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Rated 4.1 out of 5 by 289 reviewers.
Rated 5.0 out of 5.0 Great hotel in good location The staff and rooms here are great. Very reasonable price for middle of NYC. October 15, 2014
Rated 5.0 out of 5.0 by Spur of the moment trip to NYC...and well worth it After a rough week at work, what a better way to unwind than head to NYC for an extended weekend! For the better part of the past 10 years, I have called the Holiday Inn-6th Ave-Chelsea my home away from home. And even though booking this trip was extremely last minute for me, the staff at the hotel was exceptional in accommodating my requests and as usual, made my stay worth it in every way possible. Once the reservation was made, I had the pleasure of working with Mabel (congrats on the new job!!) who assisted with noting my requests and making sure they were updated in the system. I do love the higher floors facing uptown...killer view of the Empire State Bldg :-) Being only a couple of days out, I worked with both Milta and Alex. I would like to thank them for their wonderful assistance and exceptional customer service, from a grateful traveler, who admittedly likes to call to make sure things are on target (maybe more than once). As my arrival date was right around the corner, Mabel, Alex and Milta assured me that everything was a 'go' and they would see me soon. Upon arrival, I was able to meet and greet both Milta and Alex and we were able to exchange 'hellos' while checking in. Although the room wasn't ready when I got there #it's NYC, no biggie#, I was able to get some work done in the new and improved lobby #what a nice open area, kudos to the redesign for sure!# and stopped off at the Prime Café to grab a bite. If you've read my prior reviews, this is by far one of my go to's when I'm staying at the hotel. You can seriously just eat Prime Café your entire stay, and I can say that I may have done this once, or twice. Said hello to Vinny, we chatted, caught up and had a great lunch while waiting for my room. I asked about the staff and how things were going. Everyone is still around, and that is an awesome thing. From Al to Uncle John and Vinny welcoming guests, to Larry and Ron tending bar, Prime is a prime spot. Not to mention the live music outside on the front porch area...great touch! In addition to the great staff mentioned above, I would like to recognize Josue, David and Yanitza for their assistance in fulfilling extra pillow and towel requests, as well as recognizing me by name and always providing a 'hello', 'how are you?', etc. when passing through the lobby. The entire front office staff is personable and considerate and that goes a long way toward satisfying their customers/guests. And I cannot say enough about the concierge staff #Pilar and Carter#. Fantastic recommendations on how to get around town, great knowledge on the who, what when, where and how. Although I've been to the city many times before, having a knowledge source right there to help remind you of where you are going and making wonderful suggestions always helps. To everyone that I've mentioned above , Mabel, Milta, Alex, Josue, David, Yanitza, the Prime Café gang #Al, John, Vinny, Larry & Ron# and the concierge twosome of Pilar and Carter, this was another great stay at the Holiday Inn-6th Ave-Chelsea and I thank you again for making it so. I always look forward to returning to NYC and staying at this hotel. Till we see each other again, Cheers! Eric O. October 15, 2014
Rated 5.0 out of 5.0 by Great view!!! The hotel was close to the FlatIron district and many attractions. Recommend taking in the HighLine which is also a few blocks away and enjoy the views. Overall great experience, the only drawback is the rooms are very small. There were 4 of us and things were tight. The bathroom is very modern and clean but not much bigger than an airport bathroom. If you can handle that, you have a great hotel for the price! October 14, 2014
Rated 4.0 out of 5.0 by I spent 6 weeks at this Hotel I spent 6 weeks at this hotel. It has a great patio for drinks, food and occasional music. The staff was very friendly. The rooms are small, but so are most NYC rooms. It was very close to the subways. I also had a great view of the Empire State Building. October 14, 2014
Rated 5.0 out of 5.0 by Great Stay! We enjoyed our stay at the Chelsea location. The hotel is located conveniently a few blocks form Penn Station and Madison Square Garden. The front desk staff were pleasant, professional and accommodating. The rooms are small, so I would not recommend sleeping more than 2 adults to a room. The bathrooms are also small, but the shower was a great size. My only complaint about the room was that the water temperature went from cold to scalding hot - it was very difficult to get warm water. We never ate at the restaurant downstairs, but we had drinks at the bar. The bar staff were clueless and had to refer to the drink menu to make the drinks we ordered. We would stay again. FYI IHG Club Members - There are stipulations to the free drink coupon you receive when checking in. Be sure to ask questions. October 14, 2014
Rated 4.0 out of 5.0 by Pillar the Concierge... is incredible My wife and I spent four days in Manhattan while I worked from 7am until 6pm Pillar took my wife under her wing not unlike any good concierge... but Pillar went far beyond her required job description. Unlike any other concierge we have ever met Pillar took a personal interest in our stay remembering our names; greeting us cheerfully by name after our first meeting; remembering what we were doing each day; but most importantly ensuring that my wife (nervous about her being alone all day in New York) was comfortable and she encouraged her to explore the city giving her pointers and ideas of what to do... but then following up with her when she returned. When she saw my wife sitting outside the hotel she came out and sat down with her for a short while to ensure that she was happy and experiencing NYC. Thank you Pillar... And Holiday Inn...this girl is a keeper, I hope you are treating her well. She is the reason I will give Holiday Inn another chance. With regards to your dinning room... breakfast was substandard... but dinner was a shocker! the food was excellent and prepared to perfection. I couldn't believe I was eating at Holiday Inn! October 14, 2014
Rated 5.0 out of 5.0 Staff The staff was outstanding ! Especially Milta, the Receptionist who would always make herself available to help us in any questions/difficulties we would have. The hotel is very lucky to have her as an employee. She made all the difference to us. October 13, 2014
Rated 4.0 out of 5.0 by Comfortable bed and lousy service Had to call front desk at midnight to ask for bath supplies. Next day no coffee or coffee cups in room. Lobby is a disorganized zoo at check in/check out. October 11, 2014
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