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Rated 4.2 out of 5 by 140 reviewers.
Rated 5.0 out of 5.0 by New Hotel I was very pleased by the new hotel. I thought it was a great value compared to other locations. I hope to stay there again in the future. My only change is for the suite bathroom to be nicer. Otherwise room was plenty big. Staff were great as well! August 13, 2014
Rated 5.0 out of 5.0 by Great place to stay when you're just off the Long Island ferry This was the perfect place for us to stay after getting off the last ferry from Long Island. Free and ample parking space, comfy room and good breakfast (included in the room rate). August 11, 2014
Rated 2.0 out of 5.0 by Disappointed after previous great experiences at this location I checked in late with no reservation, but was treated very well by friendly and efficient reception staff, as usual. However, when I checked into my room, the AC was off, so I turned it on. But only heat came out. I called the front desk and was given instructions on how to set the thermostat and asked to wait 10 minutes. I did this, and the room went from 72 degrees to 74 degrees in a hurry. I called back, and the night manager came up to reset it himself (tokk him awhile because he was the only one on duty, I guess (1am). He reset it and asked me to wait about 10 mins. I did that and the room temp went to 76 dregrees. He said he would switch me to another room, which he did. However, this was now almost 2am, and I had to get up at 5:30am to go to Amtrak. A poor value for the money paid! August 9, 2014
Rated 5.0 out of 5.0 by Great stay Beds are very comfortable and the staff was very nice, love the shuttle service to and from Mohegan's, August 6, 2014
Rated 5.0 out of 5.0 by very nice rooms I highly recommend staying in new London H.I. very nice place August 4, 2014
Rated 2.0 out of 5.0 by This is not a good choice With the exception of very nice, polite line staff, this is not up to Holiday Inn standards. We will stay elsewhere next year. August 2, 2014
Rated 4.0 out of 5.0 by Room was fine - service at restaurant was ridiculously slow We stayed here one night to vist Connecticut College so the location was great for that...only a few minutes away. Our room was clean and good size. Nice to have fridge as I brought some food and drinks for my family. Not much around there so they chose to swim in the pool...seemed large and pleasant but was sooooo COLD! Literally, after 30 minutes, no one could even put their faces under - ridiculous! Another family said the same thing and got out and left. We did tell the front desk but nothing was done. We decided to eat dinner in the restaurant and, although the food was okay, we were the only ones in the restaurant and it took 90 minutes from ordering to get our food. Only one waitperson and he was also the bartender and delivered the room service. We almost walked out but the town is desolate and there was no place else to go and it was so late by then. Not sure w'ed ever return but was okay for one night. The area is a bit sketchy, in our opinion, and not a place we'd feel comfortable walking around July 30, 2014
Rated 5.0 out of 5.0 Excellent Stay We sincerely enjoyed our stay at the hotel and would try another Holiday Inn next time we travel. The Hotel was clean and the staff was ultra friendly. We enjoyed a nice bottle of wine on the patio and were able to walk downtown to restaurant row. July 30, 2014
Rated 4.0 out of 5.0 by Comfortable bed and gret service The room is clean and the bed comfortable. The staff was polite and efficient. July 27, 2014
Rated 5.0 out of 5.0 by Great amenities such as microwave and fridge This hotel exceeded my expectations. It was a great stay! July 24, 2014
Rated 5.0 out of 5.0 by Good location good price This hotel resides 4 walking blocks from the heart of downtown New London, CT. It is safe and easy to get around. The price is very reasonable, however they don't offer free breakfast like other places do. When there is a big tour group stay over night, the coffee break downstairs can be messy because they don't have a cleaning crew after hours. July 22, 2014
Rated 5.0 out of 5.0 by very good hotel and great guest service I stayed here to shoot the fireworks show for Sailfest with other pyrotechnicans. Even though the air conditioner did not work correctly ( the thermistat was on ice age or inbetween ), the rooms and beds were very comfortable and always clean. I had a room on the 2nd floor and our maid Laurie did a excellent job. She was very polite, always helpful, and gave 100%. It is a great hotel to stay at and we will be back next year. July 17, 2014
Rated 5.0 out of 5.0 by Great to go to Sailfest Great location to go to Sailfest. I don't like to write prose on a survey. I already answered your survey questions, that should have been enough July 17, 2014
Rated 5.0 out of 5.0 by Holiday Inn, New London Overall, this is a good place to stay. Check in and out, easy and fast. Room was spacious, clean, modern and comfortable. Location was good and near things we needed to be near. Our one problem was the hotel restaurant: One waiter on per evening, and he was also the bartender and I think, the room service delivery man. Never got salad or rolls, which menu specified we would. (2 nights of this). And our food each night took at least an hour to come to our table. When it did finally arrive, it was average. Thought that the long wait would mean it was excellent, but not the case. Breakfast here was better. Better service, better food. Just beware if you plan to have dinner here. With that said, the HOTEL itself was great. And our review is based on that, so we would definitely recommend staying here. July 14, 2014
Rated 5.0 out of 5.0 by Great location and large, clean room Stayed here when I drove in from out-of-state to see a show at Hanafin's. The hotel is easy to find from the highway, and Hanafin's is a short walk away. The place is clean, the rooms are large and have fridges, there's plenty of parking. I would have been very comfortable there for a much longer stay! The only thing at all that I would have changed is that the bed wasn't quite as firm as I like. The mattress felt new--everything looked new!--I just like a pretty firm mattress. For most people I'm sure it would have been fine. The staff are all very nice. I would definitely stay there again when I'm in the area! July 14, 2014
Rated 4.0 out of 5.0 by Great Hotel I stay here for business once or twice a month. Great hotel, great value. Nice rooms and very functional for working out of the room as well. nice desk areas and wifi July 12, 2014
Rated 4.0 out of 5.0 by Renovations Upgrade the Experience This property has recently been added to the Holiday Inn Chain. The renovations upgrade the overall experience. If you have stayed in New London and found the hotel less than pleasant, it is worth trying again. Not a HI Express, so be prepared to purchase your breakfast! July 12, 2014
Rated 5.0 out of 5.0 by Comfortable spacious rooms We stayed here for 3 days and found the location to be central to our destinations. I wasn't sure about the area it looked a little sketchy at first but seemed to be okay. The hotel was very nice and my 7 year old loved the pool area. We were able to drive easily to a mall, shopping and Mystic Seaport. The beds and linens were very nice and we slept well during our stay. The size of the hotel was nice so it wasn't a long walk to the rooms or the parking lot. July 10, 2014
Rated 5.0 out of 5.0 by Very Nice Great property! Clean, up to date and enjoyable. I really liked the Piano Player in the Lobby. What a great touch. July 8, 2014
Rated 5.0 out of 5.0 by Comfortable and courteous service Clean and comfortable. Courteous service ....................................................................................................................... July 3, 2014
Rated 3.0 out of 5.0 by Comfortable room, food service needs improvement. Arrived later than originally planned (about 9:15) but the front desk clerk was friendly and efficient so in no time I was in my room. I asked when the dining room closed and was told 10 so I went up to my room, checked out the room service menu and placed my order around 9:30 I was told it would be half an hour for delivery and it was, I had ordered calimarri and it was overcooked, tasteless and rubbery, the greens that it sat on on the plate looked as though they'd seen better days. Not a good start. The following morning I went down for breakfast and found a number of dirty tables and no hostess. As it turns out there was one waitress who was stellar in being attentive to her customers but with the number of people there didn't have the time to bus tables, act as hostess and also wait on folks. She did what she could and did it well. The food service was quick, it was hot and properly cooked. A man in a suit (manager?) finally came out and started bussing tables. He needs to learn how to stack a dish trolly efficiently. A second person in the dining room is definitely needed. I would stay there again but probably would find someplace else for dinner. June 28, 2014
Rated 5.0 out of 5.0 by Great stay Excellent renovations to this hotel. Don't be distracted by the exterior June 23, 2014
Rated 5.0 out of 5.0 by Everything was GREAT Loved everything, Comfortable Bed , Great staff, Great location to down town and resturants, but who needed another resturant the food at the hotell was perfect,, thank you Holiday Inn for a wonderful stay June 23, 2014
Rated 3.0 out of 5.0 by The food was terrible along with the service We were amazed when we went to eat at the restaurant for dinner. We should have taken a cue from no one was eating there and there was no restaurant workers to be seen. We stood waiting and waiting. Well we were in for a surprise when finally we were seated and then a disappearance act began again after serving us water. We both ordered an appetizer and I waited and waited for mine and when a waitress finally walk by I asked, "Are you going to serve me my salad?" Both of our entrees were nothing to write home about. The cod was dry and the tuna fish was disgusting. No wonder no one was in there even though there were cars in the lot. Our suite was very clean. In fact we gave the housekeeper 2 checks on the form we filled out. She also went and got us extra hangers and soaps. We did notice because we were woken up a few times an extremely loud rattling coming from the AC unit. The bath tub drain was very slow causing us to stand in water up to our ankles. Lamps needed near bedroom chair, chair in living room needed. But over all our stay was nice and we went out to eat a lot. The hotel is very convenient to the train station and downtown so we will stay there again when we come back to New London. June 21, 2014
Rated 5.0 out of 5.0 by Great value Great value for the money. Spacious, clean, well-appointed room, friendly staff, good food, nice atmosphere. Perfect for attending nearby sports event. Would definitely stay again! June 18, 2014
Rated 4.0 out of 5.0 by Differences I also recently stayed at a Holiday Inn in Biddeford ME. In the morning there was coffee, eggs, sausages, bacon etc. All of which was included. In New London it was $12 a head for basically scrambled eggs and bacon. I assumed all Holiday Inns would be on par with each other I guess they are not. I don't mind paying $12 for breakfast but there was not much bang for the buck there. June 11, 2014
Rated 5.0 out of 5.0 by A great weekend Staff very friendly. Nice hotel. No hot tub which would've been nice Free coffee 24 hours which was nice May 21, 2014
Rated 4.0 out of 5.0 by Pleasantly surprised in New London! My daughter is at Connceticut College and we usually stay at the Groton Marriott, Hampton Inn Groton and even Stonington Inn. We have met a few times with college parents to go to Hannifin's a few blocks away. What a nice hotel and walking distance to Hannifins. April 25, 2014
Rated 5.0 out of 5.0 by Great Stay Really nice hotel in a nice location. The main lobby was very large could have used more furniture to bring guest down to the lobby. Had an attached restaurant but didn't use it (Over priced#. The hotel was very clean as were the rooms. Nice pool area #could have used a hot tub). The entire staff was always smiling and very pleasant. Would stay there again. April 15, 2014
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