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Rated 4.3 out of 5 by 672 reviewers.
Rated 5.0 out of 5.0 by Great stay Wonderful staff!!! Assisted with every request promptly. November 25, 2015
Rated 5.0 out of 5.0 by comfortable bed and great service everyone was so friendly and helpful. they volunteered information and help everytime we ran into one of them. donovan on the front desk was especially friendly and helpful. also, we were provided a buffet breakfast every day for our stay with road scholar. the food was good and the food mostly hot when it was supposed to be and cold when it was supposed to be - except for the potatoes one morning . one other hotel in the past had miserable food but yours was invariably well prepared and good. November 24, 2015
Rated 4.0 out of 5.0 by Excellent service, accommodations, poor expensive food Staff was excellent in all areas. Accommodations clean and comfortable. Restaurant food expensive and awful. Crab cakes had no evidence of any crab. Shrimp in shrimp creole was mushy frozen shrimp and creole sauce not appetizing. Sandwiches at lunch were sub-par. Hotel very good. Find a better place to eat. November 23, 2015
Rated 5.0 out of 5.0 by Total value for money Such a great price-point. Definition of beating expectations and value for money November 23, 2015
Rated 2.0 out of 5.0 by Front desk was indifferent to my need to shorten my stay I had to leave early due to my Father in Law's death and they wouldn't help me change my reservation. I had to discuss this with Corporate to resolve the matter. November 22, 2015
Rated 4.0 out of 5.0 by Easy stay in Big Easy Front desk people were all very friendly and helpful as was the conceirge. One of the restaurant workers was not aware of the plans made for our group. November 22, 2015
Rated 4.0 out of 5.0 by Almost perfect I traveled here for business. I wanted to stay within walking distance of the french quarter and this fit the bill. The staff was excellent and very friendly. The bartender in the lounge was very personable and informative about where to go to see attractions and get around. Room was great, it was nice to have a balcony. Very clean, comfy bed. Even had good water pressure way up on the 18th floor. The only issue I have with this hotel is this: I called when I placed my reservation to see if there was a parking fee. I was informed there was a $29 fee, unless you were a AAA member, then parking was free. I made my reservation here with that information instead of somewhere else as my employer doesn't pay for parking if there is a more affordable solution. Upon arrival I was told that the information I was given was wrong and I had to pay the parking fee. It would have been nice to have the breakfast buffet like at many Express locations, but I understand that this is more of a tourist hotel than business, so not too torn up about that point. I would definitely stay there again. November 18, 2015
Rated 4.0 out of 5.0 by Enjoying New Orleans Arriving at the hotel later than anticipated and tired the staff noted and were quick to react to get me into my room with the least amount of issues. the proximity to the famed French Quarters was great and the walk around the area was safe and clean. November 17, 2015
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