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Rated 4.2 out of 5 by 134 reviewers.
Rated 5.0 out of 5.0 by Amazing Stay Everything was great, pleasantly surprised! I had no issues with my stay and I will be returning in the future! March 25, 2014
Rated 4.0 out of 5.0 by Helpful staff, nice room We were originally given a room that was not made up, but this was immediately fixed amid many apologies. This was not a problem. We were given a suite instead. Very nice. But the pillows were a problem for us. This is the reason for the comfort ratings above. All four were much too plump for our sleeping comfort. Usually we find at least two very soft, not so plump pillows. One of us up used an inflatable travel pillow and the other a clean towel stuffed in a pillow case. In most hotels we find at least two pillows to our liking and this time it was to late at night to ask for different pillows. March 15, 2014
Rated 5.0 out of 5.0 by Great place to stay in New London! I recently stayed at this hotel and it was the best decision I made. The front desk personnel was very professional and genuinely polite. The room was excellent, well kept, clean and functional. I highly recommend this place if you are looking for a quiet clean and nice place to stay. March 7, 2014
Rated 5.0 out of 5.0 by Love the new look! Staff was very pleasant and helpful. Rooms are spacious and priced well! This is the 2nd renovated Holiday Inn I have stayed at in past 6 months. I will gladly choose a HI next time I am on travel! March 7, 2014
Rated 5.0 out of 5.0 by perfect place to stay Staff at front was was great to deal with had minor issues staff resolved immediately great to deal with!! February 26, 2014
Rated 3.0 out of 5.0 by Not perfect, but was not bad Weekend getaway planned. There was no hot water for the first night. Got good exercise jumping around in the tub. Location was convenient though and the staff was pleasant. The restaurant staff was slow and less than interested in getting things right. Pool was very nice. February 24, 2014
Rated 5.0 out of 5.0 by excellent I stay at this hotel several days a week for business. always a great experience. my last stay i had to extend my stay another day at last minute and they were extremely accomodating. February 15, 2014
Rated 5.0 out of 5.0 by wrestlingmom We recently stayed at this property with my sons youth wrestling group. We had 12 rooms all together. The entire group had a great time, especially the kids! They loved the large swimming pool the best. The food in the restaurant was average. The hotel was extremely clean and very comfortable.I would deffinitely stay there again. February 12, 2014
Rated 5.0 out of 5.0 by Wonderful staff and excellent service The front desk staff were very friendly, proficient and gave me a $20 coupon toward purchase of anything in the lounge, restaurant and snack shop. Too bad the breakfast doesn't start earlier. I had a 7am ferry to catch and needed to leave the Hotel before the breakfast lounge opened. They did have fresh coffee in the lobby though. February 7, 2014
Rated 4.0 out of 5.0 by Convenient location My son attends Conn. College, this hotel is very close to the campus and also close to all the city has to offer. Staff is very attentive and the renovations are outstanding ! I will miss this place when he graduates! February 4, 2014
Rated 5.0 out of 5.0 by Easy check in, comfortable room. I was staying in the area on business and stayed at the hotel. The check in was quick and easy. The room was clean and the bed was comfortable. I had no issues what so ever with the Internet when I used it. I liked the on site restaurant and bar as it was very cold when I stayed there. Overall good experience. January 26, 2014
Rated 4.0 out of 5.0 by nice hotel in down town New London. Unlike many Holiday Inns, this property is not located NEXT to the interstate, but instead in downtown. Yet the parking was very EZ and free. There was an onsite restaurant but we chose to go to Bank Street which had many places to eat. The rate here was much cheaper than the HI near the Mohegan Sun casino. January 10, 2014
Rated 4.0 out of 5.0 by Refreshing Enjoyed the new look--had stayed in the building when it was owned by a different chain. Granddaughter loved the pool. Again, it was updated from it's previous run-down state. December 29, 2013
Rated 5.0 out of 5.0 by quiet location, great staff Very quiet hotel. Almost empty parking lot right before Christmas. The older gentleman at the front desk was pretty awesome. Very nice and amiable. Glad we stayed here. Would definitely stay again. December 27, 2013
Rated 2.0 out of 5.0 by Bad food Worst excuse for a restaurant that I have ever experienced.Holiday Inn should not allow that type of establishment to be located under their roof.Location is bad with parking not being secured in any way.Spent the night thinking my car would be broken into. December 16, 2013
Rated 4.0 out of 5.0 by Thurston was great. After being rousted from bed by an early and false fire alarm, Thurston's (Thor's Stone's) attention to our problems at the front desk more than made up for the early wake-up call! December 14, 2013
Rated 5.0 out of 5.0 by Saver of my business while away the staff help me save a customer on my ebay business by helping with the paperwork and mailin at the front desk. They assisted us with our friends and the restaurant bill to be charged to the room. The room is brand new and very well furnished for a traveler - microwave & fridge. Will stay again when at the Casinos. December 5, 2013
Rated 4.0 out of 5.0 by Exceeded expectations in almost all aspects Great location and staff. Only a few minor issues and the were all corrected in a timely fashion professionally. Restaurant was slow/understaffed and could use help. November 20, 2013
Rated 4.0 out of 5.0 by nice room for the price Loved having a frig in the room, nice gym and pool, however, I didn't receive the wake-up call I asked for......I don't have an alarm on my phone and depend on the call......I woke up early on my own, thankfully. November 20, 2013
Rated 5.0 out of 5.0 by Ienjoyed my stay. Large room, Clean and fresh, everything looked new. I'll be back. November 15, 2013
Rated 5.0 out of 5.0 by Excellent service and very comfortable rooms As the parent of a student at the local college, I have had the need to stay overnight in New London several times and have always stayed at the New London Holiday Inn. The rooms are spacious, nicely appointed and very comfortable (my daughter loved the pillows). The staff at the hotel have always been extremely courteous and helpful. I highly recommend this hotel. October 29, 2013
Rated 5.0 out of 5.0 by This is a great place to stay! The room was very spacious and comfortable. The hotel clerks were very welcoming, as was the staff in the dining room. It is within walking distance to downtown, and only a two mile drive to Connecticut College, where our son attends school. This area has a shortage of good, affordable hotels. This new Holiday Inn is a welcome addition. October 22, 2013
Rated 4.0 out of 5.0 by Very comfortable and quiet room. The dining room / bar was extremely disappointing. Tables not cleared, floor not particularly clean, service inadequate and atmosphere just dreadful. Not conducive to eating 'in house'. F & B should be excellent, but was the worst I have come across in any hotel. Not surprising the dining room only had three tables filled when we visited and three couples walked out! The restaurant brought the whole of the hotel down, as reception was efficient and welcoming, the rooms good and the location of the hotel good. October 21, 2013
Rated 5.0 out of 5.0 by Best hotel stay I've ever had! This was by far the BEST stay I have ever had at a hotel! The Holiday Inn in New London, CT was the cleanest hotel at which I've ever stayed. The staff was very friendly and accommodating. I stayed at this hotel two weekends ago and I have already booked my next stay! Because of my train arrival, I had a special request to check-in at 6 am instead of 3 pm and they were able to honor my request at no additional charge. The location is perfect for travelers because it is very close to the Amtrak station! This was the most positive and pleasant experience. I would highly recommend it! October 21, 2013
Rated 3.0 out of 5.0 by It's ok for the money Room was clean and comfortable. Large bathroom. Some kind of party or function in the hotel one night left no plce to park. Cars were parked in the grass and in the lanes. Restaurant was terrible. Bad service when we actually got it. Waitress brought me the wrong food which I didn't notice at first as I was attending to my child. Waitress never checked on us so I couldn't tell her I got the wrong meal. Hotel was ok for the money. October 18, 2013
Rated 4.0 out of 5.0 by Great service. We received excellent service from the front desk and the staff overall. The only issue we had was we were not able to use the dining room. We waited for several minutes to be seated at a table and were never approached by a staff member. The restaurant was very busy, and it looked like there was only one server, who never acknowledged our presence as we waited to be seated. We ended up having to leave and drive to another restaurant for breakfast. Otherwise, though, we received very prompt, friendly, efficient service from the hotel staff, and I would stay here again. October 17, 2013
Rated 5.0 out of 5.0 by Great place to spend the night Exceeded expectations in all regards except that access by road is not obvious. October 12, 2013
Rated 5.0 out of 5.0 by Clean and comfortable Super clean !!! Everything was spotless! Restaurant was reasonably priced with great food & service! October 9, 2013
Rated 5.0 out of 5.0 by all around experience EXCELLENT!!!!!!!!!!!!!!! we are from the Boston area. my daughter got married, in Ct., the weekend of September 27, 2013. the crew at the Holiday were all kind, informative and overall nice to our guests traveling to the wedding, as well as my husband and myself and especially the bride and groom. Sophie the manager was beyond kind and answered all my questions. the people in the restaurant were also very good. thank you Sophie and crew for a wonderful experience. the rooms were beyond clean and we had everything we needed. October 5, 2013
Rated 4.0 out of 5.0 by Very new better pillows needed Food needs help home cooking not frozen.overall very clean great spot one of best sports bar around the corner September 27, 2013
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