Rated 3.7 out of 5 by 734
Rated 5.0 out of 5.0 by Maritza215 GREAT Location!
My fiance and I had a great experience here; from the customer service at the front desk, to the room service, to the comfort and cleanliness of our room. It was right in the middle of everything and we walked everywhere - no need for a car.
July 18, 2014
Rated 1.0 out of 5.0 by Sotas45 Dirty accommodations
The hotel was dirty ... I will never stay at a Crown Plaza agian. Carpet durty, glassware looked like a high school science project, hair in the sink upon arrival, broken fixtures. Worse accommodations since my military experience in VietNam.
July 17, 2014
Rated 5.0 out of 5.0 by Ching57 Great customer service.
Top-notch clean and classy hotel. The service was awesome and people very friendly and cordial.
July 17, 2014
Rated 1.0 out of 5.0 by schergs missing items from car
I stayed at this hotel for one night. The room was fine, but you have to use the valet parking. Upon leaving the hotel, I realized that my cellular telephone that I use for music was missing from the car. After calling several times I was told that the parking is separate from the hotel and the hotel is not responsible for any parking issues. They said that someone from that company would call me, and they never did. Unless you are walking, I would not stay in this hotel.
July 17, 2014
Rated 3.0 out of 5.0 by Andrea40 Mixed review of service.
This hotel was packed, and put a strain on the service. The bed was comfy, the cleanliness was adequate for me. Others in our convention said they had really dirty rooms.
The ice maker on my floor was out of service the entire stay, so I had to go to another floor to get ice. The pool had a sign that said closed due to inclement weather, but people just went ahead and used it anyway. Confusing.
The conference meals were OK. I am gluten free, and advised in advance. They seemed to have trouble coming up with the meals at first, but then did find some basically bland food. They served me regular food, and then had to pull it away when I advised of the need for gluten free, kind of tacky service. No real desserts, when I asked for sherbet or ice cream, the response was, that was way over in the kitchen, and no effort was made to accommodate my request.
Many times the room was not cleaned until late in the afternoon, after being left available for cleaning starting at 9AM.
Location, of course was good. I had a room that did NOT overlook Bourbon street, so it was thankfully quiet. Others complained of noise, etc all night.
The restaurant Bourbon House, which I understand is not affiliated with the hotel other than location, had an excellent gluten free catfish with pecans meal!
July 16, 2014
Rated 4.0 out of 5.0 by PilotBarbara My Stay in the noisy city
First of all there are not enough front desk associates way too long to get anyone to help you. The telephone was a disaster, tried calling but it rang at least 50 times NO ONE answered or said please hold. The room key cards are not the best three to four new cards for a 6 day stay.
Second of all our room was next to the elevators, all night long there was noise from them coming and going. If one side was shut down for one evening and the other side for the next it would give the guests a chance to get a good night sleep.
Thirdly, food served at the banquet was not as advertised. I believe that the fish we got was not grouper at all but some other type of fish NO one at our table ate the fish it all went back to the kitchen Size of fish was good but not the veggies or the other items on the plate.
Location was great, bedding was also super and comfortable, We received two small bars of soap, one was so soft on the 4th day we finally got a second. No second on the bath soap which was not very big by the 6th day. Stingy on the amenities. I didn't like the fact that Wifi was only for 24 hours never told to us when we checked in or else I would have used the business office rather than my own computer which I carted for just that purpose.
No recognition of ING membership no newspapers, welcome bag etc.
July 16, 2014
Rated 2.0 out of 5.0 by Pilot Carolyn Filthy Room #1227
Having stayed in numerous, incredible Crowne Plazas all over the US, this room was the worst, ever. The bed was four feet off the floor and I am only 5 feet tall. I cold not get into the bed. The floor had not been vacuumed and black ugly mold was everywhere in the bathroom. The faucet was coming out of the wall and the grab bar was not attached. The metal shelves were bent where they had been used a s a grab bar. The carpet was shredded at the bathroom entrance and moldy. Food was ground into the carpet and unknown spots were all over. The room was never made up until early evening and the beds not made. I had to teach the maid how to tuck in a sheet. It took 3-5 phone calls for service each day. The front desk was polite and courteous, but help never came. An assistant manager insulted my roommate, calling her an "old lady" and chided her for wanting a clean room. While the public areas and food were excellent, the rooms were worse than a cheap motel.
July 16, 2014
Rated 5.0 out of 5.0 by Jutmog Beautiful City with Great Hotel Location
Visited the Astor Crown and attended a convention for several days. We found that the hotel was a perfect location to the center to everything fun in NOLA, being right on the corner of Bourbon and Canal St. The Hotel was beautiful inside and out with spacious rooms that were very clean.
Only negatives was the valet was constantly backed up, which they need more employees to take care of the guest in a timely manner. Also, the staff at the front desk seemed annoyed when we would go up to ask questions about services or charges on the accounts. A smile would go a long way...
Overall, the experience at the hotel was enjoyable and I would definitely return to the city and stay again at the Astor Crown Plaza in NOLA.
July 15, 2014