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Rated 4.2 out of 5 by 298 reviewers.
Rated 5.0 out of 5.0 by Great service The room was clean and comfortable. Staff was very friendly and helpful. Good deal for cruise and park package. August 15, 2014
Rated 4.0 out of 5.0 by Weekend Trip This is a nice property to stay in particularly if you want to be close to the SuperDome or Hornets Arena. August 13, 2014
Rated 5.0 out of 5.0 by Great location, room and service. I stayed at this hotel three years ago, and since then it has had a make-over. It is a great location for a small walk to the French Quarter and other sites. The cost for a taxi to and from the airport is $33 each way for two people (less for more people). The room was very nice, and the bed was comfortable. The pillows were perfect. The service was great especially the concierge staff. I talked with two of them, and they were a great help and extremely friendly and fun. The food in the restaurant was very good. August 13, 2014
Rated 4.0 out of 5.0 by Courteous staff The staff was very friendily. They acted like they were glad you were there. Even the maids spoke to you. Very quick service. Rooms clean and food in the restaurant was great. August 13, 2014
Rated 4.0 out of 5.0 by Friendly staff We were very pleased with are stay at this hotel it was clean and the staff are friendly from the housekeeper to the front desk always had smile and good day for you. August 12, 2014
Rated 5.0 out of 5.0 by Great location This location was perfect, the price, the location, as well as the staff August 11, 2014
Rated 4.0 out of 5.0 by Close to the French Quarter but pricey I have stayed at this particular hotel on several occasions and have booked numerous rooms for my employees as well. Normally the rate we are eligible for allows for free breakfast and free parking. The breakfast has never been an issue but the parking seems to be hit or miss with the need to remind the front desk staff that we receive free parking. During my last stay I was underinmpressed with the attitude of some of the restaurant staff. I came down one day and asked for a cup of coffee to go and was charged for the cup. I presented my breakfast coupon and was told that it was for dine in only and only after protest was I able to exchange my breakfast coupon for a $2 cup of coffee. During other breakfast encounters I found a 18 percent tip added to the bill (tax and gratuity is not covered under the breakfast coupon) which surprised me since I ate the breakfast buffet. Talk about nickle and diming a guest. On the other hand, my experience with the bar staff was wonderful as was the menu they provided. August 10, 2014
Rated 4.0 out of 5.0 by Very Accomodating Except for Bartender (not Max) Had to wait for rooms for our party of 5. Manager was very apologetic then compensated us with free breakfast and a drink. Which he gave a voucher for the breakfast then escorted us to the lounge for the drink. Good right? The bartender on duty that night was extremely RUDE even in the presence of the manager! As we ordered our drinks he so grumpy, unprofessional and insulting everyone in our party were taken by surprise because we had done nothing to warrant this kind of behavior. After we ordered the drinks, all of which required no mixing, the bartender made us wait fo rthem about 30 minutes. One of our party was tired from traveling and waiting for his room decided to turn in. About 10 minutes later the bartender gets to the table with the drinks when he notice.the person that ordered the beer had left, the bartender then rudely stated "He made me pour that beer for nothing?" By now I'm getting upset with the way bartender is treating us so I respond " just leave the beer we will drink Iit or pay for it". The bartender then snatched up the beer and took it to someone else in the lounge! I could not believe it, needless to say this act made me boiling hot. From this point we all agreed not to leave a tip for him. It must have been his lucky day because we found a quarter on the floor and left that for him on a napkin. August 9, 2014
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