Rated 4.5 out of 5 by 721
Rated 4.0 out of 5.0 by Eiligh Nice stay but...
The hotel and room in general were pretty good. The breakfast was good, with some daily changes in the meals (bacon, sausages etc). The kitchen in the studio, fully and well equipped, is a great idea and a real asset for the hotel.
But some points should be improved for a really great stay in New York:
1- The general cleanliness of the room. The bathroom was not properly cleaned (hair on the floor, black traces behind the tap).
2- The elevators. This 32 floors hotel only has three small elevators and one was out of order during our entire stay (7 days). Thus we had to wait for the elevator, sometimes up to half an hour...
February 24, 2014
Rated 4.0 out of 5.0 by Jerry - Drums Great Value in Manhattan
This hotel is a real keeper in Manhattan. Located directly adjacent to Port Authority, it was easy to take a bus from Stroudsburg/DWG, PA; climb off the bus and be less than 3 minutes from the Hotel. The easy access to subways, to anywhere in the city, is 3 minutes back to P-A. The Curb Appearance of this Hotel is somewhat unassuming; typical for Manhattan. Once you get inside, it starts to get good. Small but attractive hotel lobby. Hotel staff will immediately impress you with their friendliness. Check in was smooth and pleasant. Desk Agent was very welcoming, especially so if you are an IHG Rewards Member. Greeted with a bottle of water, a nice granola bar, and some info. Easy move to a very nice suite room, with nice kitchenette, very attractive bedroom, and bathroom; a large HD Flat Screen TV. Went to the fitness room. Small but effective. Good variety. Unfortunately, Nautilus was broken, (can happen to any hotel, certain next time I am there it will be repaired). Tues-Thurs the Hotel has a managers reception, that is outstanding; food, beer, wine. The test of the quality of staff is "how do they handle adversity". A large chunk of ice fell onto the atrium, and broke a pane, where the reception is normally centered, just prior to the reception. The staff quickly and efficiently relocated the food and beverages to the adjacent social room, and opened just 1-hour later, and ran 6-8 instead of 5-7. Many hotels would have just cancelled the reception, with a reasonable excuse. The staff rolled with it, and maintained wonderful grace and friendliness; providing excellent food, drink, & service. Once again, the food was so good, I had no interest in leaving the hotel for dinner. I didn't have breakfast that morning due to fasting blood testing that morning; but traditionally it is a very nice complimentary breakfast. This Staybridge is my go to spot for trips to Manhattan.
February 22, 2014
Rated 1.0 out of 5.0 receipt
when i checked out the printer was down and i was assured a receipt would be mailed to me. i stressed i need it for tax purposes and was assured again it would be sent to me. one month later i am still trying to get it. the hotel is next to the bus station and can be quite loud. I travel 165 days a year and i can say not only will i not stay at this hotel again this whole chain has lost a potentially loyal customer. disappointing all around
February 17, 2014
Rated 4.0 out of 5.0 by summom Clean room and fully stocked kitchen
Our room was very comfortable and clean. When we checked in, we thought the room was a little too warm and we turned the thermostat down, it actually became more comfortable. In many suite hotels the cupboards are empty, so if you want to fix food, you have to make sure get glasses, plates, flatware, etc. The kitchen had everything we needed. There was even a dishwasher! Staff were attentive. Breakfast was good although I would have liked yoghurt and the toasters took forever. If they can just get the elevator fixed...
February 16, 2014
Rated 5.0 out of 5.0 by Tinytiger Close to everything
We felt very safe @ this hotel. Close to Times Square and the theatre district. Subway station at end of the block. Right next to Port Authority bus terminal. Breakfast each day was a hot meal. Waiters/waitresses very attentive to your needs. Kemita was especially helpful @ breakfast, making sure we had everything we needed. Room was cleaned well daily and kitchenette was well stocked with the basics- we ate in 2 nights and we're able to cook without a problem. Also, Tuesday thru Thursday nights,they have social hour from 5-7 and offer free food- enough for a small meal.
February 16, 2014
Rated 5.0 out of 5.0 by CaliKat This is the place to stay in NYC!
Other than one of three elevators not in service, this hotel was fantastic! Everything from the hotel staff, the linens, the free breakfast, Staybridge NYC was top-notch quality all the way and at a reasonable rate. Every single member of the staff I encountered was friendly, effective and efficient. They truly made us feel welcome and valued guests. The room was outstanding - very clean, everything operational and with every convenience a guest could want or need.
I highly recommend this hotel. And I look forward to staying with Staybridge NYC in the future.
(On a side note, I am in the process of moving and will need temporary housing until my new home is ready. Because of my very positive experience with Staybridge NYC, I will make Staybridge Irvine my home for the next two months.)
February 15, 2014
Rated 3.0 out of 5.0 by Amir-y I love the hotel, but this time...
one of the elevators was out of order and it was sometimes impossible to get it , mainly during morning time, i can swear it skipped my floor(10th) a few times. Average wait time for the lift was over 15 minutes going down, it is relay bad when you need to check out and go down with bags.
Other than that, I must say that rooms are great and staff is nice and friendly, breakfast and gym are also very good
February 15, 2014
Rated 4.0 out of 5.0 by lisa5131970 Incredibly clean and great staff!
I had gotten a great rate for the one evening stay that I needed and the previous reviews were good so I decided to give this hotel a chance. I was presently surprised by the welcoming staff and the clean hotel room. We arrived early so the room wasn't ready but the staff held onto our bags while we walked to Times Square, which was a very easy walk from the hotel. There were only 2 issues with the hotel: During our stay, one of the elevators was out of service. There were long waits to get to and from the room. Second issues was that I was supposed to only be in town for 1 night as we had tickets for a Broadway show but after we checked in, we found out that our bus home the next day was cancelled due to a storm coming in. The front desk was able to book us another night but they would not match the online rate that I booked the first night at. I was pretty disappointed with the staff for not being able or willing to meet my online price for the second night. I feel that if the hotel values my business, they could have offered me a refund for the difference even after my stay when I complained about this issue.
I also never received points as a club member from my stay at this hotel.
February 15, 2014
Rated 3.0 out of 5.0 Breakfast and Elevator chaos
If one enjoys the clash of person-on-person combat for toast and orange juice then you will enjoy the experience at this hotel for close interpersonal contact to find a seat or even food. There are simply more guests than facilities in this hotel which makes for tetchy and stressful early morning confrontations. The absence of one elevator out of three made for stressful and teadious lengthy waiting times to ascend or descend: indeed, the experience in the lobby to get a lift car was more akin to a Super Bowl clash of teams than a pleasent hotel stay: if you were a Seahawks player you might get some toast with a few scars.
February 14, 2014
Rated 4.0 out of 5.0 by Wilmer Very good service with a big problem with the elevators
The service was very good, the people excellent.
During all the week we stay at the hotel one elevator was broken. It was not fixed during the whole week. As the service people have to use the elevators to service the rooms taking an elevator between 2PM and 4PM was a pain in the neck.
February 12, 2014
Rated 3.0 out of 5.0 by Two Ricks Great location and staff / frustrating elevators
We stayed here to attend the New York Gift Show. It's a great location, an easy walk to the gift show and to Times Square. The staff is wonderful. The breakfast is fantastic and the staff at breakfast are awesome. My big disappointment is on how the elevator situation is taken so lightly. Only two of the three elevators are functional. There are signs and letters of explanation posted, some lamented like they expect this to go on for awhile. Even the staff chuckle about it. One day it took us 25 minutes to get down from the 26th floor. Very frustrating. I almost didn't stay here because of reviews concerning the elevator.
February 10, 2014
Rated 4.0 out of 5.0 Room was Small
Our king room was small but very comfortable bed. Closet was small for a room with a mini kitchen in it. Elevator had one not working and were very slow. Breakfast and evening snacks were very good. Staff was excellent! Acknowledgement of anti in level was a bottle of water, nutrition bar and a piece of paper saying thanks for being a platinum level.
February 9, 2014
Rated 4.0 out of 5.0 by IanPD Good property shame about the elevators!
Excellent staff and service. Good location and value for money.
Problems with internet which kept cutting out. Regret unlikely to return as it is badly served with only three small elevators, one of which was out of service throughout my stay. This meant delays of up to 10 minutes which was very frustrating.
On my last day only one elevator was in service which meant a wait of over 20 minutes when I wanted to check out as I didn't want to lug my bags down 31 floors!!
Great shame as otherwise I would have been happy to return.
February 7, 2014
Rated 4.0 out of 5.0 by Eljay247 Convienant...
Perfect spot...everything in walking distant. Subway station on the corner. Park you car a block and a half away... Time Square so need not say more... Comfortable stay!
February 4, 2014
Rated 3.0 out of 5.0 by Tricoachal Staybridge stay
The room was really nice, except for the fact that every time we turned up the heat, cold air blew out of the heater. A few things stand out as positive: the staff at the front desk, the doormen, and the quality of the bed and bath, all very good. A few things stand out as negative: the breakfast was awful. I'd rather you reduce the price of the room and give normal breakfast options. The elevator, on busy Saturdays and Sundays, is over matched and thus the wait for it was frustrating. Understandable given the age of the building, etc., but frustrating.
January 30, 2014
Rated 4.0 out of 5.0 by Pam R Great bartender and clean rooms
We had an amazing time staying at your hotel when we visited Time Square last weekend! The room was very clean and the bed was comfortable. The staff was both helpful and friendly. There were plenty of choices at the breakfast and we would not hesitate to stay again. If I had to mention the one and only negative, would be the long wait for elevators if you stayed on a higher floor! The little bar downstairs was a perfect meeting place for our group and the bartender was awesome, giving us ideas of where to grab a bite before our show. Because it was my first time in the city, she made me feel very comfortable. The bar had to close early because of a heating problem and she served us a glass of wine and we drank it by the fireplace. She also told us of a bar close by that she would call and get us a table at because we mentioned the long line we saw as we walked back to the hotel that evening. It was frigid temps outside and the idea of waiting outside did not appeal to anyone in the group. I feel bad not remembering her name as she really had such a positive impact on our stay. The hotels location was another plus, very walkable to where we chose to go! We will come back!
January 30, 2014
Rated 4.0 out of 5.0 by Kit-Ching Excellent Value for the Money
Great location, nice size room. Very modern and clean.
January 29, 2014
Rated 4.0 out of 5.0 V good 'cept lifts
The hotel is well situated and its rooms very roomy for a room of this price in a big city. However, the lifts are very slow and one could wait a long time for one to arrive. The complementary breakfast was fine, but a bit of a zoo.
January 29, 2014
Rated 5.0 out of 5.0 by prappraiser Great Staff, Service & Location
Third time in this hotel for business/leisure and will continue to stay here. Great staff, breakfast, service, location and what about those social evenings, love it.
January 25, 2014
Rated 4.0 out of 5.0 by Karl18 Great location, clean/well stocked rooms
We enjoyed our stay at this hotel near Times Square. For the price, you get a stocked suite with a good size fridge and a stove. A couple negatives: the elevator...given that there are 32 floors and only 3 elevators, expect to wait 10-15 minute waiting for one during peak times. Breakfast is extremely congested with too little seating and the food disappears before staff can replenish it. We ended eating out the last day. Staff was friendly. Bar prices were excessive. All rooms are near the noisy elevators.
January 23, 2014
Rated 5.0 out of 5.0 by Sunny31 Clean, comfortable, great location, friendly staff!
I recently stayed at this hotel over a long weekend. The staff were friendly, kind, helpful. Check-in and check-out were a breeze. My room was the cleanest of any hotel I've stayed at before and it was very comfortable and cozy. There is a warm fireplace going all of the time in the Great Room just outside the lobby that offers a welcoming and comforting experience. Very pleasant stay overall, would definitely stay again, and would recommend to others planning to visit NYC over a weekend. Close to Empire State Building!
January 23, 2014
Rated 5.0 out of 5.0 by jandj67 Great location, complete kitchen
Located right across the street from the Port Authority Bus Terminal, this hotel is very easy to get to using the bus services from all three major NYC airports. There is a side entrance from the terminal on 42nd Street that is only 100 feet from the hotel. Then, when you need a taxi, just walk around the corner to the taxi stand at the front of the terminal.
The hotel staff is friendly and helpful. Breakfasts have many hot and cold items. (You can ask for a tray to take food back to your room.) Elevators can be slow at peak times, so plan accordingly. Some of the rooms have nice views of the city and also the Empire State Building.
A bar opens at 4:00 p.m.
One of the best features of this hotel is that every room has a complete kitchen that includes two burners, a microwave, a toaster, a coffee maker, a full sized refrigerator and all the utensils, plates, and dishes that one needs.
January 23, 2014
Rated 5.0 out of 5.0 by thomaschrl51 Comfortable Room and Comfortable Bed Good Service
I stayed at the Stay bridge from Jan 10 thru Jan 14, I enjoyed my stay very well, the room and bed were very comfortable and clean. I would definitely say there again
January 19, 2014
Rated 5.0 out of 5.0 by 2finediners Better than I could have hoped for.
Based on other reviewers we asked for a QUIET room on a lower floor. It was great! We were given a corner room on the 6th floor. Occasionally we heard what we believe was an elevator screech but it was not enough to be bothersome and I am very sensitive to noise. We asked for a lower floor because previous reviewers mentioned long elevator waits. Waits for us were usually less than 2 minutes. Only once did we choose to walk down and that was because several people were already waiting. We never walked up. The lobby is small so sometimes gets crowded but this is NYC. The breakfast and social hour were terrific. Always plenty of good food and helpful staff. The sitting area is almost always full, but we always found a place to sit. If you're having trouble finding a place, there is extra seating in the bar area. The staff at reception were also wonderful. They helped us with everything from directions, to suggestions for dinners and desserts, to making reservations, to hotel questions. They were always efficient. The bed was comfortable... a little on the soft side... which was fine with me. There were 2 pillow choices... one a little firmer than the other. It was very clean. The soap, shampoo, conditioner and lotion were great... some hotel provided products make me itchy... not these. And the fragrance was not overpowering either. The hotel offers a $49 personal driver to LaGuardia. It was great. No worries about being stuck in traffic and having the cab meter running. Laundry machines really are free although you do need your own soap. The work out room is small but certainly adequate for my needs. I tend to be picky but I have no complaints. I would stay here again in a heartbeat. It's an amazing value.
January 17, 2014
Rated 5.0 out of 5.0 by Happy2014-35 Great #5
This was a wonderful place to stay and everyone was friendly and nice and the breakfast was excellent every morning. I will be staying there again.
January 16, 2014
Rated 5.0 out of 5.0 by irishchick January 2014 trip
Great hotel, centrally located and easy walking distance to lots of restaurants and shops.
Staff were great, rooms were clean and well maintained.
Breakfast was plentiful and very good.
Also very competitively priced for midtown location!
January 15, 2014
Rated 5.0 out of 5.0 by Cchien A hotel that's just like home
There is free breakfast and free happy hour style social events in the hotel that makes the stay very enjoyable. And the interior is nice and new, and the size is considered big in downtown NY. The only thing I could complain is that the lobby can get crowded sometimes. And there's no any additional benefits for platinum member.
January 15, 2014
Rated 4.0 out of 5.0 by Yolynn Value for money in view of location
Great location and easily accessible to all places especially Times square and 5th Ave within 10 min walk. Felt safe to walk back even though located in between 8th and 9th Ave as there are 2 popular hotels just next to each other and the price is excellent. Breakfast is provided free although sitting area is limited but is allowed to bring up the breakfast at the comfort of your own room. Will definitely stay in the hotel again in view of its great location and reasonable price.
January 15, 2014
Rated 5.0 out of 5.0 by Ani08 My experience
This was my nice stay in staybridge hotel in newyork.First thing location is very closer to every thing &hotel itself very nice specially its suits having kitchnette in the suits ,i would like to stay here again and again ,try it.
January 14, 2014
Rated 5.0 out of 5.0 by Pastelito Great hotel with great facilities
Our stay was very pleasant at this hotel. Its very close to Time Square, near many shops and restaurants. The room is very cosy and our room had wonderful king size bed. We were very pleased to have little kitchen in the room, which included microwave, toaster, machine for filtered coffee, dishwasher and even plates, mugs, utensils, pots and other equipment for cooking and also a big fridge with freezer! We liked the furniture and decoration it was modern and nice. Guest laundry came very handy, since we had to stay one week longer in New York due to the weather and did not have any clean clothes left, so that was huge relief. They even had complimentary breakfast and drinks in the evening, but did not have chance to go in the evening. There is also gym and i saw that some evenings they have life singer's performances. The only bad thing was the temperature in the breakfast area, since it was really cold outside and the place is all surrounded by glass, otherwise we loved the hotel and would definitely stay again if we are in New York.
January 13, 2014