guests have access to the most relevant reviews we have removed any reviews posted prior to the completion of this renovation. IHG has not in any way considered the rating of individual reviews, all reviews were removed prior to the date listed above to ensure that our guests have the most up to date, unbiased reviews from real guests who have completed a stay at our newly renovated property.