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Rated 4.3 out of 5 by 276 reviewers.
Rated 2.0 out of 5.0 by Quality of the amenities deliberately declining This hotel is closing in August for remodeling and re-branding as a different hotel chain. In the mean time, the amenities provided by the hotel have been declining. I'm a frequent guest of this hotel, with probably 50 nights of stays over the last year and a bit as I travel to NYC once or twice a month on business. I've become accustomed to the level of amenities provided over that time, and was disappointed to discover they no longer provide shampoo/conditioner/lotion in the rooms, a single hand towel and wash cloth. No spare roll of toilet paper, so I hope housekeeping is on top of the (partial) roll that's in there! Very disappointing to see the degradation in quality; these are small things, but have become expected. What business traveler hauls around shampoo these days? July 17, 2014
Rated 5.0 out of 5.0 by Clean rooms Rooms were clean. Staff was very friendly, knowledgeable July 16, 2014
Rated 3.0 out of 5.0 by comfortable but terrible service Asked to replace lightbulbs in bathroom but they didn't so I couldn't see in there. Asked for laundry service but they didn't take the laundry which left me without a clean shirt for the following day. They say they have shaving cream if you forget yours but they were out. They're restaurant is under renovation and the roof bar closes early. There is no minibar in the rooms for refreshments. Front desk staff always sound miserable. Only stay here if you can get a fantastic price and have no expectations for hotel services. Rooms themselves are clean, comfortable and modern. July 12, 2014
Rated 4.0 out of 5.0 by A room with a VIEW The room was large and beautiful! The view from both windows of the Empire State Building were amazing! The bed was very comfortable! The sitting area was very nice and cozy too! The room service for breakfast was so good - fast service and food was very good! The internet and vast tv channels allowed for relaxing time. July 11, 2014
Rated 3.0 out of 5.0 by rather close to times square Roomcleaning should be improved. 4 out of 7 days we had no towels, coffeemashine was not cleaned and cups and coffe not replaced. Waiter (male) in restaurant was directly inpolite. July 11, 2014
Rated 4.0 out of 5.0 Did not provide proper service to Platinum member I am not satisfied . They must consider to provide better service for the Guests . Must follow the guidelines of IHG membership benefits to be provided also July 10, 2014
Rated 5.0 out of 5.0 by Great service and clean room The room was very clean and comfortable and the staff was very friendly and helpful. Hair dryer did not work and staff quickly replaced. Had some trouble with air conditioner but not major problem. July 4, 2014
Rated 4.0 out of 5.0 by Good value, Comfortable This hotel was a very good value for the cost. Room was comfortable, staff was very friendly. This is a 8-room/floor hotel right at Herald Square. Overall more quiet than many NYC hotels. July 4, 2014
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