Rated 4.3 out of 5 by 420
Rated 4.0 out of 5.0 by Frysa Good service
Nice staff. Room and bed was fine but quite a lot of noise from elevator/corridor.
Breakfast and restaurant was good. Didn't have to wait long for service.
The view from room was not nice as well as hotel surroundings.
May 6, 2014
Rated 5.0 out of 5.0 by Phendrie27 Love this hotel
Walking distance to Little Italy, Chinatown, the Village and two subway stops. Great hotel, been there more than once.
May 5, 2014
Rated 3.0 out of 5.0 by kboo1973 Not what I paid for.
Pre-paid for a King Room with a view and found out after I was checked in and in my room that I wasn't given that room type. I had to contact the Front Desk only to find out the room I paid for was unavailable and was offered a breakfast as compensation. When I pushed I found out that the price difference between the room I received and the room I paid for was $30 /night! After more pushing I got a refund. I was just very disappointed with the room I received, it wasn't what I paid for or what I was expecting. And very disappointed with the lack of transparency by the hotel and the Front Desk.
Otherwise the room was very clean, the rest of the staff seemed very friendly.
May 4, 2014
Rated 4.0 out of 5.0 by Ming60 Friendly staff. Clean, comfortable rooms
The hotel's location was great. Very accessible to all things hip in Soho and the Village. Beds were clean and crisp. Hotel staff very helpful and friendly. Would stay here again for sure.
May 1, 2014
Rated 5.0 out of 5.0 by Bonnet Great Staff and Nice Room
Staff is the selling point. They were always helpful and pleasant.
The bed was comfortable, the room was crowded with the two beds, but we managed. Another chair would have helped, the bathroom was roomy and well supplied,
Good location for our Brooklyn/Soho family wedding.
May 1, 2014
Rated 5.0 out of 5.0 by TZ912 Great Hotel, Excellent Staff
Loved this hotel and the staff was great. Location was very good for SOHO walking and subway access. Staff really came to my rescue during a tough time in the city. I will def stay here again! Subway noise was no issue on the 11th floor.
April 29, 2014
Rated 5.0 out of 5.0 by TZ912 SUPER Staff & Great Subway Access
Granted this is not the newest flashiest IHG property in NYC but I had a great stay here. Subway noise was not an issue on the 11th floor. Bed was comfortable, bathroom was fine and the staff were amazing. I had a HUGE crisis while there and they went out of their way to take care of things and help me get the information I needed. I was so impressed by the staff I changed my whole opinion of the slightly dated interior. Being able to get right on several major subway lines right outside was also nice. It is more in Chinatown than SOHO, but it's right on the border so it's just a couple of streets over from the main SOHO shopping scene. I will definitely be back!
April 29, 2014
Rated 5.0 out of 5.0 by Laine2 Great stay!
Loved the location. The staff took very good care of us from extra towels to shuttle service to airport.
April 27, 2014
Rated 5.0 out of 5.0 by LWME Everything you need to be comfortable
I only have good things to say about the Holiday Inn Soho. The hotel staff was friendly and helpful and responded to any requests promptly. The hotel was clean; the room had good light; the location was perfect with a cute French bistro down the street, Chinatown, Soho bars and restaurants, Little Italy all walkable, and subway nearby. Because of the central location, we were able to sightsee in the daytime, rest a bit in the afternoon at the hotel and then go out for the evening. It is only a $20 taxi ride to Manhattan so even if you are dressed up and want to take a car back from Lincoln Centre, no biggie. I loved every minute.
April 24, 2014
Rated 5.0 out of 5.0 by Michigan Guy Nice stay for NYU visit
Stayed for 2 nights for daughter's visit to NYU campus. Arrived before noon, and bags held until we checked in later in the evening. Was recognized as Platinum member and provided goodie bag. Good location for subway access, only 1 block away. No issues with stay or room.
April 22, 2014
Rated 2.0 out of 5.0 by txbsnsstrvl Rooms did not meet expectations
Received rooms on smoking floors. Bed sheets and pillows are old and not clean enough.
April 22, 2014
Rated 5.0 out of 5.0 by Celticfc overall experience
this was our third stay and as usual we found the location very handy. The staff very helpful with Lisa on the front staff particularly good
April 16, 2014
Rated 5.0 out of 5.0 by Rick and Linda Brava Marinella!
Our sincere thanks to Marinella and her staff for a wonderful stay in New York. Her generosity of spirit shows in how gracious her front desk staff is and in the friendly and efficient service provided by the bell staff. We look forward to staying at the HI-Soho whenever we visit our daughter at NYU.
April 15, 2014
Rated 4.0 out of 5.0 by KenW1111 Great service
Staff was excellent, great location to visit the city
April 14, 2014
Rated 4.0 out of 5.0 by steinmorten overall good hotel in good location
everything i try at this hotel worked fine, good staff assisting with anything needed, and the price is nice at this area of new york
April 12, 2014
Rated 5.0 out of 5.0 by HOOKED ON IHGrewards CLUB The Staff/Location make this hotel a great choice!
"EXCELLENT STAFF". Very helpful from the time we pulled up to the front doors. Very efficient at helping us get our belongings to room. At time of booking, we chose to add the parking to our pkg. since we had planned on walking everywhere, even to Times Square...although after spending the day there....the cab was well needed to get back to room! We did not see our vehicle until the end of visit(which they accommodated us with a 2 hr late check out!) when we called for it 30 min in advance & the staff notified us in a timely manner when it was at the front doors. We stayed on 14th floor(city view)-nice room, very clean. I had read about the subway running under hotel & was concerned about noise, but after staying here, I will say that, in my opinion, noise from subway is not a problem at this hotel, as the reservationist had confirmed...not even on lower levels of hotel. This hotel was great all round, no concerns whatsoever.....enjoyed every minute of our stay here in the "HEART OF SOHO"
April 10, 2014
Rated 4.0 out of 5.0 Staff provided grat service, Clean and efficent
I was there with my daughter for her college orientation and we were able to get easily and conveniently. The staff was patient and thorough.
April 9, 2014
Rated 4.0 out of 5.0 by 55eng good location
location good to subway system and lower Manhattan, close to chinatown for good food and shopping
April 8, 2014
Rated 4.0 out of 5.0 by noreaster Great Location and Staff
The Holiday Inn SOHO is walking distance to many downtown or midtown attractions. It's also located one block from the subway, so getting around NYC is easy.
April 7, 2014
Rated 5.0 out of 5.0 by NYJEN Holiday Inn New York Soho
Excellent hotel. Excellent Staff. Easy to find in NYC if you are driving. One of the nicest and most accommodating hotels I have ever stayed at in NYC. Just delightful. Lisa at the front desk was excellent as always are the valets.
April 6, 2014
Rated 5.0 out of 5.0 by BigAppleTraveler Convenience to Chinatown
Nice to be close to Chinatown and Little Italy where you can savor all of the various cuisines.
April 5, 2014
Rated 5.0 out of 5.0 by Nashguy Great NYC stay in SoHo/Chinatown
The staff was friendly and efficient, the room was clean, comfy and roomy (by NYC standards), and the location is handy near multiple key subway lines. Makes a good home base when visiting Manhattan for fun or business.
March 31, 2014
Rated 5.0 out of 5.0 by GertrudeAlice Great bed, cozy room
Happily settled into a cozy, dark, king-sized bed/room
with all amenities. Staff friendly and location ideal for us. Perfect stroll to Little Italy or chinatown.
March 31, 2014
Rated 5.0 out of 5.0 by marisa_c Friendly Staff, Clean Rooms
The room is small, yet reasonable for NYC. The subway station is just steps away. The room was very clean and the staff was friendly.
March 29, 2014
Rated 5.0 out of 5.0 by HS718 Thank you
The hotel was excellent and the staff were very helpful. The bed was very very comfortable and everything went smoothly. We would be glad to stay there again.
March 29, 2014
Rated 3.0 out of 5.0 by LuSobs Great Value
Pretty good value for NYC hotel. Its SoHo but actually Chinatown. Staff was awesome; plus we had a great sleep.
Floor Halls and corridors could use a bit better decoration - it feels almost as a hospital. But would stay there again for the value and customer care. Thanks!
March 28, 2014
Rated 2.0 out of 5.0 by Damien Bad experience.
Rooms are very small.
Had to put the AC to warm up the room but device was very noisy and could almost not sleep.
Bathroom was a bite dirty and some samples missing.
Staff at the front desk was not really pleasant. Neither was the one at the breakfast.
"Fitness center" is a bite pathetic... two running machines and a bike.
Experience was pretty bad and i would avoid this place in the future.
March 25, 2014
Rated 4.0 out of 5.0 by afafafzzz tv system needs to be better
maybe i had bad rooms, (521 and 919) but the time lag between changing the channel on the remote and the tv responding was irritatingly long! Did not make surfing to see what's on the tube a pleasant experience. Other than that, no complaints!
March 21, 2014
Rated 5.0 out of 5.0 Great Stay Great location
Comfortable and updated hotel close to lower Manhattan at a reasonable price! Super friendly staff.
March 20, 2014
Rated 5.0 out of 5.0 by ahale505 Great Location, Reasonably Priced
This is my second time staying at Holiday Inn New York-Soho, and I must say, it's a great hotel. Friendly staff, good food, and decent amenities. I was thankful that I could check in to a room at 7 am. It definitely doesn't hurt to be a Platinum member, but I was surprised that I didn't receive any bottled water or snacks. Breakfast plates were large and hearty, but a bit overpriced. Rooms are small, but nice and what do you expect for Manhattan. The hotel is located in a great area - in the middle of Little Italy and Chinatown. It's an easy walk to shops, restaurants, and night life. I also felt safe in the neighborhood. Overall, I recommend this hotel to first-time visitors to NYC or even the frequent visitor. Enjoy.
March 20, 2014