Rated 3.7 out of 5 by 459
Rated 1.0 out of 5.0 by SanFranDude Just awful
When I first checked in, I got probably the worst room I ever stayed in, old, wind blowing through holes in the balcony door. Balcony is shared by several rooms. I demanded to be put in a different room; the manager informed me that we "do not upgrade platinums" and was trying to collect an additional amount for an "upgrade" to a room that was not so disguisting. Finally, she said she has many available and "upgrade" was granted. It was still below any expectations but definitely better than the 1st room they tried to put me in. Restaraunt is only open for breakfast, food is less than desirable; service-non existant and they include a mandatory tip on your breakfast bill for ??? Gift shop closed; coffeemaker in room would spill a handful of plastic dust in every cup; JUST AWFUL!
November 30, 2013
Rated 1.0 out of 5.0 by PhilllyB I would not recommend this hotel
This hotel needs a great deal of firm management and commitment from the staff. The overall value was poor for the price. The service was poor and the response to complaints very slow and poor. The staff who organise transport i.e. taxi's try their best to force you into black town cars, who appear to charge you what they want or try to get into a bargaining situation and are aggressive. I insisted on a NYC Yellow Cab and the hotel staff simply walked away and were rude, I guess they don't get the same "recognition" from the yellow cab drivers as they appear to from the others. The hotel was noisy and not overly clean. I was very disappointed in this hotel and have never written such a negative response in over 30 years of travel. My advice to the company, sort this poor hotel out and make it an exciting place to stay or travellers I would suggest you don't stay here.
November 30, 2013
Rated 5.0 out of 5.0 by wanderlust92 Definitely recommended to stay!
I had a great stay at the Holiday Inn this week. It is really central, in walking distance to Times Square.
It was possible to check-in before the actual check-in time and the flatscreen TV in our room greeted me by name.
I could choose between two different types of pillows and every morning the USA Today was delivered to my room even if I did not order it. This really made my day!
The room itself was big and clean and it was a pleasure to fall asleep as the hotel was totally quiet.
I would definitely book this hotel again!
November 29, 2013
Rated 5.0 out of 5.0 by Auntbun1 Great Stay
Recently stayed and was a little concerned because some of the previous reviews were not flattering but had a wonderful stay. The room was a great size and the hotel was in a very convenient location. The staff was helpful and I would stay there again.
November 28, 2013
Rated 1.0 out of 5.0 by Alice307 Location is great, but rooms can be better
Ask for the newly refurbished rooms, otherwise not worth the expense. The older rooms are tired, and the plumbing do not work well. No safety deposit box in the old rooms. Pick another Holiday Inn if possible since there are many in the area and the staff tries to force the old rooms on you first.
November 27, 2013
Rated 1.0 out of 5.0 by Zyuh Poor internet
The wireless internet in the room was poor and for the most part non-existent, even after room change. Had to go to lobby and access other network which was referred to me by another unsatisfied customer.
November 26, 2013
Rated 4.0 out of 5.0 by BEIFL Perfect Stay
We visit NY City every year and stayed at many hotels in Manhattan. This time we stayed for 2 nights at the Holiday Inn Midtown and enjoyed our stay very much. The hotel is perfect located with walking distance to the Central Park but also to Times Square and many other places of interest. The room rates are compared with most of other hotels in Manhattan most favorable. The rooms are large and clean. We'd prompt recommend the hotel to everyone.
November 24, 2013
Rated 3.0 out of 5.0 by cuteness lovely room, unaccomodating front desk staff
The room and everything were lovely. The cleaning staff was kind and sweet. The biggest downside is that there is no common space that can be used for work. I tried moving three chairs together in the lobby when they wouldn't let me use the table and chairs because it was "closed" and they woulddn't let me and my colleagues sit together. The best response I got was that it was against policy and that I could write a letter to the manager. There was no discretion and it was more than a little disappointing. I stay in hotels 4-5 times per month and I've never had a front desk staff (including shift manager) be so unhelpful. Kind, but unhelpful.
November 23, 2013