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Rated 4.3 out of 5 by 234 reviewers.
Rated 5.0 out of 5.0 by Platinum members are treated as valuable customers I have stayed at this property 8-9 times and 75% of the time the staff has updg me to one of Their to suites. It's a great perk and helps add a Nice touch to a long day or night of biz. Great job January 8, 2013
Rated 1.0 out of 5.0 by Must Have CC after advance DEP was taken when I KNOW I WAS NOT GOING TO USE anything in HOTEL This Hotel I would NOT Stay at EVER AGAIN, After a ADVANCE DEPOSIT was Taken, I went To CK IN they Told me that I NEED to Have a CC for a DEPOSIT of 100.00 in Order to CHECK IN for any INCENDTAILs, I EXPLAINED that i was NOT GOIN TO USE anything, PHONE or Meals, They Said this was Nessary TO CK in This HOTEl, I Spoke to the Manager I had to Leave my Drivers LIC With Him at the FROM OFFICE and he would NOT PHOTO COPY Me my LIC inCase THEY had LOST IT EVEN THOE I had TO FLY OUT the NEXT Day, IF they Lost IT I would be Up a CREEK, and NO COULD I GO OUT IN NYC for a DRINK , I had NO ID SINCE THey HOTEL DEMANDED That I Leave IT WITH Them IN ORDER TO CK IN , Just in CASE there WAS any Damage That I had CASED IN THE HOTEL ROOM ?? I NEVER HEARD OF This in all my YEARZ TRAVELING, I had XCLED another HOTEL RSVP BUT The REFUND WAS NOT Yet on MY CARD and Left Me UNABLE to USE MY CARD, Just Had Cash ON HAND, I would NOT RECOMEND THIS HOTEL January 8, 2013
Rated 5.0 out of 5.0 by Great Hotel in a Great Central Location Very nice Hotel just two very short blocks from Herald Square Macy's. Very convenient to all major Subway lines from between 32nd st. and 34th st. and broadway enterances to B,D,F,M N,R,Q 1,2,3 and the 4,5,6 a couple of blocks east. Penn Station is about one long block west and Path trains are at the same station as the B,D,F,M,N,R,Q lines. Times Square is just one Subway stop north or 10 short blocks to walk up broadway and Rockefeller center is just 2 stops north, Central Park and 5th Av. shopping is 3 stops north. Everything is within 15-20 minutes by Subway at the most unless your going into the bourough's then its about 20-30 minutes. This Hotel couldn't be in a better spot and its in a pretty nice area...very busy area with tourists all day and all night...feels very safe! The only negative I have about the Hotel is the day of check-in charges and holds. They hold the total first nights cost before you ever check in..which has never happened to me at a Holiday Inn then when you check in they hold the entire cost of the room plus taxes for the entire stay plus $100 per night for incidentals which I think is completely insane...this also has never happened to me at a Holiday Inn...most that I have stayed least in Orlando, Chicago or LA only hold 20% of the total room for the incidentals so this really took out of my available spending money because with this they held more than double the room cost against my credit card. Something they really need to fix, but besides that it wonderful and if you get a NORTH facing room that's at least 7 floors high you will have a perfect view of the Empire State building which is two 2 streets up! January 8, 2013
Rated 4.0 out of 5.0 by Good ambiance, comfortable bed & good service Location is very good, near @ Empire State Bldg & beside Korean St. Accessible to restaurants & fast foods. Very close to Penn Station & not very far from Time Square. Front desk were friendly & gave us 2 bottle of mineral water for free which is surprising to us especially in New York!=) We enjoyed our stay during New Year & very comfortable bed except for their shower, you'll have to wait couple minutes in order to get hot water. But overall we enjoyed our stay & very affordable place to stay in New York! January 7, 2013
Rated 5.0 out of 5.0 by Comfortable Place to Rest in an Excellent Location Excellent location for a 3-star hotel, which basically is everything you want in New York City. You are in the middle of one of the greatest cities in the world, with easy access to the MTA subway, as well walking distance to the train system to NJ (via Penn Station). The cross street is quiet, so you'll get sleep without being interrupted by fire trucks or police cruisers trying to get across town. Plenty of deli's available just one street over, Korea town is also close. You're about 20 minutes walk away from Times Square and you might accidentally stumble on Empire State. Seriously, what a great spot! Inside is quiet and the rooms are large (for NYC). Updated contemporary furnishings, proper bath tub instead of a shower stall, and reasonable wifi coverage completes the ensemble. Free business center + printing means you can easily plan your day before leaving the building. The main downside is that there's only two elevators for a fair number of stories (I think it was 15+), so you might have a pretty long wait. Also the elevator and hallways are a little ancient in decor, but the lobby and rooms are recently renovated. All in all, location is top notch and you'll be comfortable at night. Top notch 3 star. January 7, 2013
Rated 5.0 out of 5.0 by clean, first class service loved the room and personnel but the free pizza was the worst I have ever tasted. Microwave would have been better! January 6, 2013
Rated 4.0 out of 5.0 by Helpful front desk staff Great location - loved the view of The Empire State Building at night from our room. Very comfortable beds and well designed bath. Mini fridge and microwave included. The only thing that would have made our stay more comfortable (since we arrived after 10 pm, would have been to have bottled water in the room. Will definitely stay here again. January 5, 2013
Rated 5.0 out of 5.0 by Great Place to relax and enjoy NYC The staff were wonderful, very friendly and caring. Location is nice too, near some great halal food carts the famous Macy's and the Empire state building. Rooms were very cozy, quiet and the bed/sheets/pillow were very comfortable. Will stay here again for sure. Rooms are small, but is this is expected for NYC. Didn't use the restaurant so I am unable to comment, but the prices seemed more reasonable than some of the other places. January 4, 2013
Rated 5.0 out of 5.0 by Great service Everyone we encountered from the front desk staff, housekeeping, and restaurant staff was very friendly and helpful. Felt very safe and secure staying here. January 4, 2013
Rated 3.0 out of 5.0 by Spacious for the city Slightly disappointed, our first Christmas away from home. No hotel holiday courtesies. We stayed 5 nights, our toilet broke, only 1 working elevator. Overall it was merely average. January 2, 2013
Rated 5.0 out of 5.0 by Room and service was excellant My family and I had a wonderful stay during the Christmas holiday. Service was great staff was friendly, food was good. I would without hesitation stay again and would recommend this hotel to anyone. January 2, 2013
Rated 5.0 out of 5.0 by My favorite hotel across all brands Amazing front desk staff. They make every effort for a pleasant stay. You can't beat the location. January 2, 2013
Rated 5.0 out of 5.0 by Great location and Clean Room I would recommend this hotel to all my friends. Great location with easy access to the subway. Nice view of Empire State Building and within walking distance of several attractions. January 2, 2013
Rated 5.0 out of 5.0 by Nice hotel Newish hotel with small but comfortable room and stylish bathroom. Friendly staff, especial the breakfast staff. Would stay again. January 1, 2013
Rated 5.0 out of 5.0 by Wonderful stay We found the hotel by chance and am so glad we did, from our arrival we were welcomed and looked after. All the staff were helpful and friendly, the location is great and we found it easy to get around. We would recommend this hotel to anyone staying in New York in the future and we will stay again when we next visit the States. December 29, 2012
Rated 5.0 out of 5.0 by Excellent Accommodation and Locaction I travelled to New York on the QM2 and this was my first stay in the city. I spent ages reviewing hotels and locations! Eventually picked the Holiday Inn because it had very good reviews, close to Empire State Building and had free Wifi! I was not disappointed - the accommodation was first class - very clean and plush room. I managed to explore NY and all the main attracations were an easy walk: Empire State Building; Rockerfella Ct.; Central Park; Shops including Bloomingdales and Macys; Grand Central Terminal; Times Sq and finally the aircraft carrier Intrepid! Pizza was given free everyday which was an unexpected freebe - too large to eat on my own! The hotel booked me a car for my trip to JFK airport - to my surprise had a white stretched limo pick me up - wow what a treat and it only cost $70 + $10 for a tip! In summary would definitly stay in this Hotel again. December 28, 2012
Rated 5.0 out of 5.0 by Comfortable bed and great service. highly recommend staying here. rooms are a bit small, but you don't visit NYC to stay in room. Had problem with check-in being cancelled, (why, unknown not cancelled by me), but was quickly corrected. Last couple of nights problems with one elevator being out of service. (to me a minor inconvenience, room on 4th floor) But overall and outstanding stay during the Christmas Holiday. Thanks staff at 30-32 W.31th St----AWESOME JOB!!!!!!!! December 27, 2012
Rated 4.0 out of 5.0 by Great Location Nice, new, modern hotel. Excellention location. Hotel is 2 min walk to the Penn Herald Station subway, and a 15 min walk to Times Square. Beds were very comfortable :) December 23, 2012
Rated 4.0 out of 5.0 by Confortable bed and quite area but yet close to everything Great hotel, good accommodations and close to everything December 16, 2012
Rated 5.0 out of 5.0 by Would stay here again. 3 day weekend to shop and see the Christmas sites with my teenage daughter. Location very convenient, easy walk to Times Square, 2 blocks from Penn Station and subway. Very comfortable beds and bedding. Room size normal for NYC hotels. Used 2 nights on points...third night (a Sunday) was a very reasonable rate for the city. Front desk was helpful and polite. Would stay there again and recommend. December 14, 2012
Rated 1.0 out of 5.0 by Remember your shower shoes Although the room appeared newly renovated, the shower stall was slimy and the carpet was tacky, (sticky). I showered in the morning, before leaving the hotel, and by nightfall my feet were itchy and burning. I had to purchase a cream to cure foot fungus. In addition, I couldn't get to sleep. Either the water pipes or the air conditioning vents, (or both), sounded like marbles being rolled across the floors and walls. There was also a constant hissing sound. Around 2am it sounded like everybody on my floor slammed their doors at the same time. By 4am I finally dozed off only to be awoken by light streaming in from around the window blinds at the crack of dawn. I gave up trying to get any sleep and jumped in the shower, (which, of course, in hindsight was a big mistake without my shower shoes). December 10, 2012
Rated 2.0 out of 5.0 by Night in Manhattan I booked a room specifically requesting two queen size beds and was given a room with one king. They brought a cot into the room for the additional two people. The cot would only be comfortable for one person and it takes up a good deal of space in the room! Thank God my fourth person cancelled so the cot was sufficient. There was no hot water in the shower, there was no in room mini fridge and if you wanted ice you had to hop on an elevator and go to the basement for the ice machine. Speaking of was down for repair leaving only one very slow elevator for the entire hotel. Additionally, there were shear curtains on the windows and stationary drapes which were just in the morning the sun shone in bright and early. The paper products (toilet paper, kleenex etc) were also at a minimum. The kleenex had about five sheets in it and then was empty with no replacement kleenex available in the room. One with think that the housekeeping staff would check these things out before guests check in. December 9, 2012
Rated 5.0 out of 5.0 by Very nice, clean room and perfect location! We were very surprised by the relatively modern decoration of the room and bath - it could easily match other much more expensive hotels. The location was perfect, allowing us to explore Manhattan on foot without any issues - we could barely think of any better location. Service was straightforward and very quick with everything, though a notch friendlier would have been great (like consistent greetings when coming into the lobby) - but that's really almost a non-issue - still very friendly during check-in and check-out. Internet Connection was free and reasonably fast. December 5, 2012
Rated 5.0 out of 5.0 by Midtown For someone who is not a city person the hotel was comfy and easy to find. Rooms small compared to other holiday inns I have been too but considering space is a luxury in the city. Hotel rooms beautiful and clean. Would stay there again! November 27, 2012
Rated 4.0 out of 5.0 by First bad experience with New Yorkers The hotel was comfortable, clean, surprisingly quiet and a great value for the location. The staff, however, was rude and condescending. I have been to NYC numerous times over the years to visit my sister and have always found New Yorkers time-focussed but willing to help. For the first time, I encountered the stereotype of a New Yorker - working the front desk. After 5000 miles in the air and 5 hours on the road, I was admittedly a bit bedraggled. If I was designer head to toe, I certainly wouldn't stay at a Holiday Inn. So, his condescending attitude was completely out of line and unprofessional. So, thanks for the real NY experience. November 27, 2012
Rated 5.0 out of 5.0 by Good location!!! Convenient location, excellent facility, very nice and comfortable stay. Staff is helpful with questions and directions. November 27, 2012
Rated 3.0 out of 5.0 by Front Desk clerk had "attitude" I stayed here with my boyfriend as a gift from my parents. I'm 24. I had never been to NYC. The hotel front desk clerk had attitude. I asked him if he could call a cab for me. I had never in my life hailed a cap in NYC before. I even asked him, in English "how does this work" and gave me a very flip response and was not helpful. Other than this front desk clerk (who worked on the 17th of December from 9am - 1PM) the hotel itself was fine, comfortable, all new kitchennette. No microwave but small refrigerator was helpful. I think the front desk clerk needed some lessons in manners - not everyone who stays in his hotel is from New York City. November 23, 2012
Rated 5.0 out of 5.0 by Excellent location for a tourist Stayed two days after Sandy for two nights. Down a quiet street this place suited us well. Easy walk to the Empire State and pick up point for the hop on bus tour. 15 minute walk to Times Square was no problem. Desk staff knowlegdeable and friendly, able to help out with directions etc. Used Priority Club points for this stay, great value compared to other Holiday Inns in Manhattan. All in all a great stay. Recommended. November 21, 2012
Rated 5.0 out of 5.0 by Great Location!!! We had a pleasant stay. The rooms are well appointed and clean. The staff are helpful and friendly. The location is GREAT! Would definiely recommend this hotel for your stay in Manhattan. November 17, 2012
Rated 3.0 out of 5.0 by Great location The location of the hotel is very good. The rooms are comfortable and updated. November 15, 2012
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