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Rated 3.8 out of 5 by 564 reviewers.
Rated 5.0 out of 5.0 by Great place to stay! Room was very quiet - didn't hear our neighbors :) Staff was very helpful. We will stay here again if we go back to NYC. April 1, 2013
Rated 5.0 out of 5.0 by What a fab room!!! I emailed after booking requesting if possible a room on a higher floor as we were staying for 9 nights in Feb13. We were given 1718 and even though the signs said that the rooms had not yet been refurbished they were suberbly clean, spacious and with the best view I have ever had from a hotel window. The staff were superb and very helpful with the maids ranking among the best I have met. 5* top hotel, we cannot wait to return once we have saved up enough money. April 1, 2013
Rated 4.0 out of 5.0 by New amateur's view My first trip to New York and as a long time business traveler that uses Holiday Inn Express a lot I have to say I was disappointed that my room had no refrigerator/microwave and the bathroom area was "tiny" and I mean "tiny". The bathroom area had plenty of room for an ironing board, "Yippeeee" but I wasn't interested in ironing in my bathroom. Overall, I recommend the place the staff was very considerate, they had a nice restaurant with reasonably priced food and the "City" was fabulous. If I go back to NY I would probably stay here again. March 31, 2013
Rated 4.0 out of 5.0 by quiet floor!! i was able to relax and not hear door slamming!!!! awesome!!! March 28, 2013
Rated 4.0 out of 5.0 by Visiting Manhattan again Convenient, well located, in the process of being upgraded (does that mean its prices will go up more?) March 27, 2013
Rated 5.0 out of 5.0 by Super Value Great location central to all. Staff is exceptionally attentive. Large rooms with clean service. Best value for your money compared to many higher priced hotels, plus you must check out the rooftop swimming pool! March 27, 2013
Rated 5.0 out of 5.0 by Great hotel, great staff, great experience I thoroughly enjoyed my stay here. The room was HUGE, warm (even through it was snowing outside), and the staff were beyond helpful!! Everyone was courteous, knowledgeable, and helpful! The hotel even offers a car to the airport for cheaper than the taxi-- very convenient. I had a great and relaxing stay here-- will be happy to return again! March 27, 2013
Rated 4.0 out of 5.0 by Holiday Inn Midtown NYC The room was very comfortable and clean. Even in the city it was quiet inside. Not much at the hotel restaurant for vegetarians but good none the less. I wish there was a refrigerator and microwave in the room. All shops and necessities were very close in the neighborhood. I would certainly stay again and recommend the property to my friends. March 26, 2013
Rated 5.0 out of 5.0 by Welcoming Feeling Walking into the beautiful hotel lobby was the great beginning to a stay at this Holiday Inn. We were only in town for a night but knew we would feel safe and well taken care of at a Holiday Inn. The location and price were great. We would definitely stay here again. (The roof top pool looks inviting if we ever visit in the summer!) March 26, 2013
Rated 5.0 out of 5.0 by Great service and overall great experience!! This was my first trip to NYC, and I wanted to find a hotel that was centrally located but didn't break the bank. I researched and found the Holiday Inn-West 57th. My sister and I were able to check in early and found the accomodations very pleasant. The room was spacious (a bit dated#, but a good value considering only a small amount of time was spent in our room. We walked to most city attractions in 15 minutes or less and found the area very safe. The bed was comfortable, the heat worked well #it was very cold this weekend-especially for a Texan), and the staff was friendly and complimentary. I'm planning on another trip this fall and would definitely stay here-I'm anxious to see the renovations. March 25, 2013
Rated 5.0 out of 5.0 by good everything about area good servivce next out would like for a higher floor for room March 23, 2013
Rated 3.0 out of 5.0 by Acceptable quality but a little tired Had to ask for laundry return twice as not delivered to room but otherwise attentive staff. Though shared transport to JFK available at reasonable price, Bellman tried to push $60 + individual ride. March 22, 2013
Rated 5.0 out of 5.0 by My first choice for NYC travel I have stayed at Holiday Inn Midtown for the last 11 years of frequent business – and sometime leisure- travel. The rooms are large and sunny, and the staff has always been helpful and accommodating. It’s an easy in and out from the West Side Highway saving up to an hour off the trip. Parking is right beneath the hotel further making this choice incredibly convenient. There’s also a very pleasant bar in the lobby I particularly enjoy the nearby access to all main subway routes, Columbus Circle, Central Park and Lincoln Center. Great place. March 21, 2013
Rated 5.0 out of 5.0 by Great Location, Price and Service The service is exceptional and the room has little touches that make the stay very comfortable. For instance, there are two different levels of pillow firmness, indicated by bands wrapped around them. Very clean, WiFi worked first time, every time and it wasn't very noisy. The bar and café had specials that were reasonably priced for anywhere, let alone New York City. When my flight/shuttle combination deposited me at the hotel after all the restaurants had closed, I was able to walk down the block to a diner and get a great burger. Did not feel unsafe or threatened and it was after midnight. Almost got run over by a bunch of people coming out of the theaters, but that's a threat I can handle! Would definitely stay here again... March 20, 2013
Rated 5.0 out of 5.0 by Great Property Whenever I travel to NYC, I try my best to stay here. It is an older property but is outstanding in location and staff. Love the bar, it is a good place to unwind after a day of meetings March 20, 2013
Rated 4.0 out of 5.0 by GREAT ROOM very comfortable FOUND the concierge to be so helpful being on my own it was important that i asked a lot of questions.and got the tours i was looking for .The hotel was very comfortable and location was fantastic would recommend to anyone. March 19, 2013
Rated 3.0 out of 5.0 by Great location. Room was good for the price..... Unfortunately my room smelled like cigarette smoke....I assume someone in a room near me was smoking in their non-smoking room. I had to sleep with the window open in mid-March! The room was very large but the bathroom was very small. My only other issue was the toilet did not flush without holding the handle down for a few seconds. The plumbing appeared to be pretty old in the building but the toilet could have been updated. Overall the place was good for the price. March 18, 2013
Rated 5.0 out of 5.0 Wonderful Staff for Ages 2-70 We had our whole extended family of 10 from ages 2-70 stay for two nights. The staff could not have been more accomodating--welcoming us, making complex room assignments, serving unslilent kids free breakfasts, helping us with 100 pieces of luggage. These are top notch folks and the location is excellent. With upgrades in progress, I would recommend this site to anyone. Bravo March 15, 2013
Rated 2.0 out of 5.0 by uncomfortable / inflated priced We had 2 rooms... I had requested them adjoining or close to each other but they were not. Plus, both rooms were so hot we were unable to sleep well. The desk staff didn't care but the maids were very kind and tried to help with no success. The bar drinks were so overprice it was crazy. We would not recommend this hotel again. March 15, 2013
Rated 4.0 out of 5.0 by Great Value, Excellent Service This was my first stay at the Holiday Inn, Midtown and I will definitely stay here again. The rooms were very clean. Wifi was fast and easily accessible. But most importantly the staff, even those working at 2am were extremely helpful and went above and beyond what one would expect. Location was just right, within a two block walk from the subway station. Try the all night deli just down the block to the west of the hotel. Good food even at 3am. March 14, 2013
Rated 4.0 out of 5.0 by Adults vs. Younger Crowd Overall the visit was successful. Location excellent. However, the hotel should figure out a way to separate `older' guests from the younger guests who might want to run from room to room slamming doors. If I heard one door slam, I heard 200 doors slam. It was constant. This was in addition to the noise generated from the toilets. I swear I heard ever toilet in the building. Boom. Boom. Boom. Now I did say the star was successful. But it was for one night only and in the area I needed to be in. There's work to be done here, folks. It's a great property. Don't let it deteriorate into a loud fraternity. March 14, 2013
Rated 4.0 out of 5.0 by Great Location This hotel was nice and in a great central location. We were able to walk to Central Park, subway was a block away, and downtown as just a cab ride away. Would definitely be staying here again. Only issue was the water didn't get as hot as I would have liked. March 13, 2013
Rated 2.0 out of 5.0 by Central park is wonderful This is a great location, but unfortunately is stops there. Hotel room was showing it wear, musty smell around the halls. The worst is the parking, although the hotel give you a free parking pass their garage does not take it. They charge $27.00 to park your car and you are not allowed to go down and get anything from your car after they take it. You would be better parking up the street and not have to deal with the rude workers that run the non hotel owned parking garage. March 13, 2013
Rated 5.0 out of 5.0 by Location, Location, Location + A great place to stay. Accessible location to all venues - e.g. music, dance, restaurants, shopping, transportation. Comfortable, clean and spacious rooms. Helpful and friendly staff. Amenities to make for a more pleasurable experience. March 13, 2013
Rated 5.0 out of 5.0 by My favorite NYC hotel I used to live on the West side near this hotel and I love the neighborhood. Great bus location, easy to get to the subway, Columbus Circle, Times Square, etc. The hotel is a little old and in the process of being updated. Really great staff. I love this place. Recommended for business, young and old, families, singles. March 12, 2013
Rated 5.0 out of 5.0 by clean, comfy, great service..would highly recommend I would definately stay here again. The room was very clean, and comfortable. Staff was very helpful. Has a great cafe, with great food, and service..resonable prices. And, also a very nice lounge and bar area..very pricy!!!!!! But, what do you expect for NYC. March 10, 2013
Rated 4.0 out of 5.0 by Great location This Holiday Inn is located in a great location, close to central park, time square and other locations. We were there for a quick trip as my grandson will be attending school in the area. The staff was great and very helpful. The only thing that was bad is the hallways smelled of smoke and the carpets in our room were extremely dirty and stained. I think it is time for some updating of carpets. Like I said my grandson is attending school close by so will be staying at this hotel a lot in the next few years! March 9, 2013
Rated 5.0 out of 5.0 by Great First time experience in NYC Definitely would recommend this place. The room size , bed (queen), carpet, bathroom overall cleanness was excellent. The hotel buffet breakfast was nice, but you have to be there early, we went at 10:30 and they were already cleaning for lunch, there wasn't enough juice and there wasn't a variety. The only concern was that the rooms don't have a refrigerator. The price in february was worth it being in NYC. The location of the hotel is just 2 block from Columbus Station that helps you connect to any train , also a 5 to 10 minute walk to Central Park. It is a safe place and concurred at night, we got there at 11:30pm and it maid us feel safe. There are pharmacy, places to eat and drink coffee nearby. March 8, 2013
Rated 5.0 out of 5.0 by Can't beat the price and location! Excellent hotel in a great location. My husband and I were able to walk easily to everything we wanted to do. The hotel staff was friendly and welcoming. We also really appreciated the boarding pass printout stations in the lobby. The room was large and clean- as some have mentioned its slightly worn-out decor but everything is clean and well taken care of. Our only problem was the amount of noise our neighbors made during the night- lots of thumping and children laughing/playing really late. But that's not the hotel's fault; just inconsiderate customers! March 8, 2013
Rated 5.0 out of 5.0 by Convenient Location for My Needs I have stayed at this property several times in recent years primarily due to its location near Lincoln Center, the Met Opera and Central Park. Each stay has been comfortable and reasonably priced. It is within walking distance of Lincoln Center and many neighborhood restaurants are only a few blocks away (The Flame restaurant is my favorite.) March 7, 2013
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