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Rated 3.5 out of 5 by 80 reviewers.
Rated 2.0 out of 5.0 by Good Hotel but not for the Business Travler As a business traveler who stays in hotels hundreds of nights a year, I look for basic amenities like a refrigerator in the room and easily accessible outlets for my electronic devices, not a pool or bar. Neither of which is here. You can get a refrigerator for an extra $10 per night but they were out of them and the outlets were either buried behind the bed or eight feet away. The room had a nice table and chair with an outlet but you cannot work at it and watch television or even get comfortable sitting in the chair for any length of time. Other hotels in the area offer both and I will be staying elsewhere in the future. If you are not a business traveler - I whole heartedly recommend this hotel. April 30, 2014
Rated 3.0 out of 5.0 by Great Location, needs better lighting and WiFi in the rooms I have been staying at this holiday Inn 3 days every week for past month and half. The front desk staff is friendly and rooms are kept clean. The Wifi has been a disaster though, very slow. I come here on business and most of my evenings in hotel is occupied with lot of email communications, I wish they can better their Wifi strength. Also the lighting inside the rooms is very dull, wish they provide better n bright lights. April 29, 2014
Rated 3.0 out of 5.0 by Good points and bad points The location is great for access to Utica College and shopping. The room and beds were fine, clean and comfortable. The Wi-Fi worked great. We had two complaints though. The three of us went to the restaurant for breakfast at 7:30 and there was nobody working in the restaurant. No hostess, no waitress, just a big empty room filled with empty tables. We called out, looked around and there was nobody. We left and drove down the street to Dunkin Donuts. When we got back two of us still wanted to take a shower, I had showered at 6 when I woke up. Unfortunately when my wife went in to shower, there was no hot water. None at all, not even a drop. Talking to the front desk I was told they had found the problem and the water was heating back up. Unfortunately we did not have the time to wait for hot water, so I was the only lucky one to get a hot shower. I'm sure this is not a common problem at this hotel (I hope), but it was a disappointment. April 24, 2014
Rated 2.0 out of 5.0 by uncomfortable beds I had to stay for 2 weeks. Due to limited availability at other hotels, I had to stay the entire time at this hotel.. I would relate the comfort of the bed the same as laying on a park bench. After laying on the bed the first time, I actually stripped the bedding off of the bed to make sure that there was a mattress and not just a box spring. I had to buy a body pillow to sleep on. There is a restaurant in the building. The food was good but there is no discount price for guests of the hotel. The prices were pretty steep, especially for breakfast. I always drove down the road to Ihop when I wanted a hot breakfast. The staff of the restaurant and hotel were very friendly. April 22, 2014
Rated 5.0 out of 5.0 by Outstanding Facility and staff went above and beyond to make sure that my stay was a comfortable one April 17, 2014
Rated 5.0 out of 5.0 by Far more than we expected The hotel was great new, clean, the beds were comfortable and the staff was so very helpful. We had a late room service meal and it was great and the price was excellent. We would stay there again next time we visit our daughter who goes to college in Utica. Great location too. April 9, 2014
Rated 5.0 out of 5.0 by Excellent Staff I've stayed at this location on several occassions and return here primarily because of the professional, friendly and helpful attitude of the staff. This includes front desk, housekeeping, restaurant and management. Excellent restaurant. The only complaints I have are: Hallways too cold during winter as exits are entrances w/o a vestibule allowing alot of cold air in. Room doors loud when closing. March 12, 2014
Rated 4.0 out of 5.0 Recent Stay Room 137 I don't know what's up, but the toilet in room 137 is running after flushing indefinitely until I lift the lid and manually close the valve flap. This was supposed to have been fixed previously and upon close inspection, does not appear to have been corrected! Please repair! Thank you. February 27, 2014
Rated 1.0 out of 5.0 by terrible front desk staff. The most memorable part of my stay was the girl at the front desk who was unfriendly, did not acknowledge I was a Platinum member and refused me an upgrade. The heating unit in the room was poorly sealed to the wall and cold air rushed in all around it , also it was not working properly and cycled on and off every few minutes continually, based on my initial experience with the front desk I did not bring this to their attention assuming nothing would be done. February 14, 2014
Rated 1.0 out of 5.0 by last time I ever stay here on check in I am promised 500 bonus points. to date I have still not been credited the bonus points. I stopped staying here over a year ago for this very reason, but thought I would give then one more try. I am a platinum elite member and asked for free upgrade to suite. I was told there were none available, yet as I walked around the building I noticed they were all vacant that night. most of the hotel was vacant that night as well. I will now be saying at the Holiday Inn express in Utica from now on. February 8, 2014
Rated 2.0 out of 5.0 by Clean but too hot Although the room was very neat ane accommodating it was so hot in the room , we had to go out, open the windows , it was crazy. The bar would not serve us without ID. We are and look well over the drinking age. We are priority club members . My husband will. It stay there again for that reason. January 28, 2014
Rated 4.0 out of 5.0 Room 137 Toilet All was good except Room 137's toilet needs an overhaul! The toilet runs and runs and runs when flushed. I figured out how to fix by lifting the lid myself (every time I used the toilet!) to properly "seat" the flush valve so it didn't stay open. Fixing this would be greatly appreciated! January 27, 2014
Rated 3.0 out of 5.0 Staff Was not happy when I put my do not disturb on my door for the day and the staff still entered my room. January 4, 2014
Rated 5.0 out of 5.0 by very nice The room was very nice on the second floor. The elevator was s big +. January 1, 2014
Rated 5.0 out of 5.0 by We Will Come Back Here Again My wife and I were very happy with our holiday stay at the Holiday Inn Utica. The room was clean and the king-size bed was very comfortable. The desk was the biggest I've seen in some time and the desk chair--a real office chair-- was as good as any I've ever had in any hotel. I didn't have to use passwords or fiddle around to get Internet wireless service--it just worked. We ate a delicious breakfast in the hotel restaurant. The room was quiet and the bathroom large and well stocked with quality towels. We did have snow during our stay but the parking lot was kept plowed. Unbelievably, this hotel is also pet friendly. When we are back in Utica again we will stay at this hotel. I just wish I could find more hotels like this in the other cities we travel to. --Mike from NJ December 31, 2013
Rated 3.0 out of 5.0 by snow plow? Room was just average. Nothing bad but not impressive. First room given the heater would not turn off. Staff quickly provided another room and was very helpful. Food at restaurant was underwelming. Side entrance door was covered with ice and wouldn't shut all the way. All of this is minor compared to the most annoying issue of the parking lot not being plowed all week. I arrived on a Monday when it snowed. Not much snow but an inch or two. By Tuesday all the snow had melted from the roads and lots at the stores in town. However the hotel lot still was 3 or 4 inches deep in snow and made driving and parking in the lot an adventure. December 22, 2013
Rated 4.0 out of 5.0 Noisy Hallways My ONLY complaint is the noisy hallways. The doors in the room I was in had a large gap at the bottom of the door and we could hear EVERYTHING in the hallway. Very disturbing after a while. December 12, 2013
Rated 5.0 out of 5.0 by Excellent Staff Staff are excellent espcially Front Dest emp Liza and Michelle, Housekeeping emp Debbie and Restaurant emp Ellie. Would stay here for staff alone. Was there for 5 weeks and all staff mentioned very attentive to my needs. December 11, 2013
Rated 4.0 out of 5.0 by Nice room and comfortable bed The New Hartford Holiday Inn was remodeled and the new look is very good including the Lobby, the room, the bathroom and the new furnishings. The Maid service is very good and the front desk people and others provide excellent service December 8, 2013
Rated 3.0 out of 5.0 by Bad internet service Do not plan on using the internet to get your work done. Been staying there on and off for over a year with very poor internet service. Had to use my cell phone for a wifi hot spot. December 6, 2013
Rated 1.0 out of 5.0 by Horrible Experience Hard to find unless you have a GPS. Also, I got the last bed in the city and had to stay there - even though I was in the middle of a group staying together for a junior cheerleading competition. They all had their doors open and drinking heavily - their kids running up and down the aisle screaming very loudly. I called the front desk to be told it would probably end about 9 or 10pm - At 11:05pm I called the front desk again and they asked the group to go in their rooms. When the staff left - these people yelled obsenities at us and pounded on our door and slammed their doors to make noise. They yelled awful things and we were getting very scared. I almost called the staff to escort us out of the building so we could leave - but had no where to go. We just wanted a quiet night to sleep and get back on the road. This carried on all night and was not given any satisfaction - only excuses from the front desk. Will NEVER stay there again!!! November 4, 2013
Rated 5.0 out of 5.0 by Great Service Hotel staff were very courteous, helpful and resposive to my needs. October 29, 2013
Rated 2.0 out of 5.0 by Not as enjoyable as my last stay I have stayed at this hotel on several occasions over the last few years usually having a pleasant experience. This stay did not compare to previous stays. Upon check-in they told me the room rate was going to be more than what was quoted on my reservation. I argued my point that I have never had a hotel change the rate on me upon my check-in. They honored my reservation rate. Then, although this is a non-smoking hotel, my room reeked of cigarette smoke. Although I did bring this to the attention of the hotel, I continued to smell smoke throughout my stay. This lead me to believe that someone next door or beneath me was smoking. Lastly, we left the room early in the afternoon and when we returned at 10PM, the room was never made up. When I notified the front desk they told me that the rooms are cleaned up to noon and that I was to call them and tell them I was leaving and wanted the room cleaned. If I only knew that, I would have called them. I have to say that each time I called the front desk for towels or extra pillows they were quick to honor my request. Hopefully, this is just an anomaly and not a systemic problem. I would have to give it a good thought before I stay again especially when there is a new Holiday Inn Express in Utica. October 23, 2013
Rated 2.0 out of 5.0 by Substandard banquet food I attended the banquet on 10/12/2013. The room seemed too small for the amount of guests and it was extremely hot. Coffee was left on the tables before guests arrived and by desert time, it was cold. I never heard of placing coffee on tables before the banquet starts. Isn't it customary to serve coffee witht the meal or desert? The main meal was lacking. The meat was cold and tough and the vegetables were cold and soggy. The only redeeming feature was the baked potatoe. In the bar after the banquet, housekeeping began to vacuum with a packed bar. Is this customary? On the flip side, the room was satisfactory and the restaurant breakfast was good. Other than that, not much else to say. October 18, 2013
Rated 2.0 out of 5.0 by Bugs in Bathroom, discussion with Manager. Stayed at this location and found bugs on the bathroom floor the last morning of my stay. I killed (1) a centipede and even put a bathroom towel around it to prove it was there. I made sure to tell the front desk and requested to have the manager give me a call about this concern/ disgust upon his arrival. 3 days went by, never got a call, so I called the manager. He apologized and stated that he never got the memo, but after checking the "log" he noticed the note. He stated, "well sir, it is the northeast, there bugs up here" and I thought this was an inappropriate response. I requested, that I at least get some points applied to my Priority Club account and he said he would do so, but 2+ weeks later I'm still not seeing any points applied to my account due to this disgusting bug issue. Disappointed in this "IHG" hotel and would never recommend this hotel primarily due to the Managers follow-up. (Keep in mine the folks at the front desk we GREAT!. ) October 1, 2013
Rated 4.0 out of 5.0 by Polite staff and excellent housekeeping staff Overall it was a very pleasant experience. The staff was very attentive and the housekeeping crew was excellent. The food was terrible. I would strongly recommend eating somewhere else. The coffee was luke warm at best even after complaining and getting a new pot. The pancakes in the AM were awful. Too bad the restaurant was not even close to the rest of the acommodations. September 29, 2013
Rated 5.0 out of 5.0 by Excellent hotel We thoroughly enjoyed our stay. We try to choose holiday inns wherever we travel and this one loved up to the standards we are accustomed to. September 2, 2013
Rated 5.0 out of 5.0 by Great for Business Travel Arrived recent early evening without a reservation and the staff could not have been more accommodating. Room was well appointed, clean and well made up. The restaurant in the building for both dinner and breakfast was very good and the wait staff very attentive. All and all a very good stay particularly considering it came about at the last minute. Many thanks. September 2, 2013
Rated 3.0 out of 5.0 by Refurbished Hotel We have stayed at this hotel in the past. Our past experience was that the hotel is conveniently loacated, but needed updating. The refurbished hotel is quite comfortable. The beds are comfortable, the room is clean, and the bathroom make-over is quite nice. August 31, 2013
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We are excited to announce that this property completed an extensive renovation on 06/01/2013. In an effort to ensure that our guests have access to the most relevant reviews we have removed any reviews posted prior to the completion of this renovation. IHG has not in any way considered the rating of individual reviews, all reviews were removed prior to the date listed above to ensure that our guests have the most up to date, unbiased reviews from real guests who have completed a stay at our newly renovated property.