Rated 4.2 out of 5 by 196
Rated 5.0 out of 5.0 by Jerry59 Great Bed
We really enjoyied our stay while in New Orleans. The Front Desk and staff took great care of us
October 1, 2013
Rated 2.0 out of 5.0 by SGL2013 Stay
Stay was okay. Parking garage another story! Parking garage was faulty -damaged my vehicle because of an iron pipe holding electrical wiring-, manager was arrogant acting like he didn't know what was going on after being told by Parkin attendant what happened and he would not even look at us walking by on his arrival-clearly avoiding us, security guard very nice, still NO word from anyone regarding your faulty garage! I will not recommend this hotel to anyone!
September 25, 2013
Rated 5.0 out of 5.0 by Shanta My visit
The stay and staff were wonderful. The bacon and sausage for breakfast had a metal taste but overall it was ok.
September 24, 2013
Rated 5.0 out of 5.0 by xviper757 Great Hotel, Ok location
The room, staff, and, food, were great. The lobby and the restaurant are on the small size. The staff was very friendly and
helpful. The location of the hotel is ok, a few blocks from the French Quarter and the Superdome. There is a Subway resturant and Walgreens a block way, north of the hotel on Loyola.
September 22, 2013
Rated 1.0 out of 5.0 by Westy1 Is anyone Home?
We are not use to having to pay for a parking place to sleep. Then when we got to the room and tried to turn on the TV…the remote didn't work and I'll be darn if the system to get to the channels isn't the hardest yet seen to date. Then TBS, TNT and one other channel we are use to seeing wasn't available (said no signal). Tried to contact the front desk when we weren't able to get the remote to work at least 3 times - No Answer. The remote had a loose battery and would work when you shook it. In the morning, I went down for breakfast at 6:30 only to find out that the buffet line didn't open until 7, so I asked for a cup of coffee - at a cost of $4 - wow! When I went up to the room, I reviewed the receipt only to find out that they had charged me a Accommodation fee…I am 67 and have never heard of that one. When we called the front desk to inquire about it - Again - No Answer. While I loaded the car, my wife went done to the front desk and they took that charge off…Oh, we paid for a 2 occupant room, but only got one ticket for the brunch…I find that CHEAP. When leaving the parking garage, we had to wait about 5 extra minutes for someone to open the gate and take our ticket. I could go on, but I think you get the drift.
September 10, 2013
Rated 4.0 out of 5.0 by Mandy15015 Great Place
My friend and I stayed at this Holiday Inn for a long weekend. We went to New Orleans for a quick weekend vacation and to enjoy Borboun Street. The hotel was very close to the French Quarters which made it very convinient. It was the first time both of us had visited so we did not have a lot planned. The conceirge whose name was Tom helped us out with this. He gave us a complete map of the area and helped suggest places to go eat and showed us where a lot of tourists went during their trip. He also set us up with a City Tour that fit into exactly what we wanted to do. I have never had such a helpful concerige and I would recommend going to him with any questions you might ahve while visiting.
September 5, 2013
Rated 5.0 out of 5.0 by martz Personal Touches
Needed to get away and made reservations at the last minute. We arrived earlier than expected. The front desk staff was great! The staff didnot give the typical "so what do you want us to do response." They allowed us to check in a bit earlier than 4PM and gave us a great room.
Patrice at the front desk was always welcoming and knowledgeable. But, when Edward offered to assist me because I laid out by the pool a bit too long, I was truly grateful. He ensured I was alright as we talked. Although he had work to do, he demonstrated a gentle, caring attitude. Thanks Edward!
I have stayed at hotels all over the country and haven't found the depth of caring and pesonalize #genuinely friendly# service, as I found in this hotel.
I will be back without a doubt and soon.
September 4, 2013
Rated 5.0 out of 5.0 by CA86 Great Overall
This hotel is by far the best I've stayed at. From the very first day we checked in, till the day me and my wife departed, the staff treated us like pure royalty. Everyone greeted us with a big smile on their face, no matter how many times we passed by the lobby. Our room was very well maintained and they did a great job cleaning it daily. I have nothing negative to say about this hotel. I will definitely recommend this place to anyone visiting the area.
August 27, 2013
Rated 1.0 out of 5.0 by NotsohappyNic Cancellation policy stinks among other things
I usually never write reviews but i felt this was necessary. I booked a book early and save room for work. I called the night before to ask about the cancellation policy. I was told if I cancel the room before 6PM the day of the reservation there would be no charge. The day of check in, I decided I wanted to cancel so I called the hotel to do just that. Well it was a different story. Since it was a book early and save room it was nonrefundable. So I had to stay at the hotel so I could at least get reimbursed through my company. Being as happy as I was already when I got into bed that night the comforter smelled like men's cologne. That's it! Never staying there again!!!
August 23, 2013
Rated 5.0 out of 5.0 by LADYDAY GREAT SERVICE
THE HOTEL WAS ONE OF THE BEST i HAVE BEEN TO. ALL THE EMPLOYESS WERE VERY FRIENDLY. HELP US WITH PLACES TO GO VISIT AND PLACES FOR US TO GO EAT.
I JUST LOVED THE GREAT CUSTOMER SERVICE THAT WAS RECEIVED.
August 23, 2013
Rated 4.0 out of 5.0 by Warrenee Water temperature
Overall the hotel was very good. The staff was great; the food in the restaurant excellent; the bar was good; location great. However, in the mornings the water temperature was, at best, tepid. It seemed to warm up later in the day. The value was pretty good for a large city. Parking seemed a little expensive though.
August 23, 2013
Rated 5.0 out of 5.0 by Whosoever Everthing that I needed was right there at my finger tips. The bed was very comfortable. This is where I stay whenever I come to New Orleans.
I most certainly would recommend the Holiday Inn Superdome to anyone travelling to New Orleans.
August 22, 2013
Rated 4.0 out of 5.0 by Djnjb Perfect location
My experience was amazing! I stayed at the hotel near the superdome in New Orleans. We parked at the hotel then walked to football game. Later we decided to go out for some fun. It was a short five minute walk to Bourbon street....when we woke up with a hangover, the breakfast buffet turned out to be the perfect cure!!! Thanks guys. I had a great weekend!!!
August 20, 2013
Rated 2.0 out of 5.0 by Raiders00 Concerns
Considering ongoing football game (NFL preseason Game) croud the hotel staff maintained professionalism and that made the welcome that much smoother. I think one more person at the reception desk during pick hour(s) could make it faster and even more of a smooth welcome to the hotel. I had a few issues that were quickly fixed, but those concern could have become a very big issue (did happened) assigned my room to someone else with our stuff already in the room and had me checking out when we were staying an additional night.
August 20, 2013
Rated 4.0 out of 5.0 by 8thwunder accessible to Superdome!
Very convenient--our room even had a working balcony!
August 20, 2013
Rated 4.0 out of 5.0 by PastorP Enjoyed the Stay For The Most Part!
While in New Orleans for a two night stay, I enjoyed the beautiful décor of this hotel. Recently remodeled, parking was great, the bar and its lighting was mood setting, and the guest services was great.
Only one complaint, which was not of the fault of the hotel... too much construction noise from a beeping tractor all night long. I informed the front desk and they immediately offered me another room on the other side of hotel.
I give this hotel 4 stars.... if asked, my answer would be YES!! Great place to stay!!
TP from Houston, Texas
August 15, 2013
Rated 2.0 out of 5.0 by weino1011 lied to about parking and availability of free breakfast
although our room was nice and the location was right on bus or trolley lines to downtown we were repeatedly given wrong information regarding parking and meals. We spoke directly to hotel staff on 3 occasions prior to our arrival and were told price of parking was inciuded with our room rate and were also told that there was a complimentary continental breakfast available. On arrival we found parking was an additional $24 plus taxes (total $26.88 for one night). This was more than the parking would have been for our less than 24hr stay had we just driven into the parking with no hotel stay. There was also a continental breakfast available only for an additional charge. Desk staff were rude on the evening and night shifts although the day staff were friendly. I would not recommend staying here unless you are comfortable with being given false and misleading information as to what is included in your room rate
August 13, 2013
Rated 4.0 out of 5.0 by Ken212 Extremely comfortable bed but noisy a/c
This is my first call hotel when I travel to NOLA. I've stayed here hundreds of nights in last 25 years, and the staff has always been the best! The remodel rooms and beds are also great and comfortable, but the AC units in some rooms are very noisy - in my last room the ac was so cold, when on you froze and was very loud, when kicked off it was too hot. The new bathroom tub has also come unglued and was popping up as you stepped on it.
So this particular night was one of the worst I have encountered at this property, I am sure they will make upgrades to correct these problems!
August 13, 2013
Rated 4.0 out of 5.0 by Rusty38 Bad A/C unit/Otherwise very worth the visit and $$
Everything about this older but renovated hotel was great except a maintenance issue. The A/C made a very loud whining noise all night and I didn't get much sleep and I certainly wasn't getting up and calling maintenance in the middle of the night. We were there for the Saints game and didn't get back in the room until late that night so I didn't know about it. I have stayed there before and will stay there again this coming Friday for another game.
August 12, 2013
Rated 5.0 out of 5.0 by Britny Great stay!
The holiday Inn was a great place for us to stay in June. I loved how clean everything was and how great the staff is. Perfect location for us as we had our 2 year old with us. It was away from all the commotion at night but walking distance for us during the day. We had an amazing time in New Orleans and we hope to come back soon. When we do we will be staying with the holiday inn crew again!
August 12, 2013
Rated 4.0 out of 5.0 by jackie1014 Wonderful service
The service received from the staff was excellent. They were professional, polite, and very helpful. They made my stay extra special.
August 11, 2013
Rated 5.0 out of 5.0 by Caline07 This is the place to stay
When traveling with three children ages 7 and under we have learned that it can prove to be difficult. This Holiday Inn took away all the difficulties and replaced them with a wonderful experience. The amenities such as the laundry and parking are perfectly suited for us. The room was very clean and spacious; and the rooftop pool was also a bonus :) The employees there are extraordinary and went out of their way to say hello and chat with not only us but our kids as well. The restaurant food could use some improvement but we chose it because the kids, since they were under 12, were supposed to eat for free. We ended up getting charged for one of their meals but did not worry about getting it corrected because we were so pleased with everything else. This is an exceptional place and will be our only choice when staying in New Orleans.
August 9, 2013
Rated 5.0 out of 5.0 by Zetta My Family Reunion
My time there was very relaxing and the staff was also very helpful with their suggestion.
August 5, 2013
Rated 2.0 out of 5.0 by RS35 The worst stay in recent memory
This stay is one I won't soon forget. First of all the parking cost was a very expensive and unnecessary addition to my bill. As a registered paying guest, parking should have been free. I also endured three nights with an A/C unit that had a sound akin to a diesel engine and it severely disrupted my sleep. The bathroom water pressure was less than adequate. A thick spider web (meaning it had been there a while) was clearly visible between the top of the curtains and the wall and to top it off, I was visited by a huge beetle hiding near my luggage on the day of departure. Long story short, I have expectations for my chosen lodging locations and I know for a fact, that I won't return to this location ever again.
August 4, 2013
Rated 2.0 out of 5.0 by MtRushore Poor service and overall value
Just overall poor. Customer service was horrible, food and service was not good and room was below average.
August 3, 2013
Rated 4.0 out of 5.0 Good location and confortable room
The room was really confortable and clean, i like the the room with fridge . The location is very good. The only thing i didnt like was the air condition: windows were dirty.
August 1, 2013
Rated 5.0 out of 5.0 by Mimigirl Guest of the Day!
I had an amazing experience I have been using IGH for many years especially Holiday Inn
When I arrived I was welcome with a warm welcome and to my surprise I was given a gift bag with treats and a letter stating I am the Guest of the Day
I was coming from CA had a booking already made with Crown Plaza which I tried to change as I needed to spend more days in CA to finish with doctor but the Crown Plaza Customer Service Agent I talked to on the phone told me that I can't change or cancel my reservation even when I had explained that I had to because of doctor's appointment she said oh we can't help you I told her I am a member of IGH and should be given consideration after many years of using this Hotel Group and never ask for anything.
Confused depressed and upset the surprise from Holiday Inn really brought a smile to my face and made my day to know that I am appreciated and honored is awesome
I am a very Happy Guest
July 28, 2013
Rated 3.0 out of 5.0 by Belfast1965 Staff check in
After arrival at the hotel, I was greeted by a member of the staff. She was attempting to accommodate three guests and another staff member simultaneously. This was unacceptable, as a Priority Club member I expected the staff to be more attentive, courteous and informative. The lounge closed at 10:30 pm I was not pleased with this policy.
July 28, 2013
Rated 3.0 out of 5.0 by jose21us Elevators and Restraunt
I have stayed in this hotel around 5-6 times this year. My last stay I was really disapointed....
My stay was for five nights. The bar is closed down so they have a lounge in the back where the service is really slow....
The worse part of the whole stay for me was the elevators. There is only 4 elevators in the whole hotel and half the time some were down for maintance. It took 10 minutes one of the times to get an elevator to the 17th floor to go down to the parking garage.
Also one of the days I asked for towels and they never came to the room....
I really did feel this time around I did not get the service I am use to getting for being a Priority Gold member.
July 27, 2013
Rated 3.0 out of 5.0 by Meegan45 Leaking ceiling in bathroom, slow check in, air
leaking ceiling in bathroom woke me up during the night,slow check in staff members attending 1 check-in (All staff) waited and waited, I asked staff to continue with my check-in before waiting on someone else and construction was eyesore
July 26, 2013