Rated 5.0 out of 5.0 by Pimenta Staff
Hello! I stayed in Holiday Inn 31 st and I had a great time. The hotel is clean and confortable. The hotel satff is well prepared, specilally Joe that help me and my husband whenever we neddeed. We will strongly recommend the hotel to our friends.
June 14, 2013
Rated 5.0 out of 5.0 by Avery1 Friendly Staff and Excellent Location
This hotel has a friendly and helpful staff, and the location is superb. It is within walking distance of attractions, restaurants, and theater, and Amtrak and subway are also close.
June 7, 2013
Rated 4.0 out of 5.0 by jelijo First time in Manhattan
he best thing about this hotel is the location, between 5th and 6th with access to Broadway and easy walking distance to Times Square, NBC Studios and a few minutes from the Empire State Building. If you love to walk around the city, then this is the place for you. The front desk staff are also a very strong reason to stay here. They are great. When we were leaving we had planned on using the train to get to Long Island but realized there were too many steps what with our suit cases. So person at front desk recommended a car service, which he arranged for us. Was very impressed. Now, the other side, being a first timer to the city, did not realize how small rooms would be and with three people we were severely cramped. The beds were also a little too hard and the set-up with the bathroom sink left little room for our stuff.
The restaurant was nice, but found service very slow, especially one lunch when there were few people in the restaurant. Would I go back? Hard to say. The price was right, as was location, but too cramped.
June 5, 2013
Rated 1.0 out of 5.0 by yasmar Good place to stay
Front desk staff were excellent and with their knowledge of the area we were able to plan our stay much better.
12 minutes walk from Times Square and all the great shopping and theatres.
The hotel does not have any views but was modern and the staff overall were great.
Hats off to the front office staff for their help.
June 3, 2013
Rated 2.0 out of 5.0 by BillingNightmare48 Hotel Billing - Awful
I experienced a horrible issue with billing.....in addition to charging my card before arrival (without notice). We changed the card to be billed at the time of arrival. After confirming several times there would be no additional charges to the card used for the reservation. After checkout we found both cards (the one used for reservations and the one used at final checkout) were BOTH charged AND BOTH were charged TWICED!! The inability to bill accurately ruined the whole stay, therefore I would not stay here again
June 3, 2013
Rated 5.0 out of 5.0 by Dollars I'd recommend the place
Don't let the fact that it isn't a Holiday Inn Express deter you from staying here. I was a bit leery but their decision to not become a HI Express was clearly a conscious choice on their part and neither an inability to meet the standard or an unwillingness to invest into their own property. They've done a great job of maintaining and renovating their property. I imagine the big reason why they chose to avoid the HI Express brand is because they have a full service restaurant/bar in the lobby and are unwilling to kick them out so they can give free breakfasts.
Staff was knowledgeable and friendly. I called down to the front desk for suggestions, he was with someone checking in and said he or someone on his staff would call me back. They did inside of five minutes. The bed was great, sheets were everything you'd expect. Lovely place.
Expensive but no more than any other hotel in NYC of similar quality.
May 28, 2013
Rated 3.0 out of 5.0 by Bo1963 OK for NYC
Staff was friendly. Rooms were nice but small. Neighborhood was not too nice and gym was really bad.
May 22, 2013
Rated 5.0 out of 5.0 by Graza Our stay for 6 nights mid May 2013
This hotel was all good for us. Right in the middle of mid town, steps away from many restaurants and 2 subway stations. Bed was enormous but then then where we come from such size beds are unusual. Room facilities service was very good and facilities good too. Of course New York is a busy full on place so we couldn't rate the hotel as restful because all was busy and the noise of the city is everyewhere but that's not this hotels fault. The hotel is compact and not like the big places nearby with hundreds of rooms. Didn't use the bar/restaurant except to have a drink one night so can't say much about the food.
If there could be any criticism perhaps some tea bags rather than all coffee and a little bit more soap in the bathroom.
May 22, 2013