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Rated 4.0 out of 5 by 230 reviewers.
Rated 5.0 out of 5.0 by Reasonable Price and Friendly Friendly team, usual sized NYC hotel, clean room and has everything you need August 15, 2014
Rated 2.0 out of 5.0 by Poor service and tiny room This Holiday Inn was a major disappointment. The elevators were extremley slow--at least one additional elevators is needed given the number of rooms the hotel has.The room was very small and the bathroom barely had enough room to sit on the toilet! Closing the door was next to impossible. There was NO safe in the room, and furthermore, the "safe" behind the front desk basically was designed to hold a passport, credit card, etc but not an iPad or laptop. The clerk recommended I leave the "do not disturb" sign on my door for my entire stay so that housekeeping would not enter. This approach was designed to protect my valuables. Admittedly, my valuables remained secure but my room was not serviced so my bed remained unmade and the bathroom was not cleaned! Not an ideal approach for a guest. August 14, 2014
Rated 2.0 out of 5.0 by Great location - poor service with problem resolution The location is fantastic. Rooms are small, but comfortable and very clean. The food is surprisingly excellent! The major disconnect and dissappointment for me was that there was a mix up with my reservation. I presented my confirmation email with all the details upon check in. When the front desk was unable to correct the situation, they apologized- but that was it. I was told the GM was not available. Three days later, upon check out, the GM happen to be in the lobby. After a conversation and reviewing the details of my reservation, he told me that he just didn't have time to respond to all guests' requests / complaints. (Really? Does he get that many?) He finally did adjust the rate. Just unacceptable that I had to "fight" to get what was just simply right. August 14, 2014
Rated 5.0 out of 5.0 by Repeat customer I come to New York about very 6 weeks. For the value as well as the service I now always stay at the Chelsea Holiday Inn. They just remodeled it and it is also centrally located. August 11, 2014
Rated 5.0 out of 5.0 by Great Stay Amazing staff. Newly remodeled rooms look great! Perfect location in the city. August 11, 2014
Rated 5.0 out of 5.0 by Holidy i Chesea stay I stayed here for 17 days and was good. There were some renovations going which was little inconvenient due to some noise occasionally but overall was very good. One staff in restaurant could have been more friendly and smiling but the rest was great ,. I would certainly recommend the stay here. August 11, 2014
Rated 5.0 out of 5.0 by Calidad Humana Uno da por descontado que la instalación material, como edificio , habitaciones, y otras sean de regular hacia arriba, es en las personas donde descansa la excelencia del servicio, si alguien desea visitar New York, tener la mejor ubicación, es posible recorrer casi todo caminando, si Ud. quiere , que lo traten de manera amable y considerada, no dude en reservar en este hotel, yo lo hice con mi familia y nuestra experiencia fue inolvidable, gracias a todos los que allí trabajan. Boris Docmac D. August 6, 2014
Rated 5.0 out of 5.0 by Exceptional Staff When in NYC, I return to this hotel because of the exceptional staff and overall cleanliness. The staff are pleasant,courteous, accommodating. After I checked out, they kept my bags, free of charge, until my train left late that evening. I highly recommend!! August 5, 2014
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