Rated 4.1 out of 5 by 345
Rated 5.0 out of 5.0 by Cowboy Alan from Florida Exceellent hotel staff and accommadations
A very nice hotel for New York City and an excelllent property in and around the heart of Manhattan and close to everything in Manhattan, in all directions. acrtually this property is the center of Manhattan. it is new and clean and beuatiful and the staff is so nice, helpful, and friendly.
December 16, 2014
Rated 1.0 out of 5.0 by kitty24 Extremely disappointing experience
Hotel staff were not experienced at all. First of all, the person at front desk did to inform customers how to get the parking price at hotel rate. The parking garage hotel collaborate with refused to reimburse the outrageous parking fee. We called hotel front desk, they did send someone to the parking garage try to sort out the problem. However, there were no follow ups afterward, we had to decline the fee through our credit card company instead.
Second of all, they accidentally charged Pet fee twice for one stay, I had to call credit card company to deny the extra claim.
Third of all, We tried to call for room service at decent hours, however, no one picked up phone calls from kitchen. We had to go down to kitchen to remind them we tried to call.
In summary, as a Platinum member, I am extremely disappointment by my experience at this particular hotel.
December 14, 2014
Rated 5.0 out of 5.0 by BostonSoxFan Clean, Comfortable, and Great Location
For a quick visit to NYC, we found that this Holiday Inn perfectly fit out needs. It was conveniently located to everything we wanted to do and the staff, especially Cesar, was very helpful in helping us navigate the subway system. The room was spotless and comfortable-- would definitely look here first when returning to the city.
December 11, 2014