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Rated 3.8 out of 5 by 761 reviewers.
Rated 5.0 out of 5.0 by Large rooms, quiet location We stay at many IHG hotels in NYC, and this has the largest rooms next to the Intercontinental. While the property is older, it is clean and well maintained. It is in a area where night sirens are little heard. Two blocks from the park and the subway. Many places to eat down on 9th ave. August 15, 2014
Rated 4.0 out of 5.0 by Unsure before arrival I was a little unsure about the hotel before we arrived. There were various negative comments on the net, but I have to say it was fine for my family and I. We were staying on the 17th floor of the front tower over looking the pool. The room had been renovated and was clean and comfortable. I can see how the room may be a bit dated for some, but it was functional and as I mentioned before, it was clean. The air con did work, but it was a bit noisy. Overall the room was good. The pool could do with opening a little bit earlier at say 9am, while it wasn't heated, it was fine on a hot day. Opening at 10am didn't really give you enough time before going out for the day. The location was very good, a little bit away from all the noise and people but close enough for you to in the middle of it with a 10 minute walk. I was surprised how close to Times Square we were. The park is only 5 minutes away Aa is Columbus circus metro. Being so close to the park is good when you are travelling with a 6 year old. Overall, much better than I expected. August 15, 2014
Rated 4.0 out of 5.0 by Good Central Location This hotel is a couple of blocks from Central Park & not far from Time Square & the Theatre district, although a short taxi cab ride to it, is reasonably priced. The staff at the hotel were all friendly & helpful. Being able to store our luggage before & after our stay was very helpful as it allowed us to explore more of New York City, before leaving town. Our room was a nice comfortable size, with nice King size bedding & towels. Our only dissapointment was we had asked for 2 Queen size bed, because of a 3rd person joining us. When we ckd in they informed us there were no 2 Queen size beds available but they would bring in a rollaway for extra cost. We didn't really have much of choice at that point. Other than this inconvenience & additional $, we did enjoy our stay. Might consider returning but placing our reservations directly to the hotel. August 15, 2014
Rated 5.0 out of 5.0 Great Visit Starting with Elizabeth at front desk, management needs to look at how many kudos she gets in these reviews, staff and stay was great. Pool on roof was major bonus.Location,room ( in towers )and value was great August 14, 2014
Rated 3.0 out of 5.0 by Good hotel but... Great location and "some" friendly staff. I was there on business and needed reliable internet access. Wireless is free but terrible - I was even asked to complete an internet survey at the start of my connection and obliged, but the survey site crashed after the first 3 questions #really?#. The room was comfortable but I couldn't open my closet door more than 10 inches to hang my suit because it was obstructed by the night table. The A/C had 3 settings #low, med, and high# but the temp control dial was seized and wouldn't turn at all #maybe with vice grips it would#. The worst were the elevators #3 of them#. I waited for 10 minutes on the 17th floor for an elevator that had enough room to take me to the lobby. When I finally got one, it stopped at every floor on the way down because there were so many other guests waiting to descend too. There are better hotels in that category/price range/location. August 14, 2014
Rated 4.0 out of 5.0 by Good location Chose this hotel primarily due to its location. Was pleasantly surprised for the most part. Enjoyed the lobby bar. August 13, 2014
Rated 1.0 out of 5.0 Counter staff couldnt care less Ive stayed with Holiday inn on many occasions. Ive always had value for money and a pleasant stay. BUT. I booked three rooms for guests attending my daughters wedding. Two of the bookings were ok mine included. The third booking I made for my son and girlfriend. When they arrived to check in they were told that they had no booking. (this was after I had already confirmed on my arrival that all 3 rooms were available and ready) They were put up for the night in a half renovated room then moved around the hotel for the rest of the stay. The counter staff even handed over room keys to my son for my room !!! What if it wasnt my son ? When i approached the manager Janet to complain it was like talking to someone that had to deal with hundreds of complaints per day. The best she could come up with was "I will make it right for you". She never did. Oh by the way, no complaints about the room or service staff. The cleaning was spotless. And if anyone ever smiled behind that front desk it would be a miracle. Poor attitude 57th st. Left a bad taste, in what was otherwise a perfect wedding experience. August 12, 2014
Rated 3.0 out of 5.0 by Location is good, hotel needs a remodel I had a joining room, you can hear the folks in that room and it is quite disturbing. The location is good, but I've stayed in much better IHG hotels in NYC for the price. August 12, 2014
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