Rated 4.0 out of 5 by 165
Rated 4.0 out of 5.0 by jesus5797 good customer service
the front desk staff was very friendly and very accomodating to my needs,they constantly keep asking me if there is anything more i needed
August 25, 2014
Rated 3.0 out of 5.0 by Oregon Ducks Stay at Brooklyn Holiday Inn
I realize that this is a hotel "in the city" but the rooms were small. Beds were comfortable and the staff was all friendly. Complimentary waters were a big plus. Location was excellent....very close to the Barclays subway stop.
On the downside, lack of parking, bad breakfast food, shortage of breakfast food during posted hours, broken door that required 30 minutes to fix (at a horrible time) were negatives.
August 24, 2014
Rated 4.0 out of 5.0 by Ron 109 Ron109
The rooms were very clean and the bed was very comfortable. It's obvious that careful attention is being paid to cleanliness and customer satisfaction. Every member of the staff went out of their way to ensure that my stay was a good one but the property is near the end of its life cycle prior to rennovation and despite efforts of the staff, some of the buildings shortcomings presented a few challenges.
The halls are echo chambers. To compound matters, the doors are poorly insulated and you can actaully see light coming in from the hallway around the closed door. Cosequently, every time anyone opened a door, hailed the elevator or had even a quiet conversation, even on the opposite end of the hallway, every sound felt like it was coming from inside the room. For this reason, I rated the room comfort and sleep quality as only average (3 out of 5 stars# and gave an overall rating at 4 stars instead of 5 stars. Otherwise, based on cleanliness and quality of service, I would have given the hotel a 5 star rating.
The free wi-fi, at least in my room, was very weak, registering only one out of 4 bars on signal strength. The signal was too weak for skype and downloads were very slow. I was disconnected due to loss of wi-fi signal several times.
The breakfast was excellent. The food was fresh, well prepared and plentiful. My only personal complaint about breakfast was that of the two choices for meat, both were sausage. #I personally don't like sausage#
Check out was a breeze. There was a clerical error on the bill. On-premises parking costs $28 per night. I was in room 911. The bill reflected a charge of $911 for parking. The error was quickly corrected and they comped the parking as a good will gesture over the error.
One of the best small-chain #only 6 locations) Rib Restaurants in New York State, The Dinosaur Pit, is right across the street. Within a 2 block radius, I found good Italian and Chinese restaurants and a good diner. The Union Street subway station is less than 1 block away from the hotel.
Based on the location, service and cleanliness, I would highly recommend this hotel. If you are a light sleeper, bring a set of earplugs.
August 24, 2014
Rated 4.0 out of 5.0 by PennySeventy first stay
hotel was recommended because of location. I was not familiar with the neighborhood or hotel but found staying there to be a good experience. Bed and linens nice quality. Quiet room. Accommodating staff. The tilting bench outside was awkward though and seemed to be used by folks that weren't guests of hotel, but I could be wrong. Space is limited but a place to sit outside is always a big plus. Breakfast was good. No complaints. It was crowded but that is to be expected. Overall, if I was needing to be in that neighborhood again, I would stay there.
August 24, 2014
Rated 4.0 out of 5.0 by Javon Jaded building but very helpful staff
Hotel feels a bit past it, with only one lift, cramped breakfast room and quite noisy. But the room has everything expected in this grade of hotel, bottled water is plentiful, good selection of food at breakfast and staff are friendly and helpful. Fine for a short stay.
August 23, 2014
Rated 3.0 out of 5.0 by Viajera2002 Mal servicio
No ponen suficientes toallas para todos los huespedes, las cinco noches que estuvimos en el hotel tuvimos que bajar varias veces cada dia para que nos las sumunistraran y uno de los dias nos dijeron que no tenian mas, que estaba el hotel lleno y se habian quedado sin ellas.
Otro problema que estamos teniendo es que una de las habitacion se ha cobrado tres veces sin que nadie nos de respuesta a ello.
La señal de internet no llega bien a todas las habitaciones.
August 22, 2014
Rated 2.0 out of 5.0 by TravelerTony Slow elevator
Let me start with what I liked. The hotel is very nice on the outside and the inside. It has probably been recently renovated. The room was very comfortable. The staff was friendly. We chose the hotel because there is a subway station just on the corner.
But the single elevator of this 10 floor hotel is slow and clearly insufficient when the hotel is full of guests. We often found ourselves waiting 5 or more minutes for the elevator, only for it to arrive completely full. All other guests we met also complained about the elevator.
The breakfast room was too small and I saw many people standing with their plates in their hands waiting for people to leave their table. Others were instead waiting for the elevator, hoping to eat their breakfast in their room.
The neighborhood around the hotel is not inviting. Most shops are closed and there are stripped or damaged cars lying around.
The hotel offers parking at the high price of 28$ per day. But the parking was full when I arrived and I had to go around all the streets nearby to find a parking spot.
Overall I liked my stay because we could easily walk to the subway station to visit the city. But I would have to recommend others to choose a different hotel if they desire a good experience.
August 21, 2014
Rated 1.0 out of 5.0 by Mari41 Terrible Experience
Dirty hotel, Poor service. you may not get what you book depending on your time of arrival. It's misleading based on what it says when you book it.
August 21, 2014
Rated 3.0 out of 5.0 by eddiel74 Served its purpose
No frills hotel that provided a nice night of sleep and convenient location for my needs. The breakfast choices were lackluster and were not flavorful but I guess that is standard with all HIE. Room was clean and up to date; nice to have a mini fridge in the room. Wifi didn't work in hotel but thankfully we were basically only there to sleep.
August 19, 2014
Rated 4.0 out of 5.0 by KazooBruce A different NYC
This property is in the heart of Brooklyn (there is more then one heart of Brooklyn). Half a block from the R line, Manhattan is a short 20 minutes away (transfer to the N at Atlantic until the R tunnel is fixed in late 2014.). This is the more residential Brooklyn with brownstones an restaurants within just a few blocks.
Clean property. Nice staff. They know how to make the eggs (only some of the HEI properties get this right). Limited parking, and very little street parking. If you can just take the subway here. Good BBQ place across the street. Great deli down across Union.
Overall cant beat the NYC access at a great price.
August 18, 2014
Rated 4.0 out of 5.0 by NY Jet Dog Nice place great value
Much improving location and excellent service. Can't beat the value in NYC
August 15, 2014
Rated 4.0 out of 5.0 by Rick K Great Brooklyn Location. Affordable and Safe.
Close to the action. Went to a great comedy show just down the street for only $10. Breakfast was great. Staff was very helpful.
August 12, 2014
Rated 5.0 out of 5.0 by grammy409 Great Value
We enjoyed our stay at the Holiday Inn Express Brooklyn. The proximity to our family in Brooklyn was excellent as well as the proximity to the subway. Our door locks were loose on the exterior room door. We reported it to staff at the hotel. The person who looked at it said it would be fixed, but it wasn't. Wewere sightseeing all day, it was late each night when we went back to our room
August 12, 2014
Rated 5.0 out of 5.0 by Joe143 Thankful
I sent my wife and daughter to New York to visit colleges. The staff was very helpful and accommodating to circumstances that arose making the trip very successful.
August 9, 2014
Rated 3.0 out of 5.0 by OmahaBoy Fix the elevator
I read other reviews online prior to my visit. The elevator was a common complaint, and it was an issue all during my stay too. I stayed here primarily because of it's close proximity to the subway line. Staying on the 8th floor had it's challenges because of the long stair hike, which was much faster than the elevator.
There needs to be a complete overhaul of the elevator ASAP! (This won't be cheap!)
On the bright side, Lakia, the girl who did the breakfast each morning was an absolute delight. She could never stop to speak because she was going 110% all the time. She needs a bonus...
August 6, 2014
Rated 5.0 out of 5.0 by SAJ2012 Great hotel for Brooklyn
Have stayed here many times and always return when we need to stay at a hotel in Brooklyn.
August 6, 2014
Rated 1.0 out of 5.0 by Karen006 Not a good experience
Reflecting on several stays at this property, not once did I stay problem free. The lift is painfully slow and on two occasions broke down once for a full week. The internet is intermittent and needs to be re-booted frequently. The breakfast quality is poor and the use of plastic and styrene cutlery and plates is disgraceful. It should at least be recyclable AND recycled! Taps leak, tea and coffee are not replenished and as polite and pleasant as the staff appear to be, they are unable to help the conditions. Each stay, my room key de-activated, sometimes more than once during my stay. I would never stay again and only returned because it was the nearest hotel to my son. Fortunately my son has moved!!
August 6, 2014
Rated 4.0 out of 5.0 by RSVP123 convenient location..don"t bring your car
Easily accessible where we needed to be..shops, restaurants are within walking distance..Not enough parking space though for the number of cars listed..fee for parking..
August 4, 2014
Rated 5.0 out of 5.0 by strey great service
cost pretty high everything else was really good staff was wonderful
August 3, 2014
Rated 5.0 out of 5.0 by Kristin123 Comfortable bed and great service.
Clean, comfortable, safe. I would stay here again. I didn't love the breakfast offerings but one can find something suitable, for sure.
August 2, 2014
Rated 5.0 out of 5.0 by Margo2000 Nice play to stay.
Staff was friendly and helpful. Room was clean and comfortable. I used the Business Center computer to print my boarding pass for next day, which I appreciated. Breakfast was good. All in all, I would recommend this hotel and I would certainly stay there again when I'm in Brooklyn.
July 27, 2014
Rated 5.0 out of 5.0 by NH55 Great customer service
We were a little hesitant to stay at this hotel due to the reviews we had read. However, it was the closest hotel to our daughter's home. Because i had read reviews about the elevator being out of service, I asked for a lower floor. We were given a room on the 2nd floor, so the elevator was not an issue. When we got to the room we noticed there was no hair dryer in the room. We called the front desk and within 5 minutes we had a new hair dryer. The same is true for the TV remote. When we found it was not working, they replaced it right away. The bed was very good quality and the location was very quiet. We have stayed in Manhattan before and this was 100% more quiet and restful. The front desk always went out of their way to ask if we would like water before heading out for the day. We would highly recommend this hotel, not only for the location but for the price and value for your money.
July 26, 2014
Rated 5.0 out of 5.0 cool comfortable rooms in a great location
This was our second stay here great location in Brooklyn for us to visit our daughter. We liked it so well that based on our experience she used this hotel for her wedding quests. All the guests said that the location was so good for things in Brooklyn as well as subway into NYC.. They all liked the breakfast choices as do we!
July 17, 2014
Rated 5.0 out of 5.0 by KIG1 Comfortable, clean and great service.
Quick visit but staff very helpful. Staff answered questions.
July 17, 2014
Rated 2.0 out of 5.0 by JenA23 Dont Stay here
I was very disappointed because from the outside looking in of the hotel, it seemed like a nice hotel. When checking in. the attendant took too long to bring my bags to my room and I had to call to find out where my bags were. The elevator is extremely slow, it takes a long time for you to get where your going. The tv channel selection is horrible ! its like 5 channels. The room is very small and we couldn't figure out how to turn off one of the lights.
July 17, 2014
Rated 5.0 out of 5.0 by Dee87 Overall a Very Good Experience - Do not use car service
The hotel is an excellent place to stay for the price. The rooms are a decent size, clean and comfortable. Do not ask the hotel to call a cab for you, they will call a private car service with a relationship with the hotel and they charge more than a cab off the street.
July 13, 2014
Rated 5.0 out of 5.0 by Metal bender1 Very comfortable, and immaculate.
My wife and I stayed at numerous hotels & motels, and there aren't to many we can brag about, but this Holiday inn Express was up to our standards, and we are overall very meticulous, there wasn't to much to complain about if any. It was superb, king size bed was very comfortable, room was very quiet, Even gave us a bottle of water to take with us at breakfast, we thought that was a nice touch, for it was hot outside. we really would definitely stay at this hotel again, price was reasonable compared to others in the area. A bargain!
July 10, 2014
Rated 4.0 out of 5.0 by detham34 Excellent bed, interesting neighborhood
Plus: nice hotel next to a joyful area with restaurants, supermarkets and pubs, 1 min walk to subway, realxing atmosphere inside the room, superb king size bed, perfect water flood in the toilet, fairly kind reception staff, chatty and amiable clean service.
Minus: Z-rated tourist attitude on the floors, noisy doors.
July 10, 2014
Rated 2.0 out of 5.0 by Diggerace Small rooms and expensive parking
Rooms are extremely small, barely enough room to get luggage cart in and out to load and unload. 1 elevator for a 9 floor hotel, and it's VERY slow. $30 for parking and it's not valet or even secured. Would not stay here again or recommend.
July 8, 2014
Rated 3.0 out of 5.0 by Pokey63 Decent hotel and location
Hotel is clean and near some nice restaurants/shopping and only half a block from the New York Metro/subway. Hotel staff is friendly. Complimentary hot breakfast is very good with a nice variety of offerings.
July 4, 2014