Rated 4.2 out of 5 by 165
Rated 5.0 out of 5.0 by happytraveler50 Can't wait until next year!
This trip is an annual trip that I take for the High School football championship games. I had not stayed at this hotel in many years. What a fantastic suprise this stay was. From the first contact with the front desk till the day of checkout, the total experience was great.The staff went out of there way to make me feel at home, the room was perfect, and the breakfast was the best I have had. The location is perfect and within walking distance of anything you could need or want to do while in New Orleans. I travel extensively with my job and rank this stay up with the best i have ever had. I look forwardto many more stays at this HI location.
December 18, 2013
Rated 5.0 out of 5.0 by RollOut55 All in all great experience
Room was comfortable, clean, and had all amenities needed. Front desk was very accommodating and helpful.
Restaurant could have been open later, with a more cheery/helpful bartender.
December 18, 2013
Rated 2.0 out of 5.0 by RFC421295 Great Location / Needs Simple Room Maintence
This hotel is in a great location, has good food, and well designed/functional facilities. Our room was on the 12th floor and at first seemed like a nice accommodation. During the next 6 days, however, we discovered some disappointing maintenance shortfalls:
Non-functional toilet flush mechanism
Cold water faucet broken
Clods of unidentified brown material on blanket
Sagging bathroom door preventing closing
Water soaked carpet outside bathroom door
Slide locks on doors did not line up and were nonfunctional
Broken clock radio volume control
Bathroom sink stopper not working
Obviously, management and maintenance department are in need of replacement, or at least some serious training and frequent evaluation.. This COULD be a great hotel.
December 16, 2013