Rated 4.3 out of 5 by 215
Rated 3.0 out of 5.0 by Calaha Nice room but reservation system needs help
Clean, comfortable room. Good sized shower, but the bottles of shampoo and conditioner are so small you can only wash one head of hair before it's gone.
I booked the room by phone by calling Holiday Inn's direct reservation number, was quoted an autoclub rate and told to show my membership card at check in. However, the email I received had a rate $20 higher... I figured it would be taken off when I proved I had the membership card. When I checked in the person at the front desk said, No Way, you have to do it at the time you make the reservation. I can understand this policy if you are paying in advance through a reseller, but when you book directly with the hotel, they should be able to adjust the rates. The front desk person was not friendly even though she was not busy. All other staff we encountered in halls, on the elevator, on the roof deck were pleasant. I have also been an IHG member for over 3 years, but can't get the system to recognize me, or the site is down....so not earning points toward rewards, oh well.
The roof deck bar was nice, though the views are nothing spectacular.
September 4, 2013
Rated 5.0 out of 5.0 by Malyut Great stay
We had 2 very relaxing nights in this hotel. Great staff, very clean, comfortable layout, no noise from the street, windows can be open (very important feature for us), and absolutely unbeatable location ( close to all that matters for us).
The only thing would be nice to improve is to add the luggage rack and a small refrigerator to the room.
Thank you, we'll be back.
September 4, 2013
Rated 3.0 out of 5.0 by YosProf Average
They do not offer luggage racks and we had to lay our luggage on the floor and constantly bend down to get things. Room was small.
August 30, 2013
Rated 5.0 out of 5.0 by Jayneyh Great hotel, excellent location
This hotel is in the best location for all the tourist spots. The room was clean, well maintained and the view of the Empire State Building really made the stay special. The fridge and coffee machine in the room were also very useful touches. Food in the restaurant was delicious and good value. Would definitely stay here again and would recommend to anyone else making a trip to New York.
August 30, 2013
Rated 4.0 out of 5.0 by Delano Clean and Comfortable Room
Our only complaint: no ice machine except on the lobby level.
Otherwise, a great place, nice clean attractive room, and very helpful and friendly staff. Restaurant had limited hours and we weren't able to eat there.
August 29, 2013
Rated 4.0 out of 5.0 by Drich1 Great Stay!
Stayed 2 nights at this location. The room itself was very nice and comfortable. The location is great, its actually et behind the empire state bldg. There's a cool rooftop bar with a tv and lounge type seating.
August 29, 2013
Rated 3.0 out of 5.0 by KLBrookline Good location, but major shower issues
--great location, comfortable walking distance (for our group of 2 adult women and 2 teen girls) to Times Sq, The Village, and 5th Avenue stores -- and everything in between. We never once used a cab, and used the subway only a couple of times.
--quiet -- our 7th floor room had no major problem with street noise, building noise, or noise from other guests
--fast elevator speed
The not so good, but expected:
-- typical tiny NYC hotel room
-- occasional long wait for elevators
-- We got the pizza deal, but didn't have the pizza until our 3rd(last) night. it was undercooked, but basically tasty otherwise -- a descent snack.
--Shower water was unpredictable. 1st day it was adequate in temperature and slightly low in pressure. 2nd and 3rd day the pressure was still slightly low, but there were major temperature issues: the water temperature in the shower was either scalding or no heat at all, with absolutely no ability to control the temperature. There were fleeting seconds every few minutes when the water went from hot to cold or back to hot where the temperature was tolerable.
--Room was not cleaned very well after our first night. Clearly it was not vacuumed, as I found potato chips that we had dropped on the floor the first night after it was cleaned the next day.
August 29, 2013
Rated 5.0 out of 5.0 by Judy9 A Great Place to Stay
I would recommend this hotel to anyone. We had a great time and everyone was so friendly. Joey, the roof bartender was fantastic, and Lisa Marie, the manager, was great too. All in all we really enjoyed our stay and would definitely stay there again.
Thank you everyone.
August 28, 2013
Rated 5.0 out of 5.0 by Aviator86 Great room
Great hotel, with a superb location. Friendly staff and a nice room, only downturn was that Diners Card is not accepted
August 26, 2013
Rated 4.0 out of 5.0 by Notapplicable Everything was fine
Three times I have mentioned that the coffee pot is not placed any where near a plug and that is very annoying. It would be MUCH simpler to have the pot,tray,wtc placed near the lamp with an outlet rather than in front of the tv where there is not an outlet. Also, the bathroom counter space is very cramped.
August 25, 2013
Rated 5.0 out of 5.0 by LN88 Absolutely great hotel!!!!
Easy check-in and check-out.
Very clean and nice hotel.
Only a few minutes to Korean Town and within walking distance to Times Square.
Definitely book it again if ever come back to NYC.
August 23, 2013
Rated 5.0 out of 5.0 by David2227 Great Room and Great service
I loved my stay here. Convenient location, close to everywhere.
August 21, 2013
Rated 5.0 out of 5.0 by TampaChuck Great Midtown Location
Very nice, modern, clean hotel. The staff was very helpful with all of our questions about where to eat and how to travel in the area. The rooms are on the small side, but this is not a con, as you will only be using the room for sleeping after seeing all of the wonderful sights in New York. The Empire State Building is a very short 2 block walk up 5th Avenue. The entrance to the 34th St - Herald Square subway station, that can take you anywhere in the city, is located at 32nd St. and Broadway just one block over. This is a great location for being in the heart of the city and having access to everything. I would definitely stay here again.
August 19, 2013
Rated 5.0 out of 5.0 by Steve9327 I enjoyed my stay
The hotel staff was always very friendly and helpful, the restaurant food was good, the size of the room was not large but adequate(standard for NY) but it was clean and comfortable. Most of all the beds were comfortable. It was a good experience and I would certainly come back.
August 18, 2013
Rated 5.0 out of 5.0 Stay in NY
Really nice hotel. I can definetely recommend it. Fantastic view from the rooftop bar. Wi-Fi works properly.
August 16, 2013
Rated 2.0 out of 5.0 by LynninLubbock Nice Hotel Bad Location
We loved this hotel for a mother-daughter trip to New York -- but would have liked a better location. Food (pizza with the room) is not worth the bother -- really bad. We had breakfast one morning and it was great, but dinner was awful. Room was the size of a king sized bed with barely enough walking room around it -- fine for us -- and the price was right -- we weren't in it much each day -- but don't expect to be able to open two suitcases at once. Room service didn't come until 5:00pm one day -- so we opted out -- the next day they came around 10:00am. Staff is friendly, clean room and hotel. Location is on a side road and about 11 blocks from Times Square -- a good walk, but doable. About a $11.00 taxi ride each way if you're going to shows at night. Not far from subway -- $3.00 each/each way.
August 16, 2013
Rated 5.0 out of 5.0 by Betty6669 New York Stay
For the price, this hotel is great. The bed was comfortable and the room quiet. The staff was very helpful and courteous. Easy walk to Empire State Building and Time Square. We definitely would recommend this hotel to others.
August 16, 2013
Rated 5.0 out of 5.0 by jcommare Nicest Holiday inn in Manhattan
great staff..nice room..windows open! Great rooftop bar and great location
August 16, 2013
Rated 5.0 out of 5.0 by Jax0827 Excellent stay
Well located in Midtown - quiet location. Rooms clean. Staff professional and courteous. I will certainly return,.
August 13, 2013
Rated 5.0 out of 5.0 by RockvilleDBN Excellet hotel in mid-town
Super clean property. Roof Top terrace an added bonus. Within walking distance of Penn Station, Times Square, Herald Square, subway, Broadway. Empire State Building faced my room.
Hotel seemed new. Staff very nice yet professional.
Stayed on 10th floor and did not hear any street noise. Very nice bathroom. Generous portions at restaurant. Will return to this hotel!
August 12, 2013
Rated 5.0 out of 5.0 by Gyair Very good and perfect location
We came as family and found this hotel very comfort, nice shower, nice staff!!
August 11, 2013
Rated 5.0 out of 5.0 by Walt25 Professional Staff, Rooms were clean and modern
Great location and updated facilities. Very friendly staff.
August 7, 2013
Rated 5.0 out of 5.0 by bribri New York vacation
The hotel was clean, and the staff was very polite. Only 2 blocks from the Empire State Building and several places to eat and shop. Will be staying here again in December.
August 4, 2013
Rated 4.0 out of 5.0 by jillmelanie8 Affordable, Convenient, and Comfortable
I thought this hotel was a great choice for our recent NYC stay. The room was very affordable for being so close to the Empire State Building and other attractions. Our room was modern, clean and comfortable. I liked the bedding and bathroom especially. We had a nice view of the Empire State building, and the view from the rooftop bar was spectacular. The staff were nice. We ate dinner at the restaurant. It was just ok. They do not have a liquor license, so that was a bit disappointing, but the waiter explained they were working on it and they did have the rooftop bar.
August 3, 2013
Rated 5.0 out of 5.0 by jccubillan Excellent experience
Is the Holiday Inn with the best modern facilities I have visited, and your staff is extraordinary.
August 1, 2013
Rated 5.0 out of 5.0 by ILoveNY Great Stay
This was my second stay at this property this year. Lobby renovation is complete which makes the hotel that much more inviting. Rooms were perfect and staff was helpful. Really appreciated the very early check-in. First hotel in a long while where my sleep was not interrupted by revelers at 2:00 am (not hotels fault but DOES add to the comfort of the stay!) Kudos to management and staff. Will be back!
July 28, 2013
Rated 4.0 out of 5.0 by gxm158 Decent Hotel with a nice roof top bar
Pretty reasonable hotel, no issues with the check-in and room was nice and had a reasonable amount of space.
LIke the idea of a fridge and microwave in the room as I was there for 10 days so that became quite useful.
The restaurant food was good, although there is little to no atmosphere so I tended to eat and drink elsewhere.
The roof top bar however was a great touch, a great experience with whatever drink rocks your boat.
July 24, 2013
Rated 4.0 out of 5.0 by Karin12 Worked for us :)
This hotel is in a great location within walking distance to subway, Empire State Building, shopping and not too far from Times Square. Rooms are comfortable and worked well for us.
July 21, 2013
Rated 1.0 out of 5.0 by Pacuz Lazy staff and noisy room
I asked for a quiet room at time of booking. I got a room with a terrible noise coming from a fan outside. They were not able to give me a different room when I pointed that out and they told me to TRY again the following day. They were extremely inflexible on accommodating my problem: I was extremely busy and I did not have time to waste to comply to all their requests!
In the end, I spent 5 days without sleeping.
Moreover, the wifi is really poor: slow and unreliable.
You can find much much better for the price they ask.
July 16, 2013
Rated 5.0 out of 5.0 by Johnny2008 Great place to stay in Manhattan
My wife and I stayed here for a birthday trip to NYC. Location is great and rates were reasonable. Rooms are modern, featuring clean lines and slick bathroom. The crown jewel of the place is the Roof top deck. 19 floors up is a great way to see the skyline. This place will be my go to spot in Manhattan. Staff was great as well.
July 15, 2013