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Rated 4.2 out of 5 by 451 reviewers.
Rated 5.0 out of 5.0 by Two days in New York The hotel really made our short break in New York a real pleasure. The location is excellent. We would normally stay in mid town up towards central park but were looking for value and found a whole lot more. We could walk to the finacial district Downtown, the 9/11 memorial, Brooklyn Bridge and the subway was easily accessible for trips uptown. In the evening the restaurants in Chinatown and Little Italy were so close and we could walk a little further to Bleecker Strret and back through SoHo. The whole area felt safe and a real joy. The staff were friendly, the room clean and sizeable and had everything we needed. We even had a view of the river and Downtown. We will be looking at this hotel for our next stay and would recommend it to any travellers. September 12, 2013
Rated 5.0 out of 5.0 Excellent all around! The hotel is located in a great location. Walkable distance to Canal St, Chinatown & Little Italy. The front desk & restaurant staff were above par. Bell hop (sorry I forgot his name) was extremely helpful in providing directions. Even hailed me a cab upon checkout. The room was small but comfy. I was only there for 1 night & the only time I was in the room was to check in, sleep & check out. I have been to NY thousands of time but never been to Soho. If I go there again, I will surely stay at the Soho-Holiday Inn. September 10, 2013
Rated 5.0 out of 5.0 by Great location and price I enjoyed my stay. The rate I got was unbelievable. I was able to shop on Canal street which is like at the front door of the hotel. The luggage holding was convenient since I checked out at 12 noon but didn't depart until 9pm. I'd be wrong to not share this deal and keep it to myself you go! September 5, 2013
Rated 1.0 out of 5.0 by awful experience very unfriendly the staff are not helpful and untrusty September 4, 2013
Rated 5.0 out of 5.0 by Father, Daughter Vacation. I used IHG reward points to book my annual weekend adventure vacation with my daughter. This location was a fantastic value for a weekend in Manhattan. MTA stations on the same block and centrally placed between SOHO, Chinatown and Little Italy. The rooms were small but clean, but the best added value was the friendly and helpful staff. Extra effort by the ladies at the front desk and "Ray" the engineer was greatly appreciated. Thanks for making my daughters first trip to the capital of the world unique and authentic. September 4, 2013
Rated 5.0 out of 5.0 by nice rooms and friendly staff very happy with the staff. nice rooms. Best value in NYC August 28, 2013
Rated 1.0 out of 5.0 by Cramped and uncomfortable Was looking forward to the new upgrades but unfortunately the room was more cramped and unusable than ever. Desk and chair were so tight to the bed you could barely pull the chair out to sit down or even walk around the foot of the bed. A/C was loud and overbearing. Asked for a different room and was told they are all the same. I used to stay here frequently but if you can't even walk around your bed then I won't be returning. August 28, 2013
Rated 5.0 out of 5.0 by Great Location with a Fantastic staff I really enjoyed my stay at The Holiday Inn Soho. It was close to where my son lives, blocks from little Italy,Chinatown, NYU, Washington Square, highlands, Trade Center/ new Freedom Tower, Greenwich Village, Tribeca and more!! From the front desk,house keepers to the bartenders I had a delightful experience. I would highly recommend this hotel Linn1017 August 26, 2013
Rated 5.0 out of 5.0 by Great Place to Stay Loved this hotel, super location, close to everything we wanted to do. And if it wasn't, the subway was close by. Comfortable beds, very clean, would definitely stay here again and recommend it to friends. ' August 25, 2013
Rated 4.0 out of 5.0 by Excellent location near subway Excellent location & place to eat However the air condition should be improved,very noisy. August 24, 2013
Rated 1.0 out of 5.0 by Our stay I would not reccommend this property. The moment we visited the property from check in to check out was not pleasant, this was our 2nd time we stayed at the property and the last. The only nice person was the bell man. The check in desk clerk rude and not helpful to the General Mgr Assan did very little for our complaints. Therfore as a priority club member I would not reccomend this property to stay while visiting the So Ho area. BD August 23, 2013
Rated 5.0 out of 5.0 by Love This Place!!! This is the nicest, most wonderful hotel. I love it. This is the hotel my work puts me at when I am in NYC and I have never had a bad stay. The staff is helpful and friendly - whatever you need, they are happy to assist. Plus, there are some amazing restaurants well within a 5 minute walk. Great hotel. The rooms are small but amazingly comfortable and even with the city outside, I always get a great night sleep. Definitely one of my favorite NYC hotels. August 21, 2013
Rated 4.0 out of 5.0 by Great location Friendly staff Wish they had a pool, hot tub, and sauna. August 21, 2013
Rated 5.0 out of 5.0 by LOVE THIS HOTEL I stayed for one night. The parking was a block over, reasonable for an overnight stay at $38 bucks. We were right in the middle of a shopping haven and close to a diner, eateries and of course canal st. This is the second Holiday Inn Express I have stayed in in New York within the past month and I'm sticking with this brand. The rooms was very clean, a decent size for the city and the bed are very comfortable. Staff was very friendly. August 21, 2013
Rated 5.0 out of 5.0 by Good Nice place to stay with good facilities and staffs August 20, 2013
Rated 1.0 out of 5.0 by Worst among all the Hol Inns I've stayed at 1) Front desk didn't have my reservations upon check in. I had to produce documentation proving I had confirmed reservations. Check in agent suggested I had the wrong hotel! Being Gold IHG member didn't help at all - hotel system is NOT linked to IHG Rewards thus agent could not see my reservations. 2) Hotel has 3rd party computer system meaning hotel guests have to pay for computer/printer access when printing boarding pass 3) one man Concierge is always busy and hardly at station - always a lineup to drop off or to pick up luggage 4) wifi Internet in the guestroom is limited - I could not immediately connect to Internet due to " connections over the limit" . Front desk suggested I wait until someone ends using their Internet connection at which point I may be able to connect. Hotel limits the number of guests who could log on at the same time. I would not stay here again nor would I recommend it to friends and colleagues. August 19, 2013
Rated 5.0 out of 5.0 by favorite place in NYC! I'm in NYC once or twice a month for work and this has excellent location and great service. Lisa was especially helpful at the front desk. August 17, 2013
Rated 4.0 out of 5.0 by Great location, but not much recognition for the Platinum Members. Was disappointed that this property did hardly anything for the Platinum Members. I was given one drink coupon and 2 bottles of water during our stay. They seemed to have nicer rooms from what the clerk said, but those were for the customers that were as he put it Club Members. I know Platinum Elite is not the highest member at HI Club, but it's a pretty high level. I would stay here again, but not because of the Priority Club Membership, but because of price and location only, knowing my membership pretty much gets me nothing. August 15, 2013
Rated 5.0 out of 5.0 by Great Location I would recommend this hotel, it is a very comfortable hotel they take care of all your needs and the staff are exceptional The location was fantanstic close to everything. The only down fall is the subway noise I would recommend a room on a higher floor. August 12, 2013
Rated 2.0 out of 5.0 by Noisy room, TV didn't work and AC made terrible sounds This Hotel is in a good location for Little Italy, China Town SoHo and the 9/11 site. What makes me give a poor review was the sound of the underground trains pulling into the station 3 floors below us, the TV only working on 1 channel and the AC unit that every now made a horrific noise that woke us up. The receptionist were all very friendly and did listen to the problems we had and hopefully got the fixable ones sorted out. August 10, 2013
Rated 5.0 out of 5.0 by Great staff and great room Our stay at the SOHO location was very enjoyable. They put us up in a 2 bed suite and the room was great. The only downside was one of the air conditioners didn't work but it was no problem as it wasn't that hot and we really didn't want to be moved. I informed the desk when we checked out the next day. Other than that our stay was great. The location is so convenient to China town, SOHO shopping, Little Italy and the subway. the staff is so friendly and helpful in all areas and they have a great Bellman team that goes the extra mile to be of service. GREAT HOTEL! We WILL be back. August 3, 2013
Rated 4.0 out of 5.0 by Stay in Soho Nice Hotel and location in Soho. A lot of shops and places to eat. I would stay here again for a nice weekend in NYC. August 3, 2013
Rated 3.0 out of 5.0 by Great Location This property is in a great location for lower Manhattan--right in the middle of Soho, Little Italy, Chinatown with Tribecca close also. The staff and service was very good but I was disappointed in the room. It was very small and not appointed well. HIG needs to learn something from the smaller room hotels in Hong Kong--although many of the rooms are small they are very well appointed. Also, I was disappointed there was not a Club Floor available--hard to believe in NYC. This property has some work to do. I am not certain I would return. August 3, 2013
Rated 4.0 out of 5.0 by Great staff services We had such a wonderful time at this hotel. Our stay was sudden & last minute for a funeral , the staff at the front desk (Lisa) was so helpful for our family. Thank you for your excellent service. August 2, 2013
Rated 5.0 out of 5.0 by Great customer service Was on a business trip and the staff was ever nice and helpful to me and my spouse. I was traveling with an infant and needed a frige to cool milk. They brought one to my room with the extra charge per night! That's great customer service!! They were more concern with my personal comfort rather than the money.. July 29, 2013
Rated 4.0 out of 5.0 by Great hotel for visiting Lower Manhattan We like this location because of it's access to a few subway stops that get us to where we typically go. The hotel is clean and typically quiet. We were there during a 100 degree heatwave and the room A/C was a life-saver. It worked almost too well and had the room chilly in just a short time. We had one small issue that didn't end up affecting us. We got back from being out around 1130pm. There was NO water. We called the front desk and they knew of the issue and said it should be up 'sometime in the morning'. We were ready to freak out but decided to get some rest. the water was back on by 630am, so no harm, no foul. We have had other water related issues here but those were settled and we were happy with the outcome...but it does have me worried about some of the infrastructure here. Staff is friendly, and it is a decent value for NYC..... July 29, 2013
Rated 5.0 out of 5.0 by Great location In Soho, just steps from Little Italy and Chinatown, great restaurants at every turn, fashion boutiques around the corner. The staff was warm, friendly, and helpful. Front desk saved me time and money for my return trip to the airport. July 24, 2013
Rated 5.0 out of 5.0 by the best hotel I have ever been in NY the best hotel I have ever been in NY...and was there 12 times in a row!!!! July 24, 2013
Rated 5.0 out of 5.0 by Front desk very,very helpful and accommodating. We arrived early and the front desk set us up. Thanks again July 22, 2013
Rated 4.0 out of 5.0 by great room and exceptional service stayed in NY for the first time and needed a night stay. Customer service was excellent in helping us get a last minute reservation at the HI in Soho. Room was great and reasonably priced (for Manhattan, anyway). Cant comment on amenities...we only slept there :) but writing a review because the staff was exceptional. July 19, 2013
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