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Rated 4.2 out of 5 by 186 reviewers.
Rated 1.0 out of 5.0 by not worth to try As the diamond member of IHG group, this is the worst experience in my travel life. Unbelievable it is part of IHG. The hotel is so small, the price is so high. No water at room, no taxi service, no food to choose. NOT worth to try. October 15, 2014
Rated 5.0 out of 5.0 by We stumbled on a JEWEL! My sister and I stumbled on the Holiday Inn / Wall Street when googling for a hotel in the Lower Manhattan / World Trade area because we were going to the 9/11 Museum among other things for the weekend. What a great find! As lots of others have written, we didn’t care that the rooms were small, because we weren’t ‘vacationing’ in the room! The room had exactly what we needed: free WiFi, a TV, closet, iron, desk. The bathroom was SPOTLESS (a HUGE plus for us) and it had a tiny window we could open and get fresh air! The sheets were clean too! (I just wish the bedskirt didn’t touch the carpet ). We were on the 13th floor and could see the beacon on top of the Freedom Tower. The subway, pharmacies, and restaurants were literally a stone’s throw from the hotel. We easily walked over to World Trade and Brookside Place (used to be World Financial with the beautiful palm trees) by the Hudson. We will absolutely return. We just wish we had early check-in and that the rate was about 20% less. The hotel was a jewel, and so were the front desk and lobby staff. October 14, 2014
Rated 2.0 out of 5.0 by Not worthy of the name brand There's nothing exactly WRONG with this hotel, but there's basically nothing right with it either. Except the shower had good pressure. " Desk is the size of an end table. Sink was slightly larger than an airplane bathroom. Wardrobe had a safe that prevented my clothing from hanging properly. TV was missing about a third of the channels. Staff seemed indifferent to guests. October 13, 2014
Rated 5.0 out of 5.0 by Honeymoon in NYC Though the hotel is being overshadowed by tall buildings around its area overall our stay is very satisfying. We got a good room and the location is very close to I believe 6 metro lines which runs to all the tourist destinations in NY. Staffs are very friendly and attentive though the complimentary given to us was not passed to the morning staff hence the additional questions(why we were given such things, and will inform the staff that it we are not entitled-such drama that i did not bother to pay attention to as we are on our honeymoon). But then again overall it is very satisfying. October 13, 2014
Rated 2.0 out of 5.0 by Disappointed Hotel stay Disappointed in the quality of the hotel, especially for the location. Too much money for the drabness of the hotel. Uncomfortable all the way around. I think Holiday Inn can do better. October 10, 2014
Rated 5.0 out of 5.0 by infrequent traveler Great staff. Room was small but typical of NYC. Very comfortable bed. October 9, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service If you are looking for a place that is in the heart of Manhattan and affordable then Holiday Inn Express is your answer - Employees are very friendly and helpful - I even got a call to see how my first night was and that has never happen to me in any hotel. The room was comfortable and I was actually able to sleep in the king size bed...bed was better than my bed..(smile) Great place...Thanks Holiday Inn for your help in making my business trip in NYC great ! _ I will be back - October 9, 2014
Rated 4.0 out of 5.0 by Comfortable, well appointed room Other than taking way too long to check in, everything was fine October 9, 2014
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