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Rated 4.3 out of 5 by 412 reviewers.
Rated 1.0 out of 5.0 by Terrible stay Worst ever stay. I am a travel agent and I travel all the time. This was very bad. Plus I brought a group of agents to check out ny and the hotel. June 5, 2014
Rated 5.0 out of 5.0 by Great hotel and location for the cost I stayed 5 nights at this hotel with my sister and two nieces. The purpose of the trip was showing them New York for the first time. For our purposes it was a great hotel. Location was very important to us, especially being very close to a subway station, which was the case here. We saw all of New York without ever having to take a cab, including the JFK airport. This hotel has direct connection to JFK through the J line. Also walking distance to SOHO, Little Italy and Chinatown. The beds and pillows were very comfortable and the black outs great to be able to sleep until about 9AM. The room decor is contemporary so no ugly dated flowers, as bedspreads. My only negative comment is that the tub was slippery and I was afraid to fall while taking a shower, but that is fixable. June 4, 2014
Rated 4.0 out of 5.0 by Great location This hotel is pretty new, location is good, 1 minute walk to Chinatown and Soho area. June 3, 2014
Rated 4.0 out of 5.0 by Small but comfortable Staff was great. Check-in friendly and enthusiastic. Check-out simple. Food choices (both in restaurant and room service menu) were quite limited, but we found something to eat that was fine. Room was small and rather dark, considering the price, but since this is NY we accepted it as the norm, with reluctance. But room and bathroom were clean, public areas were pleasant, and location in NYC was great. June 3, 2014
Rated 4.0 out of 5.0 by Great service Rooms were of size expected for New York. Some of the nights were charged I felt a little too high. We found out that it was graduation for high school so that may have been why price was more than expected. June 2, 2014
Rated 5.0 out of 5.0 by Fantastic location, comfortable room, value for money. This is the second year in a row we have stayed in this hotel and I am sure we will be back next year. As New York hotels go this offers fantastic value for money. The location is fab with easy access to subway. Rooms are quite small (as are most in New York) but are clean and bright and comfortable. Staff are friendly and helpful. June 2, 2014
Rated 5.0 out of 5.0 by Stay here often Great location. Courteous and nice staff. The rooms are a decent size for New York. Have stayed here a half dozen times and the experience is consistently great. June 1, 2014
Rated 4.0 out of 5.0 by Hotel staff The hotel staff was very nice and welcoming. If we needed anything at all including information about transportation and directions, someone was available to help. That was greatly appreciated! May 31, 2014
Rated 4.0 out of 5.0 by Great service form cleaning lady We asked her to find a plastic knife for us. She did. May 30, 2014
Rated 5.0 out of 5.0 by Great Staff! Everyone treated us as if we were the only customers at the Hotel. May 27, 2014
Rated 3.0 out of 5.0 by 交通便捷 酒店的地理位置便捷,紧邻地铁站,周边的饮食购物商户也比较多。但房间设施相对陈旧,尤其空调机的声音比较响。整洁程度一般。酒店账务结算上会有问题,预授权额外冻结多晚的费用,并且事后处理速度相当慢 May 25, 2014
Rated 2.0 out of 5.0 by Well positioned but terrible decor and uncomfortable bed in our recent stay at the holiday inn soho - the staff were pleasant but the decor was old and run down and the bed soft, old and terrible. May 23, 2014
Rated 2.0 out of 5.0 by Customer Service Lacking I have stayed at many Holiday Inn properties both in NYC and around the country and have never had such a disappointing experience as I did at this property. The receptionist at check-in was incredibly rude. She was insistent that we had reserved a smoking room, which we had not. Rather than simply facilitating a room switch, she repeated over and over again that I was the one who had the mistake. I didn't care who had made a mistake at that point, I just hoped for a solution, which she very begrudgingly was able to do eventually. She was much more concerned with being right than she was with providing a good experience. Our room was extremely small - we had made reservations for four and were tripping over each other. We weren't given enough towels and our phone didn't work so we weren't even able to call the front desk easily to request more. The shower head fell on me and then wouldn't stay attached to the pole in the shower. Housekeeping kept knocking on our door, very eager for us to leave prior to check-out time in the morning. Nothing too bad, but when paired with the bad service, it left us with a bad taste in our mouths. The bellmen were really helpful and friendly and we were glad to start and end our stay with really positive interactions with them. They were great about helping us store our luggage, give directions, and got our car to us really quickly. May 21, 2014
Rated 1.0 out of 5.0 by Housekeepers stole my boots! We are 100% sure se forgot something in the room, one pair of boots, we realized that 5min. After we left the hotel. We called from the airport to ask but the conection failed. As soon as we arrived to our home we sent an email and call, they told us we didnt left anything and that they didnt have anything to do. That they checked the room and nothing Was there. We even told them were where they. Some one Was going to pick them for me but the person that cleaned the room obviously stole them. We are so disapointed of their answer and the way they treated us after we spend 9 days in the hotel. We will never recomend this hotel and come back. Hope you do something with your housekeepers!! After we checked out we went to the airport and then to home. The only place where they could be and where i close my luggage Was your hotel, I left them for sure! May 21, 2014
Rated 4.0 out of 5.0 by Good location and good amenities Good location, close to the Subway. The hotel offers great amenities for the value. The room is quite spacious for New York City's standards and very comfortable. The only downside is that the whole building shakes when the subway passes. It has not prevented me from sleeping well however. May 20, 2014
Rated 5.0 out of 5.0 comfortable bed Sleep well, comfortable beds nice bathroom. close to subway shops and restaurants May 16, 2014
Rated 5.0 out of 5.0 by Buen servicio y buena ubicacion En general el hotel esta bien. Lo único es que esta ubicado muy cerca del metro y se escucha mucho ruido. El personal bastante amable. May 14, 2014
Rated 4.0 out of 5.0 by bellman was great thank him it was a pleasent stay for my 1st time in new york May 13, 2014
Rated 1.0 out of 5.0 by Prefer other locations Outdated hotel, very noisy, quality of the rooms and beds is poor, is not clean. If you can, stay away from it. May 13, 2014
Rated 4.0 out of 5.0 by Not Bad Property was convenient and clean. Room was tiny (to be expected in NYC) but comfortable, TV was small, bathroom was small. The breakfast buffet was expensive. Friendly and helpful staff. May 13, 2014
Rated 5.0 out of 5.0 by Service is excellent Service is excellent. They go out of their way to make sure you're satisfied. However, I would recommend staying on the higher floors. On the lower levels you can hear the subway rumbling. May 9, 2014
Rated 5.0 out of 5.0 by A great home base for exploring downtown NYC The Holiday Inn New York - Soho is a nice, clean, affordable hotel perfectly located to explore China Town, Little Italy, Soho, Greenwich Village, and the East Village - not to mention easily accessible by subway to the Guggenheim and Metropolitan Art Museums on the Upper East Side, the Cloisters on the Upper West and Yankee Stadium in the Bronx - all of which we did in less than three days! Be sure to ask the front desk about restaurant recommendations - they gave us great options for Little Italy and meal we're still savoring. May 6, 2014
Rated 4.0 out of 5.0 by Good service Nice staff. Room and bed was fine but quite a lot of noise from elevator/corridor. Breakfast and restaurant was good. Didn't have to wait long for service. The view from room was not nice as well as hotel surroundings. May 6, 2014
Rated 5.0 out of 5.0 by Love this hotel Walking distance to Little Italy, Chinatown, the Village and two subway stops. Great hotel, been there more than once. May 5, 2014
Rated 3.0 out of 5.0 by Not what I paid for. Pre-paid for a King Room with a view and found out after I was checked in and in my room that I wasn't given that room type. I had to contact the Front Desk only to find out the room I paid for was unavailable and was offered a breakfast as compensation. When I pushed I found out that the price difference between the room I received and the room I paid for was $30 /night! After more pushing I got a refund. I was just very disappointed with the room I received, it wasn't what I paid for or what I was expecting. And very disappointed with the lack of transparency by the hotel and the Front Desk. Otherwise the room was very clean, the rest of the staff seemed very friendly. May 4, 2014
Rated 4.0 out of 5.0 by Friendly staff. Clean, comfortable rooms The hotel's location was great. Very accessible to all things hip in Soho and the Village. Beds were clean and crisp. Hotel staff very helpful and friendly. Would stay here again for sure. May 1, 2014
Rated 5.0 out of 5.0 by Great Staff and Nice Room Staff is the selling point. They were always helpful and pleasant. The bed was comfortable, the room was crowded with the two beds, but we managed. Another chair would have helped, the bathroom was roomy and well supplied, Good location for our Brooklyn/Soho family wedding. May 1, 2014
Rated 5.0 out of 5.0 by Great Hotel, Excellent Staff Loved this hotel and the staff was great. Location was very good for SOHO walking and subway access. Staff really came to my rescue during a tough time in the city. I will def stay here again! Subway noise was no issue on the 11th floor. April 29, 2014
Rated 5.0 out of 5.0 by SUPER Staff & Great Subway Access Granted this is not the newest flashiest IHG property in NYC but I had a great stay here. Subway noise was not an issue on the 11th floor. Bed was comfortable, bathroom was fine and the staff were amazing. I had a HUGE crisis while there and they went out of their way to take care of things and help me get the information I needed. I was so impressed by the staff I changed my whole opinion of the slightly dated interior. Being able to get right on several major subway lines right outside was also nice. It is more in Chinatown than SOHO, but it's right on the border so it's just a couple of streets over from the main SOHO shopping scene. I will definitely be back! April 29, 2014
Rated 5.0 out of 5.0 by Great stay! Loved the location. The staff took very good care of us from extra towels to shuttle service to airport. April 27, 2014
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