Rated 4.3 out of 5 by 215
Rated 4.0 out of 5.0 by Mtraveller Great and modern NYC hotel - but something is missing...
Holiday Inn 31st. was a better hotel than expected. The hotel was modern, with friendly staff and nice clean rooms and bathrooms.
We enjoyed our stay and had a good nights sleep in the comfortable beds and did not hear any noise from the street or other rooms during the night.
The only problem is that I booked and PAID for a 25 K bonus points package - that I haven't received.
I've called the front desk twice and the response was that I had to wait a week or two before the points would show up. But now it has almost been a month since my stay - and nothing has happened! (reason "Value" is rated "Poor").
December 18, 2013
Rated 4.0 out of 5.0 by thejammonster Great, As Long As You Stay Away From The Restaurant!
I went to the hotel restaurant for dinner on Monday 12/9. There was one other table of about 8 people that was already getting their checks and leaving when I arrived, so I was the only person for the majority of the time. The bartender/waiter checked on me once after 5 minutes of waiting to get me a diet soda and take my order. After 45 minutes of waiting for my food and never being checked on for a drink refill, the waiter came over and told me that he, the kitchen staff and hotel manager could not find the cook to make my food. I pointed at the chef sitting at a booth in the back corner of the dining room and asked "is that him?" At this point everyone started shouting at each other about the whole incident and I just got up and walked out without anyone ever saying anything to me or apologizing. I told the front desk about what happened and they did not seem to care, and nothing further was done. I didn't bother going back for the rest of the week and took my business elsewhere for breakfast, lunch, and dinner. This was the most appalling service I have ever experienced in a restaurant and honestly the only time in my life that I can remember making a formal complaint about because of how disgusted I was. The rest of the stay was fine - the room was nice (by NYC shoebox room standards), the rest of the staff was nice, the price was reasonable (again by NYC shoebox room standards), and there was surprisingly good soundproofing for any hotel I've been in, which was especially nice being in NYC.
December 16, 2013
Rated 5.0 out of 5.0 by Billpmb Fantastic location
Helpful staff and nice clean room. This hotel is close to all the major attractions and close to the subway. Great place to stay.
December 15, 2013