Rated 4.2 out of 5 by 399
Rated 2.0 out of 5.0 by MassTravler OK...
Good location, nice front desk staff, bad housekeeping & dirty..
January 6, 2014
Rated 5.0 out of 5.0 by CC1227 Excellent location and good price
The outside of the building doesn't look like a typical hotel. The lobby is not at street level and there is a tacky souvenir shop next to the revolving door entrance. However, once you go up the escalator to the second floor, you reach a nice lobby. Front desk staff and bellman were courteous and helpful. Room was a good size and very comfortable. Little Italy, Chinatown, Soho and the subway are close by and can be easily reached by walking just a few blocks.
January 5, 2014
Rated 4.0 out of 5.0 by LouietheCaterer Wonderful Front Desk Service
Very friendly front desk
Hallways could use facelift
January 4, 2014
Rated 5.0 out of 5.0 by amy777 Clean
We stayed at this location over the Christmas holiday week and were so happy with the accommodations and service. The staff was excellent!!
January 4, 2014
Rated 4.0 out of 5.0 by maxmoment uncomfortable room--everything else OK
The room was very small and the upgrade to a kingsize bed only made it smaller. But the staff, especially, at breakfast, were very helpful and the breakfast buffet itself was very good value.
January 4, 2014
Rated 4.0 out of 5.0 by Florida124 Convenient
Convenient to Chinatown and close to the subway. Clean and low-key.
January 2, 2014
Rated 4.0 out of 5.0 by LaloG breakfast
Location of the hotel is excellent. one block from the metro station.
no variety at breakfast
January 2, 2014
Rated 4.0 out of 5.0 by dolson great location
we love ny and little Italy. Subway is close and hotel is great.
January 2, 2014
Rated 4.0 out of 5.0 by maxmoment Good service but inadequate room
Excellent staff and very good buffet breakfast. But the room was very small and my remarks have to do with my inadequate room with barely enough room to maneuver round the bed from the window to the door. Ironically, my IHG upgrade gave me a king-size bed which only made it worse!
However the price was very reasonable and that may well be the only way this hotel can operate in New York City.
December 30, 2013
Rated 4.0 out of 5.0 by Tommy143470 Comfortable Room poor food service
I was pleased with the overall staff help. The front desk and bartender were very nice. I was very disappointed in the food service for breakfast. My eggs were overcooked, toast sat on the bar for 10 mins before getting to me and was very cold. I was charged a 18% gratuity on my itemized bill. It also showed up on my merchant copy to sign. But I was not informed of the charge. If I didn't look I would have double tipped for breakfast service that I was thinking of not TIPPING AT ALL!!
I'll let you decide what the right thing to do here for me is??
December 30, 2013
Rated 4.0 out of 5.0 by business101 good location
Nice staff. Small rooms like most in NYC. Breakfast is good
December 27, 2013
Rated 5.0 out of 5.0 by ANT637 HOLIDAY INN
ROOM IS CLEAN AND NEAT.
STAFF ARE NICE AND ,
RESTAURANT IS GOOD, FOOD IS GOOD
IT NEEDS A BUSINESS COMPUTER CENTER FOR PRIVACY
December 26, 2013
Rated 5.0 out of 5.0 by Davedim Great Staff
Great location. Yvonne was very helpful as was the concierge
December 19, 2013
Rated 5.0 out of 5.0 by Ceisen Great Service
I had to stay this weekend in NY because my flight got cancelled and the lady at the front desk was very helpful and fast in helping me check in without having a reservation. Check out was a breeze, she also was extremely nice. I travel a lot, and it makes you feel great when everyone that works at a hotel has such a great attitude.
December 17, 2013
Rated 3.0 out of 5.0 by elvo86 Lumpy pillows
Experience was fine, but pillows were probably the worst pillows I've ever slept on.
December 16, 2013
Rated 4.0 out of 5.0 by Chuckfrompa Good hotel near Chinatown
Very clean and a good staff. Parking is a little steep. They list the property as in Soho, but it's more in Chinatown.
December 10, 2013
Rated 5.0 out of 5.0 by EABH56 Our SOHO vacation!
We are still telling everyone about our awesome Thanksgiving in NYC! We loved our choice in hotels. From location, service, food, room, friendly and knowledgeable staff- on all levels our three nights in SOHO were wonderful! Thanks to Lisa at the front desk. She not only answered all of our check-out questions but she also assisted us with our travel connections which we made with ease!
December 10, 2013
Rated 4.0 out of 5.0 by PFoggontour Good Value - But Issues
The hotel is well located and the room prices (and availability of ICH reward nights) good. Downstairs the breakfast was adequate and from a big picture this is a good choice.
The bar at night really doesn't have much to recommend it. The bar tend is pleasant enough but it has little atmosphere. The couple eating there looked none to pleased either. The free drink vouchers provided by the hotel give only a very, very limited range of choices.
On check out the receptionist promised me that if I wrote a good review (5 stars# she'd make sure that my account was credited with extra points. And - this was to be our little secret - if I mentioned her by name in the review she'd also double the advantage. I'll save her the embarressment (she gave me a card with her name on) by not mentioning her name on here.
I don't like hotels who try to game review processes and I like even less employees who do it for their own gain.
So a good hotel, but be wary of the good reviews. Points are a tempting bribe!
December 9, 2013
Rated 5.0 out of 5.0 by amindthatsuits Great place to stay.
The location could not be more convenient. If you need to be in the Financial District or in Midtown, you can get there in minutes. The staff was excellent, the room was clean and comfortable. I was able to sleep very well. Now, if they could just make SoHo less expensive...OK, aside from that, there is an outstanding 24-hour deli, Jubilee Market, and a 24-hour drug store at the end of the block, so in fact you can keep your costs down if you just eat like a New Yorker.
December 1, 2013
Rated 5.0 out of 5.0 by RBMDNM Excellent Price for Excellent location
Excellent location. Close to metro station and walking distance to Little Italy and Chinatown. We were able to tour around Manhattan and had a very comfortable stay at the hotel.
November 28, 2013
Rated 5.0 out of 5.0 by KNX97 Clean Room and Good service!!!
Rooms are very clean and the price is very reasonable, which are very important elements when I book a room.
November 27, 2013
Rated 5.0 out of 5.0 by Justjosh1075 Wonderful experience
I was overjoyed The staff was over-the-top nice the rooms were very clean the staff was so kind and I would recommend this hotel to anyone
November 27, 2013
Rated 4.0 out of 5.0 by Jacquie93 comfortable and clean
The bed was very comfortable and warm. The appearance of the room was clean and inviting. I enjoyed my stay very much.
November 27, 2013
Rated 4.0 out of 5.0 by Rebscorner Comfortable bed
I think it's an overall clean and nice hotel. Nothing extra though. Didn't try the breaktfast, just went to the hotel and slept, took a shower and left.
November 25, 2013
Rated 4.0 out of 5.0 by dabeachman very clean and nice hotel in comvenient central location
All good except heating is done with window units which are very dru.
November 24, 2013
Rated 5.0 out of 5.0 by Tryche Great Location
I would recommend this hotel for your next visit to NYC. I was travelling alone and felt very safe.
It was good value and the location was great. Only a few steps from the subway made it very easy to get to Times Square, Central Park or Theatre District. Located a half block from Canal St. with great shopping there or a very short walk to SoHo or Greenwich Village for more shopping or meandering through the streets and taking in some great eat stops. Also within walking distance to 911 Memorial.
Very friendly, courteous and helpful staff. Thank you for a nice stay. I will be back, but not for a while as it is hard keeping up with you New Yorkers!
November 23, 2013
Rated 5.0 out of 5.0 by Vinny067Z Excellent Lower Manhattan Hotel; from a Frequent Traveler and Repeat Guest at this Hotel
Before I begin my review for my most recent stay at this hotel, a 7-day in mid-November 2013, I must tell you in advance that I've stayed at this hotel a great number of times over the past 4 years, and my stays across this time period totals at least 29 stays, for a total of at least 132 days (over 4 months). As a result of this fact, I have previously reviewed this hotel at least 6 or 7 times in the past over at TripAdvisor; in every one of those reviews, I gave this hotel 5 stars, as I have done in this review today.
This hotel remains my favorite NYC hotel, and whenever I have clients in lower Manhattan, I always book at this hotel; I do not even consider other hotel options in the area.
I should also mention that, because of my work (I tend to travel a lot for my work, but almost never for leisure, and that's fine with me, because I love my work and it is very close to my heart), I have stayed in a great number of hotels across the USA, and in four foreign countries, since 1997, and in particular, I have had a very large number of hotel stays in the past four years.
I feel that I should mention that I am the kind of reviewer that urban hotels dread most, because, unlike most tourist-type guests and many business guests who stay in hotels in cities such as New York -- and who tend to spend most of each day and also most evenings away from their hotel rooms -- I spend a very large portion of daytime hours each day, and all of my evenings and nights, in my hotel room when I visit New York City, simply due to the requirements of my work, and because I do not "do" touristy-type things, nor do I "do" the urban nightlife scene.
The reason that I wrote above that guests such as myself are always a large-city hotel's worst nightmare when it comes to reviews is simply because of the fact that guests such as myself tend to spend perhaps 20 hours out of each day in their rooms (or in the lobby and dining areas) at the hotel, and thus get to see far more of what really goes on in a hotel's hallways, elevators and lobby than does a tourist-type guest, and guests such as myself tend to have a far greater number, and variety, of interactions with hotel staffers -- ranging from housekeepers, bell staff and food-service staff to managers and front-desk staff, during their stay than do most tourists.
My Review for My Recent Stay
All that I can tell you about my most recent stay in this hotel is that, once again, my stay was as near-perfect as can be expected in any hotel in this day and age. I cannot think of even one problem or complaint about my stay that would be significant enough to even warrant mentioning here. On the contrary -- and has always been the case in all of my many previous stays -- my stay at this property was easeful and trouble-free, and, as usual, I found my room to be amazingly spacious (by Manhattan hotel standards), meticulously clean, and well-furnished.
However, there are a few interesting tales about my experiences during this stay that I wish to share with you to illustrate the high level of care that I feel that I've always received from the staff at this hotel:
My most recent stay consisted of three different reservations, including a couple of Rewards Nights, for contiguous days. Because of the fact that my 7-day stay consisted of three reservations, I contacted the hotel via email prior to my arrival to ask if they would be so kind as to stitch all three of my reservations together so that I would be able to stay in the same room for the duration of the entire 7-day stay, and management staff replied within short order that my request had been fulfilled.
I had also asked, in that same email, for a very early check-in time of 12:30 PM, which they also granted/confirmed via a prompt reply email.
I had also requested in advance (again via email) a small rental refrigerator for my room, and found it waiting for me when I arrived at my room after having checked in.
And now, for a funny tale that illustrates how attentive and conscientious this hotel's Housekeeping department is: My previous stay at this hotel had been in early August of this year. It seems that when I left the room after my stay, I had left behind, on the night table by the bed, two small LED flashlights that each are powered by 3-AAA cells.
(Of course, if you're an ordinary person, you might well ask here, "WHY did he have two small LED flashlights on his nighttable?" Well, the answer to that is that I am a bit of a geek. You see, I first trained at the university level a great many years ago as an engineer, and one thing about engineers is that they always think proactively, and always think about safety. So, whenever I travel, I always carry two small and reliable LED flashlights in my backpack. And, whenever I check into a hotel, I do two things right away: I take those two trusty small sturdy LED flashlights out of the pouch in my backpack and place them on the night table next to the bed, and then memorize exactly where they're located so that I'll be able to find them by feel at night if there is a fire or other emergency and the power goes out, or if the power goes out and flesh-eating zombies are wandering the hallways. The next thing that I do after checking into any hotel room is that I go back out into the hallway and walk the halls on my floor, memorizing the location of every emergency exit stairwell on the floor.)
Well, about a month after my stay at the hotel, as I was unpacking for a stay at a Holiday Inn in the French Quarter in New Orleans, I discovered that my two emergency LED flashlights were missing, and I realized quickly that I must have left them behind at this hotel during my August stay. I chose not to bother calling the hotel to ask if they had found the two flashlights, simply because such flashlights are inexpensive, and it wasn't worth the trouble.
Well, after I had checked into my room at the Holiday Inn Soho for my November stay, I received a phone call on the room phone from Kim, the director of Housekeeping. She told me that her staff had found the two LED flashlights that I had accidentally left behind in my room three months earlier, and that she had put them aside to keep them for me, and she advised me that she had placed them in my new room for me to find! I must admit that I was more than a little amazed that the Housekeping staff would have gone to such effort to track and save my two little LED flashlights!
And, one last tale: During my most recent stay, a friend of mine from midtown Manhattan had come down to spend the first couple of days of my stay with me. She realized, after having been here for about a half day, that she had left the AC charger for her iPhone 5 back at her apartment uptown. So, on the off-chance that the front desk staff might be able to help with a quick charge, we went down to the front desk, where we asked if anyone there might have an AC charger for an iPhone 5 that they might be willing to use to charge my friend's phone for a half-hour or so behind the desk. The young woman on front desk duty went in the back office and looked around, and in less than a minute, she came out with an iPhone 5 AC charger, whereupon my friend gave her iPhone to the front desk clerk, who hooked up the phone to the charger and put both items in a safe place behind the front desk. We returned to the front desk an hour later to pick up the by-now-fully-charged iPhone and to profusely thank the young woman at the front desk!
So, bottom line: Great hotel, great staff, and great location, and I stay here all the time!
November 23, 2013
Rated 5.0 out of 5.0 by CW16 Great Service and Location
The Staff was warm and welcoming. Lisa helped check me out quickly when I was in a huge rush in the morning. I'll be back!
November 21, 2013
Rated 5.0 out of 5.0 by Amyandhannah Wonderful!
We loved our stay! Clean rooms! Modern! We will stay again!
November 20, 2013
Rated 1.0 out of 5.0 by advisoryan tiny rrundown room and no room upgrade for platinum ambassador
The room is tiny, not even up to HIX standard. Barely give any benefits to plantinum ambassador other than two bottle water
November 20, 2013