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Rated 4.2 out of 5 by 188 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and great service If you are looking for a place that is in the heart of Manhattan and affordable then Holiday Inn Express is your answer - Employees are very friendly and helpful - I even got a call to see how my first night was and that has never happen to me in any hotel. The room was comfortable and I was actually able to sleep in the king size bed...bed was better than my bed..(smile) Great place...Thanks Holiday Inn for your help in making my business trip in NYC great ! _ I will be back - October 9, 2014
Rated 4.0 out of 5.0 by Comfortable, well appointed room Other than taking way too long to check in, everything was fine October 9, 2014
Rated 3.0 out of 5.0 by OK for Price Room was small but quite and clean. Front desk staff was great but we got no maid service Saturday without asking for it. For these prices I expect clean towels each morning. October 8, 2014
Rated 5.0 out of 5.0 by Stella Rocks! Room was dated, but comfortable. Love the location. Someone left cigars cleverly hidden on the patio. October 7, 2014
Rated 4.0 out of 5.0 by Small but efficient Small space but well designed to use all the space that was available. Room was clean and comfortable. Very friendly and helpful staff. October 6, 2014
Rated 5.0 out of 5.0 by Wonderful Staff very helpful with directions.. made great recommendations .willilng to do what they could to help us. October 1, 2014
Rated 5.0 out of 5.0 by Great location We stayed at the end of September, room was clean and nice, 3 min walking from Wall st and 9/11 Memorial, will recommend it to all October 1, 2014
Rated 5.0 out of 5.0 by Perfect with family or alone Very nice staff and the food was perfect. Clean rooms, quite hotel and in the center of Financial district. September 30, 2014
Rated 3.0 out of 5.0 by Decent place to sleep All we needed was a place to sleep in New York City. The rate was much better than most other hotels. The hotel was clean and did the job. Very close to Wall Street, World Trade Center, and Brooklyn Bridge. Subway is only two blocks away and makes travel to anywhere in the city very convenient. Checking in and checking out was slow due to the small lobby and understaffed desk. Took a long time to get our bags from the holding area at the end of our trip. September 25, 2014
Rated 2.0 out of 5.0 by Holiday Inn Experience This Hotel is nowhere close to the standards of a Holiday Inn. There are serious deficiencies in the quality of service and attitude of the staff though one or two exceptions were observed. The staff needs to be trained properly for a high quality service delivery. September 21, 2014
Rated 1.0 out of 5.0 by oh what a night following an incident in the hotel we were left poorly informed and frustrated and had a sleepless night. Abysmal customer consideration and care. Compensation was derisory and has left a very bitter taste. We prepaid breakfast which ended up as a voucher for $20 between 2 of course you don't get much for that and we had to pay extra plus tip. We mentioned to the waitress politely that coffee was lukewarm and could she replace which she did begrudgingly but after that she glared at us and was rude. Don't expect to get into your room before the allocated time of 3pm. Room and location excellent, surprisingly we would stay there again as it could never be as bad twice as all previous IHG stays have been excellent September 18, 2014
Rated 5.0 out of 5.0 by guest Great place in busy area. feels like a boutique hotel. September 17, 2014
Rated 4.0 out of 5.0 by Holiday Inn - Wall Street Front desk staff were wonderful. Great location close to the 9/11 Memorial and subway station. Small rooms, but I don't go to spend all my time in the room, so that wasn't a problem. Clean sheets, comfortable bed and clean bathroom. September 16, 2014
Rated 4.0 out of 5.0 by Lots of distractions but overall good experience I was awoken at 1:30 AM from a credit card scammer. It's not the hotels fault, but it sure would be nice if they could figure out how to thwart those calls that go through their switchboard. Nice stay otherwise. September 15, 2014
Rated 3.0 out of 5.0 by overall opinion Mattress lumpy. Many of front desk staff hard to understand (thick accents). Confusion over check in and check out (i booked through IHG rewards club). breakfast not worth cost. Room small, but it is NY City so that was expected. September 15, 2014
Rated 5.0 out of 5.0 by Convenient location and good service Quick check-in and check-out; restaurant available on site; friendly and helpful staff; price was reasonable; comortable clean rooms if you want somewhere just to rest. No great view, but I wasn't there for the view. Room and bathroom was small, but I was there for a safe resting place not for luxury. Was everything I expected. Recommend this place if you are just in the city to do things around the financial district and need a comfortable, clean place to stay. September 10, 2014
Rated 5.0 out of 5.0 by stay at holiday inn overall a very good hotel. location was excellent for the reason of my trip. would love value to be a bit better. if there was a small refrigerator in the room it would have been all that better. Staff were extremely friendly and helpful. Depending on value (cost) i would stay here again September 6, 2014
Rated 3.0 out of 5.0 by Great service Stayed last weekend at the holiday inn wall street hotel. The staffs were great, friendly and courtesy, offering help for our concierge booking. The room was small and not so clean, wall and carpet looks old. AIr con is old but it does do its job of cooling down the room. Bathroom is fine. September 4, 2014
Rated 5.0 out of 5.0 by Nice time, great place and amazing staff!! This hotel has a great location, near everywhere and the attention and politeness of the staff is excellent. I would stay here in my next visit to NY!!! September 2, 2014
Rated 5.0 out of 5.0 by Good Service overall good service, the room is somehow small. either way, will recommend and possibly stay there in the next visit. September 2, 2014
Rated 2.0 out of 5.0 Fair Experience Fair experience at Holiday In at NY wall street. However the Hotel location is excellent. September 2, 2014
Rated 5.0 out of 5.0 by Great Staff and comfy room The room was great and the Hotel was in a very good location. September 1, 2014
Rated 5.0 out of 5.0 by Convenient location for downtown. Good location. Close to subway stations and sightseeing attraction. August 31, 2014
Rated 4.0 out of 5.0 by Nice stay but few suggessions 1. The hotel need to have a business center to meet the copying, scanning, printing etc needs of the guests. 2. I needed to scan a document for sending to office as an attachment by email and the receptionist tried to help but no facility was available in the hotel. 3. Suggest more variety of complementary tea sachets in the room. In addition to the complementary coffee and black tea, suggest to also include green tea sachets. 4. Suggest telephone extension at bedside and in the washroom. 5. At times the lobby seems too crowded. 6. The receptionist needs an additional person to assist if there are more people waiting to be helped August 31, 2014
Rated 5.0 out of 5.0 by Super Lage Zentral gelegen, wichtige Sehenswürdigkeiten zu Fuß zu erreichen, Sauber. August 31, 2014
Rated 3.0 out of 5.0 by great staff - poor management Bar food is terrible and liquor selection is unacceptable for a NYC hotel. Staff made the best of a bad situation. As one staff member told me when I complained, "Management just doesn't listen to us" I believe that person! August 26, 2014
Rated 4.0 out of 5.0 by Great service The service at this hotel was awesome. I had an issue with my first room and the staff was on it right away and made me feel as if my stay and room were important to them. The place is a little small, so the hallways and everything are smaller, but the rooms are decent size. I originally chose this room because of the convenience to my training and it worked out fine for everything else as well. When I first arrived, I was a little skeptical of the place as the area didn't seem to be the greatest but after I saw it in the daytime I felt more comfortable and ended up walking all over the city! August 25, 2014
Rated 4.0 out of 5.0 by Good Room in FD Manhattan The room was nice. Be careful...quotes by reservations get changed to something more favorable by HI. With the rapid checkout, it is difficult to discover changed rates until after your visit is complete. Then it is extremely difficult to get a response....As of this writing, I have been promised a return call....and I am still waiting. Be Careful to double check your quotes and bills. August 24, 2014
Rated 5.0 out of 5.0 by Comfortable , clean room; good location Check in was fast, the room was clean and comfortable, good wirelesss connection, near subway. August 20, 2014
Rated 5.0 out of 5.0 by Great place to stay. The hotel was located in a great area and walking distance from all areas of the financial district. The room was updated and very comfortable. The staff was great as well as the food in the restaurant. August 19, 2014
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