Rated 4.3 out of 5 by 198
Rated 4.0 out of 5.0 by Stephens617 Good experience
Staff was wonderful and very helpful. Room comfy and clean
Hotel restaurant was under renovation. Would have liked to see that, but will return.
Two things I did not like:
1. The toiletries were not replaced on a daily basis.
2. The glasses were washed and left on the sink. I would like new, dishwasher glassware.
Overall, though a very nice experience. Highly recommended.
August 24, 2014
Rated 5.0 out of 5.0 by New Yorkers... upgrade to suite
very nice...enjoyed our stay
NYC is a great place to visit..GREAT food..the WEATHER was Fantastic...very comfortable...GREAT LOCATION for the hotel...flower district was very interesting...Hotel Indigo certainly added to our wonderful visit!!!
August 22, 2014
Rated 5.0 out of 5.0 by AiL2014 Hotel Indigo - Chelsea
I stayed at this hotel for business and really enjoyed it. The staff were fabulous. Super helpful, attentative and thoughtful. Rooms were very clean, modern and lovely. Location was great for business purposes, but centrally located for exploring too.
August 18, 2014
Rated 5.0 out of 5.0 by rvinit Hotel with difference in Midtown
I recently stayed for 7 nights in this hotel and I was extremely happy. Indigo has refreshing touch and different in terms on overall value and feel in comparison to similar hotels in midtown NYC area.
Value for money and welcome feeling.
August 18, 2014
Rated 5.0 out of 5.0 by vsaari0612 Great place to stay close to PENN Station
I was very pleasently surprised with my stay at this hotel. I travel to NYC frequently and am always on the look out for the best lodging. Great location, beautiful lobby and super freindly staff. The guest rooms are large for the area, beautiful bathrooms, aveda products, complimentary wireless. My only disappointment on this stay was that the restuarant was under renovations.
August 18, 2014
Rated 2.0 out of 5.0 by NickC3 Not Your Usual Indigo for Business
I g to Manhattan one week, usually 3 or 4 nights, a month for engineering business. The desk service and room service were normal good Indigo Service. However, that is where this Indigo stops being an Indigo and becomes just another tourist hotel in New York City. The hotel had several negatives for business travelers as follows:
1. The room was so small and tight, it felt like it was for a one night stand.
2. Business travelers need a decent size desk to do their work. The desk was pathetic and almost useless. I had to angle the TV to one side, remove the coffee machine to a night table next to the bed, and put the desk lamp on the floor to have enough room to get some work done.
3. The closet was too small and was made half useless by having the refrigerator crammed in it with snacks for sale on top of it.
4. The drawer space, for someone on a three night/four day business trip to Manhattan, was also pathetic.
5. And all of these shortcomings were for one person. I brought my wife for the first 2 nights and she couldn't wait to leave. She couldn't even unpack her bags because there simply wasn't enough drawer space. She used some close space because I didn't unpack casual evening clothes.
There is no reason to use this hotel again over IHG's lesser brands or competitors. This is definitely not what I expected from the Indigo Brand.
August 18, 2014
Rated 5.0 out of 5.0 by madisonmama Great Experience
We stayed at the Hotel Indigo in Chelsea and had a wonderful experience! The room was spacious, stylish, and clean. All the employees were polite and very helpful. We will definitely stay here again.
August 17, 2014
Rated 2.0 out of 5.0 by rob1101 Safe
Broken safe caused my experience to be sub-par. I spent a lot of time waiting for the engineer to open and re-open my safe.
August 13, 2014
Rated 5.0 out of 5.0 by Tuscan Girl Comfortable hotel and excellent staff
We always stay at Hotel Indigos when we have the opportunity. We have always found them to be 3-4 star hotels with all the amenities. This one in NYC lived up to our expectations.
August 11, 2014
Rated 5.0 out of 5.0 by Yo31 Great service, low price
Great hotel for the price, people at reception were very nice. Thanks!
August 11, 2014
Rated 3.0 out of 5.0 by pegk Overall
It is convenient location. Especially for people taking the megabus.
August 10, 2014
Rated 4.0 out of 5.0 by Cheeser123 Good hotel -stay there
Good hotel in a good location... near 2 subway stations/lines and the Chelsea neighborhood offers lots. Food nearby and reasonably priced (for NYC!). Hotel is in middle of flower district / shops so we were able to have fresh flowers in room at a good price. Rooms are adequate for 2 people with suitcases... bathroom is ok size and was clean, Shower too. Bathroom amenities were Aveda brand -- very nice. Hotel exceeded our expectations.
August 5, 2014
Rated 4.0 out of 5.0 by ElyRocks18 Great Hotel....
I had a minor issue with the HVAC and getting a temperature that was comfortable, but a minor problem. I also asked for Down Pillows, and maybe they were Down, but if they were, I would consider them very low on the quality scale.
The restaurant was closed for remodeling, so I cannot comment on their food, service, etc.
BUT...I would go back in a heartbeat! Great location, great ambiance!
August 3, 2014
Rated 5.0 out of 5.0 by KBfromMD Wonderful location and sleep
The location of this hotel is wonderful - walking distance to Penn Station and Times Square, yet far enough to be clear of the crowds and noise. Also close to several subway lines. The bed was fluffy and very comfortable and the room was quiet - I got a great nights sleep, something I don't often do in hotels. The only annoying thing was that our key cards deactivated twice, but were promptly reactivated by the front desk staff. When I left, I didn't completely pull my cell phone charger plug from the wall. I called two days later and was transferred to housekeeping. The lady I spoke to found the plug, called me back and sent it Fed Ex that day. I was impressed.
July 31, 2014
Rated 5.0 out of 5.0 Hotel in middel of manhattan.
It is a good hotel, the lobby and the corredors are small but enought, to use the lift you have to use your room card, this is safety for the guests.
The room is nice, it hasnt the common carpet, it use wooden floors that it is great, all the other hotels that Ive been has the carpet.
Confortable bed and various pillows.
The furniture is so good, modern but simple at the same time. TV with a lot of channels and complementary wifi.
I have miss the complementary breakfast.
July 31, 2014
Rated 4.0 out of 5.0 by gf63 nice hotel but unconfortable sleep
i asked for an upgrade to a bigger room as last time I idea a Mickey mouse one. because of my platinum memebership staff were promptly giving me one of the big ones that was clean, fresh and big enough.
only huge problems are:
1 matresses totally too soft, warm
July 30, 2014
Rated 1.0 out of 5.0 by NYC Regulars Good service but terrible night sleep
The staff were very good but unfortunately our sleep was not very good - a rattling air conditioner we had to turn off at 2:15am, so the room got hot and we could not go back to sleep. No solid curtain to block out the daylight - only a sheer curtain for the windows. In addition, we were on the 3rd floor and heard all the street noise outside as if it were in our room - this hotel does not have double pane windows to drown out the noise. The pillows are very cheap and not solid and firm, so it's hard to get comfortable on them. Overall, just not a very good night. We stay at many hotels and travel quite a bit and usually have good experiences at most places, but unfortunately this place was not one of them. We would not recommend this place to anyone.
July 29, 2014
Rated 2.0 out of 5.0 BEDS are horrible; no outlets to charge up
beds are really pretty elementary - noticably not comfortable. very thin mattress.
desk are has no easy way to plug in and charge up devices.
no notification of restaurant being closed
July 28, 2014
Rated 4.0 out of 5.0 by Anu-Sydney Good value for money
Hotel Indigo Ney York City Chelsea is a good value for money. Compare to other hotels around the area rooms are much bigger and staff are really friendly. I feel always welcome as a returning guest. The only down side is the roof top bar/restaurant was closed for a long period now.
July 28, 2014
Rated 1.0 out of 5.0 by roadwarrior39 Construction!
Construction directly below my room ruined this stay. Front desk staff at checkout were not friendly or helpful. Took almost an hour to get my car from valet. Room is ok, but if there is going to be construction that close at least that whole floor needs to be shut down
July 27, 2014
Rated 5.0 out of 5.0 by Mike198627 Great location and great staff.
Everything was great. Great location and great staff.
July 23, 2014
Rated 4.0 out of 5.0 by Bondsam Good value at good location
We stayed 2 nights for a staycation. The front desk staff were friendly. The room was pretty big by NYC standards especially at the price. It was clean, new and well furnished. The room was at the back so it was a bit dark, but that’s to be expected. The bed was a bit soft and we both had slightly sore backs. Also the pillows, though there were quite a few of them, were super soft and small. That said this was a fine hotel at a good price.
July 22, 2014
Rated 4.0 out of 5.0 by DanFam Great Garden District hotel!
The Hotel Indigo is in a very great location. Close to subways and major NYC attractions. The rooms were clean and comfortable. Any issues we had with the rooms we booked were handled professionally, quickly, and to our complete satisfaction. Would stay there again.
July 20, 2014
Rated 5.0 out of 5.0 by Sacred Feminine Best Hotel for the money
I have stayed in NYC many times for both business and pleasure. Overall, this was the best hotel for the money. Going forward, it will be my first choice in accommodations.
July 19, 2014
Rated 5.0 out of 5.0 by Typical Business Traveler Great surprise in Chelsea
Needed a nice hotel in the Chelsea area for a short business trip. Didn't know about this hotel but it appeared in the list of possible options. Glad I chose it as the room was a decent size (for NYC), the setup was good, and everything was modern, clean, and comfortable. Everything was just easy. No problems at all.
July 17, 2014
Rated 5.0 out of 5.0 by BostonBrian They do a great job here.
The area isn't great but the hotel is and the staff is really wonderful. Last time I was there I left my bag in the lobby and they grabbed it and held it for me till I returned. Always very personable and you never need to call more than once for anything
July 14, 2014
Rated 5.0 out of 5.0 by NextGuest Welcoming Staff and convenient location
Very easy to find and helpful staff. Great location,placed within easy walking distance of different metro lines and Penn St.
July 13, 2014
Rated 4.0 out of 5.0 by Forbes621 Location, location, and location
Good location near Chelsea. Everything is OK or a little above average. Good experience. One comment on the grout of the tile in the shower. You can do a better job in terms of cleanness.
July 9, 2014
Rated 5.0 out of 5.0 by Poshboi Best hotel experience of my life!!!
My boyfriend and I drove from northern Indiana to NYC for vacation. After driving for nearly 13 hours, we arrived a few hours before our scheduled check in time. Olivia and Jay were at the desk when we arrived and were happy to check availability for us and voila we were able to check in early at no additional cost. When we informed them that we were planning to get married during our stay they were both genuinely happy for us and provided accurate directions for us to get where we needed to go. Our room was plenty large enough even with a king size bed for both of us to move about freely. The room was clean, stylish, and comfortable. The bathroom was a delight from the Aveda products to the top end fixtures. The hotel was PERFECTLY situated for easy access to the subway and buses. Overall the hotel itself was a pleasure but the Outstanding service puts it on par with any 5th Avenue suite! Thank you Jay and Olivia for making this vacation our best ever!!!
July 8, 2014
Rated 4.0 out of 5.0 by Treetop63 Comfortable, quiet
A king size, very comfortable bed with crisp clean linens, a mostly quiet room although the AC unit rattled a bit. The room is medium in size and had enough spacing not to make it feel cramped. Simple yet artful decor, a window that actually opened so that we could listen to the thunderstorm passing over the city. Positioned in the flower district and a short walk from Penn Station, which was very convenient. Close to the wholesale jewelery district which my lady friend "appreciated" and a very courteous staff that always greeted us leaving and returning from city adventures. You might think because it it is the middle of a wholesale flower district that it might not be safe but I was pleasantly suprised to find that it felt just the opposite. Very good experience overall.
July 8, 2014