Rated 4.1 out of 5 by 158
Rated 5.0 out of 5.0 by Linda28 Wonderful experience!
We chose the first hotel we approached in the wee hours of the morning. We were greeted and assisted by friendly staff. This is an older building, but very well maintained. Our room felt like 1960-70's high-end ... very cool. Carpet was clean and bathroom tile was clean (I'm slightly neurotic when it comes to floors). The Warhol art was cool. We had a balcony, which was cool. The bed was comfy. The fridge was VERY cold ... it took a while to get it to the right temp #some of our stuff froze), but that is NOT a complaint. It was a short walk to the Dome and a few more blocks to some great eateries. All in all, if you want classic chic accommodations, you'll find this hotel very much to your liking!
December 1, 2013
Rated 5.0 out of 5.0 by BettyPonchosMom Excellent experience at your hotel
All staffers were knowledgeable and very helpful, even at 4:30 in the morning. Restaurant food was very good, wait staff responded fast and with good attitude to our special requests. Was great to have your staff call a taxi for us in the early morning. Only negative was hard pillow, but I may have mistakenly used your firm pillow, not the well labeled soft pillow, and I was anxious about getting to the train statin early, so the lack of sleep was more my issue than a hotel issue. I would definitely stay at this holiday inn again and would recommend it to family and friends. Thanks for a great stay in New Orleans!
November 27, 2013
Rated 2.0 out of 5.0 by HMBreath AAO Conference Stay
I have just returned from AAO in New Orleans and wish to provide some feedback about our Holiday Inn Superdome experience.
I am an avid traveler and found the property, location and service at the hotel to be sub-standard and greatly dissatisfying. Upon checking in and going to our room, we realized that the space had a strong unpleasant musky odor, not suitable for a short stay. By the way, when checking-in we were told that the hotel was full; however, when I called and complained about the room’s unpleasant odor, without hesitation, the Front Desk Manager, immediately changed our room to another on a different floor.
After visiting the other room, we moved there. Though a better smelling room, we noticed that the ceiling paint had bubbles, indicating water leak. Furthermore, the bathroom door was warped and would not close without great force and noise. We also noticed a “do not disturbed latch” on the door which we used and the following morning, had great difficulty unlatching (a most uncomfortable and stressful experience). We were stuck for about 15 minutes struggling to get the latch and door opened. We hesitated calling the front desk as they most likely would have had to break down the entire door to get us out. Fortunately, there was not a fire as we would have had serious problems. We mentioned this to the front desk; however, it was not addressed during our stay.
The first morning while being seated for breakfast, we were involuntarily lead through the dining room to a back room with unattractive undressed tables. The dining room was not full so being an Ambassador Intercontinental member, I thought we were being lead to an exclusive breakfast room; instead it was a “back-of-house” room. This room looked more like a place set-aside for hotel staff or vendors.
The other very unsettling matter was the undesirable location of the property. This hotel is located off the beaten path in the less desirable part of town, away from the safer tourist areas of New Orleans. Monday evening, we walked from the hotel to Bourbon Street to find dinner and passed lots of abandoned building with some undesirable folks simply handing-out along the way. My fiancé, while walking during the day, from the hotel on Loyola to Canal Street, was followed by a vagrant male. Fortunately, she was astute and brave enough to sense being followed and made a sudden about turn to let the perpetrator know she was on to him, causing him to stop and change his pursuit.
The bottom line is American Academy of Ophthalmology members and Exhibitors are respectable successful people who should not be placed in such a sub-standard hotel facilities and in such a bad/undesirable side of any city. I hope you will seriously take this under consideration when planning future conferences. By the way, I heard similar complaints from other attendees who stayed at the same property. Needless to mention that my Australian associates who traveled here, had similar accommodations at the same hotel for twice my cost. Why would this be? In all fairness, there were a few hotel workers who treated us nicely and we appreciated their good service.
November 22, 2013
Rated 5.0 out of 5.0 by Danno6996 Just got lucky
Cancelled 2 reservations to get this one. Location was excellent! View from the balcony was great! Room was spotless! Shower was awesome! I definitely would recommend Holiday Inn to anyone who wants to stay walking distance from all the action. We were an 8 minute walk to the Superdome. 15-20 minutes from the casino and Bourbon Street. Need I say more? Just pick up the phone and call 1-800-awesome! That's my story and I'm sticking to it!
November 20, 2013
Rated 4.0 out of 5.0 by Checksix Friendliest staff since long
We had chosen this place because of its nearness to the French Quarter. It turned out to be easy to find and access.
The friendliness that we were encountering entering the place and during the stay was unprecedented. That applies to every single person of the staff that we had to deal with!
We enjoyed the the first evening in New Orleans and were looking foreward to a good night sleep. Here it turned out to become a bit frustrating.
Although the beds were matching a good standard, so didn't the accoustic insulation of the rooms windows - it's single glas only and being so, not apropriate to the adjacent steets noise level.
This circumstance is just such a pity and I can just hope it will be fixed soon to make this hotel a highly recommendable place.
November 18, 2013
Rated 4.0 out of 5.0 by Char68 Accommodating Staff
The staff were exceptional!!
Scott your hurricanes were by far the best!!
November 17, 2013
Rated 4.0 out of 5.0 by PCCONNECTION1052 "Enjoyed"
The location was nice. Walking distance to Super Dome, French Quarters and Bourbon St. just park your vehicle. The room are spacious and very clean. "Will come back again!"
November 16, 2013
Rated 5.0 out of 5.0 by Cindy92 Clean room and accommodating staff
Being in New Orleans for a conference, I arrived early and left after check out times. The staff was able to give a room when I arrived and held my bags for me after I checked out. The staff was very polite and I felt safe in the hotel. They recommended a fantastic restaurant as well. My room was by the elevators yet was quiet. Friday night was loud on the street, but this was not the fault of the hotel. My only suggestion would be a soda machine on each floor. I could get ice and snack food if I wanted late at night without leaving the floor, but I did not find a drink machine. Overall excellent service and staff. Thank you!
November 16, 2013