Rated 4.0 out of 5.0 by SecurityConsultant Great Customer Service
I travel a lot for work and I always base my stay by customer service. The front desk staff is always accommodating to your needs within their abilities per corporate. As always, my stay started off great as I was greeted by a professional and energetic staff member known to me as Liz. Though there were some issues with my key cards, Liz ensured I was compensated and had staff bring me new key cards.
Johnny and Ruby always provide great service in the dining area, especially any bar needs. The breakfast staff is always personable and accommodating as well, they always remember the little things that I enjoy for my breakfast needs! I will have stayed in this specific hotel for 44 nights at the conclusion of this stay. The only thing I can say that would need a little extra attention would be other peoples hair in the bathroom that happened to be left after cleaning.
Again, kudos to your staff. If there is a reward system in place I recommend the aforementioned to receive something.
May 17, 2013
Rated 5.0 out of 5.0 by Bettts Very great service
All the staff from the guys that got me cabs to the housekeepers were most helpful and tried to make my stay as pleasent as possible. The front desk personnel were most helpful especially Stephon. The rooms were clean and neat. Thanks for a good stay.
May 17, 2013
Rated 4.0 out of 5.0 by Chez12345 Great location
I have stayed here a number of times due to its great location, with fabulous bars, restaurants and shops really close by. I often shop alone in the area and feel totally safe.
The rooms are clean and comfortable but a little small - but that doesn't usually bother me as I am out and about so much.
Bar is a little lacking in atmosphere.
Great service from bell staff who organised an excellent transfer to the airport.
May 16, 2013
Rated 5.0 out of 5.0 by BugAlugs100 Such a GREAT location and nice price to match
My third time at this, which makes it my Manhattan home I suppose. The location cannot be beaten with easy access to metro lines taking you to all the heavy areas. OR.. OR I say you can just hop around the corner to the boutique shops and enjoy all the same brands and corner shops without any of the insane footfall of 5th Avenue.
The hotel itself has great staff and I loved the service from the doorman and the concierge team. They arranged anything I asked for them at a good price and with great advice.
I'll be back here soon enough :D
May 15, 2013
Rated 5.0 out of 5.0 by DownUnder2013 best location, great value
Holiday Inn SOHO ....central location... by subway, right by China-town and Little Italy..
NEARBY: lots of down to earth priced Chinese & Italian bakeries, restaurants, fish-meat-grocery, chemists, coffee shops, banks and of course great SOHO shopping area..
SHOPPING: Lafayette St is a busy street [like most of Manhatten] and fabulous shopping in SOHO area. .. " shop to you drop heaven "
STAY: stayed 10 days..
Checking In was a breeze.. efficient and friendly staff.. upgraded to wonderful sunny 13th floor as Priority Club member.. ENJOYED the complimentary coffee facilities, comfortable bed and watched lots of great TV on large flatscreen TV..
STAFF were very helpful from the doormen, stephen and liz at front desk , cleaning staff .. they all made us so welcome and felt at home.
WIFI... Free .. i needed to printouts and used the in-foyer computers... [small charge]
CHECKING OUT: was a breeze..
RETURN: thoroughly enjoyed our stay and would love to return to this hotel in NEW YORK..
May 15, 2013
Rated 5.0 out of 5.0 by bandr2009 Free Trip To New York
My boyfriend won a trip to New York from a radio contest. This was our first visit to New York. The hotel was excellent and in a great location. The room was small but very clean. We are from the south and hotels in the south usually have a free continental breakfast. We were very surprised when we found the continental breakfast at this hotel cost $18.95. However, we were able to find street vendors right outside the hotel and a Dunkin Donuts was across the street. This hotel was in walking distance of China Town, Little Italy and the entrance to subway. The bellman was very helpful and very friendly. Overall we had a great time in New York and if we come to visit again, we would definitely stay at the Holiday Inn Soho.
May 13, 2013
Rated 3.0 out of 5.0 by Richardnb Good location
It's a good location . Easy to go shopping nearby and do sightseeing.
Also, can find good Chinese food . Each day, walking in the street ,you seems in the one of cities in China. You can speak chineses at the hotel...amazing!
May 10, 2013
Rated 5.0 out of 5.0 by jbigles HOME AWAY FROM HOME
I LIVED IN THIS HOTEL FOR 6 MONTHS/2013 AND THE STAFF MADE ME FEEL LIKE PART OF THE FAMILY. I CANNOT WAIT TO GO BACK TO NYC AND STAY IN THE
SAME SOHO HOLIDAY INN. BEAUTIFUL CITY VIEW IN THE
14TH FLOOR, I COULD STARE FOR HOURS AT A TIME. LOVED MY ROOM AND THE STAFF, THEY MADE ME FEEL VERY WELCOME. THANKS HI SOHO. "I WILL BE BACK" JEJE... :0)
May 8, 2013