Rated 4.3 out of 5 by 277
Rated 2.0 out of 5.0 by cms1 Slow Service
We recently stayed at your hotel July 11-13, 2014. We were booked for two double beds; however, upon checking in were informed that only 1 king bed was available. We were a party of 4; therefore, my son had to sleep on the floor (thankfully we brought his sleeping bag) and we squeezed a rollaway into the room for our other child. When we checked in they said that they could provide a rollaway (3:00pm EST); however, after 4 phone calls to the front desk by our family the bed was finally delivered after 10:00pm. We have 2 small children that we had to keep up until the bed was squeezed into the room. We also called the front desk and even visited the front desk countless times during our stay for extra towels and washcloths. Our room only had 1 towel and 1 washcloth (for 4 of us!) Needless to say we were very disappointed in our recent stay at the Holiday Inn.
July 20, 2014
Rated 2.0 out of 5.0 by lmamakos Quality of the amenities deliberately declining
This hotel is closing in August for remodeling and re-branding as a different hotel chain. In the mean time, the amenities provided by the hotel have been declining.
I'm a frequent guest of this hotel, with probably 50 nights of stays over the last year and a bit as I travel to NYC once or twice a month on business. I've become accustomed to the level of amenities provided over that time, and was disappointed to discover they no longer provide shampoo/conditioner/lotion in the rooms, a single hand towel and wash cloth. No spare roll of toilet paper, so I hope housekeeping is on top of the (partial) roll that's in there!
Very disappointing to see the degradation in quality; these are small things, but have become expected. What business traveler hauls around shampoo these days?
July 17, 2014
Rated 5.0 out of 5.0 by pvmmom Clean rooms
Rooms were clean. Staff was very friendly, knowledgeable
July 16, 2014