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Rated 4.2 out of 5 by 371 reviewers.
Rated 3.0 out of 5.0 by Good Location & Friendly Staff If you're a non-driver, like myself, you'll appreciate the location as it's a few minutes walk from where the airport bus picks up/drops off. The hotel itself is large and as a result a little sterile in atmosphere however just about every staff member I encountered was friendly and engaging. Not able to comment on the bar or restaurant as I didn't frequent, it's New Orleans, there's a lot happening outside! October 27, 2014
Rated 5.0 out of 5.0 by Very Impressed This hotel has had a recent renovation, and it is great!!! From my greeting at the front desk to check out, I could not have been more pleased. All the staff were super friendly and went out of their way to be helpful. The room was large and modern, with very cool decorations. I love the fact that there's an extra sink right outside the bathroom--made it much easier for my sister and me to get ready in a timely manner in the morning. We went down to the bar for a drink and noticed that others at the bar had ordered food that looked really good, so we decided to follow suit. The risotto was as good as I've ever had, and the crab cakes were yummy as well. Since we were in New Orleans for a concert at the Arena, the location was perfect, just a short walk. All in all, this hotel really impressed us. Wonderful experience!! October 27, 2014
Rated 3.0 out of 5.0 by Decent location Close enough to the French Quarter to walk. Breakfast buffet food was cold even first thing in the morning. Staff helpful and polite. October 26, 2014
Rated 5.0 out of 5.0 by Excellent Hotel for Business Everything was good at the hotel. The only issue was the very old sliding doors on the patio did not mask much of the noise of the city. But the staff was friendly, the place was clean and safe. October 25, 2014
Rated 3.0 out of 5.0 by Met my needs We arrived at the hotel earlier than check in time. Since they didn't know when our rooms would be ready they suggested we keep checking in at the desk...really??? They mentioned much of the staff was on lunch and breaks. In my opinion, the front desk should have taken my cell phone number to call me when the rooms would be ready and offer to stow our luggage so we could start exploring the city. Breakfast-my husband and I arrived first; we asked for a table for 4. Our choices were a wait of 15-20 minutes or we could separate our party and seat 2 at a table right away. Since I was on vacation with my adult children I really wanted us to sit together. Luckily our wait was shorter! However; when my children arrived, they had my niece with them making it now a table of 5. The hostess again tried to break the group up when thank god a waitress offered to push two tables together! Wow why couldn't the hostess come up with that idea? I felt the front desk and hostesses were uptight and looking for ways to not help. Later that evening the bartender had no personality whatsoever. It appeared to be a real chore for him to get us drinks. If customer service isn't your thing what are you working in hospitality for? I hated having to use my room key to operate the elevator. I realize it is for security but it was inconvenient. October 23, 2014
Rated 5.0 out of 5.0 by Outstanding Hotel This was my first visit to New Orleans and I am so glad that I stayed at this hotel! The staff was friendly and helpful, the room was clean (although the bathroom was a bit on the small side). I liked the security aspect of having to use your room key in the elevator to access the guest floors. Not only am I looking forward to staying in this hotel on my next visit to New Orleans, I would highly recommend it to everyone! October 22, 2014
Rated 1.0 out of 5.0 by Not Happy The Wifi connection was horrible and it took forever to get service. Plus besides when I checked in I was not treated as a Platinum member. October 22, 2014
Rated 4.0 out of 5.0 by My Stay My Stay was pretty good,for the most part. There was some issues with towels and coffee. One day we had no towels. Had to inform housekeeping, and when the staff member delivered them, there was a negative attitude during delivery. I didn't get her name. I will say thank you to Damon or Damian, with the Maintenance department who promptly changed the air conditioning unit, in my room. At the beginning of my stay, I informed the Front desk my A/C unit was making a screeching noise. The Maintenance Tech, (not Damon/Damian), diagnosed the noise as possible impending fan bushing failure. I never saw him again, and the noise continued. I informed the Front desk again, two days later, with the same issue, and when Damon/Damion came to diagnose, He promptly decided the proper thing to do was change the unit. I greatly appreciate his prompt remedy as I was having trouble sleeping, due to the noise. Also, I had to stuff newspaper into the gap in the Sliding glass door to reduce the city noise which entered through the gap in the door. October 22, 2014
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