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Rated 4.3 out of 5 by 128 reviewers.
Rated 3.0 out of 5.0 by Beer for Champagne? Most of us are familiar with the expression "wanting Champagne on a beer budget". Well, this hotel is "getting beer but paying for Champagne". As a loyal IHG visitor and Priority Club member, I'll leave it at that. May 21, 2013
Rated 4.0 out of 5.0 by Business Trip I arrived on Sunday, May 12th and checked out Tuesday, May 14th. Check-in and check-out was a breeze and took no time at all. My room was on the 3rd floor, and like the majority of NYC rooms, was quite small but comfortable. The room was clean as was the bathroom. Water pressure in the shower was lacking slightly but is on par with most NYC rooms I've stayed in in the past. Location in the Financial District is very good and is also very close to several different subway lines. For a quick, non-family trip to NYC, this is a very nice room and I would recommend to others. I will stay here again on my next trip. May 20, 2013
Rated 5.0 out of 5.0 by Great Hotel, Great Location (but don't drive if you can avoid it) I stayed at the Holiday Inn on Nassau St. for the 5-Boro Bike Ride in 2013. I found the room quite comfortable and clean. My particular room was very spacious by Manhattan standards but I think I was upgraded for some reason. The staff were extremely polite and helpful. I can't say enough good things about them. From the moment I put in the reservation to the moment I checked out, they concerned themselves with nothing but my comfort and enjoyment. Excellent customer service. The price is on par with other New York hotels meaning not cheap but definitely not high end price either. Still, the price is a good one considering the location which, despite being in the financial district, is still buzzing on weekends. Easy access to subways is a big plus, just make sure to do your homework on weekend subway service changes. That's par for the course in NYC. The one thing I would warn about is having a car. While the hotel does have a deal for reasonably priced (by NYC standards) parking a few blocks away, pulling up to the hotel and loading/unloading is not easy. There is one "parking space" in front of the hotel that is a loading zone however, when I was there, it was always occupied, in some cases by police vehicles that just couldn't find anywhere else to park I suppose. If you do have a car, it's helpful to have someone who can stay with it while the other transfers luggage. Nassau St. is narrow and there's no room to double park. Overall, this was a really good hotel and I will likely stay there again for next year's 5-Boro. May 12, 2013
Rated 5.0 out of 5.0 by Customer Service A+ The staff was especially welcoming and pleasant at the front desk and in the restaurant. Thank you Holiday Inn Wall Street! May 6, 2013
Rated 5.0 out of 5.0 by Quiet room This was our first stay on Nassau Street and we enjoyed it very much. The lobby is small, but the staff provided excellence service. One drawback was my request at check-in on Sunday for late check-out on Wednesday morning. The Sunday staffer was agreeable, but the Tuesday staff had no record of the request so I am glad that I confirmed it. The late check-out is key to our travel schedule and eased any stress for us. I was a little confused at directions toward Broadway or Water St. at first, but got acclimated pretty quickly. The nearby eateries are excellent and there is always people around even in the evening. We were given a corner room on 19th room, which was quiet and comfortable. Will stay here again. May 1, 2013
Rated 5.0 out of 5.0 by Great Staff and Service This is a small hotel with a great lower Manhattan location. But what really makes it stand out is the stellar level of service provided by staff. Front front desk to housekeeping to management, everyone in this hotel has worked hard to meet my requests, help with changed plans, etc. The people here make me feel welcome and make the place feel like home. Really great people,and I recommend the hotel highly for that reason. April 22, 2013
Rated 5.0 out of 5.0 by A Favorite I have stayed here several times, and it is my favorite place to stay in NYC....great location...great hotel...the staff who work there...particularly the front desk...are wonderful. i appreciate that they remember me and treat me like an old friend. April 16, 2013
Rated 5.0 out of 5.0 by Attentive Staff Very friendly and personable staff. Warm and welcoming and helpful at all times. April 15, 2013
Rated 4.0 out of 5.0 by Convenient location, reasonable price, freshly renovated room Convenient location for the Wall Street area at a "reasonable" price. Recently renovated room (April 2013). Small as might be expected in New York city with strangely short and narrow hallways. Free high speed wifi in the room worked great. Shower stall with no tub. I would definitely go there again when business takes me there. Restaurant on site but seemed to be out if stock of basic items eg sold out of oatmeal at 7:30 am? Slimy fruit in the "fresh fruit" bowl? Should have gone to Starbucks next door. April 14, 2013
Rated 2.0 out of 5.0 by Don't book here if you are driving a car I arrived at the hotel at around 11:15 PM in a rental car. I learned when I checked in that the hotel does not have a parking lot. They had contracted with a parking lot that is about two blocks away and difficult to get to due to a number of "one-way" streets. They did not offer a parking valet. The weather was miserable and I did not feel safe walking back to the hotel at that late hour. (The Holiday Inn website does not tell you this and understated the cost of parking.) The evening front desk staff were not friendly nor were they helpful or considerate. The only bright spot in this issue was the hotel manager and morning desk staff who were attentive to my needs. (They both apologized for the experience and did attempt to make amends.) The hotel lobby is almost non-existent; it was not roomy or comfortable. The hotel room was small. The room was clean and the TV and Internet were fine. April 12, 2013
Rated 5.0 out of 5.0 by small hotel with a big hotel feel staff was very friendly and helpful. hotel and rooms were very clean. felt very safe. smallest Holiday INN but was very comfortable and was a great price for NYC! April 5, 2013
Rated 5.0 out of 5.0 by Great service and staff! This place worked great for us...convenient and good value. Small rooms (but it is NYC) but very clean and nice which is what mattered to us. And the best part is how great the staff was...we needed to stay an extra night and they went out of their way to find us a room on a fully booked weekend. They were also very helpful with maps and all kinds of directions to get around the city. Thank you! April 4, 2013
Rated 5.0 out of 5.0 by Paradise Across from the New York Fed I went up this year, as last, to cheer on my kids who ran the half-marathon for the Multiple Myeloma Research Foundation. The rooms are quite small but beautifully appointed. Luckily, my son and I got the only two terrace rooms in the hotel. The barman was clueless and he overcharged, so avoid the restaurant/bar adjacent to the hotel and go to Brasserie Les Halles, two blocks away at 15 John St., if you'd like legendary food and drink at reasonable prices. I love this hotel. March 23, 2013
Rated 5.0 out of 5.0 by Helpful staff Good customer service, and nice recognition of Priority Club status. The room was clean, and the bed was very comfortable. March 19, 2013
Rated 5.0 out of 5.0 by Great value and service A gem of a hotel at a great price. The rooms are small but very well appointed and laid out, clean, and comfortable. The staff is friendly, knowledgeable, and eager to please. The restaurant has good food at reasonable prices and a nice bar. Convenient to Wall St. and the South St. Seaport. I will stay here whenever I am downtown in New York. March 18, 2013
Rated 4.0 out of 5.0 by Great service I was very pleasantly surprised, mostly due to the staff. Craig in particular at the desk. Typical small halls and rooms, but understandable for the area. March 6, 2013
Rated 5.0 out of 5.0 by Great stay in NYC Overall, I was had a magnificent stay while on business and leisure in New York. The staffs attend to all my needs and offered professional service. Internet service was excellent, the room was immaculate and meticulously maintain. If I had any criticisms, it would be there was no free breakfast, which has been offer at other Holiday Inn Express prior. Furthermore, the Hotel was comfortable, a great place to stay, close to public transportation, and had a good variety of restaurant to eat close by. I will definitely come back again. January 30, 2013
Rated 5.0 out of 5.0 Excellent Staff and Location, Rooms, Service I would recommend this Holiday Inn to anyone. I usually stay in lower midtown, but all was booked up, so I took a chance on Holiday Inn Wall Street, and much to my surprise, the stay was much more comfortable than I anticipated. Staff was extremely friendly, courteous, helpful, the rooms were spacious for Manhattan, location seems far but service from the A Train, the 2 and 3 Trains, are all nearby, all connecting to most all subways terminals. Although this is not a vibrant community, especially on the weekends, it is peaceful, safe, and also parking if you travel by car is very nearby and inexpensive. I rate this Hotel on a personal scale of A+ for a Holiday Inn, even Housekeeping was pleasant and did not bother me at 7 AM like other Hotels, being I had asked for later Housekeeping. I would recommend this Hotel, even for those who are not familiar with NY, just try to get a subway map, and you will see from the A, 2 and 3 Trains, all Subways are accessible by transfers. One side note, Taxis are a bit hard to get out, but easy to get a Cab back to Hotel. I was there on a Holiday Weekend, so perhaps that was why I noticed this, it may be different during business days, and easier to hail a cab. Once again, Excellent Hotel, and the Federal Cafe is Fantastic! January 29, 2013
Rated 4.0 out of 5.0 by Great value I have stayed at a few other hotels in the finacial district before. This Holiday Inn had larger rooms and bathrooms than the typical hotel in the area. The room had everything I needed - decent TV and selection of channels, WiFi, comfortable bed. The rate was excellent and the staff was friendly. This isn't on a very busy street, so noise in the room isn't bad (was on the 16th floor street side). Food options in this part of town aren't the best, but the hotel staff did point out where to find restarants in the area. I will be back to this location when I have to travel for business. January 15, 2013
Rated 4.0 out of 5.0 by A little out of the way I usually stay in midtown, but finding an available hotel at a reasonable price was a challenge. This one, although I do think was on the high side (but I guess its December in NY!), was clean and comfortable. TV was hit and miss on whether you could pick up a channel, but i'm not the biggest watcher of TV so wasn't too bothered. Beds are super comfy and room was clean. It is a little out of the action being in lower Manhattan, but the subway is close by and only $2.50 for a one way ride. Do not get a cab - expensive & slow! Would I stay again? Yes, if I had business that end of town, but I think I'd generally look to stay more centrally next time. January 1, 2013
Rated 5.0 out of 5.0 by Ashley and front desk staff welcoming, knowledgeable, excellent service. I called the day before our stay to find out about parking. Ashley was very helpful and answered my questions about the hotel. When we checked in the next day, she was at the reception desk and remembered our conversation, welcomed us and greeted us. She knew that this was our first stay, recognized us as priority members and we received a welcome basket. Our room was comfortable. I loved the Bed and Bath Shampoo and Conditioner, and we felt very safe in the hotel. The staff exceeded our expectations. I look forward to staying here again, when we come to visit our daughter at school. December 20, 2012
Rated 3.0 out of 5.0 by Do not eat there or try to use the vending machines For the most part this is what you would expect when you stay at a Holiday Inn--clean room and basic amenaties. My second night I decided to order room service and the food was dreadful-bland and overcooked steak, no salt or pepper provided, and chewy calamari. I also decided that I needed a drink so I went to the sole vending machine to find out that basically every beverage was sold out--including water. I asked for directions to Chelsea Market and was given walking directions that were inaccurate and I was told it was a 20 minute walk. It would have been a one hour walk even with correct directions. December 8, 2012
Rated 4.0 out of 5.0 by Saved at the last minute We had a snafu in our scheduling of our Thanksgiving trip that was not noticed until the Tue before Thanksgiving. We had no reservation on file. The holiday in Priority Club helpers were super to handle it all for us- retrieved the error, reimbursed the mistaken charge, found us a room, upgraded us to a comfortable level so to best match our previous reservation and did it all within 24 hours and saved our Thanksgiving vacation to NYC. The front desk acted as if we were long lost friends. They were helpful, happy and dependable with directions, recomendations and offeres to make our stay the most comfortable. We are definately on ou"things we are thankful for" list November 26, 2012
Rated 1.0 out of 5.0 Terrible room and very expensive Very small room and even smaller bathroom. I was not recognized as priority member and I was not upgraded November 24, 2012
Rated 4.0 out of 5.0 by Great Hotel in FiDi I am a business travler and have stayed at several of the hotels in the Financial District. I do like staying at this Holiday Inn, the area is good, busy, lots of people walking around, centrally located with a good mix of food stores and dining choices. The staff is great, very friendly and attentive. One thing I need to mention: the hotel must be close to the Waste Management depot, on certain days there can be loud outside noise at night from the trucks that come and go frequently. It's also a very short walk to the Stock Exchange and Wall St. October 17, 2012
Rated 5.0 out of 5.0 by Great Stay ! I would like to start off by first saying this was my family and I first time to New York we were there to accompany our youngest daughter to graduate school, so this alone was a stressful time so to be able to stay at such a quality hotel with such great and professional staff ( Leslie and Ashley ) was very comforting . These 2 young ladies along with the other staff members went above and beyond to make my family stay very enjoyable , as an Iraq veteran I can really enjoy a less stressful situation , this trip was such. August 26, 2012
Rated 4.0 out of 5.0 by Nice hotel Great location. Quite. Reasonable price. Nice staff July 11, 2012
Rated 4.0 out of 5.0 by Great service We stayed there for one week. Wonderful location and the staff was very polite. Special thanks to our waiter Romana for the great service, tips and talks at our breakfast. Would recommend this hotel to anybody! July 11, 2012
Rated 2.0 out of 5.0 by Relaxation and room size Room size is terrible, very small and bathroom is so small that the door when you swing it to close hits the toilet bowl seat and you have to force it past to close or open the door. July 10, 2012
Rated 5.0 out of 5.0 by Comfortable & quiet in downtown NYC Super staff: knowledgeable, eager to help. Room plenty big for two, comfortable bed; iron in closet! Restaurant convenient and good food. July 10, 2012
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