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Rated 4.2 out of 5 by 83 reviewers.
Rated 5.0 out of 5.0 by Very Nice Great property! Clean, up to date and enjoyable. I really liked the Piano Player in the Lobby. What a great touch. July 8, 2014
Rated 5.0 out of 5.0 by Comfortable and courteous service Clean and comfortable. Courteous service ....................................................................................................................... July 3, 2014
Rated 3.0 out of 5.0 by Comfortable room, food service needs improvement. Arrived later than originally planned (about 9:15) but the front desk clerk was friendly and efficient so in no time I was in my room. I asked when the dining room closed and was told 10 so I went up to my room, checked out the room service menu and placed my order around 9:30 I was told it would be half an hour for delivery and it was, I had ordered calimarri and it was overcooked, tasteless and rubbery, the greens that it sat on on the plate looked as though they'd seen better days. Not a good start. The following morning I went down for breakfast and found a number of dirty tables and no hostess. As it turns out there was one waitress who was stellar in being attentive to her customers but with the number of people there didn't have the time to bus tables, act as hostess and also wait on folks. She did what she could and did it well. The food service was quick, it was hot and properly cooked. A man in a suit (manager?) finally came out and started bussing tables. He needs to learn how to stack a dish trolly efficiently. A second person in the dining room is definitely needed. I would stay there again but probably would find someplace else for dinner. June 28, 2014
Rated 5.0 out of 5.0 by Great stay Excellent renovations to this hotel. Don't be distracted by the exterior June 23, 2014
Rated 5.0 out of 5.0 by Everything was GREAT Loved everything, Comfortable Bed , Great staff, Great location to down town and resturants, but who needed another resturant the food at the hotell was perfect,, thank you Holiday Inn for a wonderful stay June 23, 2014
Rated 3.0 out of 5.0 by The food was terrible along with the service We were amazed when we went to eat at the restaurant for dinner. We should have taken a cue from no one was eating there and there was no restaurant workers to be seen. We stood waiting and waiting. Well we were in for a surprise when finally we were seated and then a disappearance act began again after serving us water. We both ordered an appetizer and I waited and waited for mine and when a waitress finally walk by I asked, "Are you going to serve me my salad?" Both of our entrees were nothing to write home about. The cod was dry and the tuna fish was disgusting. No wonder no one was in there even though there were cars in the lot. Our suite was very clean. In fact we gave the housekeeper 2 checks on the form we filled out. She also went and got us extra hangers and soaps. We did notice because we were woken up a few times an extremely loud rattling coming from the AC unit. The bath tub drain was very slow causing us to stand in water up to our ankles. Lamps needed near bedroom chair, chair in living room needed. But over all our stay was nice and we went out to eat a lot. The hotel is very convenient to the train station and downtown so we will stay there again when we come back to New London. June 21, 2014
Rated 5.0 out of 5.0 by Great value Great value for the money. Spacious, clean, well-appointed room, friendly staff, good food, nice atmosphere. Perfect for attending nearby sports event. Would definitely stay again! June 18, 2014
Rated 4.0 out of 5.0 by Differences I also recently stayed at a Holiday Inn in Biddeford ME. In the morning there was coffee, eggs, sausages, bacon etc. All of which was included. In New London it was $12 a head for basically scrambled eggs and bacon. I assumed all Holiday Inns would be on par with each other I guess they are not. I don't mind paying $12 for breakfast but there was not much bang for the buck there. June 11, 2014
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