Rated 4.0 out of 5 by 230
Rated 5.0 out of 5.0 by AusTravel Reasonable Price and Friendly
Friendly team, usual sized NYC hotel, clean room and has everything you need
August 15, 2014
Rated 2.0 out of 5.0 by Minnie12 Poor service and tiny room
This Holiday Inn was a major disappointment. The elevators were extremley slow--at least one additional elevators is needed given the number of rooms the hotel has.The room was very small and the bathroom barely had enough room to sit on the toilet! Closing the door was next to impossible. There was NO safe in the room, and furthermore, the "safe" behind the front desk basically was designed to hold a passport, credit card, etc but not an iPad or laptop. The clerk recommended I leave the "do not disturb" sign on my door for my entire stay so that housekeeping would not enter. This approach was designed to protect my valuables. Admittedly, my valuables remained secure but my room was not serviced so my bed remained unmade and the bathroom was not cleaned! Not an ideal approach for a guest.
August 14, 2014
Rated 2.0 out of 5.0 by Chi Town Mom Great location - poor service with problem resolution
The location is fantastic. Rooms are small, but comfortable and very clean. The food is surprisingly excellent! The major disconnect and dissappointment for me was that there was a mix up with my reservation. I presented my confirmation email with all the details upon check in. When the front desk was unable to correct the situation, they apologized- but that was it. I was told the GM was not available. Three days later, upon check out, the GM happen to be in the lobby. After a conversation and reviewing the details of my reservation, he told me that he just didn't have time to respond to all guests' requests / complaints. (Really? Does he get that many?) He finally did adjust the rate. Just unacceptable that I had to "fight" to get what was just simply right.
August 14, 2014