Rated 4.3 out of 5 by 281
Rated 5.0 out of 5.0 by michigan getaway weekend getaway
Wonderful from start to finish - would stay in the same hotel if we get the chance to visit again.
July 25, 2014
Rated 3.0 out of 5.0 by nuhusker Great Location but Does Not Meet Expectations
We were warmly greeted by the desk clerk upon registering & the lobby was clean & inviting. Our room wasn’t yet ready (it was only noon) but they were able to store our luggage until it was ready, around 2:00 pm. They gave us 2 complimentary bottles of water since we were heading out to tour.
Our room was on the street side with a view of the Empire State Building-great views at night! The room was clean, with a comfortable chair & king-sized bed but no microwave or mini-fridge. The bathroom sink area was very tiny & there was not much room to put toiletries around it. The shower was great! There were curtains & a heavy pull-down shade which kept the room cool & the street noise down.
There was a single cup coffee maker but it only had enough coffee, sugar & creamer for the two of us the first day. After that, we had to ask the front desk or catch a maid in the hall to get whichever of these items had not been re-stocked by housekeeping when they cleaned the room. The same was true of towels & washcloths-one time they left us with 1 hand towel-no bath towels or washcloths & never re-stocked us until the next afternoon. We had even asked the front desk for more towels & washcloths when we only had the 1 & they said their laundry service had not been there yet. That meant we couldn’t take showers that morning before going out for a day of sight-seeing.
The internet service was down the night before & the morning we flew out so to print our boarding passes we had to go elsewhere. (Yes, some airlines charge you extra if they have to print the pass.)
The rooftop bar was closed several nights due to the rain & on one night their computer wasn’t able to process orders/tabs & they had to shut down early. They said it was due to some remodeling being done in the restaurant dining room where some computer services were being interrupted. (Not the same night as the night we needed to print boarding passes.) Drinks were expensive-a small margarita was $14 & beer was about $9. They have an appetizer menu available on certain nights that looked good. We didn’t try to eat at the downstairs restaurant because of the many dining options close by. The Ayza Wine & Chocolate Bar is across the street & is an excellent choice!
Overall, we would not stay here again as it is not up to the level of expectation we have for the Holiday Inn brand. The location is great, prices are great, but they don’t overcome the shortfalls.
July 24, 2014
Rated 5.0 out of 5.0 by mariana08 Best experience
Great staff ever, clean, beautiful, quiet and speed internet.
July 23, 2014